Shivelight

What Shivelight does

Shivelight is a privately held managed IT services provider founded in 2018 by Mahlon Otero and headquartered in Mill Creek, Washington. The company delivers subscription-based IT management, security, cloud, networking, and productivity solutions to small-to-medium businesses with 5-50 employees, primarily across the Puget Sound region (King and Snohomish counties). Its three core offerings are Managed IT Services (recurring monthly subscription bundling security software, phishing protection, email backup, software updates, guaranteed response times, dedicated account management, and strategic IT planning), IT Audits (one-time technology assessments with detailed reporting), and Custom Projects (flat-rate or hourly project work for network installations, hardware replacement, Microsoft 365 migrations, office relocations, server installations, and remote-work setups). The company differentiates via per-user (not per-device) flat monthly pricing, plain-language communication, and HIPAA-aware delivery for healthcare clients.

The business model is predominantly recurring subscription revenue (Managed IT Services) supplemented by professional services revenue (IT Audits) and project-based fees (Custom Projects). Go-to-market is sales-led: complimentary discovery calls, inside sales with direct phone outreach, website contact forms, and a top-of-funnel blog targeting SMB owners. Shivelight serves five primary verticals: architecture/construction, insurance agencies, finance, healthcare, and consulting, each with documented use cases and pain points (e.g., HIPAA compliance for healthcare, records retention for finance, regulatory compliance for insurance). Two regional acquisitions — Business Information Technologies, Inc. (BIT) in October 2024 and Advocate One in July 2025 — have consolidated legacy SMB MSPs in the same Puget Sound footprint, with both acquired brands continuing to receive support under Shivelight ownership. The company is founder-owned and bootstrapped, with no external institutional investors identified.

Name

Shivelight

Legal name

Shivelight

Website

https://shivelight.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Shivelight is a privately held managed IT services provider founded in 2018 that delivers subscription-based IT management, security, and cloud migration services to small-to-medium businesses (5-50 employees) in the Puget Sound region, serving verticals including healthcare, finance, insurance, construction, and consulting.

Ownership category

akta.pro rank

Headquarters

HQ city

Everett

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly subscription services providing proactive IT support, security, software updates, email backup, and dedicated account management. All packages are priced per user with tailored levels of service. Includes guaranteed response times, flexible support levels, and strategic IT planning.
2. IT Audits: One-time assessment services evaluating all aspects of organization technology including software, hardware, networks, servers, email, security, and service provider bills. Results in a detailed report with recommendations for improvement.
3. Custom Projects: Project-based work including network installation, hardware replacement, software rollouts, Microsoft 365 migrations, office relocations, email system migrations, server installations, and remote work solutions. Offered as flat rate or hourly project work.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Shivelight is an IT services company that implements and manages technology solutions for small-to-medium businesses. It sells managed IT services on a per-user monthly subscription, IT audits that evaluate an organization's technology infrastructure, and custom projects such as network installation, hardware replacement, Microsoft 365 migrations, cloud migrations, and server installations. Services include bundled security software, phishing protection, email backup, software updates, and strategic IT planning.

Product overview

Shivelight is an IT services company offering a unified portfolio of managed IT solutions for small to medium-sized businesses. The core offerings consist of Managed IT Services (proactive protection with bundled security, support, and strategic planning), IT Audits (comprehensive technology evaluation and reporting), and Custom Projects (specialized technical implementations including cloud migrations, Microsoft 365 deployments, and hardware setup). The company operates on a per-user flat-rate pricing model and serves diverse industries including finance, healthcare, construction, insurance, and consulting.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive managed IT services for small-to-medium businesses providing bundled security software, software updates, email backup, phishing protection, guaranteed response times, flexible support levels, dedicated account management, and strategic IT planning on a per-user flat monthly rate.
• IT Audits In-depth evaluation of an organization's technology covering software, hardware, networks, servers, email, security, and service provider bills, delivered as a detailed report with action steps and cost-effectiveness analysis.
• Custom Projects Project-based IT services including network installation, hardware replacement, software rollouts, Microsoft 365 setup, office relocations, email system migrations, server installations, cloud migrations, VPNs, and personalized home-office setups for remote work, billed at flat rate or hourly.

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered acquisition.

• Advocate OneacquisitionOthers · 14 July 2025On July 14, 2025, Shivelight acquired Advocate One, a full-service technology provider based in Everett, WA serving businesses across the greater Seattle area. Founded by Patrick Doyle, Advocate One built its reputation as an end-to-end technology partner. Shivelight continues to provide support for all former Advocate One clients.
• Business Information Technologies (BIT)acquisitionOthers · 25 October 2024On October 25, 2024, Shivelight acquired Business Information Technologies, Inc. (BIT), an IT services provider based in Lynnwood, WA that has served small and mid-size businesses across the Puget Sound region since 1995. Founded by Kris Yandl and Alfred Olson, BIT spent over 30 years as a trusted IT partner. Shivelight continues to provide support for all former BIT clients.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Ntirety: Managed IT and security services provider offering subscription managed services to SMB and mid-market customers. Comparable business model with managed IT, security, and compliance offerings similar to Shivelight's bundled packages.
• CMIT Solutions: Franchise-based managed IT services provider focused on small and mid-sized businesses across the United States. Highly comparable business model (subscription managed IT for SMBs) and target customer size, similar in scope to Shivelight's bundled per-user offerings.
• ITsavvy: Managed IT services and solutions provider delivering managed services, cybersecurity, and cloud solutions to mid-market customers. Comparable in offering breadth across managed IT and custom project work.
• Corsica Technologies: Managed IT services and cybersecurity provider serving SMB and mid-market customers. Comparable in offering managed IT, security protections, and compliance-oriented services for SMB clients with similar per-seat subscription models.
• Thrive: Managed services provider offering managed IT, cybersecurity, and cloud services to small and mid-sized businesses. Direct competitor in managed IT subscription model with similar vertical breadth and customer profile.

Others

• Kaseya: Provider of IT management and security software platforms (RMM, endpoint security, backup) serving MSPs and internal IT teams. Vendor of tools that managed IT providers like Shivelight rely on rather than a direct competitor.
• ConnectWise: Vendor of professional services automation (PSA), remote monitoring, and cybersecurity platforms used by MSPs and managed IT providers to run their operations. Adjacent ecosystem enabler rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/shivelight

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shivelight