Stapel
Stapel, LLC is a privately held managed IT services provider in Fairfax, Virginia, delivering integrated remote support, hosted VoIP, backup/disaster recovery, and infrastructure to small and mid-sized businesses (1-200+ users) through a self-service e-commerce and direct-sales model.
- Company typePrivate
- Founded2019
- HeadquartersFairfax, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Stapel does
Stapel, LLC is a privately held managed IT services provider founded in 2018-2019 and headquartered in Fairfax, Virginia. The firm delivers a bundled technology stack to small and mid-sized businesses (organizations of 1-200+ users), encompassing remote helpdesk support, endpoint security with EDR, workstation backup, proactive patching, vendor management, and customer portal access. Stapel operates its own hosted infrastructure for VoIP telephony (built on FreePBX, with Standard at $15/user/month and Advanced at $35/user/month tiers), offsite backup and disaster recovery ($275/month base, 2 TB included), website hosting and managed content services, and sells/distributes hardware from over 200 technology brands (Ubiquiti, Yealink, Cisco, Dell, HP, Synology, etc.) alongside its own Genesen-branded private cloud server line. The company also offers professional services including $275/hour consulting, $4,995 network audits, and wireless site surveys.
The technology foundation combines open-source and commercial platforms: ERPNext powers the e-commerce storefront (erp.stapel.io) and ERP backend, Zammad runs the helpdesk portal (help.stapel.io), WordPress hosts the marketing site, and Matomo supplements Google Analytics. Compliance posture (SOC 1/2/3, PCI-DSS, HIPAA, SSAE 16/18) is inherited from hosting partner data centers rather than audited at Stapel itself. Stapel sells through a hybrid motion combining transparent self-service e-commerce pricing, contact-form/phone-based consultation for complex deployments, and direct sales to mid-market accounts. Customers include small nonprofits (The Posse Foundation — multi-state rollout), property managers, accounting firms, construction SMBs, and hospitality businesses; the company is founder-led by Nate (Nathaniel Breitbach) and operates with 1-10 employees.
Stapel firmographics
Firmographics- Name
- Stapel
- Legal name
- Stapel, LLC
- Website
- https://stapel.io
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Stapel, LLC is a privately held managed IT services provider in Fairfax, Virginia, delivering integrated remote support, hosted VoIP, backup/disaster recovery, and infrastructure to small and mid-sized businesses (1-200+ users) through a self-service e-commerce and direct-sales model.
- Ownership category
- akta.pro rank
Stapel industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- High Availability & Failover Architecture Services (BPAEALAE), Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
Keywords
Where Stapel is headquartered
LocationHeadquarters
- HQ city
- Fairfax
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Stapel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Recurring monthly subscription revenue from managed services including remote support, security monitoring, patching, and vendor management. Priced per user or organization size tier with 3-month minimum commitment transitioning to month-to-month.
- Hosted VoIP Services: Monthly per-user subscription for hosted voice services with Standard ($15/user/month) and Advanced ($35/user/month) tiers. Includes 12-month standard term with discounts for longer commitments. Additional revenue from conference lines ($49.95/month) and DID phone numbers ($1.20/month).
- Backup and Disaster Recovery: Monthly hosting subscription at $275/month for base service including 2TB storage, unlimited retention, and unlimited device backups. Additional storage available at $90/TB/month.
- Website Hosting and Management: Monthly hosting at $25/month and website management services at $195/month for content updates, blog posts, and unlimited existing content modifications.
- Hardware Sales: One-time and recurring hardware sales through their e-commerce platform including VoIP desk phones (ranging from $7.95-$17.80/month rental), infrastructure components, networking equipment, and Genesen branded servers. Multiple brands available from their distribution network.
