AVOXI
AVOXI is a cloud communications platform that delivers international voice services — toll-free, local DIDs, UIFNs, and SIP trunking — to multinational enterprises and contact centers across 150+ countries, with AI-powered monitoring and integrations to 40+ CCaaS/UCaaS platforms.
- Company typePrivate
- Founded2015
- HeadquartersAtlanta, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What AVOXI does
AVOXI is a cloud communications platform that delivers international voice services to multinational enterprises, contact centers, and unified communications deployments. Its core product is a SIP-based cloud voice platform providing international toll-free numbers in 130+ countries, two-way local caller ID (TrueLocal) in 100+ countries including China, local DIDs in 90+ countries, UIFNs across 60+ countries, non-geographic and vanity numbers, plus SIP trunking, international number porting across 50+ countries, and a Programmable Voice API. The platform is integrated with more than 40 CCaaS, UCaaS, and business applications including Genesys, Amazon Connect, Five9, NICE inContact, Talkdesk, Microsoft Teams, Zoom, Webex, RingCentral, 8x8, Avaya, Salesforce, HubSpot, and Zendesk.
Underlying the platform is proprietary global carrier infrastructure, a vetted network of local providers, and an AI-powered monitoring layer (Proactive Service) that detects voice-channel anomalies with a stated 97% accuracy rate. Additional components include Flow Builder for visual IVR/call routing, Voice Analytics, Call Insights dashboards, automated Number Testing, and an AVOXI Contact Center sub-brand that positions the company in the CCaaS layer as well as the SIP layer.
AVOXI generates revenue through a combination of subscription and usage-based pricing: monthly service fees and per-minute charges for cloud voice services and SIP trunking ($19.99/month for unlimited channels), tiered subscription packages for Number Testing ($195–$5,250/month) and Call Insights ($10–$500/month), a one-time $500 ITU registration fee per UIFN, and professional services for enterprise onboarding and number porting. The company distributes through direct enterprise sales, a self-serve ordering portal (orders.avoxi.com), and a channel partner program. Named enterprise customers include Teleperformance, RingCentral, Moncler, Luxottica, Logitech, JLL, IHG, Hyatt, Abbott, Hotelbeds, Farfetch, Equinix, Black+Decker, Caribbean Airlines, Concentrix, Education First, ENGIE Impact, and Flutterwave. The company is privately held and headquartered in Atlanta, Georgia, with employees operating across five continents and customers in 40+ countries.
AVOXI firmographics
Firmographics- Name
- AVOXI
- Legal name
- AVOXI
- Website
- https://avoxi.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- AVOXI is a cloud communications platform that delivers international voice services — toll-free, local DIDs, UIFNs, and SIP trunking — to multinational enterprises and contact centers across 150+ countries, with AI-powered monitoring and integrations to 40+ CCaaS/UCaaS platforms.
- Ownership category
- akta.pro rank
AVOXI industry classification
Industry- Product category
- Cloud Communications
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where AVOXI is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
AVOXI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Cloud Voice Services: Subscription and usage-based pricing for cloud voice services including international toll-free numbers, local DIDs, UIFN, non-geographic numbers, and vanity numbers. Revenue generated from monthly service fees, per-minute usage charges, and number rental fees across 150+ countries.
- SIP Trunking: SIP trunking services priced at $19.99/month with unlimited channels. Revenue from monthly recurring trunk rental and per-channel or per-minute calling charges.
- Number Testing Services: Automated phone number testing services with tiered monthly packages (200-10,000 tests included). Revenue from monthly subscriptions ranging from $195 to $5,250 per month with overage fees at $1.50 per additional test.
- Call Insights: Call quality monitoring and analytics dashboard with tiered pricing plans. Basic ($10/month with 1,000 calls), Standard ($100/month with 50,000 calls), and Advanced ($500/month with 500,000 calls).
- UIFN Registration: Universal International Freephone Number registration with one-time ITU registration fee of $500 per number plus monthly pricing based on call volume and destinations.
