Tst Support

What Tst Support does

TST Support (legal name Tri-State Technical Services) is a privately held managed IT services provider headquartered in Monroe, New Jersey, founded in 1996 and exclusively focused on the U.S. dental vertical since 2007. The company delivers outsourced IT support to dental practices of all sizes, spanning single-location SMBs and multi-location Dental Service Organizations (DSOs), across all 50 states. Core services include unlimited remote helpdesk support (24x7x365 with "AI healing"), HIPAA-compliant cloud backup, cybersecurity, practice management software installation/support, digital imaging system support, and complete new-office technology buildouts (network wiring, servers, workstations, VOIP, security cameras).

The company's product portfolio centers on tiered monthly subscription plans: a Basic Plan at $299/month (up to 15 computers, 1TB backup, basic antivirus, secure remote access to 1 PC) and an Advanced Plan at $399/month (advanced antivirus, 2TB backup, remote access to 4 PCs), with modular add-ons (secure hosted firewall, ransomware protection, Microsoft 365 management, secure HIPAA email). It supports the major practice management platforms (Dentrix, EagleSoft, Open Dental, DentiMax, SoftDent, PracticeWorks, EasyDental, Curve Dental, PlanetDDS) and a broad imaging stack (Dexis, Carestream, Schick, Planmeca, Gendex, ScanX, Durr Dental, plus AI imaging via HelloPearl, Overjet, and SOTA Cloud). Proprietary technology is limited to operational tooling — a "single pane of glass" dashboard for centralized DSO management and integration with third-party RMM/backup platforms — rather than developed AI models.

TST's revenue model combines recurring monthly subscriptions (the largest stream), one-time professional services fees (BYOD setup $150, new office buildouts, hardware sales, after-hours support), and a la carte add-ons. The go-to-market relies heavily on referrals (the company states its reputation was built on referrals for over a decade), supplemented by blog content marketing, paid digital, free audits (notably the Windows 11 Readiness consultation timed to Microsoft's October 2025 EOL), and direct field sales to dental practices and DSOs. No outside investment, acquisitions, or institutional capital are disclosed.

Name

Tst Support

Legal name

Tri-State Technical Services

Website

https://tstsupport.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

TST Support (Tri-State Technical Services) is a New Jersey-based managed IT services provider exclusively serving U.S. dental practices and DSOs since 2007, offering monthly unlimited remote support subscriptions, practice management software support, digital imaging support, HIPAA-compliant cloud backup, and new office buildouts.

Ownership category

akta.pro rank

Product category

Managed IT Services for Dental Practices

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Offices of Dentists (62121)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Dental Equipment & Supplies (3843)

akta.pro primary industry

Dental Imaging Equipment Service, Calibration & QA Providers (HLABAIAL)

Keywords

• Managed IT services
• Dental practice support
• Practice management software
• HIPAA compliant backups
• Digital imaging support

Headquarters

HQ city

Monroe Township

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Support Plans: Recurring monthly subscription plans for IT support including remote support, monitoring, antivirus, backup management, and security. Plans range from $299-$399 per month with add-on options for additional services.
2. Professional Services: Onboarding fees ($150 for client-supplied device setup), after-hours and weekend support billed separately, new office buildouts, and hardware sales
3. Add-on Services: Additional revenue from secure hosted firewall, ransomware protection, Microsoft 365 management, additional workstations, weekend upgrades, secure HIPAA email and backup

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

TST Support provides managed IT services exclusively to U.S. dental practices under recurring monthly subscriptions. The core offering combines unlimited 24x7x365 remote support, AI-driven monitoring and healing, HIPAA-compliant cloud backups, cybersecurity, and dedicated support for dental practice management software (Dentrix, EagleSoft, Open Dental, DentiMax, Curve Dental, PlanetDDS, etc.) and digital imaging systems (Dexis, Carestream, Schick, Planmeca, ScanX, plus AI imaging platforms). Service tiers are priced at $299/month (Basic, up to 15 computers) and $399/month (Advanced), with add-ons and project work for new office buildouts and DSO multi-location management.

