Ornidex
Ornidex is a Paris-based CRM and digital transformation consulting firm (founded 2022, 51–100 employees) that implements Salesforce, Freshworks, and contact-center platforms for enterprise and mid-market clients across France and North Africa, with an AI-driven Voice of Customer analytics practice layered onto integration services.
- Company typePrivate
- Founded2022
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Ornidex does
Ornidex SAS is a Paris-headquartered, privately held consulting and systems integration firm founded in 2022, operating from a €5,000 share-capital base across France (Paris HQ, Bordeaux, Toulouse, Aix-en-Provence) and North Africa (Algiers, Algeria), with a headcount of 51–100. The company delivers end-to-end CRM, AI, data, and sustainability/digital transformation services to enterprise and mid-market clients, organized into four practice areas: Consulting (strategy framing, audit, ESG advisory, program management); Integration & Implementation (Salesforce Sales/Service/Pardot/Net Zero Cloud/MuleSoft/Tableau, Freshworks suite, Genesys, Zendesk, Diabolocom, Aircall, Axialys); Continuous Evolutionary Maintenance; and Change Management & Training.
Core technology is overwhelmingly partner-platform-based: the firm implements and customizes Salesforce, Freshworks, Genesys, Zendesk, Microsoft, Aircall, Diabolocom, Fujitsu, Tale of Data, Frisbii, Conga, DQE, Viadialog, Vocalcom, Axialys, and Facyle, with a proprietary-feeling specialization in Voice of Customer analysis that combines third-party LLMs with NLP and speech analytics to process written and vocal verbatims from contact centers, surveys, and social channels for topic detection, competitor mention, churn risk, and emerging-issue discovery. The AI feature set also covers process automation, predictive customer and market modeling, and knowledge-retrieval-driven report generation.
The business model is professional services–led and quote-based, with no publicly disclosed pricing. Revenue is generated through consulting engagements, technical integration/implementation projects, ongoing managed support and maintenance contracts, and structured change-management/training programs. Named enterprise customers include Office Depot, Almavia CX, and Accenture; the company also serves mid-market (ETI) clients across France and North Africa via direct enterprise sales and technology partner co-marketing channels.
Ornidex firmographics
Firmographics- Name
- Ornidex
- Legal name
- Ornidex SAS
- Website
- https://ornidex.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Ornidex is a Paris-based CRM and digital transformation consulting firm (founded 2022, 51–100 employees) that implements Salesforce, Freshworks, and contact-center platforms for enterprise and mid-market clients across France and North Africa, with an AI-driven Voice of Customer analytics practice layered onto integration services.
- Ownership category
- akta.pro rank
Ornidex industry classification
Industry- Product category
- IT Consulting Services
- NAICS
- Computer Systems Design Services (541512), Management Consulting Services (54161), Environmental Consulting Services (54162)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)
Keywords
Where Ornidex is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices6 records
Markets served
Ornidex business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Professional Consulting Services: Ornidex provides end-to-end consulting and integration services including strategic framing, audit and recommendations, solution selection assistance, ESG consulting, and program management. Revenue is generated through consulting engagements, implementation projects, and ongoing support/maintenance contracts.
- Integration and Implementation Services: Skilled teams ensure seamless integration of new technologies into existing systems, focusing on scalable, secure solutions optimized for specific client needs. Includes sales force and customer service integration, IT system integration, AI system deployment, and technical/functional support.
- Ongoing Maintenance and Support: Continuous support and maintenance services to ensure technology solutions operate efficiently and evolve with the business. Includes system upgrades, bug fixes, performance optimization, and security enhancements.
- Change Management and Training: Structured change management services helping teams adapt to new systems through effective communication, training, and support strategies including stakeholder engagement, training programs, impact assessments, and user support.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Ornidex product offering
Product offeringCore offering
Ornidex is a France-based consulting and systems integration firm founded in 2022 that helps enterprises deploy and optimize CRM platforms (notably Salesforce and Freshworks), implement artificial intelligence initiatives, build data analytics capabilities, and execute sustainability transformation programs. Its deliverables span strategic advisory, technical implementation, integration, maintenance, and end-user training, delivered through project-based and retainer-style engagements with senior partner involvement on every assignment.
