Enreach for Service Providers

What Enreach for Service Providers does

Enreach for Service Providers is a white-label Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) platform business unit within the Enreach Group (Enreach Holding B.V., headquartered in Almere, Netherlands). The unit originates from Centile Telecom Applications, founded in France in 2001 and rebranded to Enreach in January 2021, with operational headquarters in Sophia Antipolis/Valbonne. It serves telecom operators, mobile virtual network operators (MVNOs), managed service providers (MSPs), system integrators, and resellers who resell communications services under their own brand — explicitly avoiding direct competition with these channel partners. Core technology consists of the proprietary Enreach UP platform, a mobile-first, multi-tenant UCaaS/CCaaS stack combining cloud PBX, Fixed-Mobile Convergence (FMC) over GSM/IMS/VoLTE, video collaboration, omnichannel contact centre, AI-powered contact capabilities (AIMI agent, Shomi assistant, AI Marketplace), and open APIs/webhooks/n8n/Make integrations. The platform integrates natively with Microsoft Teams via Operator Connect and connects to 200+ CRM systems.

The business operates a 100% indirect distribution model across 120+ service-provider partners (4,500+ at group level) in more than 27 European offices and 15+ countries, with a stated 99.999% SLA uptime, 2.5M+ platform users, and 10% organic growth. Revenue mechanics combine subscription-based UCaaS/CCaaS platform licensing (per-seat), managed PaaS (EUPCloud in France and UK), usage-based SIP trunk aggregation, and value-added services (call recording, CRM and Teams integration, AI features, mobile plans, broadband). Recent strategic moves include the Enreach UP 3.0 platform release in July 2026, AIMI AI assistant and CRM-cloud integration launches in January 2026, an APAC partnership with Cataleya announced in December 2025, and a strategic transaction with Telavox to deepen Contact Centre and geographic focus. Recognitions include the Frost Radar (2022), Best UCaaS Provider EMEA (UC Awards 2024), Frost AI Award (2025), and an IDC Market Note on Smart Contact (2025).

Name

Enreach for Service Providers

Legal name

Enreach Holding B.V.

Website

https://enreach.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS) Platform

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Data/Apps Connectivity & Adapters (Connectors, Drivers, SDKs) (HDAEAIAK), Cloud Connectivity Brokerage, Aggregation & Managed Interconnect (HDABALAJ), Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG)

Keywords

• White-label UCaaS platform
• Cloud PBX solutions
• Contact center software
• Fixed mobile convergence
• Unified communications services

Headquarters

HQ city

Valbonne

HQ country

France

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. UCaaS Platform Licensing: Subscription-based UCaaS and CCaaS platform fees charged to service providers, MSPs, integrators and resellers for white-label access to Enreach UP platform. Revenue generated through monthly/annual licensing fees based on user seats or usage tiers.
2. PaaS (EUPCloud): Platform as a Service model where Enreach hosts and manages the solution for service providers in France and UK, charging for infrastructure management and platform access.
3. SIP Trunking Services: SIP trunk aggregation services for service providers to aggregate their SIP trunks.
4. 增值服务 (Value-added Services): Additional revenue from call centre functionality, call recording, CRM integration, Teams integration, mobile services, and AI-enhanced features.

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Enreach for Service Providers sells a white-label, mobile-first cloud communications platform (Enreach UP) that bundles UCaaS, CCaaS, fixed-mobile convergence, video collaboration, AI-powered contact tools, and SIP trunking for telecom operators, MSPs, integrators and resellers. The offering is delivered exclusively through a 100% indirect distribution model in which partners retain full ownership of customer relationships and branding, with EUPCloud providing a fully managed PaaS deployment option.

Product overview

Enreach for Service Providers offers a comprehensive Smart Contact platform architecture consisting of multiple integrated products. The core platform is Enreach UP, a whitelabel, mobile-first UC solution that brings together UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) for service providers. EUPCloud provides a managed PaaS option for partners who don't want to maintain the platform. The product portfolio spans Business Communications (Enreach Contact, Enreach Swyx), Customer Engagement (Enreach Omnichannel, Enreach Outbound), AI capabilities (Shomi, AI Marketplace with AIMI assistant), Productivity integrations (Microsoft Teams Calling, Microsoft 365), and Connectivity services (Fixed Mobile Convergence, Operator Connect, SIP Trunks, Broadband, Mobile Plans). All solutions are designed for 100% indirect distribution through service provider and integrator partners with white-label capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Enreach Contact: Game-changing cloud telephony for business.
• Enreach Swyx
• Enreach UP
• Enreach Omnichannel
• Enreach Outbound
• Shomi
• AI Marketplace
• EUPCloud
• Enreach Meetings
• AIMI

Products and services

• Enreach UP
• EUPCloud
• Enreach Contact
• Enreach Swyx
• Enreach Omnichannel
• Enreach Outbound
• Shomi
• AI Marketplace
• Microsoft Teams Calling
• Fixed Mobile Convergence
• Operator Connect
• SIP Trunks
• Enreach Meetings
• Call Centre
• CRM Integration
• Mobile Plans
• Broadband
• Desktop Services
• AIMI AI Assistant

Quantifiable outcome

• Successfully migrated 7,000 critical analog telephone lines at Paris airports (CDG and Orly) to IP architecture in just 2 weeks with zero service interruption
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature12 records

Partnerships

Nine partnerships are on record, tiered core and strategic.

