America West Medical Transportation

What America West Medical Transportation does

America West Medical Transportation, Inc., founded in 2011 and headquartered in Elk Grove, California, operates a non-emergency medical transportation (NEMT) platform serving elderly, mobility-limited, and medically fragile patients across Northern California and select multi-state PACE markets. The company's service portfolio spans ambulatory, wheelchair, stretcher, special-needs, and EMS transport, with per-trip pricing ranging from approximately $25 for local ambulatory rides to $500+ for stretcher transport and mileage-based long-distance trips. Revenue is generated through fee-for-service per-transport billing, insurance and Medi-Cal coordination, and recurring PACE (Program of All-inclusive Care for the Elderly) program contracts structured as ongoing enterprise arrangements.

The company has built proprietary PACE-specific routing technology that adapts in real time to traffic, weather, and schedule changes, complemented by an ADA-compliant branded fleet and a Stryker Power-LOAD stretcher system. In 2025 it launched the OneCare Partner Portal, an EHR-integrated platform that connects directly with partner Electronic Health Records to streamline scheduling, communication, and documentation across the interdisciplinary care team. A hybrid centralized/on-site dispatch model with regional local leadership supports quality control, incident management, and reporting through real-time dashboards.

The go-to-market is enterprise-led for PACE contracts, with dedicated business development outreach to PACE organizations, hospitals, and managed care payers, supplemented by phone and website-driven retail booking. The company self-describes as the nation's largest PACE transportation provider, with 11+ named PACE partners across California, Colorado, and Florida including St. Paul's PACE, CalOptima, Empath Health, Institute on Aging, Pacific Source, Colorado PACE, Suncoast PACE, Habitat Health, BoldAge, Harbor Health, Esperanza, Valir, and High Desert. Operations are privately held with no disclosed institutional funding, acquisitions, or M&A activity.

Name

America West Medical Transportation

Legal name

America West Medical Transportation Inc.

Website

https://america-west.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

America West Medical Transportation is a private non-emergency medical transportation provider founded in 2011, serving elderly and mobility-limited patients across Northern California and multi-state PACE programs through proprietary routing technology and EHR-integrated enterprise contracts.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation (NEMT) Services

NAICS

Special Needs Transportation (485991), Ambulance Services (62191), Other Transit and Ground Passenger Transportation (48599)

SIC

Services-Health Services (8000), Transportation Services (4700)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Special Needs & Senior Transportation Services (TLAFAKAI), Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ)

Keywords

• Non-emergency medical transport
• PACE program transportation
• Wheelchair transport services
• Stretcher medical transport
• Medical logistics services

Headquarters

HQ city

Elk Grove

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Non-Emergency Medical Transportation Services: Fee-for-service NEMT transportation billed per trip. Services include ambulatory, wheelchair, stretcher, and special needs transport. Revenue is generated through per-transport fees based on service type and distance. Billing occurs per ride completed.
2. Insurance and Medicaid Transportation: Coordination with eligible insurance and Medicaid transportation plans for covered rides. The company works with Medi-Cal and managed care organizations to provide transportation services that are billed through insurance benefits when applicable.
3. PACE Program Transportation Contracts: Long-term contractual arrangements with PACE (Programs of All-inclusive Care for the Elderly) organizations. Dedicated transportation department services built to PACE configuration specifications with full operational oversight, field leadership, and centralized dispatch.
4. Long-Distance Medical Transport: Inter-facility and regional non-emergency transport services with pricing varying by mileage. Customized configurations for extended trips between facilities or across regions.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

America West Medical Transportation provides non-emergency medical transportation (NEMT) services — ambulatory, wheelchair, stretcher, special needs, and EMS transport — for patients needing access to medical appointments, dialysis, chemotherapy, and other treatments. Its flagship offering is a turn-key transportation department built specifically for PACE (Program of All-inclusive Care for the Elderly) organizations, featuring proprietary routing technology, EHR-integrated scheduling, ADA-compliant branded fleet, and on-site plus centralized dispatch coordination across Northern California and select states (Colorado, Florida).

Product overview

America West Medical Transportation offers a unified non-emergency medical transportation (NEMT) service platform providing five core transport services: Ambulatory Transport for walking patients, Wheelchair Transport with hydraulic lift-equipped vehicles, Stretcher Transport using Stryker Power-LOAD technology, Special Needs Transport for individuals with disabilities, and EMS Services for medical emergencies. The company also provides a specialized PACE Transport program with a proprietary routing platform and integrated OneCare Partner Portal for EHR connectivity, enabling healthcare providers to coordinate scheduling, communication, and documentation. The portfolio operates as a single-service model with specialized modules for different patient mobility needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulatory Transport Non-emergency transport service for patients who can walk independently or with caregiver support, providing safe and comfortable transportation to medical appointments, therapy sessions, and healthcare destinations.
• Wheelchair Transport Specialized transportation for wheelchair users featuring hydraulic lifts, secure restraint systems, and spacious interiors designed for safe and comfortable boarding and travel.
• Stretcher Transport Medical transport using Stryker Power-LOAD stretchers with automated loading/unloading technology for patients who require lying-down positioning during transit.
• Special Needs Transport Tailored transportation for individuals with developmental disabilities, autism, sensory disorders, and physical disabilities requiring specialized equipment or calm, patient environments.
• EMS Services Emergency medical services providing rapid response and critical care for individuals experiencing medical emergencies outside hospital settings, transporting patients to appropriate medical facilities.
• PACE Transport End-to-end transportation solution designed specifically for PACE (Program of All-inclusive Care for the Elderly) programs, featuring proprietary PACE-specific routing technology, on-site plus centralized dispatch, EHR-integrated OneCare Partner Portal, ADA-compliant branded fleet, IDT collaboration, and trained transportation specialists serving as an embedded transportation department for the PACE partner.