Product overview
Ornidex is a consulting and systems integration firm (SAS) headquartered in Paris, providing customer-centric solutions and sustainable innovation services. Rather than a single software product, Ornidex offers a portfolio of consulting services and specializes in implementing enterprise CRM and AI platforms. The core service offering encompasses four main practice areas: (1) CRM and Customer Service Integration, (2) Artificial Intelligence Solutions, (3) Sustainability Consulting, and (4) Customer Data and Insight Analysis. Ornidex implements and customizes the Salesforce ecosystem (including Sales Cloud, Service Cloud, Pardot, Net Zero Cloud, MuleSoft, and Tableau) and Freshworks suite (Freshdesk, Freshsales, Freshmarketers, Freshchat, Freshservice, and Freshteam) for clients. Services are delivered through consulting engagements, technical integration and implementation, continuous maintenance, and change management with training. The firm positions itself as a partner for businesses seeking to transform customer relationships through innovative technology while maintaining sustainability and data-driven decision-making.
Differentiator
Problem solved
Functional benefit
Products and services
- CRM Consulting and Systems Integration Strategy, deployment, customization, integration, and ongoing support for CRM platforms — most prominently Salesforce and Freshworks — for mid-sized and enterprise organizations undertaking customer experience transformation.
- Artificial Intelligence (AI) Consulting Services Advisory and integration support for enterprise adoption of artificial intelligence, including strategy formulation, use-case identification, and integration with existing CRM and data environments.
- Data Analytics Consulting Services Consulting services for building enterprise data analytics capabilities, including data architecture, reporting, and integration with CRM and AI initiatives.
- Sustainability Consulting Services Strategy and program advisory for enterprise sustainability transformation, supporting compliance, reporting, and integration of sustainability objectives with broader digital and operational programs.
- Maintenance, Training, and Ongoing Support Services Post-implementation maintenance, end-user training, and ongoing support services that extend the value of the firm's CRM, AI, data analytics, and sustainability consulting engagements.
Companies that use Ornidex
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Ornidex technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature5 records
Ornidex partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, strategic and supporting.
- SalesforcecoreAs Salesforce partners, Ornidex integrates the powerful capabilities of various Salesforce Clouds to deliver tailored solutions. Services include Marketing Automation (Pardot), Sales Management (Sales Cloud), Customer Support (Service Cloud), Connectivity Management (MuleSoft), and Analytics (Tableau).
- FreshworkscorePartnership with Freshworks providing AI-powered SaaS CX, ITSM and CRM solutions. Ornidex delivers Freshdesk, Freshsales, Freshmarketers, Freshchat, Freshservice and Freshteam implementations.
- MicrosoftstrategicMicrosoft partnership providing cloud and productivity technology solutions. Leader in global cloud and productivity technologies offering innovative and secure solutions for digital transformation.
- ZendeskstrategicZendesk partnership delivers omnichannel customer service platform that centralizes ticket management, automation and self-service to improve customer experience.
- DiabolocomsupportingDiabolocom provides cloud customer interaction solutions integrated with CRMs, multilingual and AI-boosted to simplify exchanges and improve efficiency worldwide.
- AircallsupportingAircall offers advanced telephony systems facilitating internal and customer communications, ensuring smooth and efficient interactions.
- GenesysstrategicGenesys is an omnichannel contact center platform that optimizes customer experience through interaction orchestration, AI and automation.
- FacylesupportingFacyle is an integration partner specialized in implementing Genesys and customer relationship solutions, accompanying businesses in their digital transformation.
- Tale of DatasupportingTale of Data is an innovative platform transforming how companies access and exploit their data, offering tailor-made solutions for data visualization and analysis.
- VocalcomsupportingVocalcom is a cloud contact center and omnichannel solution publisher focused on customer interaction management and user experience optimization.
- ViadialogsupportingViadialog is an omnichannel communication platform enabling customer interaction orchestration via SMS, email, voice and instant messaging.
