Shiperoo

What Shiperoo does

Shiperoo (legal entity Shiperoo Fulfilment Pty Ltd, ABN 40 670 255 900) is an Australia-headquartered, privately-held third-party logistics provider that delivers multichannel fulfilment and end-to-end returns management to retail and eCommerce customers, primarily across Australia with planned expansion into New Zealand. The company's stated service offering is built on a platform-plus-modules architecture: a core multichannel fulfilment service (automated pick, pack and dispatch enabling same-day shipping readiness) bundled with uReturn, a white-glove returns management product that categorises returned items, performs quality assessment via computer-vision systems, and decides between restocking, refurbishment or recycling; reCommerce is offered as an emerging add-on covering resale of returned, excess and end-of-season stock across fashion, footwear, consumables, beauty, homeware and electronics. Operational facilities are positioned within approximately 20 minutes of CBD catchments, with FC1 and FC2 in Victoria (over 60,000 sqm physical footprint, effectively doubled to 120,000 sqm of high-density operational area through custom-designed automation), FC3 NSW commencing, FC4 QLD launching, and New Zealand planned.

The underlying technology stack combines Shiperoo's proprietary AI-powered software — using machine learning and advanced algorithms for inventory optimisation, order processing and predictive analytics — with custom-designed robotic automation systems built in partnership with Geek+ and HAI Robotics. Computer-vision systems support rapid quality assessment of returned items. Pricing is not publicly disclosed and is structured as quote-based, custom B2B contracts. Revenue is generated across three streams: subscription/recurring 3PL fulfilment fees, managed-services revenue from returns management, and emerging transaction fees from reCommerce. Go-to-market is enterprise field sales targeting multichannel retailers and pure-play eCommerce operators, supplemented by the 'Shiperoo Safari' facility-tour demand-generation programme and a channel relationship via Australia Post, which acquired a 25% strategic stake in March 2025 and integrates Shiperoo's returns capability with its national delivery network.

The company is led by co-founders Nishan Wijemanne (CEO) and Rizan Mawzoon, both previously co-founders of Cohesio Group (acquired by Germany's Körber in late 2019), and is supported by a high-profile board and advisory bench including former Myer CEO John King (Non-Executive Chairman), former Myer CFO Nigel Chadwick, Australia Post EGM Gary Starr, NORA founder Paul Greenberg, and Catch.com.au co-founders Gabby and Hezi Leibovich. The company was founded circa 2023 and announced an AUD 30 million investment into robotic automated facilities across Australia and New Zealand in September 2024.

Name

Shiperoo

Legal name

Shiperoo Fulfilment Pty Ltd

Website

https://www.shiperoo.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Shiperoo is an Australian privately-held third-party logistics provider offering AI-powered multichannel fulfilment and end-to-end returns management for multichannel and pure-play eCommerce retailers, operating automated facilities across Australia with planned expansion into New Zealand.

Ownership category

akta.pro rank

Product category

Third-Party Logistics and Fulfilment Services

NAICS

Warehousing and Storage (493)

SIC

Public Warehousing & Storage (4220)

akta.pro primary industry

Recommerce, Trade-In & Buyback Collection (TLAAALAM)

Keywords

• Multichannel fulfilment services
• Returns management services
• Third-party logistics
• Automated warehouse operations
• Ecommerce fulfilment solutions

Headquarters

HQ city

Altona

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Multichannel Fulfilment Services: Third-party logistics (3PL) fulfilment services for multichannel retailers and pure-play eCommerce operators. Services include same-day shipping readiness, pick and pack operations, and inventory management. Revenue is generated through contractual arrangements with retail partners, likely on a per-unit or subscription basis.
2. Returns Management Services (U-Return): End-to-end returns management service including receipt, categorisation, quality assessment, and decision-making on restocking, refurbishing or recycling. Provides retailers with tracking, real-time visibility, and inventory management to reduce overstock/understock situations.
3. ReCommerce Solutions: Emerging revenue stream focused on reselling returned items, excess inventory, and end-of-season stock. Addresses circular economy goals while creating additional revenue recovery opportunities for retailers. Covers fashion, footwear, consumables, beauty, homeware, and electronics categories.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Shiperoo provides multichannel fulfilment and end-to-end returns management services to retailers and eCommerce operators across Australia and New Zealand. The offering combines pick-and-pack fulfilment, inventory management, and a white-glove uReturn returns service supported by proprietary AI-powered software and custom-designed robotic automation systems. An emerging reCommerce capability addresses excess inventory and end-of-season stock to recover value and advance circular economy goals.

