What smarttalks.ai does

SmartTalks.ai (legal entity SmartTalks.ai CONVERSAS INTELIGENTES LTDA., CNPJ 25.291.839/0001-57) is a Brazilian SaaS company founded in 2016 and headquartered in Santana de Parnaíba, São Paulo. It provides an AI agent platform for sales, CRM-integrated customer experience and messaging automation, positioning itself against traditional chatbots by offering autonomous agents that make real-time decisions rather than follow scripted flows.

The platform is built on a RAG-based semantic search architecture that ingests multi-format knowledge (PDF, CSV, JPG, websites) and exposes it through AI agents that read and act on HubSpot and Salesforce data via bidirectional integration. It supports multichannel deployment across WhatsApp Business (via an official Meta Tech Partner and 360dialog BSP relationship), Instagram, Facebook Messenger, Email and website widget, with an audio-aware human agent center, emotion analysis dashboards and integrated NPS. Adjacent modules include Smart Data Management, Campaigns with dynamic filters, and customizable Funnels/Pipelines; the proprietary IZI virtual assistant brand is licensed to clients for standardized deployments.

The company monetizes through a hybrid, quote-based model combining a one-time implementation/setup fee, a monthly subscription tied to features and conversation volume, and variable usage costs for WhatsApp API dispatches and add-ons. Go-to-market is sales-led with a 'Schedule a Demo' motion targeting mid-to-large enterprises across eight verticals (Hospitality, Entertainment, Franchises, Education, Tourism, Healthcare, Services, Wineries). Infrastructure runs on AWS (S3/SQS), DigitalOcean, MongoDB Atlas and Cloudflare, with documented LGPD and GDPR compliance. Public customer logos include Urbia Cataratas, Cana Brava, Grupo Ferrasa and BeFly.

Name

smarttalks.ai

Legal name

SmartTalks.ai CONVERSAS INTELIGENTES LTDA.

Website

https://smarttalks.ai

Company type

Private

Founded year

2016

Operating status

Operating

Short description

SmartTalks.ai is a Brazilian SaaS company that sells AI agent software for sales and customer experience, integrating bidirectionally with HubSpot and Salesforce and deploying across WhatsApp, Instagram, Messenger, email and web for mid-to-large enterprises in eight verticals.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Conversational AI platform
• AI customer service
• WhatsApp business automation
• CRM integrated chatbots
• Sales automation software

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Monthly subscription fees for platform access with bundled features and functionality tiers. Pricing varies based on business needs and conversation volume.
2. Setup/Implementation Services: One-time implementation fees covering platform deployment by specialist team, configuration, and integration setup.
3. Variable Volume Costs: Variable costs based on conversation volume, WhatsApp API message dispatches, and additional services. Volume monitored via daily dashboards.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

SmartTalks.ai provides a unified, AI-powered autonomous-agent platform for sales and customer experience (CX) that bidirectionally integrates with HubSpot and Salesforce CRMs. It automates the entire customer journey (lead qualification, nurturing, sale, and post-sale) through autonomous decision-making AI agents rather than rule-based chatbots, across WhatsApp, Instagram, Messenger, Email and web widget channels. Implementation services and the proprietary IZI virtual assistant are bundled or licensed as part of the deployment.

Product overview

SmartTalks.ai is a unified AI-powered autonomous agent platform for sales and customer experience (CX), consisting of a core platform with integrated modules including the IZI Virtual Assistant (a branded digital assistant), Smart Data Management (data/content management), Campaign Module (marketing automation with dynamic filters), and customizable Funnels/Pipelines. The platform integrates deeply with HubSpot and Salesforce CRMs and supports multichannel communication (WhatsApp, Instagram, Messenger, E-mail, Widget), enabling complete customer lifecycle management from qualification through post-sale support through autonomous decision-making AI agents.

Differentiator

Problem solved

Functional benefit

Brands

• IZI: Virtual assistant developed and owned exclusively by SmartTalks.ai, provided as a courtesy to clients to facilitate the implementation of digital assistants with their customers.

Products and services

• SmartTalks.ai Platform Unified AI-powered autonomous-agent platform for sales and customer experience that integrates bidirectionally with HubSpot and Salesforce CRMs to automate the complete customer journey (lead qualification, nurturing, sale, post-sale) through decision-making AI agents. Multichannel delivery via WhatsApp, Instagram, Messenger, Email and web widget. Targets mid-market and enterprise customers.
• IZI Virtual Assistant Proprietary, branded virtual assistant developed and exclusively owned by SmartTalks.ai, licensed to clients under the main service contract to expedite deployment of digital assistants; clients may substitute their own images or characters.

