copier resource
Automated Business Solutions (ABSNE) is a Southern New England managed services provider founded in 1992, selling, leasing, and servicing copiers, printers, and office technology while delivering managed print, managed IT, cybersecurity, VOIP, and document management services to over 4,000 SMB and mid-market clients across Rhode Island, Massachusetts, and Connecticut.
- Company typePrivate
- Founded1992
- HeadquartersWarwick, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What copier resource does
Automated Business Solutions (ABSNE) is a privately held office technology and managed services provider headquartered in Warwick, Rhode Island, founded in 1992 by Alan Albergaria and Robert Maceroni. The company sells, leases, and services commercial copiers, multifunction printers, production print equipment, and related office automation hardware from manufacturers including Canon, Sharp, Kyocera, HP, Lexmark, KIP, and Formax, while increasingly bundling these with recurring managed services such as Managed Print Services, Managed IT, Cybersecurity (network monitoring, endpoint protection, firewall management via WatchGuard and Barracuda), VOIP phone systems, Document Management (Laserfiche), Scanning and Shredding, and Mailing Solutions including pressure sealers. ABSNE operates six offices across Southern New England (Rhode Island, Massachusetts, and Connecticut), employs more than 60 people including 17 professionally trained technicians, and serves over 4,000 clients spanning healthcare, legal, education, manufacturing, government, financial services, and nonprofit verticals, with some clients operating fleets exceeding 1,000 devices.
The company's go-to-market relies on direct enterprise field sales with a consultative approach including site assessments and customized technology roadmaps, supplemented by manufacturer channel partnerships and authorized dealer relationships. Revenue is generated through a hybrid model combining one-time hardware sales, recurring equipment leasing, multi-year managed service contracts (managed print, managed IT, VOIP, cybersecurity), and professional services for installation, training, and support. Pricing is quote-based and not publicly disclosed, with multi-year contract billing cadences typical. The company has expanded through selective acquisitions, notably DataNet in May 2017 to strengthen IT services capabilities and Office Equipment Center for copier market consolidation, while pursuing product line extensions including Toshiba Thermal Label Printers and Formax Pressure Sealers launched in 2026.
ABSNE holds Sharp Platinum-Level Service Provider status and maintains core technology partnerships with Microsoft, Dell, Lenovo, WatchGuard, Laserfiche, and Barracuda, which it integrates into its managed IT and cybersecurity offerings. The business is founder-led, with no disclosed external private equity or venture capital backing, and has achieved a stable regional market position over more than three decades of operation. Recent leadership additions including the promotion of Jennifer Thomson to VP of Sales and Marketing in 2024 indicate continued organizational scaling within the Southern New England footprint.
copier resource firmographics
Firmographics- Name
- copier resource
- Legal name
- Automated Business Solutions
- Website
- https://copierresource.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Short description
- Automated Business Solutions (ABSNE) is a Southern New England managed services provider founded in 1992, selling, leasing, and servicing copiers, printers, and office technology while delivering managed print, managed IT, cybersecurity, VOIP, and document management services to over 4,000 SMB and mid-market clients across Rhode Island, Massachusetts, and Connecticut.
- Ownership category
- akta.pro rank
copier resource industry classification
Industry- Product category
- Office Equipment & Managed Services
- NAICS
- Office Equipment Merchant Wholesalers (42342), Office Machinery and Equipment Rental and Leasing (532420), Commercial Printing (except Screen and Books) (323111)
- SIC
- Wholesale-Professional & Commercial Equipment & Supplies (5040), Printing Trades Machinery & Equipment (3555), Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)
- akta.pro secondary industries
- Printing & Copy Services Retail (CRALABAD), Production & High-Volume Printing Systems (HDACAEAJ)
Keywords
Where copier resource is headquartered
LocationHeadquarters
- HQ city
- Warwick
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
copier resource business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Copier and Printer Sales: Sale of office equipment including copiers, multifunction devices, commercial printers, and production print equipment from Canon, Sharp, Kyocera, HP, Lexmark, KIP, and Formax brands
- Equipment Leasing: Flexible leasing programs for copiers and printers allowing businesses to access technology without large upfront investment with predictable monthly payments
- Managed Print Services: Ongoing managed print services including monitoring, maintenance, supplies, and fleet optimization
- Managed IT Services: Proactive IT monitoring, network management, cybersecurity support, helpdesk services, and data backup solutions
- VOIP Phone Systems: Business VOIP systems and cloud-based communication platforms for enhanced collaboration and call management
- Professional Services: Installation, training, technical support, equipment moves, and ongoing service support
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Multi-year contract | Customized solutions based on business requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
copier resource product offering
Product offeringCore offering
Automated Business Solutions (ABSNE) sells, leases, and services business copiers, multifunction printers, and production print equipment from brands including Canon, Sharp, Kyocera, HP, Lexmark, KIP, and Formax. The company delivers managed print services, managed IT, cybersecurity, VOIP phone systems, document management, scanning and shredding, mailing solutions, and complementary products such as Toshiba thermal label printers and Sharp dvLED displays across Rhode Island, Massachusetts, and Connecticut.
