Kinetik
Kinetik is a digital infrastructure platform for non-emergency medical transportation (NEMT), connecting health plans, transportation providers, brokers, and members through integrated trip scheduling, dispatch, and revenue cycle management tools.
- Company typePrivate
- Founded2017
- HeadquartersLong Island City, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Kinetik does
Kinetik Healthcare Solutions, Inc. is a private healthcare technology company founded in 2017 by Sufian Chowdhury (CEO), Atif Hussain (CPO), and Mahbub Rahman (CTO) from the back office of a Brooklyn-based NEMT provider. The company builds a digital infrastructure platform for the non-emergency medical transportation (NEMT) industry, connecting health plans, transportation providers, brokers, government agencies, healthcare systems, and members through an integrated ecosystem. Its core products—Trip Scheduler (scheduling, booking, credentialing), Trip Assistant (digital trip dispatch to providers and TNCs), and Revenue Cycle Management (RCM) supporting EDI file formats 837p, 835, 276, 277, 270, and 271—are supplemented by RCM Pro (white-glove managed billing), the Kinetik Member App, and the Kinetik Financial Services (KFS) subsidiary. The platform operates as a registered healthcare clearinghouse and integrates with more than 3,100 payors and major dispatch systems (iCabbi, CTS TripMaster) and TNCs (Lyft, Uber, CarePool, zTrip, M7), with identity verification, GPS validation, and DOMO-powered analytics layered on top.
The platform has processed more than 7M healthcare rides annually, 5M billed rides cumulatively as of 2024, and $354.8M in total transaction volume across Trip Scheduler and RCM. Kinetik holds HITRUST CSF Risk-based 2-year, SOC 1 & 2 Type 2, HIPAA, and NIST CSF certifications. Its flagship enterprise engagement, Partnership HealthPlan of California (1M+ members), scaled monthly rides from 30,000 to over 100,000 during a one-year pilot, replacing a fragmented broker-led model with an in-house, Kinetik-powered program.
Kinetik monetizes through enterprise SaaS subscriptions, transaction-based fees on claims processed through RCM, and managed-services revenue from RCM Pro. Go-to-market is enterprise field sales to Medicaid and Medicare health plans and large transportation providers, supplemented by channel integrations via dispatch platforms and TNCs. The company operates from Long Island City, NY, supports 86 team members across four countries, and was named a 2025 ACAP preferred vendor and a Great Place to Work in 2024 and 2025.
Kinetik firmographics
Firmographics- Name
- Kinetik
- Legal name
- Kinetik Healthcare Solutions, Inc.
- Website
- https://kinetik.care
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Kinetik is a digital infrastructure platform for non-emergency medical transportation (NEMT), connecting health plans, transportation providers, brokers, and members through integrated trip scheduling, dispatch, and revenue cycle management tools.
- Ownership category
- akta.pro rank
Kinetik industry classification
Industry- Product category
- Healthcare Transportation Software (NEMT Platform)
- NAICS
- Special Needs Transportation (485991)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)
- akta.pro secondary industries
- Identity, Profiles & Traveler Data Management (SSO, Preferences, GDPR) (THALAGAL), Insurance, Risk & Claims Telematics Integrations (TLAEAFAM)
Keywords
Where Kinetik is headquartered
LocationHeadquarters
- HQ city
- Long Island City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Kinetik business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Platform/SaaS Subscriptions: Technology platform fees for health plans, transportation providers, and brokers accessing Trip Scheduler, Trip Assistant, and RCM modules. Multi-tenant platform with automation and real-time data capabilities.
- Revenue Cycle Management (RCM) Transaction Fees: Fees for claims processing through RCM platform. $300M in claims processed annually. Platform handles EDI files and acts as clearinghouse for NEMT industry.
- RCM Pro White-Glove Services: Full-service billing service where Kinetik handles day-to-day NEMT billing operations for clients
- Transportation Scheduling Services: Web application used by medical billers in healthcare transportation industry for trip scheduling and claims submission
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Kinetik product offering
Product offeringCore offering
Kinetik provides a cloud-based digital healthcare transportation infrastructure platform that connects health plans, members, brokers, health systems, and transportation providers across the entire NEMT workflow. Its core products — Trip Scheduler, Trip Assistant, and Revenue Cycle Management (RCM) — automate trip scheduling, credentialing, digital dispatch to providers and TNCs, and clean claim submission with EDI file processing. RCM Pro offers white-glove managed billing services on top of the platform.