- FujitsusupportingFujitsu specializes in cloud solutions, helping strengthen Ornidex's data services and infrastructure capabilities.
- AxialyssupportingAxialys is a specialist in customer communications, optimizing Ornidex's customer service capabilities with innovative call center solutions.
- FrisbiisupportingFrisbii (ex-Sofacto) is a French billing and subscription management solution 100% native to Salesforce, specialized in recurring billing and legal compliance.
- CongasupportingConga is a document, contract and business process management solution that automates generation, electronic signature and contract lifecycle management.
- DQEsupportingDQE is a Data Quality solution that reliably deduplicates and enriches customer data in real-time to improve CRM performance and customer knowledge.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Ornidex competitors and assessment
Company assessmentDirect peers
- SFEIR: French-headquartered digital consultancy and long-standing Salesforce/Slack implementation partner. Directly comparable in offering (CRM, cloud, AI consulting) and enterprise customer profile.
- Talan: French international consulting and technology firm with a strong CX/CRM and data practice. Competes with Ornidex for mid-market and enterprise digital transformation mandates in France.
- Almavia CX: France-based digital services firm specialized in CRM, CX and data, with a significant Salesforce practice. Comparable to Ornidex in customer segment, technology stack (Salesforce, Genesys) and mid-market French enterprise focus.
Broad incumbents
- CGI: Large global IT and business consulting services firm with a meaningful CRM, data and ESG practice. Competes with Ornidex in European enterprise system integration mandates.
- Sopra Steria: Major European IT services group with CRM, data and ESG practices serving French enterprise and public sector. Overlaps with Ornidex in CRM integration and digital transformation but with much larger bench and reference base.
- Devoteam: European tech consulting firm with a dedicated Salesforce and cloud platform business. Comparable in CRM/CX delivery focus but operates at significantly greater scale across multiple countries.
- Publicis Sapient: Global digital transformation consultancy combining strategy, consulting and technology, with significant CRM and customer experience capabilities. Comparable to Ornidex in end-to-end CX delivery model.
- Capgemini: Global systems integrator with a large Salesforce, customer experience and sustainability consulting practice. Competes with Ornidex on large French enterprise CRM transformations but at a vastly different scale and breadth.
- Accenture: Global professional services firm and named Ornidex customer/engagement partner. Operates a large Salesforce, AI and sustainability practice, making it both a competitor and a potential subcontracting channel for Ornidex.
- Deloitte Digital: Big Four digital consultancy with deep CRM (Salesforce), customer experience and sustainability offerings. Competes with Ornidex for enterprise CX transformation engagements in France and Europe.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Ornidex social profiles
Digital presenceOrnidex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ornidex leadership team
Management profileNumber of profiles
Profiles2 records
Ornidex funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ornidex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ornidex
What does Ornidex do?
Ornidex is a France-based consulting and systems integration firm founded in 2022 that helps enterprises deploy and optimize CRM platforms (notably Salesforce and Freshworks), implement artificial intelligence initiatives, build data analytics capabilities, and execute sustainability transformation programs. Its deliverables span strategic advisory, technical implementation, integration, maintenance, and end-user training, delivered through project-based and retainer-style engagements with senior partner involvement on every assignment.
Is Ornidex a public or private company?
Ornidex is a private company. It is classified as venture growth investor backed and is currently operating.
When was Ornidex founded?
Ornidex was founded in 2022. It employs 11 to 50 people.
Where is Ornidex based?
Ornidex is headquartered in Paris, France, in the Europe region.
How does Ornidex make money?
Four revenue lines are on record. Professional Consulting Services are the primary driver. The others are integration and Implementation Services, ongoing Maintenance and Support and change Management and Training.
Who are Ornidex's main competitors?
Direct peers on record are SFEIR, Talan and Almavia CX. Broad incumbents are CGI, Sopra Steria, Devoteam, Publicis Sapient, Capgemini, Accenture and Deloitte Digital.
Does Ornidex have an API?
No public API is recorded for Ornidex.
What industry is Ornidex in?
Ornidex's product category is IT Consulting Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 541512 and its SIC code is 7373.