Product overview

TST Support is a managed IT services provider exclusively for dental practices, offering a tiered unlimited remote support program (Basic Plan at $299/month and Advanced Plan at $399/month) with optional add-ons including secure hosted firewall, ransomware protection, and Microsoft 365 management. The portfolio centers on five core service areas: Practice Management Software Support (Dentrix, EagleSoft, Open Dental, DentiMax, SoftDent, PracticeWorks, EasyDental, ACE Dental, Curve Dental, PlanetDDS), Digital Imaging Solutions (supporting Dexis, Carestream, Schick, Planmeca, Gendex, ScanX, Durr Dental, plus AI platforms HelloPearl, Overjet, SOTA Cloud), New Office Buildouts, DSO Support Management, and Cloud Backup. Additional services include Windows 10-to-11 migration, BYOD setup, and practice management software upgrades. The company operates a centralized DSO dashboard for multi-location management and integrates with cloud-based dental platforms (Curve Dental, PlanetDDS, XV Web) alongside traditional server-based systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Unlimited Remote Support (Basic and Advanced Plans) Recurring monthly managed IT support subscription for dental practices covering unlimited remote helpdesk access, 24x7x365 monitoring with AI healing, Windows update management, anti-virus, cloud backup, secure remote access, and a dedicated onboarding specialist. Offered in two tiers: Basic at $299/month for up to 15 computers, and Advanced at $399/month with upgraded anti-virus, 2TB backup, and remote access for 4 PCs. No setup or cancellation fees, with a 100% first-month money-back guarantee.
• Practice Management Software Support Installation, configuration, ongoing support, and maintenance for all major dental practice management software packages including Dentrix, EagleSoft, SoftDent, PracticeWorks, DentiMax, Open Dental, EasyDental, ACE Dental, and cloud-based Curve Dental and PlanetDDS. Sold to dental practices and DSOs as part of the recurring IT support plan.
• Digital Imaging Solutions Support Expert support for dental digital imaging systems including 2D X-ray sensors, intraoral cameras, digital panoramic machines, CT/CBCT machines, and digital impression scanners. Covers Dexis, Carestream, Schick, Planmeca, Gendex, ScanX, Durr Dental, Sidexis, DTX Studio, XV Web, plus AI imaging platforms HelloPearl, Overjet, and SOTA Cloud. Sold to dental practices and DSOs.
• New Office Buildouts & Digitization End-to-end IT planning and implementation for new dental offices, including network wiring, network closets, servers, dental workstations, security cameras, TV/monitor mounting, speaker systems, VOIP phone systems, practice management software, and digital imaging setup. Coordinated with dental office builders and construction firms. Sold to dental startups and de novo office openings.
• DSO Support Management Centralized IT management for Dental Service Organizations with a single-pane dashboard for monitoring, managing, and reacting to IT challenges across multiple DSO locations. Includes standardized setups, cloud migrations, enterprise-grade cybersecurity, DSO-specific reporting, and scalable multi-location support. Sold to DSOs.
• Cloud Backup for Dental Practices HIPAA-compliant automated cloud backup service for dental practices, with encrypted off-site storage, automatic daily backups, Business Associate Agreement support, strict access controls, audit logs, and rapid data restoration. Integrated with Dentrix, Eaglesoft, Open Dental, Dexis, Carestream, and CBCT systems. Sold to dental practices and DSOs.
• AI-Powered Dental Imaging AI-integrated dental imaging support covering the HelloPearl platform (real-time AI diagnostics), Overjet AI (insurance claims, diagnosis, and treatment planning), and SOTA Cloud (AI imaging with chart integration and reporting). Enables AI-assisted diagnostics, treatment plan recommendations, and chart-integrated reporting. Sold to dental practices and DSOs.
• Windows 10 to Windows 11 Migration Migration and upgrade service from Windows 10 to Windows 11 for dental practices, including a free readiness consultation to assess systems, ensure HIPAA compliance, and avoid downtime following Windows 10 end-of-life on October 14, 2025. Sold to dental practices and DSOs.
• Bring Your Own Device (BYOD) Setup One-time setup and configuration service for client-supplied computers at $150 onboarding fee, including security updates, junkware removal, practice management software loading, digital imaging installation, and ongoing maintenance. Sold to dental practices.
• Practice Management Software Upgrades System-wide practice management software upgrade service performed within scheduled downtime windows, including full suite compatibility checks and after-hours/weekend availability for an additional fee. Sold to dental practices.

