Nine Telecom
Nine Telecom (9 Group) was a UK business telecoms provider acquired by Onecom in March 2021 and absorbed into Onecom Group, the UK's largest independent business telecoms provider. It now operates within Onecom's cloud communications, CCaaS, business mobile, and managed IT services portfolio serving enterprise, SME, and public sector customers.
- Company typePrivate
- Founded2001
- HeadquartersStonehouse, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Nine Telecom does
Nine Telecom, doing business as 9 Group, was a UK-based business telecommunications provider founded in 2001 and headquartered in Stonehouse, England. Following its acquisition by Onecom Group in March 2021, the company ceased operating as an independent entity and its customers, contracts, and operations were absorbed into the Onecom platform; existing 9 Group customers are now supported via Onecom contact channels (e.g., [email protected]).
Within the Onecom Group, the combined entity functions as the UK's largest independent business telecoms provider, delivering cloud-based communications spanning Unified Communications as a Service (UCaaS), Contact Centre as a Service (CCaaS), business mobile contracts, business connectivity (broadband, full fibre Ethernet, SOGEA/FTTP, SD-WAN/SASE, IoT), managed IT services, and cybersecurity. The technical backbone is the OneCloud single-pane-of-glass managed service portal, which integrates multiple vendor services including Five9 (CCaaS), 8x8 (XCaaS), Microsoft Teams (via Connect4Teams direct routing), Zoom Phone and Contact Centre, Google Cloud Contact Centre AI (CCAI), Zendesk, and Microsoft Dynamics CRM. AI capabilities are surfaced through Intelligent Virtual Agents (IVAs), NLP, speech and sentiment recognition, automated transcriptions, and the more recent Halo managed AI Agent Workforce product line.
The business model combines recurring subscription revenue (cloud communications per-seat licensing, business mobile contracts on annual billing cycles) with professional services (cloud migration, managed IT, cybersecurity) and hardware sales (Samsung and Apple devices). Go-to-market is hybrid: enterprise field sales targeting mid-market and enterprise customers, inside sales for SME/mid-market, an e-commerce storefront for smaller direct purchases, and a channel partner program (onecompartners.co.uk). Customer segments span enterprise, SME, public sector, and verticals such as housing associations, with named accounts including Pobl Group, Scania (GB), Laithwaite's Wine, and the Irish Football Association. The company holds ISO 27001, ISO 22301, and Cyber Essentials certifications and is backed by LDC, the private equity arm of Lloyds Banking Group.
Nine Telecom firmographics
Firmographics- Name
- Nine Telecom
- Legal name
- 9 Group
- Website
- https://9group.co.uk
- Company type
- Private
- Founded year
- 2001
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Nine Telecom (9 Group) was a UK business telecoms provider acquired by Onecom in March 2021 and absorbed into Onecom Group, the UK's largest independent business telecoms provider. It now operates within Onecom's cloud communications, CCaaS, business mobile, and managed IT services portfolio serving enterprise, SME, and public sector customers.
- Ownership category
- akta.pro rank
Nine Telecom industry classification
Industry- Product category
- Business Telecommunications
- NAICS
- Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712), All Other Telecommunications (5178)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Edge-Integrated Private Connectivity (MEC + Private 5G/Wi‑Fi) (HDAIAGAE)
Keywords
Where Nine Telecom is headquartered
LocationHeadquarters
- HQ city
- Stonehouse
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Nine Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Cloud Communications Services: Recurring subscription-based revenue from managed cloud communications services including UCaaS, CCaaS, hosted VOIP, and related platforms. Customers pay recurring fees for access to the OneCloud platform and associated services.
- Business Mobile Contracts: Revenue from mobile device provisioning, business mobile contracts, and mobile connectivity services including 5G business solutions, IoT, and enterprise mobility management.
- Professional Services: Implementation, consulting, cloud migration, and managed IT services including cybersecurity services, Microsoft 365 deployment, and technical support.
- Hardware Sales: Sale of mobile devices (Samsung, Apple), tablets, and related hardware to business customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Business mobile contracts available for SME and enterprise customers with customizable device and data plans |
| Per seat | Monthly | Cloud contact centre and unified communications solutions on a per-seat or platform subscription model |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Nine Telecom product offering
Product offeringCore offering
Nine Telecom (also known as 9 Group) provides the latest telephone systems for businesses of any size, including installation and ongoing service across the United Kingdom. Following its March 2021 acquisition by Onecom, the company's customers access the broader Onecom portfolio, which spans business mobile contracts, unified communications, cloud-based contact centre solutions, business connectivity, business cloud/managed IT services, and cybersecurity solutions.
