What Globe Teleservices does

Globe Teleservices Pte Ltd (GTS) is a Singapore-headquartered private telecommunications solutions provider operating for over a decade, with 18 offices across APAC, the Middle East, Africa, Europe, and the Americas. The company delivers A2P SMS messaging, international voice routing, fraud prevention, and CPaaS services to mobile network operators (MNOs), telecom operators, enterprises, and regulators, reaching 4B+ subscribers through 600+ direct interconnects with 85+ direct MNO partners across 150+ countries. Its core product portfolio includes CPaaS+ (an AI-powered omnichannel customer engagement platform), TxtChain (a blockchain-based consent management platform), Grentor (AI/ML fraud analytics), Armour (voice and SMS firewall with ML and deep learning), and Cloud Connect (a smart communications solution for hyperscalers and OTTs). The company reports compliance with GSMA IR.70/71 standards and has been ranked Tier 1 in ROCCO's A2P SMS Market Impact Report for 2023 and 2024.

The business operates five primary revenue streams: recurring international voice services, usage-based A2P SMS messaging, managed fraud prevention and firewall services, subscription-based CPaaS+ platform, and recurring cloud-based virtual number services. Pricing is quote-based with no public disclosure. Go-to-market is anchored by direct enterprise sales to MNOs and tier-1 operators, with multi-year exclusive contracts (e.g., CelcomDigi, DITO Telecommunity, XOX Malaysia, TNM Malawi, TIGO Tanzania) plus event-driven marketing at MWC Barcelona, AfricaCom, Capacity Europe, and GSMA conferences. Customer base spans 300+ organizations globally, with notable logos including CelcomDigi, Maxis, Cellcard, TIGO Tanzania, MPT Myanmar, and Truecaller. The company is structured around three wholly-owned subsidiaries (GTS Techlabs for data analytics, CERF for enterprise solutions, Finbraine for AI/micro-credit/KYC) and holds minority investments in VSPAGY and EYWAMEDIA. Leadership is led by Group CEO Ashutosh Agrawal with a senior team including a former Bayobab Group CEO as strategic advisor, and the company has received consecutive Antonio Meucci Awards (2024, 2025) and CC Awards (2023, 2024).

Name

Globe Teleservices

Legal name

Globe Teleservices Pte Ltd

Website

https://globeteleservices.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

251–500 employees

Short description

Globe Teleservices is a Singapore-headquartered telecom solutions provider delivering A2P messaging, international voice, AI-powered fraud prevention, and CPaaS services to 300+ MNOs, enterprises, and regulators across 150+ countries.

Ownership category

akta.pro rank

Product category

Telecom Software and Carrier Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Telecommunications Resellers (517121), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• International voice services
• A2P SMS messaging
• Telecom fraud prevention
• CPaaS platform solutions
• Voice SMS firewall

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices18 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. International Voice Services: International voice solutions providing access to premium routes and interconnections with telecom operators globally, including origin-based routing and A-handling services.
2. A2P SMS Messaging: Application-to-Person SMS communication solutions including transactional SMS, alerts, OTP, 2FA, and promotional messaging for enterprises and MNOs.
3. Fraud Prevention & Firewall: Voice and SMS firewall solutions including Armour and flash call blocking to protect networks from fraud and generate monetization opportunities.
4. CPaaS+ Platform: Communication Platform as a Service offering APIs, chatbots, hosted contact centers, and omnichannel engagement for enterprise customers.
5. Cloud Numbers: Virtual number services including Local Number Service, Mobile Local Number Service, Free Call Service, and Unified Communication for enterprises.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Globe Teleservices is a telecom solutions provider selling A2P messaging, international voice, fraud prevention, and CPaaS services to mobile network operators, telecom operators, regulators, and enterprises globally. Core offerings include AI/ML-powered voice and SMS firewalls (Armour), blockchain-based consent management (TxtChain), fraud analytics (Grentor), and an AI-powered omnichannel customer engagement platform (CPaaS+). The company also provides Cloud Connect virtual number services (LNS, MLNS, FCS, UC) for hyperscalers and OTTs, delivering these through direct interconnects with 600+ operators across 150+ countries.

