Crew Chief
Crew Chief is an AI-native field operations platform for HVAC and trade field service companies that guides technicians in real time, automates voice-to-billing charge capture, and builds a self-generating SOP knowledge base, integrated with QuickBooks, Stripe, Square, ServiceTitan, Housecall Pro, and Jobber.
- Company typePrivate
- Founded2024
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Crew Chief firmographics
Firmographics- Name
- Crew Chief
- Legal name
- Crewchief
- Website
- https://crewchiefapp.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Crew Chief is an AI-native field operations platform for HVAC and trade field service companies that guides technicians in real time, automates voice-to-billing charge capture, and builds a self-generating SOP knowledge base, integrated with QuickBooks, Stripe, Square, ServiceTitan, Housecall Pro, and Jobber.
- Ownership category
- akta.pro rank
Crew Chief industry classification
Industry- Product category
- Field Service Management Software
- akta.pro primary industry
- Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Crew Chief is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Crew Chief business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Subscription-based SaaS platform for field service companies. 14-day free trial with no credit card required. Pricing not publicly disclosed, likely tiered per technician or per company.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial - 14 days full access |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Crew Chief product offering
Product offeringCore offering
Crew Chief sells an AI-native SaaS platform that actively guides HVAC and trade field service work in real time. It uses Live Assist (WebRTC video with AR annotations), Charge Capture Autopilot (auto time/travel/parts capture with OCR and instant approvals), AI Diagnostics (model detection, step-by-step guidance, safety warnings), and a self-building knowledge base of auto-generated SOPs. It also offers CrewChief Voice, an AI voice-to-billing module that turns technician narration into invoices automatically.
Product overview
Crew Chief offers an AI-native field operations platform as its core product, with Voice Billing as a key module/feature. The platform operates as an operational brain that guides, captures, and optimizes every job in real-time for HVAC and trade field service companies. Voice Billing integrates as the AI voice capture component that automatically converts technician narration into invoices. The platform includes Live Assist for remote expert guidance, Charge Capture Autopilot for automatic billing capture, AI Diagnostics for equipment identification, and a self-building knowledge base with auto-generated SOPs. All components work together to increase revenue per technician, improve first-time fix rates, and reduce administrative burden.
Differentiator
Problem solved
Functional benefit
Brands
- CrewChief Voice: AI voice billing system that captures billable moments and generates invoices automatically from voice input.
Products and services
- CrewChief Platform AI-native field operations SaaS platform for HVAC and trade field service companies that guides field work in real time, captures every billable dollar automatically, and builds a searchable knowledge base of SOPs from every job. Includes Live Assist for remote expert guidance, Charge Capture Autopilot, AI Diagnostics, and automated reporting.
- CrewChief Voice (AI Voice Billing) AI-powered voice capture system that turns technician narration into automatically generated invoices. Recognizes parts, procedures, time, and pricing from speech with HVAC terminology support, applies price-book rules, tracks diagnostic versus repair time, and creates professional invoices and reusable SOPs.
Quantifiable outcome
- Increased Revenue Per Tech - charges captured automatically that would otherwise be lost
- +3 more outcomes
Companies that use Crew Chief
Customer profileSegments4 records
Ideal customer profiles2 records
Crew Chief technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability12 records
Feature9 records
Crew Chief partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- QuickBookscoreAccounting software integration for seamless financial sync. Crew Chief captures charges and invoices which sync directly to QuickBooks for accounting and bookkeeping workflows.
- StripecorePayment processing integration enabling field payments. Customers can approve and pay invoices digitally through Stripe-powered payment links.
- SquarecoreAlternative payment processing option for Square users. Integrates with existing Square payment infrastructure for field service companies.
- ServiceTitancoreLeading field service management software integration. Crew Chief captures charges and generates invoices that flow into ServiceTitan FSM workflows.
- Housecall ProcoreField service management platform integration for Home services companies. Connects Crew Chief billing capture with Housecall Pro scheduling and customer management.
