Nonprofit Business Solutions

What Nonprofit Business Solutions does

Nonprofit Business Solutions (NBS) is a Wilmington, Delaware-based for-profit LLC that provides outsourced operational services to nonprofit organizations. Founded in 1999 (with the founder's biography citing 2005), the company operates under founder and CEO Michael Niman and serves a distributed base of U.S.-based charities, foundations, and advocacy groups. NBS's service portfolio centers on two core product lines — donation processing (caging, data entry, receipting, PCI-compliant credit card and Check-21 electronic check processing) and e-Store services (a complete e-commerce platform with shopping cart, hosting at 99.999% uptime, payment processing, warehousing, pick-pack-ship, and Facebook Shop integration) — supported by add-on modules including printing and variable-data personalized acknowledgments, a 24/7/365 multilingual call center, product fulfillment, product photography, and operational consulting.

The technology stack is largely proprietary and operationally intensive. NBS operates a 425,000 square-foot bonded warehouse, a Variable Data Printer system capable of personalizing communications using up to 100 donor data fields, a nightly data export pipeline into client CRMs (Raiser's Edge, Salesforce, DonorPerfect, eTapestry), and PCI-compliant processing infrastructure. AI capability is nascent and delivered primarily through a partnership with ThankTank (which provides the 'eMarie' AI assistant for donor-centric acknowledgments) rather than in-house development.

NBS makes money primarily through professional services fees, transaction fees on e-Store processing, and managed services fees for fulfillment and call center operations. Pricing is quote-based with no minimum commitments, allowing clients to bundle any combination of services. The company goes to market through a consultative direct sales motion — company website (consultnbs.com), inbound phone (1-877-313-1069), and contact form — targeting nonprofit decision-makers seeking to consolidate multiple operational vendors into a single provider and reallocate staff time from administrative tasks to mission work.

Name

Nonprofit Business Solutions

Legal name

Nonprofit Business Solutions, LLC

Website

https://consultnbs.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Nonprofit Business Solutions provides outsourced donation processing, e-commerce, fulfillment, call center, and printing/mailing services to U.S. nonprofit organizations, consolidating operational back-office functions under a single proprietary platform anchored by a 425,000 sq ft bonded warehouse.

Ownership category

akta.pro rank

Product category

Nonprofit Operations and Fundraising Services

NAICS

Grantmaking and Giving Services (81321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Religious, Grantmaking, Civic, Professional, and Similar Organizations (813), Voluntary Health Organizations (813212)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)

akta.pro secondary industries

E-commerce & Online Business (Marketplaces, DTC) (EDAMAHAH), Donation, Consignment & Resale Coordination (HSAFAFAG)

Keywords

• Donation processing services
• Nonprofit fundraising operations
• E-commerce fulfillment services
• Direct mail printing services
• Donor acknowledgment services

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Donation Processing Services: Full-service donation processing from caging/lockbox to data entry to receipting. Services include secure PO boxes, call center donation intake, electronic check deposits via Check-21, credit card processing, and personalized receipt/acknowledgment generation.
2. e-Store Services: Comprehensive e-commerce services including website hosting, store design, payment processing, inventory management, warehousing, pick-pack-ship, customer service, and e-commerce consultation. Revenue generated through transaction fees, hosting fees, and fulfillment services.
3. Product & Premium Fulfillment: Warehouse storage, pick-pack-and-ship services for merchandise, donor gifts, information packets, adoption kits, and other materials. Benefits from volume shipping discounts shared with clients.
4. Printing and Mailing Services: Full digital and offset printing capabilities including variable data printing, direct mail production, lettershop services, and postage discount programs through client commingling.
5. Call Center Services: 24/7/365 multilingual call center with dedicated 800 numbers, custom scripts, and quality monitoring. Handles incoming donation calls, merchandise orders, customer support, and outgoing donor outreach.
6. Consulting Services: Nonprofit operational consulting to help organizations improve efficiency, increase revenue, and optimize fundraising programs through expert guidance and best practices.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Nonprofit Business Solutions provides outsourced operational services to nonprofit organizations, primarily donation processing (caging/lockbox, data entry, Check-21 electronic deposit, PCI-compliant credit card processing, receipting) and a complete e-Store e-commerce platform (hosting, shopping cart, payment processing, warehousing, pick-pack-ship, customer service). The offering is bundled with add-on services including receipts/acknowledgments printing and mailing, a 24/7/365 multilingual call center, product/premium fulfillment, product photography, and nonprofit operational consulting.

