Rev.io
Rev.io is a SaaS provider of an AI-native unified platform that consolidates PSA, telecom billing, RMM, and payments processing for Managed Service Providers and Communications Service Providers. Backed by Primus Capital, the company serves mid-market and enterprise service providers via direct sales and channel partners including Pax8, Acronis, Avalara, and Microsoft CSP.
- Company typePrivate
- Founded2002
- HeadquartersAtlanta, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Rev.io does
Rev.io is a privately held SaaS company founded in 2002 and headquartered in Atlanta, Georgia, that provides an AI-native platform consolidating Professional Services Automation (PSA), native telecommunications billing, Remote Monitoring & Management (RMM), and integrated payment processing within a single database architecture. The platform is differentiated by its billing-first design: CDR ingestion, usage rating, and multi-jurisdictional telecom tax compliance (federal USF, state taxes, E911 surcharges, and local fees across 11,000+ jurisdictions with quarterly USF updates) sit at the architectural foundation rather than being bolted onto a ticketing system. PSA modules on top of this billing core include service desk, time tracking, scheduling and dispatch, CRM, reporting, inventory, project management, workflow automation, customer portal, and a mobile app. The RMM stack adds Endpoint Detection & Response and cloud backup, and an acquired Odin for BroadWorks product (sourced from the April 2022 Park Bench Solutions acquisition) extends quote-to-cash capabilities into the Cisco BroadWorks community.
The platform is priced on a per-technician subscription basis (positioned in the $65-$179 per technician per month range) with usage-based billing for telecommunications customers and transaction fees from integrated payment processing. Rev.io primarily targets Managed Service Providers (MSPs) and Communications Service Providers (CSPs), with secondary solutions for Security System Installation, Audio Video Installation, Managed Print, and IoT/Wireless providers. Distribution combines direct enterprise field sales led by President & COO Evan Rice with inside sales, channel partnerships through Acronis, Avalara, Twilio, Microsoft CSP, and Pax8, and self-serve demo requests. The company is led by CEO Brent Maropis, is backed by private equity sponsor Primus Capital, and has executed three acquisitions since 2021 to broaden the platform, most recently acquiring Tigerpaw in July 2023.
Rev.io generates revenue through three streams: SaaS platform subscriptions (per-technician pricing across PSA, telecom billing, RMM, and payments), usage-based billing services for communications providers including CDR rating and trunk-level billing, and transaction fees from integrated payment processing. Marketing emphasizes quantified customer outcomes such as 2x revenue growth (JCM Telecom), 300% operational efficiency gains (PrimeVox), and a 5:1 ROI (Affiliated Technology Solutions), alongside transparent pricing as a differentiator versus legacy competitors with hidden custom contracts. The firm is privately held with no disclosed public ticker, no disclosed parent company, and no recent funding rounds beyond the 2020 Primus Capital backing and a 2015 SaaS Capital debt facility; revenue is not publicly disclosed in the input data.
Rev.io firmographics
Firmographics- Name
- Rev.io
- Legal name
- Rev.io, LLC
- Website
- https://rev.io
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Rev.io is a SaaS provider of an AI-native unified platform that consolidates PSA, telecom billing, RMM, and payments processing for Managed Service Providers and Communications Service Providers. Backed by Primus Capital, the company serves mid-market and enterprise service providers via direct sales and channel partners including Pax8, Acronis, Avalara, and Microsoft CSP.
- Ownership category
- akta.pro rank
Rev.io industry classification
Industry- Product category
- Telecom Billing and Professional Services Automation (PSA) Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Professional Services Automation (PSA) & Services ERP (HDAEAEAF)
- akta.pro secondary industries
- Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Rev.io is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Rev.io business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Rev.io generates revenue through SaaS platform subscriptions combining PSA, telecom billing, RMM, and payments in a unified platform. The pricing is typically per-technician or per-seat with tiered plans offering different capability levels. The company competes in the $65-$179/tech/month range for PSA platforms.
- Usage-Based Billing Services: For communications service providers, Rev.io handles usage-based billing for voice services including CDR rating, overage charges, and trunk-level billing. Revenue is generated as a percentage of processed transactions or as part of the overall platform subscription.
