Team IT
Team IT is a privately held IT services provider in Grand Rapids, Michigan, offering managed IT, consulting, cybersecurity, and data protection to small and mid-sized businesses, plus residential tech support and hardware sales to West Michigan consumers.
- Company typePrivate
- Founded2013
- HeadquartersGrand Rapids, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Team IT does
Team IT is a privately held, West Michigan-based IT services provider operating from Grand Rapids, Michigan. The company delivers two parallel service portfolios: a Business IT Services line covering professional consulting, managed IT services, data storage and protection, and security solutions for small and mid-sized businesses ranging from 5 to 400+ endpoints; and a Residential IT Services line covering home network setup, virus removal, data backup, computer sales, 24-hour repair, and remote support for individual consumers. The company has served over 500 local businesses and residents in the Grand Rapids region and maintains international data center infrastructure to support its managed services and backup operations.
The underlying technology stack is built entirely on third-party platforms rather than proprietary software. Core components include virtualization technologies (VMware, Hyper-V, Proxmox), Microsoft Office 365, hosted VoIP, and cloud integration. Service delivery is operationalized through a layer of vendor partnerships, including Avast for residential antivirus, Carbonite for data backup, TeamViewer for remote support, and SyncroMSP as the RMM platform, with 24/7 monitoring and on-site security at international server locations. Team IT does not develop or own proprietary technology; the differentiators are execution, certifications (Microsoft and Apple), and local response capability.
Commercially, Team IT operates a sales-led, regional go-to-market with revenue generated through four streams: recurring managed IT services (monthly subscriptions with quote-based pricing), professional consulting for one-time projects (installations, migrations, VoIP, network security), residential IT services (largely project-based with an annual antivirus membership component), and hardware sales. The company is founder-owned, has between 1 and 10 employees, and shows no external institutional investors, public listing, or M&A activity in the available data.
Team IT firmographics
Firmographics- Name
- Team IT
- Legal name
- Team IT
- Website
- https://teamitgr.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Team IT is a privately held IT services provider in Grand Rapids, Michigan, offering managed IT, consulting, cybersecurity, and data protection to small and mid-sized businesses, plus residential tech support and hardware sales to West Michigan consumers.
- Ownership category
- akta.pro rank
Team IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Team IT is headquartered
LocationHeadquarters
- HQ city
- Grand Rapids
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Team IT business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Recurring managed services with flexible pricing plans for businesses ranging from small offices to enterprise-scale operations. Includes monitoring, support, and maintenance.
- Professional Consulting Services: One-time project-based services including installations, migrations, upgrades, VoIP implementations, network security, and disaster recovery planning.
- Residential IT Services: Home-focused services including virus removal, data backup, computer sales, and remote support for individual consumers.
- Hardware Sales: Sales of new computers including OEM products, custom builds, and business-grade computers from various manufacturers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flexible business plans from small office to enterprise scale |
| Subscription | Annual | Residential antivirus protection membership |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Team IT product offering
Product offeringCore offering
Team IT is a West Michigan-based IT services provider that delivers managed IT services, technology consulting, data protection, and security solutions to small and mid-sized businesses, alongside residential IT support, virus removal, data backup, computer sales, and remote support for home users. The company combines proactive infrastructure monitoring, on-site and remote technical assistance, and project-based implementation services using third-party platforms such as Microsoft Office 365, VMware, Hyper-V, Proxmox, TeamViewer, Avast, and Carbonite.
Product overview
Team IT is an IT services company offering two distinct service portfolios: Business IT Services and Residential IT Services. The Business IT Services division provides Professional Consulting Services (installations, migrations, VoIP, Office 365, virtualization), Managed IT Services (monitoring, support, help desk), Data Storage & Protection (backup, disaster recovery), and Security Solutions (firewalls, threat protection, vulnerability assessment). The Residential IT Services division offers Home Network Setup, Virus Removal and Protection (via Avast partnership), Data Backup (via Carbonite partnership), New Computers (OEM & Custom), 24 Hour Repair, and Remote Support (via TeamViewer). The company operates as a service provider rather than a software product platform, with services built around third-party technology partnerships.