• CataleyacoreTechnology or Integration · 11 December 2025Strategic partnership for Asia-Pacific UCaaS expansion. Cataleya provides SBC (Session Border Controller) technology and local presence across APAC (Singapore, India, Malaysia, Philippines, Thailand, UK, USA). Enreach UP integrated with Cataleya's SBC for multi-tenant, multi-tier, white-label UCaaS deployment. Collaboration builds on successful projects in Germany and UK since 2018.
• Hub One (ADP Subsidiary)coreOEM/ Whitelabel/ Licensing Partner · 25 June 2025Hub One operates its UC Smart Call offering built on Enreach UP platform. Migrated 7,000 critical analog telephone lines at Paris Charles de Gaulle and Paris Orly airports to next-generation IP architecture. Project completed in 2 weeks with zero service interruption across two high-availability data centers.
• Channel UCcoreChannel Partner/ Reseller/ DistributorSydney-based cloud communications enabler providing hosted telephony, Teams and Operator Connect for resellers, telco carriers and MSPs across Australia. Partnership since 2018. Enreach platform provides core telephony functionality with multi-branding and multi-tenancy options.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration partnership enabling Enreach to provide telephony elements for Teams while Microsoft drives chat and video. Also Operator Connect certification for direct routing into Teams.
• ServinformstrategicStrategic or Co-development PartnerWon Platinum Award for AI-powered citizen service project. Collaboration on AI-powered citizen service solutions.
• BCXstrategicChannel Partner/ Reseller/ DistributorSouth African digital transformation enabler using Enreach UP to support customers' digital transformations. Partnership to fuel digital transformation of South African businesses.
• VoiceworksstrategicChannel Partner/ Reseller/ DistributorUK-based Voiceworks operates as part of Enreach Group, led by CEO Claire Smith. Voiceworks provides business communications services in the UK market.
• HaptapstrategicStrategic or Co-development PartnerStrategic partnership announced to accelerate Microsoft Teams Phone growth through combined solution offerings.
• TelavoxstrategicStrategic or Co-development PartnerStrategic transaction to increase geographic focus and strengthen Contact Centre capabilities through collaboration with Telavox.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Broad incumbents

• Mavenir: Mavenir offers virtualised, cloud-native communications and networking platforms for mobile operators, including UC, messaging and IMS. Overlaps with Enreach's mobile-first cloud PBX and FMC offerings for service providers.
• Cisco BroadWorks: Cisco BroadWorks is the long-established wholesale UCaaS platform powering many operator-hosted business communications services worldwide. Direct competitor in the white-label/operator space with much broader scale and resources.
• Vonage (Ericsson): Vonage, now part of Ericsson, delivers UCaaS, CPaaS and APIs for service providers and enterprises. Comparable API/communications platform offering, with much larger corporate parent backing.
• Sangoma Technologies: Sangoma provides UCaaS, CCaaS, SIP trunking and IP PBX solutions sold through service providers and resellers. Comparable product breadth (Switchvox, Star2Star, Sangoma Cloud) and partner-led model.
• RingCentral: RingCentral is a leading UCaaS/CCaaS provider offering partner and white-label programmes. Competes with Enreach for enterprise and SMB communications deals, with much larger scale and brand.

Direct peers

• AudioCodes: AudioCodes provides UCaaS infrastructure, SIP trunking, and Microsoft Teams Operator Connect enablement for service providers. Comparable SIP/Teams-direct-routing stack adjacent to Enreach's SIP Trunk and Teams products.
• NetSapiens: NetSapiens offers a multi-tenant, white-label UCaaS/CCaaS platform purpose-built for service providers, with deep OSS/BSS integration. Comparable in channel motion, multi-tenancy, and operator customer base to Enreach UP.
• Alianza: Alianza provides a white-label cloud communications platform built specifically for service providers, broadband operators and MSPs. Closest direct competitor to Enreach for Service Providers' white-label UCaaS/CCaaS go-to-market.
• PortaOne: PortaOne delivers white-label VoIP/UCaaS and billing platforms for telcos, MVNO/OTT operators and ITSPs. Same white-label, operator-focused positioning as Enreach for Service Providers.
• Wildix: Wildix offers a channel-only UCaaS/CCaaS platform sold exclusively through partners, including MSPs and telcos. Similar 100% indirect distribution model and SMB/mid-market focus to Enreach for Service Providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/enreach_group
• YouTubeyoutube.com/channel/UCMxfdFXXedBJeYt11CNCdAA
• LinkedInlinkedin.com/company/enreachgroup

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enreach for Service Providers