Product overview
Automated Business Solutions (ABS) operates as a regional managed service provider and office technology company offering a comprehensive portfolio of office equipment and IT services across Southern New England. The core offering combines copier and printer sales and leasing (Canon, Sharp, Kyocera, Lexmark, HP, KIP, Formax brands) with managed services including Managed Print Services, Managed IT Services, and Cybersecurity. Supporting services include Document Management, Scanning & Shredding, Production Print, Mailing Solutions (including Formax pressure sealers), and VOIP phone systems. The company also offers specialized products including Toshiba thermal label printers and Sharp dvLED displays. Services span six locations in Rhode Island, Massachusetts, and Connecticut, serving diverse industries including healthcare, legal, education, manufacturing, government, and finance.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Copiers and Multifunction Printers (MFP) Commercial copiers and multifunction devices combining printing, copying, scanning, and faxing capabilities for office environments, available from Canon, Sharp, Kyocera, Lexmark, HP, KIP, and Formax brands for Southern New England businesses.
- Commercial Printer and Copier Leasing Flexible leasing programs for business printers, copiers, and commercial printing equipment that allow Southern New England businesses to access equipment without large upfront investment while maintaining predictable monthly expenses.
- Managed Print Services Comprehensive print management including technical support, fleet optimization, supply management, and maintenance agreements designed to streamline printing workflows and reduce total cost of ownership for business customers.
- Managed IT Services Proactive IT consulting, network management, cybersecurity protection, cloud solutions, data backup, and helpdesk support for business technology infrastructure, expanded through the May 2017 acquisition of DataNet.
- Cybersecurity Services Managed cybersecurity solutions including network security monitoring, endpoint protection, email security, phishing protection, firewall management, data backup, disaster recovery planning, and security awareness training for business customers.
- Voice over IP (VOIP) Cloud-based business phone systems and VOIP solutions enhancing call management, mobility, and collaboration for in-office and remote teams across Southern New England.
- Document Management Document digitization, storage, and management solutions enabling searchable archives, version control, and workflow automation for office document handling, integrated with Microsoft 365, Google Drive, Dropbox, and SharePoint.
- Scanning and Shredding Services Document scanning services converting paper records to digital format, and secure shredding services for proper disposal of confidential documents and hard drives for business customers.
- Production Print High-volume commercial printing solutions including Canon imagePRESS, varioPRINT QUARTZ, and V Series production equipment for demanding print environments such as legal, publishing, and corporate marketing teams.
- Mailing Solutions Postage and mailing equipment including Formax pressure sealers for automated document folding and sealing, supporting high-volume mailing operations with payroll, billing, and compliance mailings.
- IT Help Desk Support (Tech911) Responsive technical support including computer troubleshooting, email support, login/access issue resolution, printer connectivity, network troubleshooting, software support, new employee setup, and remote or on-site assistance.
- Toshiba Thermal Label Printers Industrial thermal printing solutions for logistics, manufacturing, healthcare, and food distribution, including direct thermal and thermal transfer printing technology for shipping labels, barcodes, and inventory tracking.
- Sharp dvLED Displays Direct view LED displays for business signage and video walls, suitable for corporate communications, school scoreboards, and event displays such as the Sharp dvLED scoreboard implementation for Aliquippa School District.
- Fleet Optimization Consulting Print fleet assessment and optimization services to right-size device count, improve placement, reduce costs, and enhance workflow efficiency across organization-wide printer and copier deployments.
- Office Products General office supplies and accessories complementary to main office equipment offerings for business customers across Southern New England.
Quantifiable outcome
- Client satisfaction and retention with over 4,000 active clients served
- +1 more outcomes
Companies that use copier resource
Customer profileNamed customers4 records
Segments7 records
Ideal customer profiles7 records
copier resource technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
copier resource partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and supporting.
- DataNetcoreAcquired in May 2017, DataNet was a full-service computer consulting company specializing in business technology solutions for small to mid-sized businesses, providing network planning, server management, desktop support, and programming services. Founded in 1998, the acquisition expanded ABSNE's IT capabilities and client base.
