Dispatch

What Dispatch does

Dispatch Technologies, Inc. is a Boston-based, PE-backed software company founded in 2013 that operates a Service Orchestration Platform connecting large service brands, independent contractors, and end customers. Its core product suite — Enterprise Platform, Work, Experience, Engage, Communicate, Book, Recruit, Guide, and Dispatch Direct — centralizes recruiting, onboarding, intelligent matching, scheduling, field communication, customer notifications, and analytics across third-party service provider networks that large enterprises cannot directly manage. The platform handles more than 60,000 service jobs per day across a network of 40,000-plus vetted providers and is used in roughly one-third of US households, with enterprise customers including Johnson Controls, Trane, American Water, American Home Shield, HomeServe, Frontdoor, Carrier, Sub-Zero, Clayton, and Big Ass Fans.

Dispatch monetizes through three concurrent motions: enterprise SaaS subscriptions (quote-based per-seat or per-job pricing) sold by an enterprise field-sales team to large service brands; tiered self-serve subscriptions for independent service providers (Pro $115/mo, Plus $232/mo, Power $345/mo) acquired through product-led growth with a 7-day free trial; and Dispatch Direct, a zero-integration marketplace that gives mid-market brands on-demand access to the contractor network. The company also generates indirect monetization via enterprise software partnerships (Salesforce, Oracle Field Service Cloud, Microsoft Dynamics, HubSpot, QuickBooks, Zapier) and payment processing integrations (Stax, Clearent). Dispatch is privately held under Vista Equity Partners, completed a $12M Series A in 2017 (led by GrandBanks Capital with ServiceMaster as a strategic backer), acquired Youreka in 2022 alongside a growth raise, and in June 2026 transitioned leadership from Pat Burns to David Morland (previously CFO since 2016).

Name

Dispatch

Legal name

Dispatch Technologies, Inc.

Website

https://dispatch.me

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

Dispatch is a Boston-based, Vista Equity Partners–backed software company that provides a Service Orchestration Platform connecting large service brands with a network of 40,000+ independent contractors, enabling recruiting, intelligent matching, scheduling, field communication, and analytics for enterprises such as Johnson Controls, Trane, American Home Shield, and HomeServe.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Routing, Optimization & Dispatch Engines (BPAMANAI)

akta.pro secondary industries

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Field Service Dispatch & Remote Troubleshooting (BPAAACAG)

Keywords

• Field service management
• Service orchestration platform
• Contractor network management
• Field service software
• Workforce scheduling software

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Platform Subscriptions: SaaS platform subscription model for enterprise customers managing service provider networks. Pricing based on per-seat or per-job models. Enterprise brands pay for access to the full platform including recruiting, matching, scheduling, communication, and analytics tools.
2. Service Provider Subscriptions: Tiered subscription plans for service providers (SMBs): Pro ($115/mo), Plus ($232/mo), and Power ($345/mo). Includes job management, scheduling, invoicing, payments, and customer communication tools. Annual discounts available.
3. Dispatch Direct Access: Mid-market brands pay for access to 40,000+ vetted contractors through Dispatch Direct. Zero-integration deployment with pricing built for mid-market budgets. Flexible billing with pre-approved rates and automated invoice approvals.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Dispatch sells a Service Orchestration Platform as a SaaS solution that enables enterprises to recruit, onboard, match, schedule, communicate with, and analyze independent service provider networks in real time. The platform consists of a core Enterprise Platform augmented by modular products (Work, Experience, Engage, Communicate, Book, Recruit, Guide) and Dispatch Direct, which provides instant access to 40,000+ vetted contractors. Customers are large service brands (manufacturers, home warranty, insurance, franchise, retail, PropTech) and independent service providers who use tiered subscriptions.

Product overview

Dispatch is a Service Orchestration Platform delivered as a unified platform with modular components. The core Enterprise Platform provides the foundation for managing, scaling, and optimizing service provider networks, augmented by specialized modules including Work (field service tools), Experience (customer engagement), Engage (provider engagement), Communicate (omni-channel messaging), Book (branded scheduling), Recruit (contractor network building), and Guide (smart forms/guided workflows). Dispatch Direct provides immediate access to a 40,000+ contractor network without integration. The platform connects brands, contractors, and customers in one system, enabling real-time visibility from lead to lifetime customer across enterprise service brands managing complex field service operations.

Differentiator

Problem solved

Functional benefit

Brands

• Dispatch Recruit: Contractor network recruiting and management solution
• Dispatch Direct
• Dispatch Guide
• Dispatch Communicate
• Dispatch Book

Products and services

• Enterprise Platform Dispatch's central platform for enterprises that provides a frontend for recruiting, onboarding, and curating service provider networks; logic for matching the right person for every job; and aggregated reporting for network measurement. Enables real-time visibility from acceptance to sign-off across the entire independent contractor network.
• Work (Field Service Tools) Mobile and desktop field service toolset for service providers to schedule, assign, and status jobs in real time. Includes photo and note uploads, omni-channel communication, and mobile payment collection for service businesses.
• Experience Branded customer experience module providing automatic service notifications, app-less customer portals, and real-time customer feedback collection. Reduces no-shows by 85% and improves customer satisfaction through consistent communication.
• Engage Service provider engagement module designed to engage every service provider in a network regardless of how they prefer to work. Includes Status-lite for SMS/email engagement, gateway integrations with existing tools, and detailed job status tracking.
• Communicate Modern omni-channel communication module providing a central shared inbox for communicating with service providers and customers across email, SMS, and chat with trackable customer and job-level communication history.
• Book Branded booking and scheduling frontend providing white-labeled booking and dealer locator pages. Allows customers to provide suggested appointment times, increases lead conversion rate, and reduces time to schedule by up to 40%.
• Recruit Contractor network building and optimization solution enabling targeted provider search by trade, location, and performance history. Provides seamless onboarding, network optimization to replace low-performing providers, scalable expansion, and custom matching criteria.
• Guide Smart forms and guided workflows product for field teams with customizable forms supporting conditional logic, media uploads, signatures, and barcode scanning. Features full offline functionality with sync queue and auto-generated branded PDFs attached to each job.
• Dispatch Direct Direct access product providing brands instant access to 40,000+ vetted field service contractors across home services. Features zero-integration deployment, nationwide contractor network search by trade/geography/rating, smart billing with rate cards, and real-time job visibility from offer to completion.