- JobbercoreField service management software integration. Crew Chief voice billing integrates with Jobber's operations platform for complete field workflow.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Crew Chief competitors and assessment
Company assessmentDirect peers
- Housecall Pro: Field service management platform for home service professionals. Targets an overlapping HVAC and trades customer base with scheduling, dispatch, invoicing, and payment features that overlap with Crew Chief's voice billing and charge capture capabilities.
- Workiz: Field service management software for HVAC, plumbing, locksmith, and appliance repair businesses. Targets the same trades vertical with scheduling, dispatch, and invoicing features and serves a comparable SMB customer profile.
- ServiceTitan: Leading field service management platform for HVAC, plumbing, electrical, and other trades. Crew Chief integrates with ServiceTitan but also competes as a complementary AI layer; both target the same end customers and address overlapping problems around technician enablement, dispatch, and invoicing.
- Jobber: Field service management software for home service businesses. Competes for the same trades customer base, and Crew Chief integrates with Jobber to add AI-powered voice billing and charge capture on top of Jobber's scheduling and operations platform.
- FieldEdge: Field service management software specifically for HVAC, plumbing, and electrical contractors. A direct competitor in the same vertical with overlapping features around dispatch, invoicing, and technician enablement.
- Connecteam: Workforce management app with field service features including time tracking, scheduling, job forms, and communication. Targets deskless workers and field employees with a comparable mobile-first approach to Crew Chief's technician-facing platform.
- Service Fusion: Field service management platform for service businesses including HVAC, plumbing, and electrical. Competes for the same trades customer base with end-to-end operations management features spanning scheduling to invoicing.
- FieldRoutes: Field service management platform serving pest control and home service businesses. Comparable business model targeting similar SMB field service customers with operations, routing, and billing software.
Broad incumbents
- Salesforce Field Service: Enterprise field service management solution from Salesforce. Offers broader capabilities including workforce management, asset tracking, and AI features, but serves larger enterprise customers than Crew Chief's HVAC and trades SMB focus.
Emerging players
- Augmentir: AI-powered connected worker platform for manufacturing and industrial frontline workers. Shares the underlying technology angle of using AI to guide, capture, and learn from frontline field work, but focused on manufacturing rather than HVAC service operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Crew Chief social profiles
Digital presenceCrew Chief compliance and trust
Trust signalCompliance1 record
Crew Chief financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crew Chief leadership team
Management profileNumber of profiles
Crew Chief funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crew Chief M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crew Chief
What does Crew Chief do?
Crew Chief sells an AI-native SaaS platform that actively guides HVAC and trade field service work in real time. It uses Live Assist (WebRTC video with AR annotations), Charge Capture Autopilot (auto time/travel/parts capture with OCR and instant approvals), AI Diagnostics (model detection, step-by-step guidance, safety warnings), and a self-building knowledge base of auto-generated SOPs. It also offers CrewChief Voice, an AI voice-to-billing module that turns technician narration into invoices automatically.
Is Crew Chief a public or private company?
Crew Chief is a private company. It is classified as corporate owned and is currently operating.
When was Crew Chief founded?
Crew Chief was founded in 2024. It employs 1 to 10 people.
Where is Crew Chief based?
Crew Chief is headquartered in San Francisco, United States, in the North America region.
How does Crew Chief make money?
One revenue line is on record: saaS Subscription.
Who are Crew Chief's main competitors?
Direct peers on record are Housecall Pro, Workiz, ServiceTitan, Jobber, FieldEdge, Connecteam, Service Fusion and FieldRoutes. Salesforce Field Service is listed as a broad incumbent. Augmentir is listed as an emerging player.
Does Crew Chief have an API?
No public API is recorded for Crew Chief.
What industry is Crew Chief in?
Crew Chief's product category is Field Service Management Software. Its primary akta.pro industry code is BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents).