Switchboard Health

What Switchboard Health does

Switchboard Health is a digital health company that provides an AI-powered specialty care navigation platform for health plans, healthcare providers, and employers. Its core product combines an AI-powered provider matching engine — processing hundreds of millions of data points across insurance, cost, quality, location, and availability — with agentic workflows that automate referral authorizations, scheduling, and loop closure. The platform integrates directly with EMR systems and is paired with a national virtual multispecialty care network spanning more than 20 specialty areas, including MSK, GI, behavioral health, cardiology, dermatology, neurology, rheumatology, women's health, obesity, and autoimmune.

Name

Switchboard Health

Legal name

Switchboard Health, Inc.

Website

https://switchboardhealth.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Switchboard Health provides an AI-powered specialty care navigation platform with EMR integration and a national virtual multispecialty network, serving health plans, providers, and employers to automate referrals and match patients with high-value specialists.

Ownership category

akta.pro rank

Product category

Healthcare Technology

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLACAGAL

Care Coordination, Referral Management & Transitions-of-Care Pathways

Healthcare & Life Sciences/Digital Health & Health IT/Clinical Decision Support (CDS) & Care Pathway Tools

SECONDARYHLALAAAF

Virtual Second Opinion & Care Navigation Platforms

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

SECONDARYHLALALAC

Second Opinion & Expert Matching Platforms

Healthcare & Life Sciences/Telehealth Platforms/Telehealth Marketplace & Referral Platforms

SECONDARYHLALABAJ

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated)

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

Keywords

• Specialty care navigation
• Referral management software
• Virtual care network
• Provider matching platform
• Healthcare technology

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Platform Subscription: SaaS platform providing EMR-integrated specialty care navigation, referral automation, and provider matching capabilities. Revenue from licensing software to health plans, providers, and employers.
2. Virtual Care Network Access: Access to curated national multispecialty network of virtual care providers across 20+ specialties. Health plans and employers gain access through single platform contract.
3. Care Navigation Services: Tech-enabled care navigation supporting health plan members and provider patients. Delivered through software platform with human support as needed.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Switchboard Health sells an AI-powered specialty care navigation platform that automates referral management and matches patients to high-value specialists using configurable algorithms analyzing insurance, cost, quality, location, and availability data. The platform integrates directly into EMR workflows and gives clients access to a national multispecialty virtual care network spanning 20+ specialty areas including MSK, GI, behavioral health, cardiology, and dermatology. Revenue is generated through enterprise SaaS subscriptions sold to health plans, at-risk providers, health systems, and employers.

Product overview

Switchboard Health offers a unified AI-powered specialty care navigation platform that combines EMR-integrated referral automation software with a national multispecialty care network. The core platform provides AI-powered provider matching using hundreds of millions of data points, agentic workflows for automating referral authorizations and scheduling, and real-time specialist availability tracking. The platform integrates with health plans, providers, and employers to connect patients with high-value specialists across 20+ specialties including MSK, GI, behavioral health, and cardiology. The company's September 2025 acquisition of Conduce Health added predictive analytics and clinical decision support technology including disease progression models and precision patient-specialist matching capabilities to the platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Switchboard Health Specialty Care Navigation Platform AI-powered SaaS platform that automates referral management, matches patients to high-value specialists using hundreds of millions of data points across insurance, cost, quality, location, and availability, and integrates directly into EMR workflows. Sold to health plans, healthcare providers, and employers on an enterprise subscription basis.
• National Multispecialty Care Network Curated virtual provider network delivering specialty care across 20+ specialty areas including MSK, GI, behavioral health, cardiology, dermatology, neurology, rheumatology, women's health, obesity, and autoimmune, accessible to health plan, employer, and provider customers through the Switchboard platform.
• Conduce Health Predictive Analytics Technology AI-driven predictive analytics and clinical decision support technology acquired from Conduce Health, providing disease progression models, urgent medical needs detection, and precision patient-specialist matching integrated into Switchboard's EMR-integrated specialty care platform.

Quantifiable outcome

• Referral coordinator efficiency improved by 30% (12 hours/week per coordinator)
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core, strategic and minor.

