Switchboard Health
Switchboard Health provides an AI-powered specialty care navigation platform with EMR integration and a national virtual multispecialty network, serving health plans, providers, and employers to automate referrals and match patients with high-value specialists.
- Company typePrivate
- Founded2022
- HeadquartersBoise, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Switchboard Health does
Switchboard Health is a digital health company that provides an AI-powered specialty care navigation platform for health plans, healthcare providers, and employers. Its core product combines an AI-powered provider matching engine — processing hundreds of millions of data points across insurance, cost, quality, location, and availability — with agentic workflows that automate referral authorizations, scheduling, and loop closure. The platform integrates directly with EMR systems and is paired with a national virtual multispecialty care network spanning more than 20 specialty areas, including MSK, GI, behavioral health, cardiology, dermatology, neurology, rheumatology, women's health, obesity, and autoimmune.
Switchboard Health firmographics
Firmographics- Name
- Switchboard Health
- Legal name
- Switchboard Health, Inc.
- Website
- https://switchboardhealth.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Switchboard Health provides an AI-powered specialty care navigation platform with EMR integration and a national virtual multispecialty network, serving health plans, providers, and employers to automate referrals and match patients with high-value specialists.
- Ownership category
- akta.pro rank
Switchboard Health industry classification
Industry- Product category
- Healthcare Technology
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL)
- akta.pro secondary industries
- Virtual Second Opinion & Care Navigation Platforms (HLALAAAF), Second Opinion & Expert Matching Platforms (HLALALAC), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Switchboard Health is headquartered
LocationHeadquarters
- HQ city
- Boise
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Switchboard Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Platform Subscription: SaaS platform providing EMR-integrated specialty care navigation, referral automation, and provider matching capabilities. Revenue from licensing software to health plans, providers, and employers.
- Virtual Care Network Access: Access to curated national multispecialty network of virtual care providers across 20+ specialties. Health plans and employers gain access through single platform contract.
- Care Navigation Services: Tech-enabled care navigation supporting health plan members and provider patients. Delivered through software platform with human support as needed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing for health plans, providers, and employers |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Switchboard Health product offering
Product offeringCore offering
Switchboard Health sells an AI-powered specialty care navigation platform that automates referral management and matches patients to high-value specialists using configurable algorithms analyzing insurance, cost, quality, location, and availability data. The platform integrates directly into EMR workflows and gives clients access to a national multispecialty virtual care network spanning 20+ specialty areas including MSK, GI, behavioral health, cardiology, and dermatology. Revenue is generated through enterprise SaaS subscriptions sold to health plans, at-risk providers, health systems, and employers.
Product overview
Switchboard Health offers a unified AI-powered specialty care navigation platform that combines EMR-integrated referral automation software with a national multispecialty care network. The core platform provides AI-powered provider matching using hundreds of millions of data points, agentic workflows for automating referral authorizations and scheduling, and real-time specialist availability tracking. The platform integrates with health plans, providers, and employers to connect patients with high-value specialists across 20+ specialties including MSK, GI, behavioral health, and cardiology. The company's September 2025 acquisition of Conduce Health added predictive analytics and clinical decision support technology including disease progression models and precision patient-specialist matching capabilities to the platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Switchboard Health Specialty Care Navigation Platform AI-powered SaaS platform that automates referral management, matches patients to high-value specialists using hundreds of millions of data points across insurance, cost, quality, location, and availability, and integrates directly into EMR workflows. Sold to health plans, healthcare providers, and employers on an enterprise subscription basis.
- National Multispecialty Care Network Curated virtual provider network delivering specialty care across 20+ specialty areas including MSK, GI, behavioral health, cardiology, dermatology, neurology, rheumatology, women's health, obesity, and autoimmune, accessible to health plan, employer, and provider customers through the Switchboard platform.
- Conduce Health Predictive Analytics Technology AI-driven predictive analytics and clinical decision support technology acquired from Conduce Health, providing disease progression models, urgent medical needs detection, and precision patient-specialist matching integrated into Switchboard's EMR-integrated specialty care platform.
Quantifiable outcome
- Referral coordinator efficiency improved by 30% (12 hours/week per coordinator)
- +4 more outcomes
Companies that use Switchboard Health
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Switchboard Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature5 records
Switchboard Health partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, strategic and minor.
- Conduce HealthcoreAcquisition of Conduce Health brings AI-driven solution for personalized multispecialty care. Founded in 2023, backed by AlleyCorp. Key team members joining Switchboard. Integration of predictive AI, disease progression models, and precision patient-specialist matching technology.
- SoNE HEALTHcoreStrategic collaboration to improve specialty care access for SoNE HEALTH's clinically integrated network of 500+ providers in Connecticut and Western Massachusetts. Initial focus on dermatology, behavioral health, and endocrinology with expansion plans.
- Yuvo HealthstrategicPartnership delivers tech-enabled care navigation to Yuvo Health's Federally Qualified Health Center (FQHC) partners. Focus on vulnerable populations with proactive engagement and support to improve patient outcomes and reduce total cost of care.
- CareJourneycoreIntegration of CareJourney's provider cost and quality scores into Switchboard's software platform. Enables referral coordinators and care navigators to quickly guide patients to high-value specialists using data-driven analytics across 300+ episodes of care.
