yapi
- Company typePrivate
- Founded-
- HeadquartersBurbank, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
yapi firmographics
Firmographics- Name
- yapi
- Legal name
- YAPI
- Website
- https://yapi.io
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
yapi industry classification
Industry- Product category
- Field Service Communication Software
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Team Messaging & Chat (BPAMAMAA)
- akta.pro secondary industries
- Business Messaging & Team Collaboration (HDAIAHAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
Keywords
Where yapi is headquartered
LocationHeadquarters
- HQ city
- Burbank
- HQ country
- United States
- HQ region
- North America
Markets served
yapi business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Marketing or Sales, Personnel, Operations
Revenue model
- SaaS Subscription: Yapi operates as a SaaS platform offering subscription-based access to its communication and CRM integration services. The 'Start free trial' and 'Get a demo' CTAs indicate a freemium or trial-led conversion model with recurring subscription revenue.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
yapi product offering
Product offeringCore offering
Yapi is a unified communication platform for home service contractors that consolidates customer chats, internal team messages, CRM notes, and call handling into job-organized channels. The platform automatically creates channels per job, routes calls to relevant workstations, transcribes call audio, and synchronizes conversations bidirectionally with home service CRMs such as Salesforce, Improveit 360, and ServiceTitan.
Product overview
Yapi is a single, unified communication platform designed for contractors and home service trades. The core product brings together customer chats, internal team messages, and CRM integration into one cohesive system with automatic channel creation, call routing, audio-to-transcript conversion, and bidirectional chat-CRM synchronization.
Differentiator
Problem solved
Functional benefit
Products and services
- Yapi A unified communication platform that connects customer chats, internal team messages, and CRM notes to related jobs for home service contractors. It includes automatic channel creation by job, audio-to-transcript conversion, bidirectional CRM and chat synchronization, automatic team assignment, and seamless call routing. It is sold to small and mid-sized contracting businesses (HVAC, plumbing, electrical, and other field service trades) on a subscription basis, with integrations to Salesforce, Improveit 360, and ServiceTitan.
Quantifiable outcome
- High conversion rates through improved call management and reduced missed opportunities
Companies that use yapi
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
yapi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature5 records
yapi partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- SalesforcecoreSalesforce integration allows Yapi users to continue using their existing CRM while benefiting from Yapi's communication management capabilities. The integration enables bidirectional data flow between Yapi and Salesforce records.
- Improveit 360coreImproveit 360 integration enables home service businesses already using this CRM to seamlessly adopt Yapi for unified communication management without replacing their existing systems.
- ServiceTitancoreServiceTitan integration supports field service businesses using ServiceTitan's platform to leverage Yapi's communication and channel management features alongside their existing operations software.
Scale indicators1 record
Recent moves5 records
Expansion highlights3 records
yapi competitors and assessment
Company assessmentDirect peers
- Podium: Customer communication and messaging platform purpose-built for local businesses, especially home service contractors. Highly comparable to Yapi in vertical, target customer, and use-case (reviews, messaging, CRM integration), making it the closest direct competitor.
- Aircall: Cloud-based phone system and call center software for SMBs with deep integration into CRMs and helpdesk tools. Comparable to Yapi in serving SMB communication workflows and shared CRM integrations, though broader in vertical scope.
- Front: Shared inbox and team collaboration platform that consolidates email, SMS, chat, and CRM context into one hub for SMB and mid-market teams. Mirrors Yapi's 'one roof' positioning and channel-based team workflow.
Emerging players
- ServiceTitan: Leading all-in-one software platform for home service contractors with embedded communication and customer engagement features. Comparable as both a partner and a potential competitor that could expand native comms capabilities against Yapi.
- Housecall Pro: Field service management software for home service businesses offering scheduling, dispatch, and customer communication. Overlaps with Yapi in home-service customer base and workflow, with communication as a feature rather than the primary product.
- Jobber: Field service management software for small home service businesses with CRM, scheduling, and customer communication features. Comparable target customer and vertical to Yapi, with overlapping communication-management use cases.
- Respond.io: Customer conversation platform that unifies messaging channels (SMS, WhatsApp, chat) with CRM and team collaboration. Comparable to Yapi's omnichannel communication hub concept for SMB use cases, though more horizontally positioned.
Broad incumbents
- Dialpad: AI-powered UCaaS platform serving SMB and mid-market with voice, messaging, and AI transcription. Comparable communication and AI-transcription capabilities to Yapi, but horizontally positioned across all verticals.
- Nextiva: Unified communications platform for SMBs with voice, chat, and CRM integrations. Comparable in SMB UC&C positioning and channel-based collaboration, but broader and more established than Yapi.
- RingCentral: Enterprise and SMB UCaaS leader with messaging, video, and contact center offerings. Comparable in core UC&C functionality to Yapi, but at significantly larger scale and without vertical specialization in home services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
yapi social profiles
Digital presenceyapi financial estimates
Financial estimateRevenue estimate
Valuation estimate
yapi leadership team
Management profileNumber of profiles
yapi funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
yapi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about yapi
What does yapi do?
Yapi is a unified communication platform for home service contractors that consolidates customer chats, internal team messages, CRM notes, and call handling into job-organized channels. The platform automatically creates channels per job, routes calls to relevant workstations, transcribes call audio, and synchronizes conversations bidirectionally with home service CRMs such as Salesforce, Improveit 360, and ServiceTitan.
Is yapi a public or private company?
yapi is a private company. It is classified as unknown and is currently operating.
When was yapi founded?
yapi was founded in -1. It employs 51 to 100 people.
Where is yapi based?
yapi is headquartered in Burbank, United States, in the North America region.
How does yapi make money?
One revenue line is on record: saaS Subscription.
Who are yapi's main competitors?
Direct peers on record are Podium, Aircall and Front. Emerging players are ServiceTitan, Housecall Pro, Jobber and Respond.io. Broad incumbents are Dialpad, Nextiva and RingCentral.
Does yapi have an API?
No public API is recorded for yapi.
What industry is yapi in?
yapi's product category is Field Service Communication Software. Its primary akta.pro industry code is BPAMAMAA, Team Messaging & Chat, with a secondary code of HDAIAHAE, Business Messaging & Team Collaboration. Its NAICS code is 541513 and its SIC code is 7370.