vH3 digital

What vH3 digital does

vH3 digital, trading as VH3 AI and legally registered as Vezza Limited (company number 11014252, founded 2017), is a London-based private company that operates an AI-native operational intelligence platform targeted at field service businesses. The platform connects to incumbent field management systems, including BigChange, Simpro, Joblogic, and Commusoft, via native, zero-config integrations, and deploys six specialised Digital Workers — Connie (Operations), Tia (Technical Intelligence), Kyle (Performance & Trends), Salma (Commercial Intelligence), Harris (Compliance & Safety), and Ollie (Learning & Development) — that operate autonomously to deliver engineer briefings, daily operational reports, compliance record-keeping, customer communications, commercial visibility, and training/coaching workflows. The underlying architecture is described as purpose-built from the ground up for intelligence, with a natural language interface supporting voice and chat interactions, processing of structured job data, and extensibility via a full RESTful API and 19+ pre-built automation templates.

The product serves field service operators across six primary verticals: fire & security, electrical & mechanical services, renewable energy, HVAC & refrigeration, facilities management, and plumbing & drainage. Disclosed customers include DSSL, Sherwoods, Moolands, Pafi, and Dyno-Rod Ireland, with the company reporting 100+ field service teams using the platform, 20,000+ engineers supported across live operations, 250,000+ jobs analysed and enriched with AI-generated intelligence, and £350m of combined customer turnover. Stated customer outcomes include up to 40% reduction in administrative overhead and automatic daily operational briefings.

Revenue is generated through SaaS subscription fees sold on a pay-as-you-go cadence with no twelve-month commitment requirement; pricing is not publicly disclosed, but a free 45-day trial is offered to BigChange customers. The go-to-market motion is consultative direct enterprise sales supported by 20-minute product walkthroughs, content marketing (blog, case studies, brochure), and an active LinkedIn presence. The company also operates a sub-brand, VH3 Connect, as the client-facing dashboard interface for the platform.

Name

vH3 digital

Legal name

Vezza Limited

Website

https://vh3.digital

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

vH3 digital, trading as VH3 AI, operates an AI-native operational intelligence platform for UK field service businesses, deploying six Digital Workers across operations, compliance, communications, and commercial intelligence. It serves 100+ field service teams (20,000+ engineers) via integrations with BigChange, Simpro, Joblogic, and Commusoft.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industry

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Field service intelligence
• AI operational platform
• Digital workforce automation
• Field management software
• AI native SaaS

Headquarters

HQ city

City Of London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Platform: VH3 AI operates as an AI-native SaaS platform providing operational intelligence to field service businesses. The platform is sold on a subscription basis with no long-term contract requirements, allowing customers to start with one problem and expand when ready. Revenue is generated through recurring subscription fees with value demonstrated through proof-of-concept before full commitment.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

vH3 digital sells an AI-native operational intelligence platform called VH3 AI for field service businesses. The platform connects to customers' existing field management, accounting, and communication tools via API and deploys six specialized Digital Workers — Connie (operations), Tia (technical knowledge), Kyle (performance and trends), Salma (customer communications), Harris (compliance and safety), and Ollie (workforce development) — that autonomously handle back-office tasks through natural language interactions. A companion interface, VH3 Connect, enables clients to monitor activity, diagnose issues, and train the Digital Workers.

Product overview

VH3 AI is a unified AI-native operational intelligence platform for field service businesses, consisting of a core platform and six specialized Digital Workers (AI agents). The platform connects to existing field management systems (BigChange, Simpro, Joblogic, Commusoft) and extends them with intelligent automation. The six Digital Workers - Connie (Operations), Tia (Technical Intelligence), Kyle (Performance & Trends), Salma (Commercial Intelligence), Harris (Compliance & Safety), and Ollie (Learning & Development) - work autonomously to handle operational tasks including job briefings, compliance monitoring, customer communications, and commercial intelligence. The platform also offers VH3 Connect as the client-facing interface, and is extensible through a RESTful API and 19+ pre-built automation templates.

Differentiator

Problem solved

Functional benefit

Products and services

• VH3 AI Platform An AI-native operational intelligence platform for field service businesses that connects to existing field management, accounting, and communications systems and uses a natural language interface so that back-office tasks can be delegated to AI Digital Workers without staff training on a new tool.
• VH3 Connect A client-facing interface that lets customers monitor what the VH3 AI Digital Workers are doing, diagnose any issues that arise, and teach the system how to handle new situations, serving as the management console for the platform.
• Connie — Operations Digital Worker An autonomous AI Digital Worker that runs the operational backbone of a field service business, including data interrogation, scheduling coordination, and workflow orchestration, accessible through natural language.
• Tia — Technical Knowledge Digital Worker An autonomous AI Digital Worker that provides instant technical Q&A and knowledge lookup for field service engineers and back-office staff, drawing on installed knowledge and connected system data.
• Kyle — Performance & Trends Digital Worker An autonomous AI Digital Worker that monitors job performance, identifies trends, and surfaces KPIs to support operational and commercial decision-making.
• Salma — Customer Communications Digital Worker An autonomous AI Digital Worker that handles incoming customer questions and communications, triaging and resolving enquiries so engineers can stay on the tools while customers still receive prompt answers.
• Harris — Compliance & Safety Digital Worker An autonomous AI Digital Worker that manages compliance, safety, and regulatory documentation workflows relevant to field service operators.
• Ollie — Learning & Development Digital Worker An autonomous AI Digital Worker that delivers training, learning, and development workflows to field service engineers and back-office staff.

