VetCheck 24/7 & Medechat

What VetCheck 24/7 & Medechat does

VetCheck Pty Ltd, trading as VetCheck 24/7 & Medechat, operates a two-product veterinary telehealth and after-hours triage ecosystem serving companion and large-animal practices across Australia and New Zealand. The core product, VetCheck 24/7, is an outsourced after-hours nurse triage service staffed by 60+ credentialed veterinary nurses split across Australian and UK shifts to provide continuous 24/7 coverage. Inbound calls from subscribing practices are routed through proprietary call-management software featuring automatic caller-ID detection, clinic-specific instruction routing, and automated email call logs with HEAP and SOAP notes; reported call outcomes are approximately 70% resolved by nurses without veterinarian involvement, 10% escalated to Medechat video consultations, and 20% redirected as genuine emergencies to on-call vets. The companion product, Medechat, is a Veterinary Board-compliant video consultation platform that can be deployed standalone or bundled with VetCheck 24/7.

The business model is a B2B monthly subscription starting at A$445 per practice, with additional transaction revenue from Medechat consultations and pre-payment processing for prescription fulfillment. A dedicated Clinic Support Manager runs direct sales, supplemented by the Independent Vets of Australia (IVA) group-buy channel and co-marketing relationships with Hills, Cenversa, Orivet, PetScripts, VetShop Australia, and Vettr. The company also operates a free consumer VetCheck app with 10,000+ installations and holds trademarks on adjacent brands VetMentor 24/7 and PetCheck 24/7, signaling a broader platform ambition beyond the core triage service.

VetCheck is bootstrapped with no external funding disclosed and operates as an Australian private company. Technology stack consists of proprietary call-routing and triage software rather than a publicly described AI/ML layer; clinical decision-making rests on the credentialed nurse workforce rather than automated systems. The customer base is described as distributed across independent and small-group practices, with active 2024 expansion into multi-practice organizations, large-animal/equine clinics, and emergency/specialty hospitals.

Name

VetCheck 24/7 & Medechat

Legal name

VetCheck Pty Ltd

Website

https://vetcheck247.com.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

VetCheck 24/7 & Medechat is an Australian after-hours nurse triage and Veterinary Board-compliant telehealth platform serving companion and large-animal practices across Australia and New Zealand, with 60+ credentialed nurses providing 24/7 call coverage on a monthly practice subscription basis.

Ownership category

akta.pro rank

Product category

Veterinary Triage and Telehealth Services

NAICS

Veterinary Services (54194)

SIC

Services-Health Services (8000)

akta.pro primary industry

Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB)

akta.pro secondary industries

Veterinary Telemedicine & Virtual Care Platforms (HLAMAMAC), Multi-site/Corporate Group Operations Platforms (Franchise/MSO Tools, Standardization) (HLAMAGAM)

Keywords

• Veterinary triage services
• After-hours vet nurse
• Veterinary telehealth platform
• Vet practice support
• Emergency call filtering

Headquarters

HQ city

Olinda

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription Fee: Base subscription model for veterinary practices to access 24/7 vet nurse triage service. Includes access to Medechat platform, pre-payment service, call log software, VetMentor 24/7 access with 4 calls per month, and VetCheck Rewards program.
2. Telehealth Video Consultations (Medechat): Revenue from video consultations via Medechat platform. Approximately 10% of calls result in Medechat consultations where pet owners are charged directly. Practices can optionally have their own vets take Medechat appointments at their own set fees.
3. Pre-payment Processing: Service fee for collecting after-hours call-out fees and payments on behalf of veterinary practices before vet attends
4. Multi-Practice Organization Pricing: Custom pricing solutions for veterinary groups and chains with multiple practice locations

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

VetCheck 24/7 provides after-hours veterinary nurse triage services on behalf of veterinary practices, diverting client calls to a team of 60+ qualified vet nurses who resolve approximately 70% of calls immediately. Medechat is a Vet Board-compliant telehealth platform bundled with the service that handles 10% of cases via video consultation. Practices pay a monthly subscription starting at $445 for the combined service, with optional pre-payment collection for after-hours call-out fees and custom multi-practice organization pricing.

Product overview

VetCheck 24/7 & Medechat operates as a two-product ecosystem for veterinary practices. The core offering is VetCheck 24/7, an after-hours nurse triage service staffed by over 60 qualified veterinary nurses available 24/7, which filters client calls and resolves approximately 70% of inquiries immediately without vet involvement. The companion platform, Medechat, is a Vet Board-compliant telehealth video consultation system that handles the 10% of cases requiring veterinary advice. The two products function as an integrated practice workload management and after-hours solution. A separate consumer-facing mobile app called VetCheck App (launched 2012) provides pet owners with free pet care information.

Differentiator

Problem solved

Functional benefit

Brands

• Medechat Telehealth Platform: Telemedicine platform developed for veterinary practices allowing vets and vet nurses to consult from home or the practice. Vet board compliant, suitable for general advice, triage, post surgery check ups and dental and behavioural appointments.