Product overview

Globe Teleservices (GTS) offers a comprehensive telecommunications solutions portfolio organized around two main segments: Operators & Regulators products and Enterprise products, along with carrier services. The core offerings include CPaaS+ as the primary AI-powered customer engagement platform enabling omnichannel communications; TxtChain for blockchain-based consent management; Grantor for fraud detection and social media analytics; and Armour for voice and SMS firewall solutions. The company provides International Voice and Messaging services for carriers, while Cloud Connect serves hyperscalers and OTTs with virtual number services (LNS, MLNS, FCS, UC). Enterprise authentication and consent needs are addressed through Authentrica and Consentica (powered by CERF). The products work together to provide end-to-end communication services spanning engagement, fraud prevention, security, and monetization across global markets.

Differentiator

Problem solved

Functional benefit

Brands

• TxtChain: Blockchain-powered platform for telecom regulatory compliance and consent management
• Grentor
• Armour
• Authentrica
• Consentica
• CPaaS+
• Cloud Connect

Products and services

• CPaaS+ Next-gen AI-powered customer engagement platform providing omnichannel communication capabilities including hosted contact centers, CRM integration, chatbots, social media management, and programmable APIs for enterprises across multiple industry segments.
• TxtChain Blockchain-based platform powered by GTS TechLabs enabling enterprises and regulators to authenticate and track communications events, manage real-time consent, and identify telemarketers using permissioned blockchains for regulatory compliance and UCC scrubbing.
• Grentor Cutting-edge fraud detection and traffic analytics platform that analyzes telecom network traffic by scanning mobile masts, data usage, and tracking user activities, offering QoS benchmarking, threat detection, and revenue reconciliation for operators.
• Armour Firewall Voice and SMS firewall solution powered by AI/ML and deep learning algorithms providing proactive fraud prevention, detecting SIM farming, IP-PBX frauds, interconnect scams, IRSF, and other voice and SMS fraud types in real-time for telecom operators.
• Authentrica Multi-factor authentication platform powered by CERF using adaptive authentication protocols including behavioral biometrics, facial recognition, fingerprints, retina scanning, and OTP-based verification for enterprise digital security.
• Consentica Consent management platform powered by CERF and blockchain technology enabling enterprises to collect and manage customer consent across SMS, email, WhatsApp, and other communication channels for regulatory compliance.
• Flash Call Blocking AI-ML-based real-time call interception technology for detecting and blocking flash calls, preventing network congestion, and protecting subscribers from voice-related frauds on telecom networks.
• Cloud Connect Advanced smart communications solution offering virtual number services including LNS, MLNS, FCS, and UC for hyperscalers, cloud platforms, and OTTs, enabling virtual office space, telemarketing, surveys, privacy authentication, and PSTN replacement at 99.9% uptime.
• International Voice Voice solutions providing access to international routes and interconnects with telecom operators globally, including origin-based routing, A-handling, and anti-fraud voice solutions for carriers and MNOs.
• International Messaging (A2P SMS) A2P SMS communication solutions with global coverage and efficient routing algorithms for transactional SMS, alerts, notifications, OTPs, two-factor authentication, and promotional messaging for enterprises and MNOs.
• CRM Suite CRM suite designed by GTS TechLabs with social media analytics, sentiment analysis, trend identification, customer segmentation, and lifetime value assessments for enterprises.
• Grentor Social Media Analytics Social media monitoring solution that tracks campaign performance, performs sentiment analysis, and provides customer demographic insights across multiple social media channels including blogs and forums.

Quantifiable outcome

• SMS communication seen to have 20x more read rates and 30x more call-to-actions compared to emails
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability9 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and strategic.

