IT-MSP LIMITED
IT-MSP LIMITED is a London-based managed IT services provider founded in 2017, offering IT support, cybersecurity, cloud infrastructure, VoIP, and consulting to over 100 UK SMEs across multiple verticals.
- Company typePrivate
- Founded2017
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IT-MSP LIMITED does
IT-MSP LIMITED is a London-based managed IT services provider founded in 2017 that delivers IT support, cybersecurity, cloud infrastructure, communications, and consulting services to UK small and medium-sized businesses. Operating from a South West London headquarters (54 Montana Road, SW17 8SN) with a team of Microsoft- and Cisco-certified engineers, the company serves over 100 businesses across multiple UK verticals, including recruitment, legal, financial services, education, construction, healthcare, creative, and property.
The service portfolio comprises seven core offerings — managed IT support (24/7 helpdesk, endpoint management, proactive monitoring), communications and VoIP (hosted phone systems, video conferencing, unified comms), cyber security (endpoint protection, email security, 24/7 monitoring), cloud backups and disaster recovery, web development, VoIP management, and office relocation — supplemented by a flexible pay-as-you-go block-hour support product. The technology stack is built entirely on industry-standard enterprise vendor platforms: Microsoft 365, Cisco networking, Dell/HP/Lenovo hardware, VMware virtualisation, and Sophos cybersecurity. No proprietary technology is disclosed, and the company holds Cyber Essentials certification from the IASME Consortium / NCSC.
Revenue mechanics blend three streams: recurring monthly managed-support subscriptions at £25–£75 per user or £15–£45 per device; usage-based pay-as-you-go hours sold in 1/3/5/10-hour blocks at £50/hour (never expiring, no contract); and project-based professional services such as Microsoft 365 migrations, office relocations, and Cyber Essentials certifications. The go-to-market is direct and sales-led, leveraging SEO-optimised educational content, case studies across nine verticals, client testimonials, and a low-friction 'free 30-minute IT review' as the primary entry point. The company requires no long-term contracts to start, operates a London-based phone and email sales desk (0207 112 4812, [email protected]), and reports a 98% client retention rate, 99.9% uptime SLA, and sub-15-minute average response time.
IT-MSP LIMITED firmographics
Firmographics- Name
- IT-MSP LIMITED
- Legal name
- IT-MSP Ltd
- Website
- https://it-msp.net
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IT-MSP LIMITED is a London-based managed IT services provider founded in 2017, offering IT support, cybersecurity, cloud infrastructure, VoIP, and consulting to over 100 UK SMEs across multiple verticals.
- Ownership category
- akta.pro rank
IT-MSP LIMITED industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where IT-MSP LIMITED is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
IT-MSP LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Services: Monthly recurring managed IT support services providing proactive monitoring, maintenance, helpdesk support, and security management. Pricing typically ranges from £25 to £75 per user per month for fully managed support, or £15 to £45 per device per month.
- Pay-as-you-go IT Support: Block-based support hours sold in blocks of 1, 3, 5, or 10 hours at £50 per hour plus VAT. Hours never expire and roll over until used. No contract required.
- Project-based Services: Services such as Microsoft 365 migrations, office relocations, security audits, and Cyber Essentials certifications are quoted separately as projects rather than as ongoing support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Managed IT per user per month |
| Unit Pricing | Monthly | Managed IT per device per month |
| Usage-based | Pay-as-you-go | Pay-as-you-go - Quick fix (1 hour) |
| Usage-based | Pay-as-you-go | Pay-as-you-go - Half-day (3 hours) |
| Usage-based | Pay-as-you-go | Pay-as-you-go - Full day (5 hours) |
| Usage-based | Pay-as-you-go | Pay-as-you-go - Project block (10 hours) |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
IT-MSP LIMITED product offering
Product offeringCore offering
IT-MSP LIMITED is a London-based managed IT services provider delivering proactive 24/7 IT support, cybersecurity monitoring, cloud backup and disaster recovery, hosted VoIP and unified communications, web development, and office relocation services to UK SMEs. Services are delivered on certified enterprise technology stacks from Microsoft, Cisco, Sophos, VMware, Dell, and HP, with flexible monthly subscriptions or pay-as-you-go hour blocks and no long-term contracts required.
Product overview
IT-MSP LIMITED provides a comprehensive managed IT services portfolio consisting of seven core service offerings: IT Support (24/7 helpdesk, endpoint management, proactive monitoring), Communications & VoIP (hosted VoIP, video conferencing, unified messaging), Cyber Security (endpoint protection, email security, 24/7 monitoring), Cloud Backups & Disaster Recovery (automated backups, rapid recovery), Web Development (custom websites, managed hosting), VoIP Management (call management, system configuration), and Office Relocation (IT infrastructure migration). These services are complemented by flexible Pay-as-you-go Support hours for ad-hoc needs. The company operates from South West London, serving SMEs across the UK since 2017.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support
Quantifiable outcome
- 500+ issues resolved monthly across client base
- +6 more outcomes
Companies that use IT-MSP LIMITED
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles6 records
IT-MSP LIMITED technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
IT-MSP LIMITED partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreCertified Microsoft partnership. Provides Microsoft 365 migrations, Azure integration, and Microsoft-certified engineering support for clients. Engineers hold Microsoft certifications.