Products and services

• VetCheck 24/7 After-hours veterinary nurse triage service for veterinary practices that diverts client calls to over 60 qualified vet nurses operating 24/7. Nurses triage calls, resolve approximately 70% immediately, escalate 10% to Medechat video consultations, and refer the remaining 20% as genuine emergencies. Includes pre-payment collection service for after-hours call-out fees, automated call log emails with HEAP/SOAP notes, SMS notifications to on-call vets, monthly call summaries, VetMentor 24/7 access (4 calls per month), and VetCheck Rewards.
• Medechat Telehealth Platform Vet Board-compliant veterinary telemedicine platform enabling video consultations between vets and pet owners. Allows vets and vet nurses to consult from home or the practice and is suitable for general advice, triage, post-surgery check-ups, and dental and behavioural appointments. Available standalone with practice branding customization or bundled with the VetCheck 24/7 subscription. Features an automated 3-click repeat prescription system.
• VetCheck App Free consumer-facing pet care mobile application providing pet owners with pet health information. Has accumulated over 10,000 installations since launch and serves as a consumer brand awareness channel that drives referrals to veterinary practices using the VetCheck 24/7 service.

Quantifiable outcome

• 70% of after-hours calls resolved immediately by vet nurses without vet involvement
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Nine partnerships are on record, tiered minor, core and flagship.

• Hills (Hill's Pet Nutrition)minorGTM or Marketing PartnerPet nutrition company partnership. Hill's Science Diet foods for every stage of pet life. Cross-promotional partnership through VetCheck 24/7 partner program.
• Independent Vets of Australia (IVA)coreGTM or Marketing PartnerVeterinary membership organization with collaborative community of practices. IVA members receive 20% off monthly Medechat cost. Provides comprehensive membership benefits and cost-saving privileges.
• CenversaminorGTM or Marketing Partner100% Australian owned national animal health and pet products wholesaler. Partnership through CenSational PLUS Programme offering rebates, exclusive discounts, and rewards.
• MedechatflagshipStrategic or Co-development PartnerTelehealth platform developed to help reduce pressures on working vets and increase vet retention. Vet Board compliant platform for video consultations from home or surgery. Integral to VetCheck 24/7 service offering with full platform access included with subscription.
• PetCheck 24/7flagshipStrategic or Co-development PartnerDirect advice service for pet owners available 24/7 from qualified veterinary professionals. When pet owners book with PetCheck 24/7, their team triages the problem and provides reassurance or referral. Complementary to VetCheck 24/7 for practices.
• VetMentor 24/7coreGTM or Marketing PartnerVeterinary mentorship service. 4 calls per month included with VetCheck 24/7 subscription. Provides additional support and guidance for practice staff.
• OrivetminorGTM or Marketing PartnerGenetic testing service for breed mix determination and inherited disease identification. Partnership offers genetic testing services to pet owners through veterinary practices.
• PetScriptsminorGTM or Marketing PartnerLicensed Australian pharmacists helping pet owners save on prescription medication. Valid prescription required. Partnership provides medication fulfillment option for practice clients.
• VetShop AustraliaminorGTM or Marketing PartnerVet owned and operated online retailer of pet health products. Australia's oldest, largest and most awarded online pet health retailer with 350,000+ customers. Partnership provides product purchasing option for practice clients.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• FirstVet: European veterinary telehealth platform offering on-demand video consultations with licensed vets, directly comparable to Medechat in use case, target customer (pet owners and practices), and delivery model.
• Vetster: North American veterinary telehealth marketplace connecting pet owners with vets for video consultations — the closest international analogue to Medechat in product and audience.
• GuardianVets: US provider of after-hours veterinary triage and customer service support to practices, closely aligned with VetCheck 24/7's nurse triage and after-hours call handling model.
• WhiskerDocs: 24/7 pet telehealth helpline providing triage and advice to pet owners via phone, chat, and video — comparable to PetCheck 24/7 (a VetCheck partner) and the consumer-facing advice layer of VetCheck 24/7.
• PetsApp: UK veterinary communication and consultation platform offering chat, video, payments, and triage tools to practices, overlapping significantly with Medechat's practice-facing telehealth functionality.
• Airvet: US-based veterinary telehealth platform offering 24/7 video, chat, and triage for pet parents and veterinary practice employees — directly comparable to the Medechat + VetCheck 24/7 combined offering.
• Televet: Veterinary practice communication and telehealth platform with chat, video, and workflow tools, competing with Medechat on the practice-facing telehealth layer.
• PawSquad: UK-based veterinary video consultation and advice service for pet owners, comparable in service design to Medechat's consumer video consults and triage escalation.

Regional players

• VetChat (Australia): Australia-based veterinary telehealth service offering online chat and video consultations — a regional peer operating in the same geography and category as Medechat/VetCheck 24/7.

Emerging players

• Petriage: AI-driven pet symptom checker and telehealth platform, comparable as an emerging digital front door / triage tool in the veterinary care journey that VetCheck 24/7 also serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/vetcheck247
• LinkedInlinkedin.com/company/vetcheck247

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VetCheck 24/7 & Medechat