Product overview
Nine Telecom operates as a comprehensive business communications technology provider through the Onecom Group, offering a unified cloud communications platform called OneCloud that integrates multiple services. The portfolio includes Halo (AI Agent Workforce), Business Mobile Contracts, Unified Communications Solutions (Connect4Teams, Hosted VOIP, Zoom Phone), Contact Centre Solutions (CCaaS, AI Contact Centre, Omnichannel, Reporting/Analytics), Business Connectivity (Broadband, Full Fibre, IoT, SD WAN), Business Cloud Solutions, and Managed IT Services. Core products include AI-powered Intelligent Virtual Agents and chatbots, with strategic partnerships with Five9 (CCaaS), Microsoft Teams, and Google CCAI for AI capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- OneCloud A cloud managed service portal that integrates voice, video, chat, and contact centre operations into a single unified management platform for business communications and customer experience.
- Halo A fully managed AI Agent Workforce that scales with demand, integrates into existing systems, improves continuously, and delivers automated customer service performance.
- Business Mobile Contracts SME and enterprise business mobile deals, 5G for business solutions, and Enterprise Mobility Management services for organisations of any size.
- Unified Communications Solutions Technology solutions delivering flexibility, productivity, and growth including Connect4Teams (Microsoft Teams direct routing), ISDN alternatives, hosted VOIP, and Zoom Phone.
- Contact Centre as a Service (CCaaS) Cloud contact centre solutions delivered in partnership with Five9 providing omnichannel, AI-powered customer experience capabilities for UK businesses.
- AI Contact Centre Solutions AI-powered contact centre features including Intelligent Virtual Agents (IVAs), Natural Language Processing, Intelligent Voice Response, and chatbots powered by Google CCAI.
- Omnichannel Contact Centre Solutions Cloud-based omnichannel contact centre that syncs all customer engagements across voice, SMS, email, social, and app messaging from a single dashboard.
- Contact Centre Reporting and Analytics Solutions Real-time and historical reporting, performance monitoring, quality assurance, and data-driven decision tooling with 120 out-of-the-box reports or custom reports.
- Business Connectivity Business connectivity solutions including Business Broadband, Full Fibre Ethernet, SOGEA and FTTP, Business IoT, and SD WAN and SASE for dynamic workplaces.
- Business Cloud Solutions / Cloud Migration Consulting services and solutions for migrating business operations to cloud-based communications, alongside complementary cloud tools such as Workvivo employee experience and Zoom Events & Webinars.
- Managed IT Services End-to-end managed IT services including Core IT Support, PenX, Cyber Security Services, Cloud Backup and Disaster Recovery, Microsoft 365, and Security Awareness Training.
- PhishProof Security Awareness Training Security awareness training platform providing scenario-based training, phishing simulations, and analytics to reduce human cyber risk in organisations.
Quantifiable outcome
- 51% of companies personalizing customer experience with AI
- +3 more outcomes
Companies that use Nine Telecom
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Nine Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature6 records
Nine Telecom partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, strategic and minor.
- Five9coreStrategic partnership with Five9, a leading global provider of intelligent cloud contact centre solutions. Onecom serves as Five9's EMEA Partner of the Year and Innovation Partner of the Year (2022). Onecom provides Five9's CCaaS technology enabling UK businesses to deliver customer experience excellence. Five9's platform provides digital engagement, analytics, workflow automation, workforce optimisation, and AI capabilities.
- 8x8strategicPartnership with 8x8 for Experience Communications as a Service (XCaaS), which integrates UCaaS and CCaaS solutions supporting phone systems, contact centres, video conferencing, Microsoft Teams chat, and analytics in a single platform.
- MicrosoftcoreIntegration with Microsoft Teams through Connect4Teams solution enabling direct routing of calls within the Teams environment. OneCloud platform integrates with Microsoft Dynamics CRM for customer service teams.
- Google CCAI (Contact Centre AI)coreAI contact centre solutions powered by Google Cloud's Contact Centre AI, providing best-in-class speech recognition and natural language processing capabilities.
- VodafonestrategicPrimary mobile network partner providing connectivity services. Pobl Group case study references approximately 1,200 Vodafone connections including 1,100 smartphones.
- SamsungstrategicDevice partner supplying Samsung smartphones (mainly Galaxy handsets) and tablets for business customers. Onecom supplies Samsung devices to customers including housing association field workers.