Quantifiable outcome

• Reduce time to schedule by 65%
• +15 more outcomes

Named customers25 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability10 records

Feature8 records

Partnerships

13 partnerships are on record, tiered strategic acquisition, core, standard and major.

• Yourekastrategic acquisitionStrategic or Co-development Partner · 27 April 2022Dispatch acquired Youreka to accelerate field service innovation. This acquisition was part of a growth raise announced by Dispatch to expand their service orchestration capabilities.
• SalesforcecoreTechnology or IntegrationPre-built integration with Salesforce CRM allowing enterprise customers to integrate Dispatch's service orchestration platform with their existing Salesforce systems for unified customer and job data.
• Oracle Field Service CloudcoreTechnology or IntegrationPre-built integration with Oracle Field Service Cloud enabling interoperability between Dispatch's service orchestration and Oracle's field service management capabilities.
• Microsoft DynamicscoreTechnology or IntegrationPre-built integration with Microsoft Dynamics CRM/ERP platforms allowing enterprise customers to connect Dispatch's service network management with their Microsoft-based systems.
• HubSpotstandardTechnology or IntegrationIntegration with HubSpot marketing and CRM platform for lead management and customer engagement within the service orchestration workflow.
• Intuit QuickBookscoreTechnology or IntegrationPre-built integration with QuickBooks Online for automated invoicing, payment processing, and financial reconciliation. Available on Pro, Plus, and Power plans with automated syncing on Plus and Power.
• ZapierstandardTechnology or IntegrationZapier integration allowing Dispatch to connect with thousands of other applications through automated workflows, enabling customers to build custom integrations without coding.
• Client TetherstandardTechnology or IntegrationIntegration with Client Tether for additional field service and customer management capabilities within the Dispatch ecosystem.
• ClearentstandardTechnology or IntegrationPayment processing integration with Clearent for payment acceptance within the Dispatch platform.
• ServiceTitanstandardTechnology or IntegrationIntegration with ServiceTitan (via Solatech) for enhanced field service management capabilities.
• TOA Technologies (Oracle)standardTechnology or IntegrationIntegration with TOA Oracle for field service management and technician routing capabilities.
• ServiceMastermajorStrategic or Co-development PartnerStrategic partnership with ServiceMaster to modernize the home services experience. ServiceMaster is a leading provider of essential home services including cleaning, restoration, and maintenance.
• Stax PaymentscoreTechnology or IntegrationIntegrated payment processing through Stax Payments for the Pro plan, enabling service providers to accept credit card, cash, and check payments in the field.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ServiceTitan: ServiceTitan is the leading field service management platform for residential and commercial contractors. It directly overlaps Dispatch's field service and contractor-engagement capabilities, though ServiceTitan is more skewed toward contractor-side FSM while Dispatch emphasizes enterprise brand-side orchestration.
• Housecall Pro: Housecall Pro provides field service software for home service businesses with scheduling, invoicing, and customer communication. It competes directly with Dispatch's SMB self-serve tier and contractor-side tools.
• Jobber: Jobber is a field service software platform targeting home service contractors with quoting, scheduling, and dispatch features. It is a direct SMB-side competitor to Dispatch Pro/Plus/Power plans.
• WorkWave: WorkWave offers field service and last-mile software across pest control, lawn care, and moving services. It overlaps with Dispatch's contractor-engagement and routing tools and serves a similar SMB base.

Broad incumbents

• Salesforce Field Service: Salesforce Field Service is the FSM arm of the broader Salesforce CRM platform. Dispatch integrates with Salesforce but also competes against it for enterprise brand service orchestration, offering a more contractor-network-centric alternative.
• Oracle Field Service Cloud: Oracle's Field Service Cloud (formerly TOA Technologies) is a broad enterprise FSM suite used by large utilities and telecom. It overlaps with Dispatch's enterprise service orchestration positioning but is more general-purpose.
• ServiceMax: ServiceMax (a GE Digital spinout, now PTC) provides asset-centric field service management for complex equipment manufacturers. It competes with Dispatch in the manufacturer-directed service vertical with HVAC and appliance OEMs.

Emerging players

• FieldEdge: FieldEdge (formerly dESCO) provides FSM software for HVAC, plumbing, and electrical contractors. It overlaps with Dispatch's service provider segment, particularly in HVAC, and is integrated via Dispatch gateway.
• Connecteam: Connecteam provides an all-in-one employee management app with scheduling, time tracking, and communication tools used by deskless workforces. It is an emerging player intersecting with Dispatch's contractor engagement and communication modules.
• Mhelpdesk: Mhelpdesk is a field service management solution for small to mid-sized service businesses. It overlaps with Dispatch's SMB tier with similar scheduling and dispatch features at lower price points.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/dispatch-me
• Xx.com/dispatch_me
• Facebookfacebook.com/dispatchme

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds5 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dispatch