Quantifiable outcome

• Up to 40% reduction in administrative overhead
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability9 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• BigChangecoreTechnology or IntegrationBigChange is a primary integration partner. VH3 AI connects to the BigChange field management system as an intelligence layer, offering a free 45-day trial for BigChange customers. The integration allows customers to keep using BigChange while VH3 AI adds AI-powered operational intelligence on top.
• SimprocoreTechnology or IntegrationSimpro is a field management system integration partner. VH3 AI connects to Simpro to add operational intelligence capabilities without requiring customers to change their existing field management platform.
• JoblogiccoreTechnology or IntegrationJoblogic is a field management system integration partner. VH3 AI integrates with Joblogic to deliver AI-powered operational intelligence while customers continue using their existing platform.
• CommusoftcoreTechnology or IntegrationCommusoft is a field management system integration partner. VH3 AI connects to Commusoft as an intelligence layer, enabling customers to benefit from AI capabilities without migrating from their existing system.
• XerosupportingTechnology or IntegrationXero is an accounting suite integration partner. VH3 AI connects to Xero for accounting data integration, providing commercial visibility from job completion through invoicing and payment.
• QuickBookssupportingTechnology or IntegrationQuickBooks is an accounting suite integration partner. VH3 AI connects to QuickBooks for accounting data integration alongside the Xero partnership, covering major accounting platforms.
• GmailsupportingTechnology or IntegrationGmail is a communication tool integration. VH3 AI connects to Gmail to manage customer communications as part of its broader communication tool integration capabilities.
• Microsoft Office OutlooksupportingTechnology or IntegrationMicrosoft Office Outlook is a communication tool integration. VH3 AI connects to Outlook to handle customer communications and email management as part of its communication integration suite.
• Google DrivesupportingTechnology or IntegrationGoogle Drive is a document storage integration partner. VH3 AI connects to Google Drive as part of its communication and document management tool integrations.
• OneDrivesupportingTechnology or IntegrationOneDrive is a document storage integration partner. VH3 AI connects to OneDrive for document management and file storage integrations alongside Google Drive support.
• VerisaesupportingTechnology or IntegrationVerisae is an FM portal integration. VH3 AI automates email triage from Verisae FM portals, resolving entities against customer records and keeping contracts on track.
• ConcertosupportingTechnology or IntegrationConcerto is an FM portal integration. VH3 AI automates email triage from Concerto FM portals, resolving entities against customer records as part of its facilities management workflow automation.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• C3.ai: Enterprise AI application platform serving industries including manufacturing, financial services, and defense. Broad incumbent comparable as a vendor of vertical AI applications for enterprise operations, though at significantly larger scale and broader scope.
• Microsoft Dynamics 365 Field Service: Enterprise field service module within the Dynamics 365 suite, with Copilot AI integration. Broad incumbent comparable in offering AI-enhanced field service functionality, primarily to larger enterprises rather than the UK mid-market VH3 AI targets.
• ServiceMax: Asset-centric field service management platform (GE Digital heritage) serving complex equipment and industrial customers. Broad incumbent comparable in field service software for complex operational environments, though focused on larger asset-intensive industries.
• Salesforce Field Service: Enterprise-grade field service solution from Salesforce with embedded AI (Einstein) capabilities. Comparable as a broad incumbent offering field service functionality plus AI, but at the enterprise end of the market rather than mid-market.

Direct peers

• BigChange: UK-based field management system and one of VH3 AI's core integration partners. Comparable as a field service operations platform serving the same UK mid-market and enterprise customers, but without the AI-native intelligence layer.
• ServiceTitan: Leading field service management platform with growing AI capabilities for trades and home service operators. Directly comparable as an end-to-end operating system for field service businesses, though much larger and US-focused.
• Workiz: Field service management platform for locksmiths, plumbers, electricians, and HVAC companies with AI-driven scheduling and communication features. Directly comparable in serving trades field service operators with workflow automation and customer communication.
• Joblogic: UK-based field service management software for FM, HVAC, electrical, and plumbing businesses. Integration partner of VH3 AI and direct comparable as a UK FMS platform serving the same verticals and customer segments.
• Simpro: Field service management software for trade and contractor businesses globally. Direct comparable as a field operations platform serving similar trades (electrical, plumbing, HVAC) with workflow and job management capabilities.
• Housecall Pro: Field service management platform for home service professionals with AI-assisted features for scheduling, customer communication, and operations. Directly comparable in targeting small-to-mid-market field service operators with workflow automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vh3digital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about vH3 digital