Product overview

Shiperoo is a tech-driven multichannel fulfilment and returns management company operating a platform-plus-modules architecture. The core offering consists of two integrated services: Multichannel Fulfilment (the primary platform enabling next-day shipping through advanced robotics and proprietary AI-powered software) and uReturn (a returns management system providing end-to-end visibility, quality assessment, and restocking/refurbishing/recycling decisions). Supporting modules include reCommerce (for reselling returned and excess inventory), Urban Fulfilment Facilities (strategically located automated warehouses), and Shiperoo Safari (facility tours). The platform is underpinned by proprietary AI-powered software that integrates advanced algorithms and machine learning with robotic automation from partners Geek+ and HAI Robotics.

Differentiator

Problem solved

Functional benefit

Products and services

• Multichannel Fulfilment Multichannel order processing and dispatch service powered by advanced robotics, automation, and proprietary AI-enabled software, enabling next-day shipping readiness with end-to-end visibility across picking, packing, and dispatch for multichannel retailers and pure-play eCommerce operators.
• uReturn (U-Return) End-to-end returns management service that categorises returned items, performs rapid quality assessments, and makes automated decisions regarding restocking, refurbishing or recycling, with accurate tracking, real-time visibility, and inventory management to prevent understocked or overstocked situations for retailers and pure-play operators.
• reCommerce Solution that resells returned items, excess inventory, and end-of-season stock to address circular economy goals and create additional revenue recovery opportunities for retailers across fashion, footwear, consumables, beauty, homeware and electronics categories.

Quantifiable outcome

• Same-day shipping readiness capability
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Geek+coreTechnology or IntegrationPartnership with Geek+, a leading robotics company, to deliver custom-designed robotic automation systems for Shiperoo's fulfilment operations. The automation integrates seamlessly with Shiperoo's proprietary software to automate critical fulfilment tasks such as picking and packing, reducing errors and enhancing speed and precision of order processing.
• HAI RoboticscoreTechnology or IntegrationPartnership with HAI Robotics to deliver custom-designed robotic automation systems for Shiperoo's fulfilment facilities. The state-of-the-art automation system offers unmatched efficiency and reliability, designed in partnership with industry leaders to deliver the best automation when paired with Shiperoo's proprietary software.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• DHL Supply Chain: Global contract logistics leader with substantial Australia and New Zealand operations covering warehousing, fulfilment, and returns. Represents the scaled incumbent alternative to Shiperoo's offering.
• Team Global Express: Major Australian and New Zealand parcel, freight, and contract logistics provider with significant warehousing and fulfilment operations. Competes with Shiperoo for enterprise retail accounts in the ANZ market.
• Toll Group: One of the largest logistics and 3PL operators in Australia and New Zealand, offering contract logistics, warehousing, and eCommerce fulfilment as part of a much broader portfolio. Comparable core fulfilment capabilities but at far greater scale.
• GEODIS: Global logistics provider offering contract logistics, eCommerce fulfilment, and distribution services across multiple geographies. Competes with Shiperoo for large retailer accounts through its fulfilment network.
• Körber: Global supply chain technology and fulfilment solutions company that acquired Shiperoo founders' previous venture Cohesio Group in late 2019. Provides comparable supply chain software and automation capabilities to enterprise customers.
• XPO Logistics: Major global contract logistics and freight provider with significant eCommerce fulfilment capabilities. Comparable broad-fulfilment services for enterprise retail customers, though serving primarily North American and European markets.

Emerging players

• Optoro: US-based returns management technology and services company helping retailers process, grade, and resell returned inventory. Directly comparable to Shiperoo's uReturn and reCommerce capabilities, focused on the returns layer of the value chain.

Direct peers

• ShipMonk: Tech-enabled 3PL combining proprietary software, automation, and omnichannel fulfilment for eCommerce merchants. Comparable business model and target customer profile to Shiperoo, scaled primarily in North America.
• eStore Logistics: Largest dedicated eCommerce fulfilment 3PL in Australia and New Zealand, offering tech-enabled warehousing, pick-pack-ship, and returns services. Direct competitor to Shiperoo's core multichannel fulfilment offering in the same ANZ market.
• ShipBob: US-based tech-enabled 3PL for eCommerce brands with proprietary software, distributed fulfilment centres, and integrated returns. Closely comparable platform-plus-automation model targeting similar mid-market and enterprise retailers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/shiperoo-fulfilment-returns

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shiperoo