Product overview

Nonprofit Business Solutions offers a modular service portfolio centered on two core products: Donation Processing (caging, data entry, receipting) and e-Store Services (complete e-commerce with shopping cart, hosting, fulfillment), supplemented by add-on modules including Receipts & Acknowledgments (printing/mailing with variable data printing), Call Center (multilingual 365-day support), Product & Premium Fulfillment (warehousing and shipping), Product Photography and Editing, Consulting & Other Benefits, and Raise Revenue services. The platform is positioned as a one-stop solution combining donation processing AND e-Store capabilities under a single provider, with integrations to CRM systems (Raiser's Edge, Salesforce, DonorPerfect, eTapesty), payment processors (PayPal), and social commerce (Facebook Shop).

Differentiator

Problem solved

Functional benefit

Products and services

• Donation Processing End-to-end donation processing service for nonprofit organizations covering caging (lockbox), data entry, Check-21 electronic check deposit, PCI-compliant credit card processing, and customizable acknowledgment letter generation. Designed for nonprofits of any size to outsource the full gift-processing workflow.
• Receipts & Acknowledgments Full-service printing, mailing, and list processing for nonprofits including tax receipts, acknowledgment letters, direct mail campaigns, variable data printing, and postage discount optimization through high-volume mail commingling.
• Consulting & Other Benefits Operational consulting and process optimization for nonprofit clients, including workforce flexibility, overhead reduction, database accuracy improvement for member management systems, and best-practice guidance.
• Raise Revenue with NBS Multichannel fundraising enhancement services including e-Store revenue optimization, personalized donor communications, direct mail campaigns, and call center donor conversion programs.

Quantifiable outcome

• Time reallocation from administrative to mission work
• +3 more outcomes

Named customers22 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

One partnership is on record.

• ThankTankcoreTechnology or IntegrationThankTank provides donor-centric acknowledgment technology integrated into NBS's donation processing and receipting services. Multiple NBS clients (including Jane Goodall Institute, Farm Sanctuary, Concern Worldwide, EarthJustice, and 14 others) subscribe to this integrated acknowledgment service. The partnership enables personalized AI-driven donor communications (including eMarie, the AI assistant inspired by Mike Niman's daughter Ella Marie).

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• DonorPerfect: DonorPerfect is a longstanding donor CRM and fundraising software vendor serving small and mid-sized nonprofits. NBS tailors data entry and processing specifically for DonorPerfect, putting both firms on the same nonprofit operational stack and competing for the same donor-management budget line.
• Amergent: Amergent (formerly Donor Services Group) provides integrated donor acquisition, processing, and analytics services for nonprofits. It is one of the most direct BPO-style competitors to NBS in lockbox, lockbox-to-database, and donor communications work.
• Givebutter: Givebutter is a modern fundraising platform offering donation forms, events, and a built-in CRM on a freemium SaaS model. It targets the same small and mid-sized nonprofit buyer as NBS and increasingly absorbs workflows (forms, donor data) that NBS handles through its donation processing and print/mail stack.
• Funraise: Funraise is a nonprofit fundraising platform providing online donation forms, CRM, and supporter engagement. It competes with NBS's e-Store and donation processing bundles for mid-market nonprofit budgets.
• Pursuant: Pursuant is a fundraising services and agency firm offering donor research, multichannel campaigns, and analytics to mid-market and enterprise nonprofits. It competes for the same donor-stewardship and direct-response budgets that NBS targets with its printing, variable data, and call center offerings.
• Bloomerang: Bloomerang provides donor management, fundraising, and engagement software to small and mid-sized nonprofits, a segment where NBS also positions its processing and e-Store services. Both compete for the same nonprofit operational dollars and emphasize ease of use for resource-constrained teams.
• Network for Good: Network for Good provides donation processing, fundraising software, and donor retention services to small and mid-sized nonprofits. It is a direct competitor in the same donation-processing and donor-stewardship category where NBS competes.
• InfoCision: InfoCision operates large-scale inbound and outbound call centers for nonprofit fundraising, donor acquisition, and customer support. It competes with NBS's 24/7 multilingual call center for the same nonprofit donor outreach and stewardship workloads.
• Classy (GoFundMe Pro): Classy, now part of GoFundMe Pro, offers donation forms, fundraising intelligence, and supporter engagement tools to nonprofits. It is a direct competitor in digital donation processing and donor stewardship, areas where NBS's lockbox and acknowledgment services operate.

Broad incumbents

• Bonterra: Bonterra owns a suite of nonprofit software brands (Network for Good, GivingData, Salsa, etc.) covering donor CRM, grantmaking, and fundraising. It is a broader incumbent in the same nonprofit operational stack where NBS's donation processing, CRM data integration, and e-Store services compete.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/consultnbs
• Facebookfacebook.com/NonprofitBusinessSolutions
• LinkedInlinkedin.com/company/nonprofit-business-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nonprofit Business Solutions