Reclaimit
Reclaimit is a Nordic B2B SaaS platform that unifies returns, supplier claims, repair, and recommerce workflows for e-commerce brands and retailers, with deep ERP and commerce integrations and built-in EU compliance.
- Company typePrivate
- Founded2004
- HeadquartersPiteå, Sweden
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Reclaimit does
Reclaimit is a Nordic B2B SaaS company providing an integrated post-purchase management platform for e-commerce brands and retailers. The platform unifies four modules — Return & Exchange, Reclaim (supplier claims), Repair (warranty and EU Right to Repair compliance), and Recommerce (trade-in and refurbished resale) — with an underlying RMA engine and, as of 2026, an EU Directive 2023/2673 compliant withdrawal-button feature. The technology layer is a cloud-based SaaS platform with an open API and over 50 pre-built connectors to commerce platforms (Shopify, Centra, Magento, WooCommerce, Litium), ERPs (SAP, IFS, Microsoft Dynamics 365 Business Central, Visma, Fortnox), helpdesks (Zendesk, Freshdesk, Dixa), and 15+ logistics carriers, allowing merchants to centralize returns, claims, repair, and recommerce workflows with the rest of their commerce, ERP, and customer support stack.
The company serves approximately 600 retailers and suppliers and reports having processed over 18 million returns across its 20-year operating history. Customer segments span fashion (Cervera, NA-KD, Ideal of Sweden, Galvin Green, NUDIENT, Frank Dandy), electronics (NetOnNet, Scandinavian Photo, Elon), retail and grocery (Salling Group, Coop, Power, CDON, Granit), marketplaces (Fyndiq), and furniture (Hultens). Reclaimit operates from Piteå and Stockholm with a team in the 11–50 range and is led by CEO Wilhelm Hamilton with Maria Hagman as CMO.
Reclamationit monetizes via subscription, quote-based enterprise contracts billed annually, and supports both enterprise field sales and an inside-sales/ROI-assessment motion for the mid-market. The company is privately held, reports no parent or external investor beyond a small 2016 financing round from Almi Invest, Partnerinvest Norr, and Spintop Ventures, and is positioned as the Nordic market leader with an expanding global footprint.
Reclaimit firmographics
Firmographics- Name
- Reclaimit
- Legal name
- Reclaimit
- Website
- https://reclaimit.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Reclaimit is a Nordic B2B SaaS platform that unifies returns, supplier claims, repair, and recommerce workflows for e-commerce brands and retailers, with deep ERP and commerce integrations and built-in EU compliance.
- Ownership category
- akta.pro rank
Reclaimit industry classification
Industry- Product category
- Returns and Post-Purchase Management Software
- NAICS
- Business Support Services (5614)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Refurbishment, Remanufacturing & Recommerce Enablement (TLAIAHAC)
- akta.pro secondary industries
- Recommerce, Trade-In & Buyback Collection (TLAAALAM), Product Take-Back & Reverse Logistics Programs (EUAIANAA), Donation, Reuse & Sustainability Returns Programs (TLAIAHAJ)
Keywords
Where Reclaimit is headquartered
LocationHeadquarters
- HQ city
- Piteå
- HQ country
- Sweden
- HQ region
- Europe
Offices2 records
Markets served
Reclaimit business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscription: Subscription-based SaaS model providing access to all-in-one post-purchase platform including returns, exchanges, claims, repairs, and recommerce modules. Pricing likely based on order volume or transaction count.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Contact sales for enterprise pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Reclaimit product offering
Product offeringCore offering
Reclaimit is a Nordic SaaS provider of an all-in-one post-purchase management platform consisting of four integrated modules: Reclaimit Return (automated returns, exchanges, and claims), Reclaimit Reclaim (supplier claims management), Reclaimit Repair (warranty and repair management aligned with EU Right to Repair), and Reclaimit Recommerce (circular trade-in and resale solutions). The platform enables e-commerce brands and retailers to automate post-purchase workflows, reduce manual handling, and convert returns into revenue or recommerce opportunities.
Product overview
Reclaimit is a Nordic SaaS company offering an all-in-one post-purchase experience platform consisting of four core integrated modules: Reclaimit Return (automated returns, exchanges, and claims), Reclaimit Reclaim (supplier claims management), Reclaimit Repair (warranty and sustainable repair management), and Reclaimit Recommerce (circular trade-in and resale solutions). The platform operates as a unified system where these modules share data and workflows, enabling merchants to offer seamless post-purchase experiences while transforming returns from a cost center into revenue opportunities. Additional offerings include an RMA (Return Merchandise Authorization) system and a withdrawal button feature for EU compliance.
Differentiator
Problem solved
Functional benefit
Products and services
- Reclaimit Return Automated returns, exchanges, and claims management module that enables hassle-free digital post-purchase experiences for e-commerce brands and retailers. Customers can initiate returns, track status, and receive automated notifications, while merchants gain control and transparency over the entire return process.
- Reclaimit Reclaim Streamlined supplier claims management module providing control over supplier claims and minimizing unnecessary write-offs through automated and streamlined case management for retailers and suppliers.
- Reclaimit Repair Sustainable repairs and warranty management module that extends product lifecycles through streamlined and automated repair and warranty processes, designed to meet consumer demands and EU Right to Repair regulations.
- Reclaimit Recommerce Circular recommerce module enabling retailers and brands to drive growth through trade-in programs and reselling refurbished products in the second-hand market, turning returns into new revenue streams.