- Professional Services and Consulting: Hourly consulting at $275/hour for technology planning, infrastructure management, network design, cloud migrations, and strategic planning. Network audit services at $4,995 one-time. Wireless site surveys also available. Discounted 5-hour support blocks at $125/hour for managed services clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed Services Standard - Per User or Organization Size |
| Subscription | Monthly | Hosted VoIP Standard User |
| Subscription | Monthly | Hosted VoIP Advanced User |
| Subscription | Monthly | VoIP Conference Line |
| Subscription | Monthly | Offsite Backup and Disaster Recovery Base |
| Unit Pricing | Monthly | VoIP Desk Phone Rental - Entry Level |
| Unit Pricing | Monthly | VoIP Desk Phone Rental - Standard |
| Unit Pricing | Monthly | VoIP Desk Phone Rental - Professional |
| Unit Pricing | Monthly | VoIP Desk Phone Rental - Executive |
| One time/ perpetual license | Multi-year contract | Comprehensive Network Audit |
| One time/ perpetual license | Multi-year contract | Comprehensive Wireless Site Survey |
| Other | Pay-as-you-go | Hourly Consulting |
| Subscription | Monthly | Website Monthly Management - Basic |
| Subscription | Monthly | Website Monthly Hosting |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Stapel product offering
Product offeringCore offering
Stapel delivers outsourced IT operations to small and mid-market businesses, including unlimited remote helpdesk support, endpoint security and monitoring, offsite backup and disaster recovery, hosted VoIP telephony, website design and hosting, hourly consulting, network audits, and proprietary Genesen server hardware. Services are bundled under monthly recurring contracts with the option to commit for 12, 24, or 36 months in exchange for discounts.
Product overview
Stapel is a managed IT services company offering a comprehensive technology portfolio organized around three core pillars: Managed Services, Infrastructure, and Consulting. The core offering is the Stapel Managed Services Standard platform providing unlimited remote support, endpoint security with EDR, workstation backup, and proactive maintenance. The services ecosystem includes hosted VoIP solutions (Standard, Advanced, Conference Line tiers with Microsoft Teams/Active Directory/CRM integrations), offsite backup and disaster recovery with 2TB storage, website management and hosting services, and VoIP hardware rental (Entry through Executive Yealink desk phones and conference phones). Consulting services encompass network audits, wireless site surveys, and hourly IT consulting. The company also offers its own Genesen private cloud server brand. All services are delivered through a customer portal and ERP platform, with pricing ranging from per-user monthly subscriptions to one-time project fees.
Differentiator
Problem solved
Functional benefit
Brands
- Genesen: Stapel's own branded line of server infrastructure hardware, available in Pro grade (5-year warranty) and Consumer grade (3-year warranty) configurations.
Quantifiable outcome
- Online recovery within 1 hour for disaster recovery services
- +2 more outcomes
Companies that use Stapel
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
Stapel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Stapel partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- UbiquiticoreUbiquiti is a key technology partner providing networking equipment including wireless access points (UAP-Lite, AC Mesh), network switches (USW-FLEX, Switch 24 PoE, Switch 16 PoE), and point-to-multipoint wireless bridges. Ubiquiti solutions are featured prominently in case studies and product offerings.
- YealinkcoreYealink provides VoIP hardware including desk phones (SIP-T33G, SIP-T43U, SIP-T46U, SIP-T57W) and conference phones offered through Stapel's hosted VoIP service. Four tiers of Yealink desk phones are available for rental.
- ERPNextcoreERPNext powers Stapel's e-commerce and ERP platform at erp.stapel.io. Stapel is powered by ERPNext for distribution companies, providing the underlying system for their product catalog, ordering, and customer management.
- FreePBXcoreFreePBX provides the underlying telephony platform for Stapel's hosted VoIP services. Feature codes and unified communications features are based on FreePBX functionality.
- ZammadsupportingZammad is the helpdesk platform powering Stapel's customer support portal at help.stapel.io, enabling ticket management and customer service delivery.
- Google AnalyticssupportingGoogle Analytics is used for website statistics and analytics on stapel.io, providing insights into website usage and visitor behavior.
- WordPresssupportingWordPress is used for website development on stapel.io, providing the content management system for their main marketing website.
- MatomosupportingMatomo is used for anonymous website statistics as an alternative to Google Analytics, providing privacy-focused analytics.