- Payment Processing: Integrated payment processing for accounts receivable and payable, generating transaction fees from payment processing across the platform's customer base.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per-technician pricing model typical for PSA software |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels9 records
Rev.io product offering
Product offeringCore offering
Rev.io provides an AI-native unified SaaS platform that consolidates native communications (telecom) billing, Professional Services Automation (PSA), merchant payments processing, and Remote Monitoring & Management (RMM) for Managed Service Providers (MSPs), Communications Service Providers (CSPs), and Field Service Integrators. The platform combines CDR-based usage rating, multi-jurisdictional telecom tax compliance, service desk, time tracking, dispatch, CRM, project management, workflow automation, RMM with EDR, cloud backup, and integrated payments behind a single database, eliminating the reconciliation overhead and integration tax of fragmented bolt-on stacks.
Product overview
Rev.io is an AI-native unified platform consolidating native communications billing, Professional Services Automation (PSA), payments processing, and Remote Monitoring & Management (RMM) for Communications Service Providers (CSPs), IT Managed Service Providers (MSPs), and Field Service Integrators. The platform architecture centers on a billing-first design, with the telecom billing engine (supporting usage rating, CDR ingestion, multi-jurisdictional tax compliance) serving as the foundational core. On top of this, PSA modules provide service desk, time tracking, scheduling/dispatch, CRM, reporting, project management, workflow automation, and mobile app. Payments processing (accounts receivable/payable) and RMM (endpoint detection & response, cloud backup) are natively integrated within the same system. Odin for BroadWorks (acquired from Park Bench Solutions) extends capabilities specifically for Cisco BroadWorks users, and the Cyber Protect Suite (powered by Acronis) adds security protection features. This single-database architecture eliminates reconciliation labor common in fragmented multi-tool stacks.
Differentiator
Problem solved
Functional benefit
Brands
- Odin for BroadWorks: A platform solution for Cisco BroadWorks users that provides quote-to-cash capabilities, originally from Park Bench Solutions (PBS).
Products and services
- Rev.io PSA Solutions Professional Services Automation (PSA) module that centralizes service desk, time tracking, scheduling & dispatch, CRM, inventory management, project management, workflow automation, reporting, customer portal, billing, payments, and mobile app capabilities for Managed Service Providers and Field Service Integrators.
- Rev.io Telecom Billing Telecom-grade native billing platform for Communications Service Providers supporting usage-based, variable, and recurring charges, including CDR ingestion, usage rating, multi-jurisdictional telecom tax compliance (USF, E911, state and local taxes), bundled invoicing, and automated compliance reporting.
- Rev.io Payments Processing Integrated payments processing module for accounts receivable and accounts payable automation, accepting credit card and ACH payments, sending automated reminders, and minimizing churn from failed payments across the Rev.io customer base.
- Rev.io Remote Monitoring & Management (RMM) Remote Monitoring & Management suite with endpoint detection and response (EDR) and cloud backup, natively integrated into PSA workflows for proactive IT service delivery and security monitoring of client endpoints.
- Odin for BroadWorks Platform originally developed by Park Bench Solutions and acquired by Rev.io in April 2022, purpose-built for Cisco BroadWorks users to provide quote-to-cash capabilities and expand service provider capabilities within the BroadWorks ecosystem.
- Rev.io CommerceHub Marketplace connectivity module that allows service providers to expand their service offerings and integrations within the Rev.io platform.
- Rev.io Cyber Protect Suite Security protection suite powered by Acronis, delivering automated alerting and ticketing within the Rev.io PSA workflow for MSPs serving clients with endpoint security and cyber protection needs.
Quantifiable outcome
- 2x revenue growth for customers (JCM Telecom case study)
- +6 more outcomes
Companies that use Rev.io
Customer profileNamed customers16 records
Segments11 records
Ideal customer profiles3 records
Rev.io technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature10 records
Rev.io partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- AcroniscoreAcronis integration expanded in Rev.io's Apollo 3 release with alert and ticketing automation for Rev.io's Cyber Protect Suite, enabling automated ticketing from Acronis alerts within the PSA workflow.
- Pax8corePax8 marketplace listing for Rev.io PSA and billing platform, enabling distribution to Pax8's network of MSP partners. Pax8's Rob Rae has spoken at Rev.io Summit on MSP-CSP convergence.
- CereTaxminorTelecom tax compliance partner specializing in MSP tax and accounting for communications services, recommended as expert compliance support alongside Rev.io's built-in tax automation.
- TaxConnexminorTelecom tax compliance partner for communications services, offering tax code updates and remittance requirements support recommended alongside Rev.io's platform.