Quantifiable outcome

• Monthly savings of over $500 per month compared to traditional IT providers
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

AI capability7 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Henry ScheincoreChannel Partner/ Reseller/ DistributorEquipment representative for dental software purchases including Dexis 10, DTX Studio, and database migrations. Customers are referred to Henry Schein for purchasing VixWin replacement software.
• Dental Office Construction FirmscoreStrategic or Co-development PartnerWork with dental office builders and construction firms to coordinate technology infrastructure during office buildouts. Logos shown include multiple regional construction partners.
• Dental Supply CompaniesminorChannel Partner/ Reseller/ DistributorPartnership with dental supply companies united by shared goal of optimizing dental practice performance and efficiency.
• Independent Dental IT ConsultantsminorChannel Partner/ Reseller/ DistributorCollaboration with independent dental IT consultants for referrals and joint customer service.
• Dental Imaging ManufacturerscoreTechnology or IntegrationSupport for leading imaging brands including Dexis, Gendex, Carestream, Schick, ScanX, Durr Dental, Planmeca. AI platforms: HelloPearl, Overjet, SOTA Cloud. Integration, training, and ongoing support for digital imaging equipment.
• Curve Dental / PlanetDDScoreTechnology or IntegrationCloud-based dental software partnerships for installation and support of cloud PMS solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Medix Dental IT: Medix Dental IT is a dental-focused managed IT services provider offering remote support, cybersecurity, and PMS/imaging support comparable to TST's core plan structure.
• Codiak IT: Codiak IT is a managed IT services provider focused on dental and healthcare practices with similar PMS, imaging, HIPAA, and cybersecurity offerings. Competes head-to-head with TST in the dental MSP niche.
• Pact-One Dental IT Solutions: Pact-One is a managed IT services provider specializing exclusively in dental practices, offering PMS support, imaging support, cloud backup, and DSO management. Directly comparable in scope, customer base, and recurring-revenue model to TST Support.
• Dental IT Support Services (DISS): Dental IT Support Services provides managed IT exclusively for dental practices, including Dentrix and digital imaging support, cybersecurity, and HIPAA-compliant backups. Directly competes with TST in the same niche.
• Technical Driven: Technical Driven is a dental-specific IT managed services provider serving practices across the US with PMS, imaging, and cybersecurity support. Closely aligned business model and target customer to TST Support.

Broad incumbents

• Kaseya: Kaseya is a broad incumbent IT management software suite (RMM, PSA, security) widely used by managed service providers serving SMBs including dental practices. Provides the technology stack many dental MSPs run on, including those competing with TST.
• ConnectWise: ConnectWise is a large incumbent provider of PSA, RMM, and cybersecurity software for managed service providers, including many dental MSPs. Indirect competitor as a platform that enables other dental IT firms including potential TST competitors.

Others

• Curve Dental: Curve Dental is a cloud-native dental practice management software provider already supported by TST; adjacent rather than directly competing, but represents the cloud-PMS trend reshaping demand for on-prem dental IT support.
• Henry Schein One: Henry Schein One is a leading provider of dental practice management software (Dentrix) and integrated technology platforms; an existing channel partner of TST for software procurement, and adjacent in the dental technology stack.
• Planet DDS: Planet DDS provides cloud-based dental practice management software and is a current TST integration partner. Adjacent ecosystem participant whose migration trajectory influences demand for TST's on-prem IT services.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights3 records

Customer concentration

• Xtwitter.com/tsttech
• Facebookfacebook.com/tstsupport
• LinkedInlinkedin.com/company/tst-support

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tst Support