McArthur Community Care

What McArthur Community Care does

McArthur Community Care is an Australian registered NDIS (National Disability Insurance Scheme) provider delivering individualised disability support services to participants across five states: South Australia, Victoria, New South Wales, Queensland, and Western Australia. Founded in 2015 and headquartered in Burnley, Victoria, the company operates a portfolio of six core services: In-home and Community Services, Supported Independent Living (SIL), Support Coordination, Allied Health, Community Nursing, and Health Support. Services are funded primarily through NDIS plans across Core Supports, Capital Supports, and Capacity Building categories, with the company accepting self-managed, plan-managed, and NDIA-managed participants. Revenue is also drawn from nine additional government and statutory schemes (NIISQ, RTWSA, LSA, DHS, MAIB, Carer Gateway, Carers SA, Trustees) plus private-pay clients.

The company delivers supports through five regional offices (Adelaide, Brisbane, Melbourne, Sydney, Perth) and a mix of employed and contracted disability support workers, with service delivery occurring in participants' homes, in community settings, and in shared SIL accommodation. Its technology stack is standard for the sector — third-party care management platforms with audit trails, cloud-based encrypted storage, and the UserWay Web Accessibility Widget on its public-facing website. There is no proprietary platform or software product. Go-to-market is direct-to-consumer via phone, email, and enquiry forms, supported by regional relationship managers, referral partnerships with support coordinators and plan managers, content marketing through an educational blog, and event presence at disability expos and the Australian & New Zealand Spinal Cord Society (ANZSCoS) conferences. The company positions itself as a transition destination for participants affected by NDIS provider closures.

McArthur Community Care is privately held with 22 employees, no disclosed funding rounds, no M&A activity, and no disclosed revenue. It holds ACIS Certification and a Best Practice rating following NDIS surveillance audits, and complies with the Privacy Act 1988 (Cth), NDIS Act 2013 (Cth), and the Health Care Act 2008. The strategic posture is one of multi-state service consolidation, scheme diversification, and active participant acquisition from a provider market experiencing attrition.

Name

McArthur Community Care

Legal name

McArthur Community Care

Website

https://mcarthurcommunitycare.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

McArthur Community Care is an Australian registered NDIS provider delivering individualised in-home disability support, Supported Independent Living, Support Coordination, Allied Health, Community Nursing, and Health Support services to participants across five states.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

Keywords

• Disability support services
• NDIS service provider
• Supported independent living
• In-home care services
• Support coordination

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. NDIS-funded disability support services: As a registered NDIS provider, McArthur Community Care generates revenue primarily by delivering NDIS-funded supports to eligible participants. Services are funded under participants' NDIS plans across Core Supports, Capital Supports, and Capacity Building categories. The company accepts all three NDIS fund management types: self-managed, plan-managed, and NDIA-managed.
2. Other government-funded programs: The company delivers services funded through multiple additional government and statutory schemes including NIISQ (National Injury Insurance Scheme Queensland), RTWSA (Return to Work South Australia), LSA (Lifetime Support Authority), DHS (Department of Human Services), MAIB (Motor Accident Insurance Board), Carer Gateway, Carers SA, Private Clients, and Trustees. Revenue from these streams is contract or fee-for-service based.
3. Private pay client services: McArthur Community Care also provides services to private clients who self-fund their care outside of government programs. This stream operates on a fee-for-service basis.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

McArthur Community Care is a registered NDIS provider that delivers individualised disability support services to participants across five Australian states. Its portfolio spans six core service areas: In-home and Community Services, Supported Independent Living (SIL), Support Coordination, Allied Health, Community Nursing, and Health Support, funded through NDIS plans, state-based schemes (NIISQ, RTWSA, LSA, DHS, MAIB), Carer Gateway/Carers SA, Trustees, and private-pay clients.

Product overview

McArthur Community Care is a registered NDIS service provider offering a portfolio of six core disability support services. These include In-home and Community Services (daily personal activities, life skills, transport), Supported Independent Living (SIL) for shared or individual accommodation, Support Coordination to help navigate NDIS complexity, Allied Health services, Community Nursing for complex medical needs, and Health Support with evidence-based training and competency assessments. The company operates across South Australia, Victoria, New South Wales, Queensland, and Western Australia, serving clients funded under NDIS, NIISQ, RTWSA, LSA, DHS, MAIB, Carer Gateway, Carers SA, Private Clients, and Trustees.

Differentiator

Problem solved

Functional benefit

Products and services

• In-home and Community Services Individualised support for NDIS participants including daily personal activities, life skills development, and transport assistance to help clients remain independent at home and in the community.
• Supported Independent Living (SIL) Personalised NDIS support to assist clients with daily tasks in their own home or in shared accommodation, enabling them to live as independently as possible.
• Support Coordination Expert support to help build participants' capacity to navigate the complexity of NDIS services and supports from a range of providers.
• Allied Health Specialised services tailored to address participants' unique needs, improve well-being, independence and holistic quality of life.
• Community Nursing Support for clients with complex medical requirements in their own home.
• Health Support Evidence-based trainings and competency assessments around an individual's Health Support needs.

Quantifiable outcome

• Only a select few NDIS providers nationwide achieve Best Practice Rating following NDIS surveillance audit
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Mable: An Australian online marketplace platform connecting NDIS participants with independent support workers. Competes with McArthur for the same NDIS-funded in-home support workforce pool, but with a platform/technology-led model rather than direct employment, making it a partial-overlap emerging player.

Direct peers

• Multicap: Queensland-headquartered disability services provider delivering in-home, accommodation, and community access supports primarily to people with intellectual and developmental disabilities under the NDIS. Comparable through SIL-style residential services and NDIS-funded participant support.
• Life Without Barriers: One of Australia's largest NDIS-registered disability and aged care providers, delivering in-home, SIL, and community-based supports across multiple states. Directly comparable to McArthur Community Care in service mix, multi-state delivery model, and reliance on government-funded disability programs.
• Endeavour Foundation: One of Australia's largest NDIS providers, headquartered in Queensland, specialising in accommodation, in-home support, and employment services for people with intellectual disabilities. Comparable to McArthur through its NDIS-aligned service mix and multi-state disability support operations.
• Scope Australia: A Victorian-based disability service provider offering in-home, accommodation, allied health, and support coordination services. Comparable to McArthur in service breadth across NDIS categories and in its emphasis on person-centred disability support.
• Aruma: A major Australian disability services provider formed from the merger of House with No Steps and the Capability Foundation, delivering in-home, accommodation, and support coordination services nationally. Comparable to McArthur through its broad disability support portfolio and multi-state footprint under the NDIS.
• Northcott: A NSW-based disability services organisation providing in-home, accommodation, allied health, and support coordination under the NDIS. Comparable to McArthur in its multi-category service model and direct-to-participant NDIS delivery across multiple Australian states.
• HenderCare: A South Australia-headquartered provider of disability, aged care, and in-home nursing services under NDIS, Home Care Packages, and other government schemes. Closely comparable to McArthur in service category mix and in-home/community support delivery model.

Broad incumbents

• ACH Group: A large South Australian aged care, disability, and community services provider operating retirement living, home care, and allied health services. Comparable to McArthur through its disability and community nursing services, but operates as a broader incumbent across aged care and retirement living in addition to NDIS.
• BaptistCare: A faith-based, multi-state Australian community services organisation delivering aged care, disability, community nursing, and housing support. Comparable to McArthur in its disability and home care delivery, but as a broader incumbent with diversified service lines beyond NDIS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mcarthur-community-care

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about McArthur Community Care