- ConferMEDcoreIntegration of ConferMED's eConsults solution with Switchboard's specialty care platform. Combined offering supports provider and health plan initiatives with access to nearly 300 specialists. If eConsult confirms specialty visit needed, Switchboard identifies high-value specialist.
- River HealthstrategicPartnership to improve specialty care access and outcomes for River Health members. River Health leverages Switchboard's tech-enabled care services to navigate patients to high-value specialists across behavioral health, dermatology, neurology, GI, and pain.
- Flyte HealthminorNetwork partner in obesity care. Dedicated to scaling and democratizing access to effective medical care for employees with obesity.
- Heartbeat HealthminorNetwork partner providing evidence-based, virtual-first cardiovascular care with improved outcomes at lower costs.
- Oshi HealthminorNetwork partner in digestive health. Multi-disciplinary GI specialist team treating the whole person to achieve symptom control.
- Neura HealthminorNetwork partner in virtual neurology clinic connecting patients with top neurologists focused on headache medicine.
- Vori HealthminorNetwork partner in musculoskeletal care with virtual-first, care team approach. Reports up to 4x ROI, 85% plan adherence, 80% satisfaction rate.
- AWS (Amazon Web Services)coreCloud infrastructure provider. Switchboard's platform resides on AWS and achieved HITRUST i1 Certification.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Switchboard Health competitors and assessment
Company assessmentDirect peers
- Cohere Health: AI-powered specialty care management platform that automates prior authorization and care pathways for health plans and providers. Directly comparable to Switchboard in addressing broken specialty care workflows with AI and workflow automation.
- Carrum Health: Specialty care marketplace offering bundled, value-based specialty care navigation for employers and health plans. Comparable business model of curating a high-value specialty network and routing patients to top-quality providers.
- Lantern (by Accolade): Specialty care navigation and surgery benefit management service that connects members to vetted specialists. Direct competitor to Switchboard's care navigation offering for health plan and employer customers.
- AristaMD: eConsult and referral management platform connecting primary care providers with specialists. Closely aligned with Switchboard's referral automation and specialist matching capabilities, including integration of eConsults (ConferMED partner).
- Vim: Provider-payer workflow integration platform that embeds referral, authorization, and care navigation directly into the EMR. Direct overlap with Switchboard's EMR-integrated referral automation and care navigation value proposition.
- Stellar Health: Value-based care workflow platform that activates provider networks to close care gaps and improve specialty referrals. Comparable in enabling primary care groups and risk-bearing providers to optimize specialty care utilization through workflow automation.
- Hint Health: Direct primary care (DPC) technology platform serving employer-sponsored DPC practices. Comparable in enabling DPC and value-based primary care groups - a core Switchboard customer segment - to deliver and navigate specialty care benefits.
Broad incumbents
- Aledade: Large value-based care network and technology platform serving primary care providers and ACOs. Comparable overlap in serving value-based primary care groups (a core Switchboard customer segment) with population-level care coordination tools.
- Health Catalyst: Healthcare data and analytics platform serving health systems and plans. Adjacent incumbent with overlapping capabilities in provider performance analytics, cost/quality benchmarking, and value-based care enablement.
Emerging players
- Zus Health: Patient data and care coordination platform for digital health builders. Adjacent emerging player with overlapping capabilities in aggregating patient data, provider identity, and care navigation infrastructure that complements Switchboard's specialty care routing.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Switchboard Health social profiles
Digital presenceSwitchboard Health compliance and trust
Trust signalCompliance1 record
Switchboard Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Switchboard Health leadership team
Management profileNumber of profiles
Profiles8 records
Switchboard Health subsidiaries and ownership
Company hierarchySubsidiaries1 record
Switchboard Health funding detail
Funding detailFunding overview
Funding rounds3 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Switchboard Health M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Switchboard Health
What does Switchboard Health do?
Switchboard Health sells an AI-powered specialty care navigation platform that automates referral management and matches patients to high-value specialists using configurable algorithms analyzing insurance, cost, quality, location, and availability data. The platform integrates directly into EMR workflows and gives clients access to a national multispecialty virtual care network spanning 20+ specialty areas including MSK, GI, behavioral health, cardiology, and dermatology. Revenue is generated through enterprise SaaS subscriptions sold to health plans, at-risk providers, health systems, and employers.
Is Switchboard Health a public or private company?
Switchboard Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Switchboard Health founded?
Switchboard Health was founded in 2022. It employs 1 to 10 people.
Where is Switchboard Health based?
Switchboard Health is headquartered in Boise, United States, in the North America region.
How does Switchboard Health make money?
Three revenue lines are on record. Software Platform Subscription is the primary driver. The others are virtual Care Network Access and care Navigation Services.
Who are Switchboard Health's main competitors?
Direct peers on record are Cohere Health, Carrum Health, Lantern (by Accolade), AristaMD, Vim, Stellar Health and Hint Health. Broad incumbents are Aledade and Health Catalyst. Zus Health is listed as an emerging player.
Does Switchboard Health have an API?
No public API is recorded for Switchboard Health.
What industry is Switchboard Health in?
Switchboard Health's product category is Healthcare Technology. Its primary akta.pro industry code is HLACAGAL, Care Coordination, Referral Management & Transitions-of-Care Pathways, with a secondary code of HLALAAAF, Virtual Second Opinion & Care Navigation Platforms. Its NAICS code is 541511 and its SIC code is 8000.