- Professional Services: Structured onboarding, configuration, training, and management of large enterprise projects. Includes expert-led number porting services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | SIP Trunking - Unlimited Channels |
| Usage-based | Monthly | International Toll-Free - Pay-per-minute |
| Subscription | Monthly | Number Testing - 200 Tests |
| Subscription | Monthly | Number Testing - 500 Tests |
| Subscription | Monthly | Number Testing - 1,500 Tests |
| Subscription | Monthly | Number Testing - 5,000 Tests |
| Subscription | Monthly | Number Testing - 10,000 Tests |
| Usage-based | Pay-as-you-go | Number Testing - Overage Rate |
| Subscription | Monthly | Call Insights - Basic |
| Subscription | Monthly | Call Insights - Standard |
| Subscription | Monthly | Call Insights - Advanced |
| One time/ perpetual license | Pay-as-you-go | UIFN Registration |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels11 records
AVOXI product offering
Product offeringCore offering
AVOXI provides cloud-based international voice and contact center communications services across 150+ countries. Its offerings include international toll-free numbers, local DID numbers, UIFN (Universal International Freephone Numbers), and SIP trunking, delivered through a unified enterprise software platform. The company serves enterprises requiring global voice infrastructure and omnichannel contact center capabilities.
Product overview
AVOXI is an all-in-one cloud communications platform providing global enterprise voice services. The core offering is the AVOXI Cloud Voice Platform, a unified software orchestration layer for global voice. The product portfolio includes multiple number types (International Toll-Free, TrueLocal, Local DID, UIFN, Non-Geographic, Vanity Numbers), number porting services, and management capabilities. Call routing and IVR are handled through Flow Builder. Voice delivery is enabled via SIP Trunking with 40+ integrations into CCaaS/UCaaS platforms. Analytics and quality monitoring include Voice Analytics, Call Insights, Number Testing, and the AI-powered Proactive Service. The Programmable Voice API enables developers to build custom solutions. The CCaaS sub-brand provides a complete contact center platform with AI-ready infrastructure supporting bot-to-human transfers and agent assist features.
Differentiator
Problem solved
Functional benefit
Brands
- TrueLocal: Two-way local caller ID service that allows businesses to present local caller ID for better answer rates and enables customers to call back on the same number.
- Proactive Service
- Flow Builder
- Call Insights
Products and services
- International Toll-Free Numbers Toll-free numbers enabling businesses to offer free-call access to customers across multiple international markets. Designed for enterprises needing global inbound voice reach.
- Local DID Numbers Direct Inward Dialing numbers in 150+ countries, providing enterprises with local presence and inbound/outbound calling capabilities in target markets.
- UIFN (Universal International Freephone Numbers) Universal international freephone numbers that provide a single toll-free number accessible from multiple countries, simplifying global customer support for enterprises.
- SIP Trunking Session Initiation Protocol trunking service connecting on-premises or cloud PBX systems to the PSTN globally, with coverage in 150+ countries.
- Cloud Contact Center Omnichannel cloud-based contact center platform for enterprises, providing voice, digital channels, and routing capabilities across global markets.
Quantifiable outcome
- 2X+ increase in outbound answer rates with TrueLocal caller ID
- +5 more outcomes
Companies that use AVOXI
Customer profileNamed customers18 records
Segments3 records
Ideal customer profiles1 record
AVOXI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability5 records
Feature5 records
AVOXI partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, strategic and advisory.
- GenesyscorePre-built SIP integration with Genesys cloud contact center platform. Customers can SIP directly into Genesys for seamless voice connectivity.
- Amazon ConnectcorePre-built AWS integration for Amazon Connect contact center. SIP connectivity and voice services for AWS-based contact centers.
- Microsoft TeamscoreDirect routing integration for Microsoft Teams. Enables international calling capabilities and SIP connectivity for Teams deployments globally.
- ZoomcoreSIP integration for Zoom UCaaS platform. Extends Zoom's international calling coverage to 90+ countries.
- WebexcoreSIP integration for Cisco Webex platform. Global voice connectivity extending Webex capabilities internationally.
- Five9corePre-built integration with Five9 cloud contact center. SIP connectivity and voice services for Five9 deployments.
- NICE inContactcoreIntegration with NICE inContact CXone platform. Voice connectivity and SIP trunking for contact center operations.
- RingCentralcorePre-built integration with RingCentral UCaaS platform. Global SIP connectivity and voice services.
- AvayacoreSIP integration with Avaya UC and contact center platforms. Supports Avaya Aura and other Avaya systems with global voice connectivity.
- euNetworksstrategicCEO Barbara Dondiego serves as Director on the Board of euNetworks, a fiber bandwidth company. This represents a strategic advisory relationship.