- Irish Football AssociationminorExtended partnership agreement with the Irish FA. Onecom is the official communications provider.
- Virtual1minorCloud connectivity services partner. Onecom was named Virtual1's Portfolio Partner of the Year in 2021.
- ZoomstrategicPartnership for Zoom Contact Centre, Zoom Events and Webinars, and Zoom Workvivo employee experience platform.
- ZendeskstrategicIntegration partnership for Zendesk customer service and support solutions within the contact centre ecosystem.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Nine Telecom competitors and assessment
Company assessmentDirect peers
- Gamma Communications: Largest UK-listed independent provider of cloud communications services to business, with similar UCaaS, SIP trunking, and broadband offerings via channel partners. Direct comparable as a UK-focused B2B cloud comms specialist.
- Focus Group: UK-based managed technology and business communications provider offering UCaaS, connectivity, mobile, and IT services to SMEs and enterprises. Closely comparable in scale, product mix, and GTM motion.
- Digital Wholesale Solutions: UK wholesale distributor and B2B telecoms platform providing mobile, broadband, hosted voice, and UCaaS through channel partners. Comparable business model (multi-vendor integrator/reseller) targeting UK SMB and mid-market.
- Spitfire Network Services: UK independent B2B telecoms and connectivity provider offering business broadband, Ethernet, hosted voice, and mobile. Similar mid-sized independent competitor with overlapping product portfolio and UK SME/enterprise target market.
- Onecom: Acquirer of 9 Group and the UK's largest independent business telecoms provider. Offers the same UCaaS, CCaaS, business mobile, broadband, and managed IT portfolio; effectively the parent platform into which Nine Telecom's customers and operations were integrated.
Broad incumbents
- TalkTalk Business: UK B2B connectivity and communications provider serving SMEs and mid-market. Competes in broadband, Ethernet, and hosted voice with similar price-led positioning to the lower-tier of Nine Telecom's offering.
- Vodafone Business UK: Major UK B2B mobile and fixed-line provider serving enterprise and SME. Both a key network supplier to Nine Telecom's mobile business and a competitor in converged communications.
- BT Business: Incumbent UK B2B telecoms provider offering business broadband, mobile, UCaaS, and contact centre solutions at national scale. Dominant market position and direct competitor in enterprise segment.
Emerging players
- M247: UK-headquartered managed connectivity and cloud services provider combining business broadband, Ethernet, hosted voice, and colocation. Comparable as a mid-sized UK-centric managed services player with overlapping enterprise/SME customer base.
- RingCentral UK: Global CCaaS/UCaaS native platform expanding UK direct sales. Represents the platform-native competitive threat that the multi-vendor integrator model must defend against in enterprise deals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Nine Telecom social profiles
Digital presenceNine Telecom compliance and trust
Trust signalCompliance3 records
Nine Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nine Telecom leadership team
Management profileNumber of profiles
Nine Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nine Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nine Telecom
What does Nine Telecom do?
Nine Telecom (also known as 9 Group) provides the latest telephone systems for businesses of any size, including installation and ongoing service across the United Kingdom. Following its March 2021 acquisition by Onecom, the company's customers access the broader Onecom portfolio, which spans business mobile contracts, unified communications, cloud-based contact centre solutions, business connectivity, business cloud/managed IT services, and cybersecurity solutions.
Is Nine Telecom a public or private company?
Nine Telecom is a private company. It is classified as corporate owned and is currently acquired.
When was Nine Telecom founded?
Nine Telecom was founded in 2001. It employs 51 to 100 people.
Where is Nine Telecom based?
Nine Telecom is headquartered in Stonehouse, United Kingdom, in the Europe region.
How does Nine Telecom make money?
Four revenue lines are on record. Cloud Communications Services are the primary driver. The others are business Mobile Contracts, professional Services and hardware Sales.
Who are Nine Telecom's main competitors?
Direct peers on record are Gamma Communications, Focus Group, Digital Wholesale Solutions, Spitfire Network Services and Onecom. Broad incumbents are TalkTalk Business, Vodafone Business UK and BT Business. Emerging players are M247 and RingCentral UK.
Does Nine Telecom have an API?
No public API is recorded for Nine Telecom.
What industry is Nine Telecom in?
Nine Telecom's product category is Business Telecommunications. Its primary akta.pro industry code is HDAIAGAE, Edge-Integrated Private Connectivity (MEC + Private 5G/Wi‑Fi). Its NAICS code is 51712 and its SIC code is 4899.