Health iPASS

What Health iPASS does

Health iPASS is a privately held, Nashville-headquartered healthcare technology company founded in 2014 that sells a cloud-based patient engagement and revenue cycle platform to medical practices of all sizes and specialties across the United States. The platform combines patient-facing digital workflows — digital intake, eligibility verification, self-service check-in, omnichannel communications, and AI-assisted self-scheduling — with integrated payment processing (HiP Merchant Processing, including card-on-file, ACH, contactless, and now Sunbit financing), packaged into three bundles (Connect at $250/provider, Engage at $200/provider, Accelerate at $100/provider) plus a $150/provider Scheduling add-on, with standard 3-year contracts.

The technology stack is built around bidirectional, FHIR-first PM/EHR integration with optional HL7 v2 support, covering 50+ systems including athenaOne, Epic, Oracle Health (Cerner), MEDITECH, Greenway, NextGen, eClinicalWorks, AdvancedMD, Nextech, Veradigm, and eMDs. Eligibility verification is real-time across 900+ payers, and payment flows use PCI Level One compliance with P2PE encryption and tokenized card storage. Configuration-driven architecture allows modules to be added without custom development. AI is applied narrowly: virtual voice-based scheduling agents extend the rules-based scheduling engine, predictive analytics target no-show reduction, and the Cost Estimator combines eligibility data with contracted rates.

The business model is SaaS subscription (per provider, monthly) plus transaction fees from integrated payment processing, with incremental hardware sales (kiosks, terminals) and a partner program generating referral and reseller revenue. Go-to-market combines direct enterprise field sales with a consultative selling motion aimed at practice administrators and revenue cycle leaders, supported by inside sales, a partner/reseller channel, and marketplace listings inside athenahealth and Epic. Reported scale includes 10K+ healthcare providers, 100M+ annual patient interactions, and $2B+ in annual payment volume flowing through the platform.

Name

Health iPASS

Legal name

Health iPASS

Website

https://healthipass.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Health iPASS provides a cloud-based patient engagement and integrated payment processing platform for US medical practices, combining digital intake, real-time eligibility verification across 900+ payers, AI-assisted self-scheduling, and omnichannel patient communications via bidirectional FHIR integrations with 50+ PM/EHR systems.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement & Revenue Cycle Software

NAICS

Health Care and Social Assistance (62), Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Intake, Digital Registration & eForms (HLACAEAF)

akta.pro secondary industries

Patient Intake, Registration & Digital Forms (HLACADAD), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Patient engagement software
• Healthcare payment processing
• Revenue cycle management
• Medical practice solutions
• Patient intake platforms

Headquarters

HQ city

Oak Brook

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. SaaS Subscription - Per Provider: Health iPASS generates primary revenue through SaaS subscriptions billed per provider on a monthly or annual basis. Pricing tiers are structured around solution bundles: Connect at $250/provider, Engage at $200/provider, Accelerate at $100/provider, and Scheduling add-on at $150/provider. The standard contract length is 3 years with configuration-driven deployment.
2. Payment Processing Fees: Revenue is generated through integrated payment processing services including credit/debit card transactions, ACH transfers, and contactless payments. The company operates with transparent interchange pass-through pricing plus a defined markup, differentiating from flat-rate or tiered pricing models. Payment processing integrates bidirectionally with PM/EHR systems.
3. Partner Revenue Sharing: Partner program generates revenue through reseller and referral models. Partners integrate Health iPASS into their offerings and share in recurring SaaS and payment revenue. The program targets consultants and firms seeking to expand product offerings with high-margin SAAS and payment solutions, with claims of 30%+ increase in recurring revenue for partners.
4. Hardware Sales: Point-of-service hardware including freestanding kiosks, tabletop kiosks, tablet support, and Cloud Payments devices are available as add-ons. Hardware extends self-service capabilities for dedicated check-in, form completion, and payment collection touchpoints in waiting rooms.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Health iPASS provides a cloud-based patient engagement and revenue cycle platform for healthcare practices, combining digital patient intake, real-time insurance eligibility verification, automated patient communications, AI-powered self-scheduling, and integrated payment processing with bidirectional PM/EHR integration. The platform is sold as modular solution bundles (Connect, Engage, Accelerate) and add-ons (Scheduling, Hardware, Payment Processing) on a per-provider subscription model, targeting medical practices, specialty groups, MSOs, and health systems across the United States.

