RocketPhone
RocketPhone.ai is a London-based Salesforce-native conversation intelligence platform that captures voice, mobile, video, and in-person customer interactions and converts them into structured CRM data for sales, service, and field teams.
- Company typePrivate
- Founded2015
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RocketPhone does
RocketPhone.ai Limited is a London-based, privately held conversation intelligence platform built natively for Salesforce, founded in 2015 and operating with 11-50 employees. Its core offering captures voice, mobile, video, and in-person customer conversations and transforms them in real time into structured Salesforce data, including transcripts, recordings, AI-generated summaries, sentiment, topics, next steps, and deal signals. The product suite comprises RocketPhone Dialer (an AI-powered business softphone), RocketCell (a mobile network that logs mobile calls into Salesforce), RocketVideo (video meeting intelligence), a native CTI integration for Salesforce Sales and Service Cloud, and a Vulnerability Detection module for regulated industries such as financial services.
Underlying the platform are AI capabilities spanning speech recognition, natural language processing for buying-signal and compliance detection, process automation (automated CRM logging), anomaly detection, and knowledge retrieval surfaced as live AI assist during calls. RocketPhone is a certified Salesforce ISV listed on AppExchange, with SOC 2 Type II, GDPR, and FCA authorizations, and operates from a registered office at 40 Gracechurch Street, London. The company is led by founder and CEO Muj Choudhury, a former Salesforce Director.
Commercially, RocketPhone runs a SaaS subscription model with per-seat pricing starting at £20 per user per month, available on monthly or 12-month terms, supplemented by usage-based charges for telephony, professional services day rates (£600-£1,200), and hardware sales for SIMs and handsets. Go-to-market combines enterprise direct sales, AppExchange marketplace discovery, a self-serve trial motion, and a Salesforce SI Partner Program, targeting sales, customer service, field, operations, marketing, and business leader buyers. Named enterprise customers include Groupe Atlantic, Bruntwood, Ideal Heating, M&G, Beal Homes, WasteTrade, Tevalis, Opus IVS, Pro Carrier, Global Charter, and Prudential, with the company reporting 1,100% year-on-year customer growth and being actively in a funding round following a $10.5M raise in January 2025 and the acquisition of Sandyx.com.
RocketPhone firmographics
Firmographics- Name
- RocketPhone
- Legal name
- RocketPhone.ai Limited
- Website
- https://rocketphone.ai
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RocketPhone.ai is a London-based Salesforce-native conversation intelligence platform that captures voice, mobile, video, and in-person customer interactions and converts them into structured CRM data for sales, service, and field teams.
- Ownership category
- akta.pro rank
RocketPhone industry classification
Industry- Product category
- Conversation Intelligence Software
- NAICS
- All Other Telecommunications (517810), Telecommunications (517)
- SIC
- Services-Computer Integrated Systems Design (7373), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Rugged Smartphones & Push-to-Talk Devices (HDACALAI)
Keywords
Where RocketPhone is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
RocketPhone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Per-Seat Licensing: Predictable per-seat pricing model for the RocketPhone platform. Customers pay recurring subscription fees based on user count. Supports monthly billing (30-day contracts) and annual billing (12-month contracts).
- Usage-Based Charges: Usage-based pricing for calls, SMS, MMS, and data beyond inclusive bundle allowances. International calling bundles available at additional monthly charges. Premium features and bolt-on extras can be added.
- Professional Services: Customisation, implementation, configuration, development, enhancement, and integration services. Standard day rates: Project Director £1,200/day, Standard Engineer £800/day, Junior Engineer £600/day.
- Hardware Sales: Sale of SIM cards, handsets, and equipment for RocketCell mobile service. Physical SIM delivery with delivery charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Core RocketPhone Platform |
| Per seat | Annual | Annual Subscription |
| Per seat | Monthly | From £20 per user per month |
| Other | Pay-as-you-go | Professional Services Day Rates |
| Per seat | Monthly | Unlimited UK Call Plans |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
RocketPhone product offering
Product offeringCore offering
RocketPhone provides an AI-powered conversation intelligence platform natively built for Salesforce. It captures voice, mobile, video, and in-person customer conversations and automatically transforms them into structured Salesforce data including transcripts, recordings, AI summaries, sentiment, topics, next steps, and deal signals. The offering combines a softphone dialer, an AI-enabled business mobile network (RocketCell), video meeting intelligence (RocketVideo), and a certified native CTI integration with add-on vulnerability detection for regulated industries.
Product overview
RocketPhone.ai is a conversation intelligence platform built natively for Salesforce, comprising a unified portfolio of products: RocketPhone Dialer (AI-powered business softphone), RocketCell (mobile network with Salesforce logging), RocketVideo (video meeting intelligence), and Salesforce Integration (native CTI). The platform captures voice, mobile, video, and in-person customer conversations and transforms them in real-time into structured Salesforce data including transcripts, recordings, AI summaries, sentiment analysis, topics, next steps, and deal signals. Platform features include live AI assist during calls, automated CRM logging, compliance monitoring, and forecasting on real signals. Available as a certified Salesforce ISV on AppExchange with 99.99% uptime.
Differentiator
Problem solved
Functional benefit
Brands
- RocketCell: World's first AI-enabled business mobile network that records and logs every mobile call in Salesforce
- RocketVideo
- RocketPhone Dialer
- RocketPhone
Products and services
- RocketPhone Dialer AI-powered business softphone designed for Salesforce workflows that captures all customer conversations and transforms them into structured Salesforce data including transcripts, recordings, summaries, sentiment, and deal signals. Sold to sales and customer service teams on a per-seat subscription basis.