- Kaiser Permanente GeorgiaadvisoryCEO Barbara Dondiego serves as Advisory Board member for Kaiser Permanente Georgia. Advisory board relationship.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
AVOXI competitors and assessment
Company assessmentDirect peers
- Vonage (Ericsson): Vonage's UCaaS, CCaaS, and SIP/API communications are direct peers; AVOXI leadership (CRO Kyle Antcliff, SVP Jonathan Imes) previously led at Vonage, and the two compete head-to-head for international voice and contact-center workloads.
- Sinch: Sinch's cloud communications platform — including voice, telephony, and global numbers — directly competes with AVOXI for multinational enterprises and BPOs needing cross-border voice and messaging coverage.
- IntelePeer: IntelePeer provides cloud communications, SIP trunking, and global voice with AI-driven analytics for enterprises and contact centers, directly overlapping with AVOXI's SIP, analytics, and CCaaS-integrated voice offerings.
- Telnyx: Telnyx offers programmable voice, SIP trunking, private global voice backbone, and international number coverage similar to AVOXI, often competing on price and API-first developer experience for the same enterprise and CCaaS customers.
- Twilio: Twilio's Programmable Voice API and Elastic SIP Trunking are direct substitutes for AVOXI's Programmable Voice API and SIP Trunking for global enterprise voice; both sell international toll-free, local DIDs, and developer-driven telephony to multinationals.
- Peerless Network: Peerless Network (now part of Sinch/Infoblox legacy) provides international toll-free, UIFN, and SIP trunking directly comparable to AVOXI's international voice and numbering portfolio.
- Bandwidth Inc. Bandwidth is a direct peer in international toll-free numbers, local DIDs, UIFN, SIP trunking, and global enterprise voice, with a comparable carrier-network-led model and similar multinational customer base.
Broad incumbents
- 8x8: 8x8 is a broader UCaaS/CCaaS incumbent that overlaps with AVOXI in international voice, SIP trunking, and contact center; AVOXI also lists 8x8 as an integration partner, illustrating its broader-platform competitor positioning.
- Five9: Five9 is a leading CCaaS incumbent that AVOXI integrates with via SIP; it competes for the same global contact-center voice infrastructure budgets and represents both a partner and a potential competitor on voice routing.
- RingCentral: RingCentral is a broader UCaaS/CCaaS incumbent and an AVOXI customer as well as integration partner, competing for the same multinational voice and contact-center budgets while also potentially disintermediating AVOXI in some accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
AVOXI social profiles
Digital presenceAVOXI compliance and trust
Trust signalCompliance8 records
AVOXI financial estimates
Financial estimateRevenue estimate
Valuation estimate
AVOXI leadership team
Management profileNumber of profiles
Profiles7 records
AVOXI funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AVOXI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AVOXI
What does AVOXI do?
AVOXI provides cloud-based international voice and contact center communications services across 150+ countries. Its offerings include international toll-free numbers, local DID numbers, UIFN (Universal International Freephone Numbers), and SIP trunking, delivered through a unified enterprise software platform. The company serves enterprises requiring global voice infrastructure and omnichannel contact center capabilities.
Is AVOXI a public or private company?
AVOXI is a private company. It is classified as venture growth investor backed and is currently operating.
When was AVOXI founded?
AVOXI was founded in 2015. It employs 101 to 250 people.
Where is AVOXI based?
AVOXI is headquartered in Atlanta, United States, in the North America region.
How does AVOXI make money?
Six revenue lines are on record. Cloud Voice Services are the primary driver. The others are SIP Trunking, number Testing Services, call Insights, UIFN Registration and professional Services.
Who are AVOXI's main competitors?
Direct peers on record are Vonage (Ericsson), Sinch, IntelePeer, Telnyx, Twilio, Peerless Network and Bandwidth Inc.. Broad incumbents are 8x8, Five9 and RingCentral.
Does AVOXI have an API?
Yes. AVOXI provides a programmable voice API toolkit that enables developers to build custom international voice solutions. The API supports: ordering and provisioning of phone numbers, international number porting, SIP URI configuration, billing management, call detail records (CDRs), document management for compliance (CCPA, GDPR, HIPAA, PCI-DSS, POPIA, STIR/SHAKEN), registration requirements retrieval, extension configuration, SMS messaging, and port requests. APIs are request-driven and exchange data bidirectionally; webhooks are also supported for event-driven real-time updates. Developer documentation is at genius.avoxi.com/api/v2/api-docs.
What industry is AVOXI in?
AVOXI's product category is Cloud Communications. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 5171 and its SIC code is 4813.