Product overview

Health iPASS offers a modular patient engagement platform with three core bundles (Connect, Engage, Accelerate) and optional add-ons. Connect is the all-in-one suite combining all features; Engage focuses on patient readiness and digital intake; Accelerate targets payment collection and revenue acceleration. Add-on modules include Scheduling (AI-powered self-scheduling with virtual agents), Payment Processing, Hardware (kiosks/terminals), and Cost Estimator. Individual products include Patient Communications (omnichannel messaging), Insurance Eligibility Verification (900+ payers), Digital Patient Forms (HIPAA-compliant with e-signatures), and Digital Patient Intake. All solutions integrate bidirectionally with 50+ PM/EHR systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Connect (Patient Engagement Suite) All-in-one patient engagement suite unifying digital patient intake, automated payments, appointment reminders, and bidirectional PM/EHR integration across the entire patient journey. Targets healthcare practices seeking end-to-end front-office transformation with seamless integration into existing PM/EHR systems.
• Engage (Omnichannel Digital Engagement) Patient readiness and digital intake solution providing digital forms, real-time eligibility verification, self-service check-in (mobile, tablet, kiosk), and two-way patient messaging. Targets healthcare practices seeking front-desk efficiency and ensuring patients arrive with completed forms and verified eligibility.
• Accelerate (Frictionless Patient Payments) Financial-focused patient payment solution including automated pre- and post-visit payment reminders, payment plans, card on file, auto-pay, credit card/ACH processing, patient financing, in-clinic and online payments with eligibility verification and cost estimation. Targets healthcare practices seeking to reduce bad debt and accelerate cash flow.
• Scheduling (AI-Powered Patient Self-Scheduling) AI-powered patient self-scheduling solution available standalone or as add-on to any bundle. Includes virtual AI scheduling agents that handle voice-based appointment tasks, patient self-scheduling, staff centralized scheduling, and automated confirmations/reminders. Targets reduction of no-shows and optimization of appointment availability.
• Payment Processing (HiP Merchant Processing) Native payment processing integrated into the Health iPASS platform with PCI Level One compliance and P2PE encryption. Supports credit/debit cards, HSA/FSA cards, contactless payments including Apple Pay and Google Pay, and ACH transfers, enabling secure transaction processing at point of care with interchange pass-through pricing.
• Point of Service Hardware (Kiosks & Terminals) Self-service hardware including virtual kiosks (software-only), tablet support, tabletop kiosks, free-standing kiosks, and Cloud Payments Devices with EMV, contactless, and mobile wallet support. Enables dedicated patient check-in, form completion, and payment collection touchpoints in waiting rooms.

Quantifiable outcome

• 50% average increase in patient collections
• +7 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

AI capability7 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core.