• TruecallercoreStrategic or Co-development Partner · 5 June 2026Strategic partnership to add Truecaller Business Chat as a dedicated messaging channel, enabling brands to deliver richer and more verified customer engagement experiences. New global enterprise customers on the Truecaller platform are onboarded through Globe Teleservices, combining Truecaller's trusted communication ecosystem with Globe Teleservices' global messaging capabilities. Target to engage 500MN+ Truecaller users.
• Myanma Posts and Telecommunications (MPT Myanmar)coreStrategic or Co-development PartnerPartnership to strengthen secure messaging services for subscribers locally and globally. GTS to enhance secure messaging and customer experience for Myanmar's state-owned telecom operator.
• CelcomDigicoreStrategic or Co-development PartnerExclusive 3-year contract to deploy advanced A2P SMS firewall solutions for Malaysia's largest mobile network operator. GTS to enhance A2P SMS security and customer experience.
• Maxis BerhadcoreStrategic or Co-development PartnerStrategic partnership to deploy integrated AI-powered firewall for messaging and voice traffic across Maxis network in Malaysia. Enhances digital security for Maxis customers.
• Cellcard CambodiacoreStrategic or Co-development PartnerExclusive partnership to deliver A2P SMS firewall solution for Cambodia's leading mobile network operator. Protects Cellcard's messaging environment from spam and fraud.
• XOX MalaysiacoreStrategic or Co-development PartnerExclusive 3-year contract for A2P SMS services with Malaysia's leading mobile virtual network operator. GTS to provide comprehensive messaging solutions.
• TNM MalawicoreStrategic or Co-development PartnerExclusive partner for International Voice and A2P messaging aggregation. GTS to deploy advanced Voice and SMS firewall solution to combat network frauds and threats.
• TIGO Tanzania (Honora Tanzania PLC)coreStrategic or Co-development PartnerStrategic alliance for advanced A2P SMS firewall solution with mobile network operator part of AXIAN Telecom group. Protects subscribers from messaging fraud.
• DITO TelecommunitycoreStrategic or Co-development PartnerExclusive 3-year international voice strategic partnership with fastest-growing telecommunications provider in Philippines. Covers voice routing and interconnection services.
• PeacomstrategicStrategic or Co-development PartnerStrategic partnership announced at MWC Barcelona 2025 between GTS Techlabs and Peacom to transform business messaging. Joint go-to-market for messaging solutions.
• GTS TechlabscoreTechnology or IntegrationTechnology arm of Globe Teleservices providing data analytics solutions for telecom and enterprises. Develops products including TxtChain, Grentor, and CPaaS+.
• CERFcoreTechnology or IntegrationDedicated enterprise solutions company providing user experience and engagement solutions. Powers products including Authentrica and Consentica.
• FinbrainestrategicTechnology or IntegrationAI-based integrated micro credit and KYC solutions. Subsidiaries include IDBraine, CredBraine, and Payopt Credit.

Scale indicators9 records

Recent moves7 records

Expansion highlights8 records

Direct peers

• Infobip: Infobip is a global cloud communications platform offering messaging, voice, and CPaaS. Direct competitor to GTS in A2P SMS wholesale, omnichannel engagement, and enterprise customer engagement platforms.
• Comviva: Comviva provides telecom value-added services including messaging, digital financial services, and customer engagement for MNOs. Comparable to GTS on A2P SMS, fraud prevention, and MNO-focused solutions, with similar emerging-market focus.
• Sinch: Sinch is a leading CPaaS provider with strong A2P SMS, RCS, and voice offerings. Comparable to GTS across international messaging aggregation, voice termination, and enterprise conversational AI.
• Twilio: Twilio is the global CPaaS leader offering messaging, voice, and omnichannel APIs. It directly competes with GTS's CPaaS+ and Cloud Connect in international voice and A2P messaging aggregation, with deeper scale and developer ecosystem.
• Route Mobile: Route Mobile is an India-headquartered A2P SMS and CPaaS player serving MNOs and enterprises globally. Closely comparable to GTS on A2P aggregation, messaging firewall, and enterprise messaging solutions.
• iBASIS (Tofane Global): iBASIS is a global voice carrier and CPaaS provider focused on international voice and IoT connectivity. Comparable to GTS's international voice services and direct MNO interconnections.
• MessageBird (Bird): Bird (formerly MessageBird) is a global omnichannel CPaaS platform for SMS, WhatsApp, voice, and email. Direct competitor to GTS's CPaaS+ enterprise engagement offering.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS, CCaaS, and CPaaS APIs. Comparable to GTS's Cloud Connect (UC, LNS, MLNS) and CPaaS+ omnichannel contact center offerings.
• BICS: BICS is a major international wholesale voice, messaging, and roaming services provider. Comparable to GTS on international voice routing, A2P messaging aggregation, and fraud prevention for MNOs.

Broad incumbents

• Tata Communications: Tata Communications is a global wholesale telecom carrier offering voice, data, and CPaaS. A broad incumbent with overlapping capabilities in international voice and enterprise messaging, but operating at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GTeleservices

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Globe Teleservices