Quantifiable outcome

• Over 100% increase in sales on digital channels
• +2 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and infrastructure.

• 360dialog GmbHcoreTechnology or IntegrationOfficial BSP (Business Service Provider) partner and Meta-authorized integrator for WhatsApp Business access. 360dialog is the official BSP partner of SmartTalks.ai, managing official and certified access to the WhatsApp Business channel, recognized and authorized by Meta.
• Meta (Facebook, Instagram, WhatsApp)coreTechnology or IntegrationMeta is the owner of WhatsApp Business Solution. SmartTalks.ai operates as a Meta Tech Partner with paid traffic automatically integrated, providing greater data volume and traceability. Solution recognized by Meta for WhatsApp Business API deployment.
• HubSpotcoreTechnology or IntegrationCRM integration partner with bidirectional data connection. SmartTalks.ai agents read, interpret and act on HubSpot data including contacts, deals and tickets to understand customer context and execute actions.
• SalesforcecoreTechnology or IntegrationCRM integration partner with bidirectional data connection. Deep integration allows agents to read and interpret Salesforce information for complete customer context and complex action execution.
• CloudflareinfrastructureTechnology or IntegrationInfrastructure security partner providing VPN and threat mitigation. All APIs pass through Cloudflare for threat mitigation and secure connections.
• DigitalOceaninfrastructureTechnology or IntegrationCloud infrastructure provider for production environment including 12 APIs and internal secure HTTPS communication.
• AWS (Amazon Web Services)infrastructureTechnology or IntegrationAWS infrastructure partner with two segmented accounts for S3 Storage and SQS for asynchronous processing. AWS follows ISO and SOC 2 security standards.
• MongoDB AtlasinfrastructureTechnology or IntegrationDatabase infrastructure provider with encrypted database services for secure data storage.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Take Blip: Brazil-based conversational AI platform focused on WhatsApp Business and customer service automation, with strong CRM and enterprise integrations. Highly comparable in geography, target customer (LATAM enterprises), and WhatsApp-led go-to-market.
• Zenvia: Brazilian public-listed (NASDAQ: ZENV) conversational platform offering WhatsApp Business, voice, and AI-driven customer experience solutions for enterprises in Brazil and LATAM. Closest publicly traded comparable given overlap in vertical, WhatsApp focus, and enterprise CX use cases.
• Octadesk: Brazilian customer service and helpdesk platform with integrated chatbot and WhatsApp Business automation, widely used by Brazilian enterprises. Directly comparable on sales-led LATAM motion and customer-service/CRM integration depth.
• InBot: Brazilian conversational AI and chatbot platform focused on WhatsApp, Messenger, and web channels for sales and support automation. Comparable as a domestic conversational AI peer serving Brazilian enterprises across similar verticals.
• Botmaker: Conversational AI platform with significant presence in Latin America (Argentina-origin), offering omnichannel bots for sales, support, and CRM integration. Comparable in WhatsApp/CRM focus, LATAM enterprise customer base, and agentic automation positioning.
• Intercom: Global AI-first customer service platform with Fin AI Agent, deep CRM integrations, and sales-led enterprise motion. Comparable as a higher-end competitor targeting the same agentic-CX category, though broader in geography and larger in scale.
• Drift (Salesloft): Conversational AI platform for B2B sales and marketing, recently merged into Salesloft, focused on lead qualification and CRM-connected chat. Comparable on sales-led GTM, autonomous-conversation positioning, and CRM-native data flow.
• ManyChat: Leading chatbot platform for WhatsApp, Instagram, and Messenger marketing automation with strong SMB and mid-market traction. Overlaps in channel mix (WhatsApp/Instagram/Messenger) and conversational commerce, though less enterprise and less agentic than SmartTalks.ai.

Broad incumbents

• HubSpot Service Hub: HubSpot's customer service suite, including AI-powered chatbots and ticketing, embedded inside the broader HubSpot CRM platform. Comparable as a partner and a competitive threat: customers already paying for HubSpot may adopt native tools over a third-party agent layer.
• Salesforce Einstein Bots: Native conversational AI inside Salesforce Service Cloud, tightly integrated with CRM data and increasingly agentic. Comparable as a Salesforce partner and competitor: enterprise Salesforce customers may prefer bundled Einstein Bots over a third-party autonomous agent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smarttalks-ai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about smarttalks.ai