Product overview
Kinetik offers a platform-plus-modules architecture for non-emergency medical transportation (NEMT). The core ecosystem consists of three integrated products: Trip Scheduler (for scheduling, booking, and credentialing), Trip Assistant (for connecting the NEMT network and digitally sending trips to providers), and Revenue Cycle Management/RCM (for claims submission and visibility). RCM Pro provides white-glove billing services as an add-on. The Kinetik Member App empowers members to independently request and manage their transportation. Kinetik Financial Services adds financial capabilities. The platform creates interoperability between health plans, members, brokers, health systems, and transportation providers, supporting the entire NEMT workflow from request through payment.
Differentiator
Problem solved
Functional benefit
Brands
- Trip Scheduler: Simplifies scheduling, booking and credentialing for NEMT transportation
- Trip Assistant
- RCM (Revenue Cycle Management)
- RCM Pro
- Kinetik Financial Services (KFS)
- Kinetik Member App
Products and services
- Trip Scheduler A trip scheduling, booking, and credentialing platform for non-emergency medical transportation (NEMT) that connects health plans with transportation providers.
- Trip Assistant A platform that connects the NEMT network, enabling digital transmission of trips to transportation providers and transportation network companies for seamless coordination.
- Revenue Cycle Management (RCM) A single platform for clean claim submission and visibility across the NEMT ecosystem. Supports EDI formats including 837p, 835, 276, 277, 270, and 271 for healthcare claims processing, with integration to over 3,100 payors.
- RCM Pro A white-glove, full-service NEMT billing service providing managed revenue cycle management for clients that need additional support beyond the self-service RCM platform.
- Kinetik Member App A mobile application for members to request and manage non-emergency medical transportation, providing autonomy and transparency over their healthcare transportation.
- Kinetik Financial Services (KFS) A financial services subsidiary integrated with the Kinetik platform, providing financial capabilities and data transparency for health plan customers.
Quantifiable outcome
- 7M+ healthcare rides processed annually through ecosystem
- +4 more outcomes
Companies that use Kinetik
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles4 records
Kinetik technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature7 records
Kinetik partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered major, flagship and core.
- Microsoft Rural Health Transformation CollaborativemajorKinetik joined Microsoft Rural Health Transformation Collaborative to address rural healthcare access gaps through technology partnerships.
- Partnership HealthPlan of CaliforniaflagshipFlagship partnership to transition Partnership's NEMT operations fully in-house using Kinetik's closed-loop ecosystem. Bold move for health plan serving over 1 million members. Replaced fragmented broker-led model with centralized tech-enabled approach delivering greater visibility, control, and member impact. Monthly ride volume grew from 30,000 to over 100,000 rides by year-end.
- DOMOcoreIntegration with DOMO providing unmatched data transparency for Health Plans through advanced analytics platform.
- Kinetik Financial Services (KFS)coreLaunched Kinetik Financial Services (KFS) subsidiary for financial services within healthcare transportation ecosystem.
- CTS Software (TripMaster)corePartnership with CTS Software, creator of TripMaster NEMT scheduling and dispatching software, to provide combined suite of products. Integration streamlines NEMT process through digitization, elevates client experience, and helps reduce fraud, waste, and abuse. Joint opportunity to implement technology in historically fragmented market.
- LyftcoreTransportation network company partner. Kinetik technology integrates with Lyft for healthcare transportation services.
- UbercoreTransportation network company partner. Kinetik technology integrates with Uber for healthcare transportation services.
- CarePoolmajorTransportation network company partner for NEMT services.
- zTripmajorTransportation network company partner for NEMT services.
- M7majorTransportation network company partner for NEMT services.
- NEMTACmajorBecame largest sponsor of NEMTAC, association whose purpose is to accredit and standardize the NEMT industry.
- Nation's Leading Dispatch PlatformscorePartnership with nation's leading dispatch platforms to further expand reach within industry. Strategic integrations unlock interoperability and deliver automated billing on nationwide scale.
- iCabbicoreFirst dispatch partner integration in 2019. Through iCabbi integration, Kinetik auto-generates medical transport claims, reducing and in some cases eliminating the need for in-house medical billers for transportation providers.
Scale indicators9 records
Recent moves6 records
Expansion highlights7 records
Kinetik competitors and assessment
Company assessmentDirect peers
- Uber Health: Uber's healthcare arm provides NEMT ride booking, scheduling and analytics to health plans and providers. It competes directly with Kinetik's Trip Assistant and member-facing booking flows, while also being a TNC integration partner, creating a coopetitive relationship.