- CiscocoreCertified Cisco partnership. Provides Cisco networking solutions, VoIP systems, and Cisco-certified engineering expertise for network infrastructure deployments.
- SophoscoreProvides enterprise-grade endpoint protection, threat detection, and cybersecurity solutions for client deployments. Includes Sophos Intercept X and Sophos XG Firewall.
- VMwarecoreVirtualisation and cloud infrastructure solutions for enterprise clients. Supports VMware-based server and desktop virtualisation deployments.
- DellcoreHardware specialist partner providing Dell servers, workstations, and enterprise hardware solutions for client IT environments.
- HPcoreHardware specialist partner providing HP laptops, desktops, and print solutions for client deployments.
Scale indicators6 records
Recent moves5 records
Expansion highlights4 records
IT-MSP LIMITED competitors and assessment
Company assessmentDirect peers
- Air IT: UK managed IT services provider serving SMEs and mid-market clients across multiple regions with Microsoft 365, cybersecurity, cloud, and VoIP — directly overlapping IT-MSP's service portfolio and customer segment.
- Q2Q IT: UK managed IT services and IT support specialist serving small and mid-sized businesses with similar proactive monitoring, helpdesk, and cybersecurity offerings.
- Krome Technologies: UK-based managed IT and cybersecurity provider for SMEs and mid-market, offering Microsoft 365, cloud, security, and helpdesk services comparable to IT-MSP's core stack.
- Redcentric: UK managed IT, cloud, and communications provider serving mid-market and public-sector clients, competing for the same Microsoft-stack, VoIP, and managed-service buyer as IT-MSP.
- Netstar: London-based IT support and managed services provider targeting SMEs with Microsoft 365, cloud, and security services — overlapping IT-MSP's geographic and product positioning.
- Total IT Solutions: UK-based managed IT services and IT support provider serving SMEs with proactive monitoring, cybersecurity, and Microsoft 365 support — closely comparable in offering and customer profile.
Broad incumbents
- Bytes Software Services: UK-wide IT services and managed services provider with deep Microsoft and security capabilities, addressing the same SME IT-buyer conversations as IT-MSP but with enterprise-scale delivery.
- Softcat: Larger UK IT reseller and managed services provider with a broad Microsoft, Cisco, and cybersecurity portfolio serving SMEs through enterprise — competes for the same buyer but with significantly greater scale and vendor leverage.
- Claranet (UK): UK managed cloud, hosting, and IT services provider serving mid-market clients with overlapping Microsoft 365, cloud infrastructure, and managed-service offerings at larger scale than IT-MSP.
- Bechtle UK: European-headquartered IT services and managed-services provider with UK operations covering Microsoft, cloud, and security services for mid-market and enterprise — adjacent competitor with broader geographic and capability footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
IT-MSP LIMITED social profiles
Digital presenceIT-MSP LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT-MSP LIMITED leadership team
Management profileNumber of profiles
IT-MSP LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT-MSP LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT-MSP LIMITED
What does IT-MSP LIMITED do?
IT-MSP LIMITED is a London-based managed IT services provider delivering proactive 24/7 IT support, cybersecurity monitoring, cloud backup and disaster recovery, hosted VoIP and unified communications, web development, and office relocation services to UK SMEs. Services are delivered on certified enterprise technology stacks from Microsoft, Cisco, Sophos, VMware, Dell, and HP, with flexible monthly subscriptions or pay-as-you-go hour blocks and no long-term contracts required.
Is IT-MSP LIMITED a public or private company?
IT-MSP LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT-MSP LIMITED founded?
IT-MSP LIMITED was founded in 2017. It employs 1 to 10 people.
Where is IT-MSP LIMITED based?
IT-MSP LIMITED is headquartered in London, United Kingdom, in the Europe region.
How does IT-MSP LIMITED make money?
Three revenue lines are on record. Managed IT Support Services are the primary driver. The others are pay-as-you-go IT Support and project-based Services.
Who are IT-MSP LIMITED's main competitors?
Direct peers on record are Air IT, Q2Q IT, Krome Technologies, Redcentric, Netstar and Total IT Solutions. Broad incumbents are Bytes Software Services, Softcat, Claranet (UK) and Bechtle UK.
Does IT-MSP LIMITED have an API?
No public API is recorded for IT-MSP LIMITED.
What industry is IT-MSP LIMITED in?
IT-MSP LIMITED's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 541513 and its SIC code is 7370.