Differentiator
Problem solved
Functional benefit
Products and services
- Professional Consulting Services
- Managed IT Services
- Data Storage & Protection
- Security Solutions
- Home Network Setup & Service
- Virus Removal and Protection
- Data Backup (Residential)
- New Computers: OEM & Custom
- 24 Hour Repair & Next Day Service
- Remote Support
Quantifiable outcome
- Reduced downtime through proactive monitoring and quick restoration functionality
- +2 more outcomes
Companies that use Team IT
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Team IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
Team IT partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- AvastcorePartnership with Avast for antivirus services. Team IT provides yearly antivirus memberships to residential customers at low cost through this partnership.
- CarbonitecorePartnership with Carbonite for data backup services. Team IT offers Carbonite's backup solutions to customers ensuring reliable data protection and recovery capabilities.
- TeamViewercorePartnership with TeamViewer for remote support services. Team IT uses TeamViewer to connect to customer computers remotely for troubleshooting and issue resolution without requiring in-person visits.
- Intellectual NinjasminorReferenced in footer as #workwithninjas, suggesting a marketing or referral partnership for digital marketing services.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Team IT competitors and assessment
Company assessmentDirect peers
- Ntiva: Mid-market managed IT services provider offering managed IT, cybersecurity, cloud, and strategic consulting. Comparable in managed services and cybersecurity portfolio targeting growing businesses.
- Thrive: Managed services and cybersecurity provider offering next-gen managed IT, cloud, and security services to SMB and mid-market customers. Comparable in managed IT services model and cybersecurity emphasis.
- CMIT Solutions: National franchise of managed IT services providers serving SMBs with managed IT, cybersecurity, and consulting. Directly comparable to Team IT's SMB-focused managed services offering, with a much larger geographic footprint.
- Netstar: UK-based managed IT services provider focused on SMBs with consulting, managed support, and cybersecurity offerings. Comparable as a regional managed services competitor with SMB focus.
- NetGain Technologies: Regional managed IT and hosting provider serving SMB and mid-market customers with monitoring, cybersecurity, and cloud services. Closely comparable in scope of managed IT services, virtualization, and data protection.
- Pinpoint IT: Regional managed IT services provider offering managed IT, cloud, and cybersecurity to SMBs. Comparable as a similarly sized regional MSP competing for the same customer segment.
Broad incumbents
- ConnectWise: Large software platform provider serving the MSP ecosystem with PSA, RMM, and cybersecurity software. Indirectly comparable as the broader incumbent whose tooling Team IT leverages via its remote support stack.
- GoDaddy Pro: Large-scale provider of website hosting, productivity, and managed services aimed at small businesses and freelancers. Comparable as a broad incumbent offering affordable IT-adjacent services to small offices, including in West Michigan.
- Kaseya: Major provider of IT management and security software for MSPs and SMBs, including RMM and cybersecurity platforms. Comparable as a broad incumbent in the MSP toolchain space that competes for the same end customers via partners.
- Geek Squad (Best Buy): Consumer and small business tech support brand offering 24/7 remote and in-store IT services, virus removal, and computer repair. Comparable on the residential IT services and break/fix side that Team IT also targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
Team IT social profiles
Digital presenceTeam IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Team IT leadership team
Management profileNumber of profiles
Team IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Team IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Team IT
What does Team IT do?
Team IT is a West Michigan-based IT services provider that delivers managed IT services, technology consulting, data protection, and security solutions to small and mid-sized businesses, alongside residential IT support, virus removal, data backup, computer sales, and remote support for home users. The company combines proactive infrastructure monitoring, on-site and remote technical assistance, and project-based implementation services using third-party platforms such as Microsoft Office 365, VMware, Hyper-V, Proxmox, TeamViewer, Avast, and Carbonite.
Is Team IT a public or private company?
Team IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Team IT founded?
Team IT was founded in 2013. It employs 11 to 50 people.
Where is Team IT based?
Team IT is headquartered in Grand Rapids, United States, in the North America region.
How does Team IT make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Consulting Services, residential IT Services and hardware Sales.
Who are Team IT's main competitors?
Direct peers on record are Ntiva, Thrive, CMIT Solutions, Netstar, NetGain Technologies and Pinpoint IT. Broad incumbents are ConnectWise, GoDaddy Pro, Kaseya and Geek Squad (Best Buy).
Does Team IT have an API?
No public API is recorded for Team IT.
What industry is Team IT in?
Team IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAB, ITIL/ITSM Process Consulting & Implementation. Its NAICS code is 541513 and its SIC code is 7373.