- TwiliosupportingTwilio provides A2P 10DLC messaging services for US business SMS/MMS communications, including campaign registration and number assignment capabilities documented in Stapel's knowledge base.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Stapel competitors and assessment
Company assessmentBroad incumbents
- ConnectWise: ConnectWise is an established PSA/RMM/MSP platform provider whose software underpins many MSPs delivering managed services comparable to Stapel's Managed Services Standard — broader portfolio, but overlapping end-customer and use case.
- Pax8: Pax8 is a cloud distributor serving MSPs with security, productivity, and infrastructure products — comparable as a channel partner to the 200+ brand distribution catalog Stapel promotes through its e-commerce storefront.
- Kaseya: Kaseya (parent of Datto, VSA, IT Glue) provides an end-to-end MSP platform spanning RMM, security, BDR, and PSA — a broad incumbent that competes with the integrated, single-vendor managed experience Stapel markets.
Direct peers
- JumpCloud: JumpCloud provides cloud directory, SSO, and device management aimed at SMBs without in-house IT — a SaaS-native alternative to the integrated directory, endpoint, and managed support bundle Stapel delivers through its MSP stack.
- 8x8: 8x8 offers hosted VoIP, contact center, and unified communications for SMB and mid-market, comparable to Stapel's VoIP portfolio including conference lines and DID add-ons served through MSP-style channels.
- RingCentral: RingCentral delivers hosted VoIP and UCaaS to SMB and mid-market — directly competing with Stapel's Hosted Voice service (Standard at $15/user/month and Advanced at $35/user/month with Microsoft Teams Direct Routing and CRM integration).
- Veeam: Veeam is a leading backup and disaster recovery vendor used heavily by MSPs to deliver BDR services — directly competing for the same hosted BDR use case Stapel serves with image backups, 1-hour online recovery, and unlimited retention.
- Acronis: Acronis delivers backup, disaster recovery, and integrated cybersecurity for MSPs serving SMBs — directly overlapping Stapel's image-based backup, ransomware-protected recovery, and compliance-ready hosting positioning.
- Datto: Datto (now part of Kaseya) provides backup and disaster recovery, RMM, and business continuity solutions specifically built for MSPs to deliver to SMBs — directly overlapping Stapel's hosted BDR offering ($275/month with 2TB and image backups) and its broader MSP stack.
- Intermedia: Intermedia provides hosted communications (voice, contact center) and Microsoft Teams collaboration to SMBs and the partners that serve them, directly overlapping Stapel's hosted voice and Teams Direct Routing add-on.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Stapel social profiles
Digital presenceStapel compliance and trust
Trust signalCompliance6 records
Stapel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Stapel leadership team
Management profileNumber of profiles
Profiles1 record
Stapel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Stapel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Stapel
What does Stapel do?
Stapel delivers outsourced IT operations to small and mid-market businesses, including unlimited remote helpdesk support, endpoint security and monitoring, offsite backup and disaster recovery, hosted VoIP telephony, website design and hosting, hourly consulting, network audits, and proprietary Genesen server hardware. Services are bundled under monthly recurring contracts with the option to commit for 12, 24, or 36 months in exchange for discounts.
Is Stapel a public or private company?
Stapel is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Stapel founded?
Stapel was founded in 2019. It employs 1 to 10 people.
Where is Stapel based?
Stapel is headquartered in Fairfax, United States, in the North America region.
How does Stapel make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are hosted VoIP Services, backup and Disaster Recovery, website Hosting and Management, hardware Sales and professional Services and Consulting.
Who are Stapel's main competitors?
Broad incumbents on record are ConnectWise, Pax8 and Kaseya. Direct peers are JumpCloud, 8x8, RingCentral, Veeam, Acronis, Datto and Intermedia.
Does Stapel have an API?
No public API is recorded for Stapel.
What industry is Stapel in?
Stapel's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEALAE, High Availability & Failover Architecture Services. Its NAICS code is 518 and its SIC code is 8741.