• Conduce HealthcoreStrategic or Co-development Partner · 30 September 2025Acquisition of Conduce Health brings AI-driven solution for personalized multispecialty care. Founded in 2023, backed by AlleyCorp. Key team members joining Switchboard. Integration of predictive AI, disease progression models, and precision patient-specialist matching technology.
• SoNE HEALTHcoreStrategic or Co-development Partner · 17 June 2025Strategic collaboration to improve specialty care access for SoNE HEALTH's clinically integrated network of 500+ providers in Connecticut and Western Massachusetts. Initial focus on dermatology, behavioral health, and endocrinology with expansion plans.
• Yuvo HealthstrategicGTM or Marketing Partner · 13 August 2024Partnership delivers tech-enabled care navigation to Yuvo Health's Federally Qualified Health Center (FQHC) partners. Focus on vulnerable populations with proactive engagement and support to improve patient outcomes and reduce total cost of care.
• CareJourneycoreTechnology or Integration · 2 April 2024Integration of CareJourney's provider cost and quality scores into Switchboard's software platform. Enables referral coordinators and care navigators to quickly guide patients to high-value specialists using data-driven analytics across 300+ episodes of care.
• ConferMEDcoreTechnology or Integration · 22 January 2024Integration of ConferMED's eConsults solution with Switchboard's specialty care platform. Combined offering supports provider and health plan initiatives with access to nearly 300 specialists. If eConsult confirms specialty visit needed, Switchboard identifies high-value specialist.
• River HealthstrategicStrategic or Co-development Partner · 11 July 2023Partnership to improve specialty care access and outcomes for River Health members. River Health leverages Switchboard's tech-enabled care services to navigate patients to high-value specialists across behavioral health, dermatology, neurology, GI, and pain.
• Flyte HealthminorChannel Partner/ Reseller/ DistributorNetwork partner in obesity care. Dedicated to scaling and democratizing access to effective medical care for employees with obesity.
• Heartbeat HealthminorChannel Partner/ Reseller/ DistributorNetwork partner providing evidence-based, virtual-first cardiovascular care with improved outcomes at lower costs.
• Oshi HealthminorChannel Partner/ Reseller/ DistributorNetwork partner in digestive health. Multi-disciplinary GI specialist team treating the whole person to achieve symptom control.
• Neura HealthminorChannel Partner/ Reseller/ DistributorNetwork partner in virtual neurology clinic connecting patients with top neurologists focused on headache medicine.
• Vori HealthminorChannel Partner/ Reseller/ DistributorNetwork partner in musculoskeletal care with virtual-first, care team approach. Reports up to 4x ROI, 85% plan adherence, 80% satisfaction rate.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure provider. Switchboard's platform resides on AWS and achieved HITRUST i1 Certification.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cohere Health: AI-powered specialty care management platform that automates prior authorization and care pathways for health plans and providers. Directly comparable to Switchboard in addressing broken specialty care workflows with AI and workflow automation.
• Carrum Health: Specialty care marketplace offering bundled, value-based specialty care navigation for employers and health plans. Comparable business model of curating a high-value specialty network and routing patients to top-quality providers.
• Lantern (by Accolade): Specialty care navigation and surgery benefit management service that connects members to vetted specialists. Direct competitor to Switchboard's care navigation offering for health plan and employer customers.
• AristaMD: eConsult and referral management platform connecting primary care providers with specialists. Closely aligned with Switchboard's referral automation and specialist matching capabilities, including integration of eConsults (ConferMED partner).
• Vim: Provider-payer workflow integration platform that embeds referral, authorization, and care navigation directly into the EMR. Direct overlap with Switchboard's EMR-integrated referral automation and care navigation value proposition.
• Stellar Health: Value-based care workflow platform that activates provider networks to close care gaps and improve specialty referrals. Comparable in enabling primary care groups and risk-bearing providers to optimize specialty care utilization through workflow automation.
• Hint Health: Direct primary care (DPC) technology platform serving employer-sponsored DPC practices. Comparable in enabling DPC and value-based primary care groups - a core Switchboard customer segment - to deliver and navigate specialty care benefits.

Broad incumbents

• Aledade: Large value-based care network and technology platform serving primary care providers and ACOs. Comparable overlap in serving value-based primary care groups (a core Switchboard customer segment) with population-level care coordination tools.
• Health Catalyst: Healthcare data and analytics platform serving health systems and plans. Adjacent incumbent with overlapping capabilities in provider performance analytics, cost/quality benchmarking, and value-based care enablement.

Emerging players

• Zus Health: Patient data and care coordination platform for digital health builders. Adjacent emerging player with overlapping capabilities in aggregating patient data, provider identity, and care navigation infrastructure that complements Switchboard's specialty care routing.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/switchboardhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Switchboard Health