- MicrosoftcoreMicrosoft Partner Network member providing Microsoft 365 support, email solutions, and Microsoft server technology as part of comprehensive IT services for New England businesses
- CanoncoreAuthorized Canon dealer providing copiers, commercial printers, scanners, and fax machines including imagePRESS and varioPRINT series for businesses across MA, RI, and CT
- SharpcorePlatinum-level Sharp dealer offering Sharp copiers, multifunction devices, and dvLED display solutions for business signage and video walls
- KyoceracoreAuthorized Kyocera dealer providing copiers and commercial printers known for durability, ceramic drum technology, and low total cost of ownership
- HPcoreHP dealer offering LaserJet printers, business printers, and office equipment designed for modern digital workflows
- LexmarkcoreAuthorized Lexmark dealer providing compact and efficient copiers and printers for businesses seeking performance and value
- WatchGuardsupportingWatchGuard security solutions provider for network security, firewall management, and cybersecurity protection services
- LaserfichesupportingLaserfiche document management solutions partner providing enterprise content management and business process automation
- BarracudasupportingBarracuda email security and backup solutions integrated into managed IT and cybersecurity service offerings
- FormaxsupportingFormax dealer offering pressure sealers, folding machines, and shredding equipment for high-volume document handling and secure mailing
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
copier resource competitors and assessment
Company assessmentDirect peers
- Marco Technologies: Regional office technology and managed services provider offering copiers, managed print, managed IT, and cloud services. Direct competitor in the same business model — bundled office tech + IT services — though operating across the Midwest and Upper Midwest rather than New England.
- Konica Minolta Business Solutions: Manufacturer and direct seller of copiers, MFPs, and managed print services. Competes with ABS for the same mid-market and enterprise print deals, including in New England, with similar bundled MPS offerings.
- Xerox Business Solutions: Major OEM and managed print/document services provider competing directly for ABS's office print and MPS customers across enterprise and mid-market segments in the Northeast.
- Ricoh USA: Manufacturer and direct seller of copiers, production printers, and managed document services. Competes with ABS for the same office equipment, MPS, and document management deals across the Northeast.
- Canon Solutions America: Canon enterprise arm selling production and office print equipment, MPS, and document solutions. Direct competitor to ABS in production print and large-account sales, including as both a vendor partner and a competing dealer channel.
- Toshiba Business Solutions: Manufacturer and channel seller of copiers, MFPs, and managed print services. Now competing with ABS in office equipment and MPS — and Toshiba thermal label printers are a recent addition to ABS's own portfolio.
- RJ Young: Regional office technology and managed services company offering copiers, MPS, managed IT, and document solutions across the Southeast US. Closely comparable bundled business model, though regionally non-overlapping with ABS.
- Novatech: Office technology and managed services provider offering printers/MFPs, managed print, managed IT, and document management. Closely comparable in bundled offering and mid-market customer focus.
Broad incumbents
- Sharp Electronics Corporation: OEM of ABS's copier and dvLED product lines. As a manufacturer with direct enterprise sales capabilities, Sharp competes with ABS for end-customer relationships even as it remains a core equipment partner.
Others
- Laserfiche: Enterprise content management and document management software vendor. Partner of ABS for document management deployments and adjacent in the document workflow stack, but not a direct competitor — rather a technology supplier.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
copier resource social profiles
Digital presencecopier resource financial estimates
Financial estimateRevenue estimate
Valuation estimate
copier resource leadership team
Management profileNumber of profiles
Profiles9 records
copier resource subsidiaries and ownership
Company hierarchySubsidiaries1 record
copier resource funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
copier resource M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about copier resource
What does copier resource do?
Automated Business Solutions (ABSNE) sells, leases, and services business copiers, multifunction printers, and production print equipment from brands including Canon, Sharp, Kyocera, HP, Lexmark, KIP, and Formax. The company delivers managed print services, managed IT, cybersecurity, VOIP phone systems, document management, scanning and shredding, mailing solutions, and complementary products such as Toshiba thermal label printers and Sharp dvLED displays across Rhode Island, Massachusetts, and Connecticut.
Is copier resource a public or private company?
copier resource is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was copier resource founded?
copier resource was founded in 1992.
Where is copier resource based?
copier resource is headquartered in Warwick, United States, in the North America region.
How does copier resource make money?
Six revenue lines are on record. Copier and Printer Sales are the primary driver. The others are equipment Leasing, managed Print Services, managed IT Services, VOIP Phone Systems and professional Services.
Who are copier resource's main competitors?
Direct peers on record are Marco Technologies, Konica Minolta Business Solutions, Xerox Business Solutions, Ricoh USA, Canon Solutions America, Toshiba Business Solutions, RJ Young and Novatech. Sharp Electronics Corporation is listed as a broad incumbent. Laserfiche is listed as an others.
Does copier resource have an API?
No public API is recorded for copier resource.
What industry is copier resource in?
copier resource's product category is Office Equipment & Managed Services. Its primary akta.pro industry code is CRAOALAG, Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper), with a secondary code of CRALABAD, Printing & Copy Services Retail. Its NAICS code is 42342 and its SIC code is 5040.