Helport

Name

Helport

Legal name

Helport AI Limited

Website

https://helport.ai

Company type

Public

Founded year

2020

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• AI customer service
• Digital twin platform
• AI contact center
• Generative AI solutions
• AI labor platform

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription-based Software: Subscription-based pricing scaled by number of digital twins, interaction volume, and customization level for HyprX and other software platforms.
2. Outcome-based/Performance Pricing: Outcome-based business model where pricing is tied to demonstrable business results rather than traditional seat licenses. HyprX for Hardware offers outcome-based pricing at no upfront cost for select customers.
3. AI Labor Services: AI-assisted agent services where billable agents are deployed for enterprise programs, supporting customer contact operations and collections.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels3 records

Core offering

Helport provides an "AI Labor System" - a software platform that creates digital twins of human professionals to perform expert-level customer interactions, sales, training, collections, and advisory services. The HyprX Expert Replication Engine transforms websites into interactive AI labor environments and is sold via subscription-based and outcome-based pricing to enterprises in financial services, e-commerce, insurance, and consumer electronics. Supporting products include AI Assist Co-Pilot for live agent assistance, KnowForge for enterprise knowledge aggregation, TwinX for autonomous call completion, HelpHub for AI-orchestrated outsourcing, and HyprX for Hardware for QR-code-based device service touchpoints.

Product overview

Helport AI operates as an AI Labor System provider offering a unified platform-plus-modules architecture centered on the HyprX Expert Replication Engine. The core product portfolio includes AI Assist (Co-Pilot) for real-time call guidance, HelpHub as an AI-orchestrated outsourcing layer, HyprX as the flagship digital twin platform for creating AI expert employees, KnowForge as the enterprise knowledge brain, and TwinX for autonomous call completion. HyprX for Hardware extends the platform into IoT service touchpoints via QR codes. The company employs an outcome-based pricing model where customers pay based on demonstrable business results rather than traditional seat licenses.

Differentiator

Problem solved

Functional benefit

Brands

• HyprX: AI expert employees in text conversations and digital twin software platform that replicates human expertise for enterprise operations.
• AI Assist
• TwinX
• KnowForge
• HelpHub

Products and services

• HyprX Digital Twin Platform Digital twin software platform that replicates the expertise, communication style, and decision-making logic of human professionals, creating scalable AI expert employees for enterprise sales, corporate training, professional advisory services, and customer engagement. Available worldwide with subscription-based pricing.
• HyprX for Hardware QR-code-based AI agent solution that transforms shipped devices into direct-to-consumer service and engagement channels. Provides 24/7 multilingual support, AI-powered troubleshooting with photo recognition, and escalation to human agents, with AI ticket deflection rates of 65-80% for structured inquiries.
• AI Assist (Co-Pilot) Real-time AI prompts and guidance provided to human agents during active customer calls, enhancing customer interaction quality and agent performance through live speech and knowledge assistance.
• HelpHub AI-orchestrated outsourcing platform that manages and coordinates human and AI labor resources for customer service delivery across enterprise clients.
• KnowForge AI brain platform that aggregates and synthesizes enterprise knowledge bases to power AI expert employees with organizational data and expertise, enabling domain-specialized digital twins.
• TwinX AI twin technology that autonomously completes customer calls, handling the full interaction from start to finish without human intervention, with structured interaction data capture.
• HyprX Expert Replication Engine Core technology platform that transforms websites into intelligent, interactive AI labor environments, replicating subject matter experts into scalable AI agents capable of real-time customer interaction and business outcomes.

Quantifiable outcome

• AI Labor systems outperformed human teams by 60% in controlled deployments for loan conversion and debt collection
• +5 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature7 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Dreame TechnologyminorOthers · 26 June 2026Commercial agreement signed as part of Helport AI's positioning for accelerated enterprise adoption in fiscal year 2027.
• Hong Kong Start Nine TechnologyminorOthers · 26 June 2026Commercial agreement signed as part of Helport AI's positioning for accelerated enterprise adoption in fiscal year 2027.
• QuickCEPcoreStrategic or Co-development Partner · 9 April 2026Strategic partnership to jointly develop a 'One-Stop, Fully Managed AI Agent Solution' combining Helport's AI Labor System with QuickCEP's omni-channel AI customer service SaaS platform for global brands and e-commerce enterprises. Partnership projects revenue beginning in Q2 2026 and expects to onboard approximately 50 enterprise clients over the next six months.
• University of Massachusetts LowellminorOthers · 25 November 2025Partnership to conduct the 2025 AI Entrepreneurship Competition, providing students hands-on experience in developing enterprise AI solutions. Event involved technical training, project development, and final showcase. Helport AI contributed resources and participated in judging.
• AtomecoreStrategic or Co-development Partner · 1 May 2025Southeast Asian BNPL platform partnership. Since launching in May 2025, Helport AI onboarded 78 trained agents across eight program lines, with both teams achieving top regional performance in Atome's scorecards. Companies are exploring further program expansion to capitalize on growing BNPL adoption across Southeast Asia.

Scale indicators10 records

Recent moves7 records

Expansion highlights8 records

Direct peers

• Five9: Cloud contact center provider that has rapidly layered AI agents, copilots, and workflow automation into its platform. Directly comparable to Helport in serving enterprise customer-experience use cases with AI-augmented and AI-autonomous agent solutions.
• Cognigy: Enterprise conversational and agentic AI platform purpose-built for customer service automation. Closely comparable to Helport's AI Labor System, targeting enterprise contact-center automation with multi-language support and integration into existing CX stacks.
• Kore.ai: Enterprise AI agent platform providing virtual assistants, copilots, and process automation for customer service and contact-center use cases. Directly comparable to Helport in autonomous-agent architecture and enterprise GTM motion.

Broad incumbents

• NICE Ltd. Large incumbent in contact-center software and CX analytics with significant AI agent and real-time coaching capabilities. Comparable to Helport in offering AI assist and autonomous agent functionality, but as part of a much broader CX platform portfolio.
• Genesys: Major cloud CX and contact-center platform with AI-powered virtual agents, copilots, and orchestration. Overlaps with Helport's AI Labor System and HelpHub orchestration, serving similar large enterprise customers across multiple verticals.

Emerging players

• Yellow.ai: AI-first customer service automation platform with strong presence in Asia-Pacific. Comparable to Helport in serving multilingual enterprise contact-center workloads and the BNPL/consumer-finance vertical that anchors Helport's revenue.
• Cresta: Real-time AI copilot and autonomous agent platform for contact centers. Closely comparable to Helport's AI Assist Co-Pilot and TwinX products, focused on augmenting and automating human agent workflows in sales and support.
• SoundHound AI: Voice and conversational AI platform with growing customer-service and agent offerings. Comparable to Helport in voice-AI capabilities for contact-center automation, though broader in automotive and IoT use cases.
• Aisera: Enterprise AI agent platform delivering autonomous service, support, and sales agents. Directly comparable to Helport's AI Labor System in deploying AI agents for enterprise customer-facing workflows.
• ASAPP: AI-native platform providing generative AI agents and real-time agent assistance for enterprise customer service. Directly comparable to Helport across both the autonomous agent (TwinX) and co-pilot (AI Assist) product surfaces.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/HelportAI
• Facebookfacebook.com/HelportAI

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Helport