• SunbitcoreTechnology or Integration · 8 April 2026Health iPASS partnered with Sunbit to embed patient financing into its healthcare payment platform. This integration enables flexible payment options without hard credit checks, increasing approval rates to over 90%, and has demonstrated up to ten times improved collection performance. The partnership expands financial options available to patients while improving collections for healthcare providers.
• MastercardcoreTechnology or Integration · 27 August 2024Health iPASS enabled Mastercard's account-to-account bill pay network, Remote Payment and Presentment Service (RPPS), to power online healthcare bill pay in the US. This partnership offers more secure and frictionless digital payment choices for patients and providers, helping convert paper check payments into faster, more secure digital payments and improving cashflow for healthcare providers.
• athenahealthcoreTechnology or IntegrationHealth iPASS integrates natively with athenaOne and athenaPractice through the athenahealth marketplace. The integration provides bidirectional data sync for patient intake, scheduling, eligibility verification, and payment workflows. Health iPASS distinguishes itself through highest-level athena integration, enabling practices to reduce wait times, claim denials, and increase patient collections without additional staff.
• EpiccoreTechnology or IntegrationHealth iPASS integrates with Epic through the Epic App Orchard marketplace, enabling bidirectional data synchronization for patient engagement workflows including intake, communications, scheduling, and payments.
• Oracle Health (Cerner)coreTechnology or IntegrationHealth iPASS integrates with Oracle Health (formerly Cerner) for bidirectional patient data synchronization and workflow automation.
• NextGen HealthcarecoreTechnology or IntegrationHealth iPASS integrates with NextGen Healthcare PM/EHR systems, enabling practices to streamline patient engagement, intake, and payment workflows with bidirectional data sync.
• eClinicalWorkscoreTechnology or IntegrationHealth iPASS integrates with eClinicalWorks (both on-premise and cloud versions) for bidirectional patient engagement and payment workflow integration.
• Greenway HealthcoreTechnology or IntegrationHealth iPASS integrates with Greenway Health's Intergy and PrimeSUITE PM/EHR platforms for patient engagement and revenue cycle management workflows.
• AdvancedMDcoreTechnology or IntegrationHealth iPASS integrates with AdvancedMD for bidirectional patient engagement, scheduling, and payment workflow synchronization.
• MEDITECHcoreTechnology or IntegrationHealth iPASS integrates with MEDITECH Expanse and other MEDITECH platforms for patient engagement and revenue cycle management integration.
• NextechcoreTechnology or IntegrationHealth iPASS integrates with Nextech PM/EHR systems, particularly focused on specialty practices in dermatology, med spa, and ophthalmology for patient engagement workflows.
• VeradigmcoreTechnology or IntegrationHealth iPASS integrates with Veradigm (formerly Allscripts) PM/EHR systems including Touchworks for bidirectional patient engagement and payment integration.
• eMDscoreTechnology or IntegrationHealth iPASS integrates with eMDs Ambulatory PM/EHR systems for patient engagement and revenue cycle workflow synchronization.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Phreesia: Phreesia is a direct competitor offering patient intake, registration, eligibility verification, and payments integrated with PM/EHR systems — overlapping almost feature-for-feature with Health iPASS's Engage and Accelerate bundles for ambulatory practices.
• Cedar: Cedar is a direct competitor focused on patient billing, payments, and engagement for healthcare providers, including AI-driven personalization and financing-like workflows that compete head-on with Health iPASS's Accelerate bundle.
• Collectly: Collectly is a direct peer providing patient billing, statements, and digital payment workflows for medical practices, overlapping with Health iPASS's payment reminders, online bill pay, and card-on-file features.
• Luma Health: Luma Health is a direct competitor offering patient self-scheduling, reminders, two-way messaging, and intake workflows integrated with EHRs — competing directly with Health iPASS's Engage bundle and Scheduling add-on.
• Relatient: Relatient is a direct competitor providing patient communication, appointment reminders, self-scheduling, and digital intake solutions for ambulatory practices and health systems.
• Klara: Klara is a direct competitor offering patient communication, two-way messaging, and digital intake workflows — overlapping with Health iPASS's Patient Communications and Engage bundle capabilities.
• Artera (formerly WELL Health): Artera is a direct competitor in patient communication and engagement, offering omnichannel messaging, reminders, and patient outreach that overlap with Health iPASS's communication and engagement modules.
• NexHealth: NexHealth is a direct competitor offering patient scheduling, online booking, digital forms, reminders, and EHR-integrated patient engagement for dental and medical practices.
• Solutionreach: Solutionreach is a direct competitor offering patient engagement, reminders, surveys, and front-office communication tools — competing in the same mid-market ambulatory practice segment as Health iPASS.
• PatientPop (by Tebra): PatientPop (now part of Tebra) is a direct competitor offering patient engagement, intake, scheduling, and payment solutions tailored to independent practices — overlapping with Health iPASS's bundles across multiple modules.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/healthipass
• Facebookfacebook.com/healthipass
• LinkedInlinkedin.com/company/healthipass-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds5 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health iPASS