Quantifiable outcome

• On-time performance and 1-hour violation reduction
• +1 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

13 partnerships are on record, tiered core and major.

• St. Paul's PACEcoreStrategic or Co-development PartnerPACE program partner for which America West provides comprehensive transportation services as part of integrated elder care delivery.
• Pacific SourcecoreStrategic or Co-development PartnerPACE program partner receiving dedicated transportation services for elderly participants in covered service areas.
• CalOptimacoreStrategic or Co-development PartnerOrange County PACE program partner with transportation services provided by America West's dedicated PACE transportation department.
• Empath HealthcoreStrategic or Co-development PartnerPACE program partner in Florida serving elderly participants with comprehensive transportation services.
• Colorado PACEcoreStrategic or Co-development PartnerPACE program partner in Colorado region receiving end-to-end transportation services from America West.
• Institute on AgingcoreStrategic or Co-development PartnerSan Francisco-based PACE organization partner with integrated transportation services.
• BoldAgemajorStrategic or Co-development PartnerPACE program partner organization receiving dedicated transportation department services.
• ValirmajorStrategic or Co-development PartnerPACE program transportation partner organization.
• Suncoast PACEmajorStrategic or Co-development PartnerFlorida-based PACE program partner receiving transportation services.
• Habitat HealthmajorStrategic or Co-development PartnerPACE program partner with integrated transportation services.
• Harbor HealthmajorStrategic or Co-development PartnerPACE program transportation partner organization.
• EsperanzamajorStrategic or Co-development PartnerPACE program partner receiving comprehensive transportation services.
• High DesertmajorStrategic or Co-development PartnerPACE program partner serving high desert regions with transportation services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Uber Health: Uber Health extends Uber's rideshare platform to healthcare providers, payers, and patients for non-emergency medical rides at scale. It targets the ambulatory, low-acuity end of the market that overlaps with America West's ambulatory and Medicaid-coordinated rides.
• Modivcare: Modivcare (formerly LogistiCare) is the largest US NEMT broker and manager, coordinating millions of non-emergency medical rides annually for Medicaid and Medicare Advantage plans across all 50 states. It is the most direct competitor for managed-care NEMT contracts that overlap with America West's PACE-adjacent Medicaid business.
• WellSky NEMT: WellSky provides NEMT-specific software and broker/operator solutions used by both brokers (like MTM) and provider agencies. It represents the technology-stack alternative to America West's proprietary OneCare Partner Portal for healthcare providers and PACE programs building their own transport capabilities.
• Lyft Healthcare: Lyft Healthcare offers managed NEMT solutions to health plans and providers, leveraging Lyft's national driver network. It competes for ambulatory NEMT volume and is increasingly marketed as an alternative to traditional NEMT providers like America West.

Direct peers

• Veyo: Veyo is a technology-driven NEMT provider that combines a rideshare-style driver network with managed-care contracts in multiple states. It competes for the same Medicaid and managed-care NEMT rides that form America West's broader book of business outside its core PACE relationships.
• MTM (Medical Transportation Management): MTM is one of the largest US NEMT managers, contracting with state Medicaid agencies and managed care plans to coordinate non-emergency medical transportation. It competes with America West for healthcare-provider and plan-level transportation contracts, particularly in California and other western states.
• Alivi: Alivi is a NEMT benefits manager that partners with health plans and Medicaid programs to coordinate non-emergency medical transportation for members. It is a direct competitor for managed-care NEMT contracts that overlap with America West's insurance/Medicaid coordination business.

Emerging players

• Kaizen Health: Kaizen Health is a tech-enabled NEMT platform that partners with health systems and plans to coordinate non-emergency medical rides, including wheelchair-accessible options. It overlaps with America West's healthcare-provider and payer-facing services as an emerging alternative.
• Roundtrip: Roundtrip is a healthcare-focused ride-booking platform that connects patients, providers, and payers to NEMT drivers, including for recurring treatments like dialysis. It overlaps with America West's chronic-condition and recurring-ride use cases and is increasingly used by health systems as a software alternative to traditional NEMT providers.

Regional players

• National MedTrans: National MedTrans is a US NEMT provider operating in multiple states with a focus on ambulatory and stretcher transport for managed-care and facility clients. It is comparable to America West as a multi-state, multi-modality NEMT operator competing for similar healthcare-provider contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AmericaWestMT
• LinkedInlinkedin.com/company/america-west-medical-transportation

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about America West Medical Transportation