What EG CONNECTS does

EG Connects is a privately held, 12-person technology services firm founded in 1998 and headquartered in Rockwall, Texas. The company operates as an authorized Bitrix24 partner and reseller, distributing both the cloud edition and the self-hosted On-Premise Edition of the Bitrix24 business communication and collaboration platform to small businesses, mid-market companies, and large enterprises. Its core offering spans CRM, contact center, telephony, human resources management, marketing automation, sales intelligence, tasks and projects, and a website/online store builder, with integrations to WordPress, WooCommerce, Stripe, QuickBooks, WhatsApp, Twilio, RingCentral, Plivo, Vicidial, Zapier, and FreshBooks.

The business model is multi-stream: recurring subscription resale of Bitrix24 cloud plans (USD 49–199 per month across Basic, Standard, and Professional tiers, with a 20% annual prepayment discount), one-time first-year licensing plus 25% annual renewal for the On-Premise Business (USD 2,990) and On-Premise Enterprise (USD 21,242) editions, and professional services revenue from implementation, training, and an Employee Lease Program that embeds trained Bitrix24, B2B sales, and bilingual staff into client teams. The four-step advisor-led onboarding process (schedule advisor, discuss needs, coordinate work plan, implement) is delivered with 24/7 personalized support in English and Spanish, and the Bitrix24 booking widget serves as the primary demo conversion mechanism. Moe Flores has led the company as CEO since founding.

Name

EG CONNECTS

Legal name

EG Connects

Website

https://egconnects.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

EG Connects is a 12-person, Texas-based authorized Bitrix24 reseller and professional services firm offering cloud and on-premise CRM, contact center, telephony, HR, and marketing automation to SMBs, mid-market firms, and enterprises in English and Spanish.

Ownership category

akta.pro rank

Product category

Business Collaboration and CRM Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

akta.pro secondary industries

Data Engineering, Integration & ETL/ELT Services (BPAEAHAB), Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs) (HDAEAIAK)

Keywords

• Business collaboration software
• CRM platform resale
• Contact center solutions
• On-premise enterprise software
• Software integration services

Headquarters

HQ city

Rockwall

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Subscription - Cloud Plans: Monthly and annual subscription plans for Bitrix24 cloud edition with tiered pricing based on users and storage. Plans range from Basic (5 users) to Professional (100+ users).
2. Subscription - On-Premise Edition: One-time license fee for first year with annual renewal at 25% of original price. Business edition (50 users) and Enterprise edition (1000 users).
3. Professional Services - Training: Inductions and training programs to help clients get started or specialize in advanced platform features.
4. Employee Lease Program: Integration of highly trained employees (B24 experts, B2B sales, bilingual) into client teams.
5. Implementation and Integration Services: Custom integration services connecting CRM with unlimited platforms including WordPress, WooCommerce, Stripe, QuickBooks, and more.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels3 records

Core offering

EG Connects sells and implements the Bitrix24 business collaboration platform as an authorized partner, offering cloud subscription tiers (Basic, Standard, Professional) and a self-hosted On-Premise Edition for large enterprises. The bundle combines CRM, Contact Center, Telephony, HR, Marketing, Sales Intelligence, project management, and a website/store builder into a single platform. The firm supplements the software with professional services including employee leasing, training, and custom integrations to third-party systems.

Product overview

EG Connects offers Bitrix24, an all-in-one business communication and collaboration platform. The core product provides CRM functionality as the foundation, complemented by integrated modules including Contact Center, Human Resources, Telephony, Website and Online Store Builder, Marketing, Sales Intelligence, Tasks & Projects, and Online Documents. The company also offers a self-hosted Bitrix24 On-Premise Edition for enterprises requiring complete customization and source code access. Additional services include Employee Lease Program (staffing) and Training Services to support platform adoption. The modular architecture allows small businesses (Basic: 5 users, 24GB) to large enterprises (Professional: 100 users, 1TB) to scale according to their needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Bitrix24 Cloud Platform Subscription-based cloud edition of the Bitrix24 all-in-one business collaboration and CRM platform, sold in Basic (5 users), Standard (50 users), and Professional (100 users) tiers with tiered feature sets spanning CRM, Contact Center, Marketing, Sales Intelligence, HR, Tasks & Projects, and Online Documents.
• Bitrix24 On-Premise Edition Self-hosted version of Bitrix24 offering enterprise-grade security, full source code and API access, complete customization, and custom backup rules, targeting large enterprises and corporate entities that require private-cloud deployment.
• Employee Lease Program Staff augmentation service embedding EG Connects-trained personnel (Bitrix24 experts, B2B sales specialists, bilingual operators) into client teams to increase the client's sales capacity and infrastructure integration.
• Training Services Platform induction and advanced-feature training services delivered to Bitrix24 customers, helping new users onboard and existing users specialize in advanced platform capabilities.
• Implementation and Integration Services Custom integration and implementation services connecting the Bitrix24 CRM with third-party platforms such as WordPress, WooCommerce, Stripe, QuickBooks, Twilio, RingCentral, Zapier, WhatsApp, Plivo, FreshBooks, and Vicidial.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature6 records

Partnerships

One partnership is on record.

• Bitrix24coreChannel Partner/ Reseller/ DistributorEG Connects is an authorized Bitrix24 partner and reseller. They offer both cloud and on-premise editions of Bitrix24, providing CRM, contact center, telephony, HR management, and marketing automation solutions. EG Connects positions themselves as specialists in Bitrix24 implementation, support, and training, serving customers in both English and Spanish markets.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• HubSpot: Dominant CRM, marketing, and sales intelligence platform for SMB and mid-market. Competes head-on with the Bitrix24 value proposition EG Connects delivers and is the most common alternative buyer.
• Zoho: All-in-one business suite with CRM, contact center, telephony, HR, and marketing automation — directly competes with the Bitrix24 platform EG Connects resells. Many regional Zoho partners run the same partner/implementation motion EG Connects operates.
• Salesforce: Enterprise CRM leader; its SMB-focused Sales/Service Cloud tiers compete with EG Connects' mid-market positioning and it has a large global partner/reseller ecosystem operating in similar motions.
• Bitrix24: The platform vendor that EG Connects resells and implements. Most directly comparable because EG Connects sells, prices, and supports Bitrix24 cloud and on-premise editions — but as the underlying SaaS provider rather than a partner/reseller.

Direct peers

• monday.com: Work OS and CRM-adjacent platform with project management, automation, and integrations — overlaps with the Tasks & Projects, CRM, and automation modules EG Connects sells as part of Bitrix24.
• Insightly: CRM and project management platform with similar SMB/mid-market segmentation to EG Connects' Bitrix24 cloud editions, including telephony and marketing integrations.
• Pipedrive: SMB-focused CRM and sales automation platform. Competes for the same small-business and sales-team segment that EG Connects targets with the Bitrix24 Basic/Standard tiers.
• Creatio: Low-code CRM and workflow automation platform with a comparable all-in-one scope (CRM, sales, marketing, service) and an active partner/reseller channel — directly competitive with what EG Connects offers via Bitrix24.
• amoCRM: Sales-focused CRM popular in the Spanish-speaking SMB market — directly competitive with EG Connects' Bitrix24 offering on the bilingual axis and a frequent substitute for US Hispanic buyers.

Others

• Zapier: EG Connects already integrates with Zapier and offers comparable custom integration services. As a horizontal integration platform, Zapier is both an ecosystem partner and a partial substitute for EG Connects' implementation services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/egconnects

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EG CONNECTS