- Lyft Healthcare: Lyft's healthcare business delivers NEMT rides for Medicaid and Medicare populations and is both a TNC integration partner for Kinetik and a direct competitor offering end-to-end ride management and analytics to health plans.
- Circulation: Circulation (acquired by HHAeXchange) offers an NEMT platform for health plans and brokers covering ride booking, credentialing and reporting. It is a direct technology peer to Kinetik in digitizing NEMT workflows for managed care plans.
- WellRyde: WellRyde provides NEMT management software for brokers, transportation providers and health plans, including scheduling, dispatch and claims capabilities. It overlaps directly with Kinetik's Trip Scheduler and RCM products in digitizing NEMT operations.
- Roundtrip: Roundtrip is an NEMT booking and management platform serving health systems, health plans and patients. It overlaps with Kinetik's patient/member-facing booking and provider-coordination capabilities in the NEMT workflow.
- Kaizen Health: Kaizen Health provides a platform for healthcare transportation coordination, partnering with health systems and payers to manage NEMT and rideshare-based transport. It competes with Kinetik's Trip Assistant and member-side experience layer.
Broad incumbents
- Modivcare: Modivcare (formerly LogistiCare) is the largest U.S. NEMT broker, serving Medicaid and managed care plans across most states. It is a broad incumbent competing with Kinetik for health-plan NEMT programs but relies largely on a broker-led operating model that Kinetik's platform aims to displace.
- MTM (Medical Transportation Management): MTM is a major NEMT broker and manager for state Medicaid agencies and health plans. As an incumbent with deep state-level contracts, it competes with Kinetik on the same RFP opportunities, though it typically operates a broker-plus-network model rather than a software-first stack.
- HHAeXchange: HHAeXchange is a homecare and NEMT platform with a strong presence among managed care plans and state Medicaid agencies. Following its acquisition of Circulation, it is an incumbent platform competitor to Kinetik in NEMT and adjacent care-services workflows.
Emerging players
- HopSkipDrive: HopSkipDrive focuses on safe, supervised rides for children and vulnerable populations, including healthcare-related trips. It is an emerging player with partial overlap to Kinetik's NEMT use cases, particularly for at-risk Medicaid and Medicare members.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Kinetik social profiles
Digital presenceKinetik compliance and trust
Trust signalCompliance4 records
Kinetik financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kinetik leadership team
Management profileNumber of profiles
Profiles9 records
Kinetik subsidiaries and ownership
Company hierarchySubsidiaries1 record
Kinetik funding detail
Funding detailFunding overview
Funding rounds6 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kinetik M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kinetik
What does Kinetik do?
Kinetik provides a cloud-based digital healthcare transportation infrastructure platform that connects health plans, members, brokers, health systems, and transportation providers across the entire NEMT workflow. Its core products — Trip Scheduler, Trip Assistant, and Revenue Cycle Management (RCM) — automate trip scheduling, credentialing, digital dispatch to providers and TNCs, and clean claim submission with EDI file processing. RCM Pro offers white-glove managed billing services on top of the platform.
Is Kinetik a public or private company?
Kinetik is a private company. It is classified as venture growth investor backed and is currently operating.
When was Kinetik founded?
Kinetik was founded in 2017. It employs 51 to 100 people.
Where is Kinetik based?
Kinetik is headquartered in Long Island City, United States, in the North America region.
How does Kinetik make money?
Four revenue lines are on record. Platform/SaaS Subscriptions are the primary driver. The others are revenue Cycle Management (RCM) Transaction Fees, RCM Pro White-Glove Services and transportation Scheduling Services.
Who are Kinetik's main competitors?
Direct peers on record are Uber Health, Lyft Healthcare, Circulation, WellRyde, Roundtrip and Kaizen Health. Broad incumbents are Modivcare, MTM (Medical Transportation Management) and HHAeXchange. HopSkipDrive is listed as an emerging player.
Does Kinetik have an API?
Yes. Kinetik operates as a clearinghouse supporting electronic data interchange (EDI) file formats including 837p, 835, 276, 277, 270, and 271 for healthcare claims processing and eligibility verification. The Terms of Use reference API keys, indicating partner/developer API access exists, though no public documentation URL or SDK information was found in the source data.
What industry is Kinetik in?
Kinetik's product category is Healthcare Transportation Software (NEMT Platform). Its primary akta.pro industry code is TLAFAIAF, Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms, with a secondary code of THALAGAL, Identity, Profiles & Traveler Data Management (SSO, Preferences, GDPR). Its NAICS code is 485991 and its SIC code is 4700.