- RocketCell World's first AI-enabled business mobile network that records and logs every mobile call directly into Salesforce via a RocketCell SIM. Enables field teams to have all mobile calls auto-logged with actionable intelligence, sold as a hardware plus subscription offering.
- RocketVideo Video meeting intelligence solution for Salesforce that captures and processes video conversations and syncs transcription, analysis, and structured data into Salesforce records. Sold to enterprise and mid-market customers on a per-seat basis.
- Salesforce Integration (Native CTI) Certified Salesforce ISV integration available on AppExchange providing native CTI for Sales Cloud and Service Cloud. Extends Salesforce from static CRM fields to real-time conversation intelligence and is offered as the central deployment layer for the platform, with end-to-end or BYOC (Bring Your Own Carrier) options.
- Vulnerability Detection Real-time customer vulnerability flagging add-on for regulated industries that detects vulnerability indicators and policy-breach language during conversations. Sold to FCA-regulated financial services buyers as a compliance and consumer-duty capability on top of the core RocketPhone platform.
Quantifiable outcome
- 1,100% year-on-year customer growth
- +4 more outcomes
Companies that use RocketPhone
Customer profileNamed customers11 records
Segments7 records
Ideal customer profiles4 records
RocketPhone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability9 records
Feature8 records
RocketPhone partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Seven20coreRocketPhone.ai partners with Seven20 to deliver a world-class recruitment experience inside Salesforce. This partnership enables recruitment process optimization by integrating conversation intelligence capabilities directly into Salesforce for recruitment workflows.
- SalesforcecoreCertified Salesforce ISV partner with native apps available on AppExchange. Deep, native Salesforce experience with computer telephony integration for Sales & Service Cloud. Provides conversation intelligence that extends Salesforce capabilities.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
RocketPhone competitors and assessment
Company assessmentDirect peers
- Dialpad: AI-powered cloud communications and contact center platform with Salesforce integration; directly competes on AI voice, real-time transcription, agent assist, and post-call summarization.
- Gong.io: Leading conversation intelligence platform for revenue teams with Salesforce integration; directly competes on AI transcription, call summarization, deal signal detection, and forecasting for Salesforce customers.
- Aircall: Cloud-based business phone system with native Salesforce CTI integration and conversation intelligence features; directly competes for the same Salesforce-using SMB and mid-market phone/AI buyer.
- Chorus.ai (ZoomInfo): Conversation intelligence and sales call analytics platform; competes head-to-head on AI-powered call recording, transcription, and Salesforce deal insights for enterprise sales teams.
- Natterbox: Salesforce-native CTI and contact center solution historically positioned as the closest pure Salesforce CTI competitor to RocketPhone, targeting Salesforce Service Cloud and Sales Cloud voice workflows.
- JustCall (by SaaSLab): Cloud phone system with Salesforce integration offering AI call summaries, transcription, and conversation analytics; competes for the same Salesforce-using sales and support teams on price-sensitive deals.
Broad incumbents
- RingCentral: Large cloud communications incumbent with broad Salesforce integration and emerging AI features; competes across the same CTI and AI conversation use cases as part of a much larger UCaaS portfolio.
- Talkdesk: Cloud contact center platform with Salesforce integration and AI capabilities; competes for enterprise customer service and sales use cases with a broader contact center portfolio than RocketPhone.
Emerging players
- Observe.AI: Conversation intelligence platform focused on contact center AI (QA, agent coaching, sentiment); overlaps with RocketPhone's compliance/QA use cases for customer service teams, though less Salesforce-centric.
- Cresta: Real-time AI agent assist and conversation intelligence platform for sales and support; competes on the live AI assist use case that is a flagship RocketPhone feature, with broader enterprise reach.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
RocketPhone social profiles
Digital presenceRocketPhone compliance and trust
Trust signalCompliance4 records
RocketPhone financial estimates
Financial estimateRevenue estimate
Valuation estimate
RocketPhone leadership team
Management profileNumber of profiles
Profiles2 records
RocketPhone funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RocketPhone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RocketPhone
What does RocketPhone do?
RocketPhone provides an AI-powered conversation intelligence platform natively built for Salesforce. It captures voice, mobile, video, and in-person customer conversations and automatically transforms them into structured Salesforce data including transcripts, recordings, AI summaries, sentiment, topics, next steps, and deal signals. The offering combines a softphone dialer, an AI-enabled business mobile network (RocketCell), video meeting intelligence (RocketVideo), and a certified native CTI integration with add-on vulnerability detection for regulated industries.
Is RocketPhone a public or private company?
RocketPhone is a private company. It is classified as venture growth investor backed and is currently operating.
When was RocketPhone founded?
RocketPhone was founded in 2015. It employs 11 to 50 people.
Where is RocketPhone based?
RocketPhone is headquartered in London, United Kingdom, in the Europe region.
How does RocketPhone make money?
Four revenue lines are on record. SaaS Subscription - Per-Seat Licensing is the primary driver. The others are usage-Based Charges, professional Services and hardware Sales.
Who are RocketPhone's main competitors?
Direct peers on record are Dialpad, Gong.io, Aircall, Chorus.ai (ZoomInfo), Natterbox and JustCall (by SaaSLab). Broad incumbents are RingCentral and Talkdesk. Emerging players are Observe.AI and Cresta.
Does RocketPhone have an API?
No public API is recorded for RocketPhone.
What industry is RocketPhone in?
RocketPhone's product category is Conversation Intelligence Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 517810 and its SIC code is 7373.