- Cisco BroadWorkscoreOdin for BroadWorks platform — acquired through Park Bench Solutions — serves Cisco BroadWorks users with quote-to-cash capabilities, expanding Rev.io's services within the Cisco BroadWorks community.
- Microsoft CSPminorMicrosoft Cloud Solution Provider program partnership for Rev.io's MSP partners offering Azure, M365, and Google Workspace services.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Rev.io competitors and assessment
Company assessmentDirect peers
- ConnectWise: ConnectWise is the dominant PSA, RMM, and cybersecurity platform for MSPs, Thoma Bravo-backed. It is the primary competitor Rev.io positions against with its billing-first consolidated platform and transparent pricing.
- Kaseya: Kaseya offers Kaseya BMS (PSA), VSA (RMM), and IT management suites for MSPs and IT departments, plus acquired Autotask and Datto. It directly competes on the consolidated-PSA value proposition.
- Autotask: Autotask is a long-standing PSA platform for MSPs, now part of Kaseya. It competes head-to-head with Rev.io's PSA module on service desk, ticketing, time tracking, and billing.
- HaloPSA: HaloPSA is an emerging PSA platform directly targeting MSPs seeking modern alternatives to ConnectWise and Autotask. It competes on similar workflows to Rev.io's PSA module.
- Syncro: Syncro offers a unified PSA + RMM platform for MSPs at transparent per-technician pricing. It directly competes with Rev.io on the consolidated-stack value proposition and pricing transparency.
- NinjaOne: NinjaOne is an RMM and endpoint management platform that has expanded into broader IT management. It competes with Rev.io's RMM module and is increasingly moving into adjacent PSA-adjacent workflows.
- IDI Billing Solutions: IDI Billing Solutions is a telecom billing and back-office platform for communications service providers. It competes most directly with Rev.io's telecom billing module, including usage rating, CDR processing, and back-office workflows for CSPs.
Broad incumbents
- ServiceNow: ServiceNow is a broad enterprise platform with ITSM, workflow automation, and PSA-adjacent capabilities. It does not specialize in MSP/PSA but overlaps with Rev.io at the enterprise end of the market, particularly in service desk and workflow automation.
Emerging players
- Atera: Atera offers a PSA + RMM platform for smaller MSPs with transparent per-technician pricing. It targets the same consolidated-platform value proposition as Rev.io but is more focused on the SMB MSP segment.
- SuperOps: SuperOps is an AI-native PSA + RMM platform for MSPs with similar positioning to Rev.io's "AI-native" messaging. It competes for the same mid-market MSP customers with a modern UX and integrated stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Rev.io social profiles
Digital presenceRev.io financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rev.io leadership team
Management profileNumber of profiles
Profiles2 records
Rev.io subsidiaries and ownership
Company hierarchySubsidiaries2 records
Rev.io funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rev.io M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rev.io
What does Rev.io do?
Rev.io provides an AI-native unified SaaS platform that consolidates native communications (telecom) billing, Professional Services Automation (PSA), merchant payments processing, and Remote Monitoring & Management (RMM) for Managed Service Providers (MSPs), Communications Service Providers (CSPs), and Field Service Integrators. The platform combines CDR-based usage rating, multi-jurisdictional telecom tax compliance, service desk, time tracking, dispatch, CRM, project management, workflow automation, RMM with EDR, cloud backup, and integrated payments behind a single database, eliminating the reconciliation overhead and integration tax of fragmented bolt-on stacks.
Is Rev.io a public or private company?
Rev.io is a private company. It is classified as private equity controlled and is currently operating.
When was Rev.io founded?
Rev.io was founded in 2002. It employs 101 to 250 people.
Where is Rev.io based?
Rev.io is headquartered in Atlanta, United States, in the North America region.
How does Rev.io make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are usage-Based Billing Services and payment Processing.
Who are Rev.io's main competitors?
Direct peers on record are ConnectWise, Kaseya, Autotask, HaloPSA, Syncro, NinjaOne and IDI Billing Solutions. ServiceNow is listed as a broad incumbent. Emerging players are Atera and SuperOps.
Does Rev.io have an API?
Yes. Rev.io exposes a public API.
What industry is Rev.io in?
Rev.io's product category is Telecom Billing and Professional Services Automation (PSA) Software. Its primary akta.pro industry code is HDAEAEAF, Professional Services Automation (PSA) & Services ERP, with a secondary code of HDAEAFAL, Field Service CRM (Dispatch, Scheduling & Mobile Service). Its NAICS code is 51821 and its SIC code is 7372.