- RMA System (Return Merchandise Authorization) Structured Return Merchandise Authorization system that automates the process from customer return request through case resolution, generating unique RMA numbers for tracking and controlling the return process with configurable claim rules and full reporting.
Quantifiable outcome
- 85% efficiency increase for Cervera through automated processes
- +5 more outcomes
Companies that use Reclaimit
Customer profileNamed customers21 records
Segments5 records
Ideal customer profiles2 records
Reclaimit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration58 records
AI capability5 records
Feature7 records
Reclaimit partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and supporting.
- ShopifycorePre-built e-commerce platform integration enabling seamless connection between Shopify stores and Reclaimit's post-purchase management system.
- CentracoreMarket-leading e-commerce platform integration empowering brands to scale globally with unified post-purchase workflows.
- SAPcoreEnterprise ERP integration connecting mission-critical operations including finance, procurement, and supply chain with post-purchase processes.
- Microsoft Business CentralcoreModern ERP system integration with pre-built Business Central connectors and certified partner network (Brightcom, Oteria, Codeunit).
- ZendeskcoreHelpdesk integration enabling continued use of Zendesk for case management while boosting workflow efficiency through pre-built Reclaimit connectors.
- KlaviyosupportingCRM integration enabling branded customer emails creating seamless post-purchase communication experiences.
- PostNordcoreLeading Nordic logistics provider integration for communication and return logistics solutions.
- DHLsupportingGlobal logistics integration connecting international return shipping capabilities.
- BudbeesupportingNordic carrier integration enabling home pickup and Budbee Box drop-off returns.
- IFSsupportingCloud ERP integration for operational excellence across finance, supply chain, and customer service.
- VismasupportingNordic ERP integration simplifying and digitizing business processes for SMB customers.
- WooCommercesupportingWordPress-based e-commerce platform integration for small to mid-market merchants.
- Magento/Adobe CommercesupportingEnterprise e-commerce platform integration suitable for B2B and B2C merchants.
- FortnoxsupportingNordic accounting and ERP integration for small businesses.
- Power BIsupportingBusiness intelligence integration for data-driven insights and custom reporting.
- LitiumsupportingScalable e-commerce platform for companies aspiring to online excellence.
- VoyadosupportingCustomer loyalty platform integration for retailers and brands.
- DB SchenkersupportingGlobal transport and logistics integration for international return shipments.
- ApplecoreAutomated activation lock checking for Apple products directly within the Repair workflow, eliminating manual verification steps.
- MiraklsupportingMarketplace infrastructure connecting consumers with agentic platforms for autonomous discovery and post-sale management.
- Nowaste LogisticssupportingNordic third-party logistics integration for comprehensive return handling.
- NovussupportingResearch partnership conducting annual 'State of Returns and Circular Shopping' surveys and reports.
Scale indicators9 records
Recent moves6 records
Expansion highlights4 records
Reclaimit competitors and assessment
Company assessmentDirect peers
- Loop Returns: US-based direct-to-consumer returns and exchange management SaaS. Closely comparable to Reclaimit's Return & Exchange module, with overlapping target customers (DTC e-commerce brands) and a similar workflow-automated approach to returns.
- AfterShip: Hong Kong-based post-purchase experience platform offering returns management, shipment tracking, and warranty tools. Competes head-to-head with Reclaimit on returns automation for global e-commerce merchants and shares the post-purchase SaaS positioning.
- Happy Returns (Affirm): Returns management SaaS offering box-free returns and exchanges, now part of Affirm. Highly comparable to Reclaimit Return & Exchange for omnichannel retailers and brands seeking automated, customer-friendly returns.
- ReturnGO: AI-powered returns management platform serving e-commerce brands with returns, exchanges, and warranty workflows. Directly overlaps Reclaimit's Return module feature set and target buyer (enterprise and mid-market merchants).
- Reverselogix: Returns management platform for enterprise retailers and manufacturers covering returns, repairs, and reverse logistics. Highly comparable to Reclaimit's Repair and Reclaim modules for enterprise-scale after-sales operations.
- Optoro: Returns and reverse logistics technology provider for retailers and brands. Comparable to Reclaimit's recommerce and returns disposition capabilities, particularly for optimizing resale and minimizing write-offs.
Regional players
- nShift: Nordic-headquartered delivery and returns management SaaS serving European shippers and carriers. Closest geographic competitor to Reclaimit in the Nordic region, with overlapping carrier integrations and returns workflows.
- Ingrid: Swedish delivery experience platform offering checkout, shipping, and returns for European e-commerce. Nordic-headquartered peer with overlapping carrier integrations and a focus on post-purchase experience similar to Reclaimit.
Broad incumbents
- Shopify (Shopify Returns / Shop Pay Returns): Global commerce platform whose built-in returns and Shop Pay Returns functionality competes with Reclaimit at the SMB and mid-market tier. Although Reclaimit integrates with Shopify, Shopify's bundled offering poses a competitive threat via platform bundling.
- Zendesk: Customer service and helpdesk SaaS used by Reclaimit customers and integration partners. While not a direct returns SaaS, Zendesk competes at the edges for case management workflows that overlap with Reclaimit's claims and return support features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Reclaimit social profiles
Digital presenceReclaimit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reclaimit leadership team
Management profileNumber of profiles
Profiles2 records
Reclaimit funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reclaimit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reclaimit
What does Reclaimit do?
Reclaimit is a Nordic SaaS provider of an all-in-one post-purchase management platform consisting of four integrated modules: Reclaimit Return (automated returns, exchanges, and claims), Reclaimit Reclaim (supplier claims management), Reclaimit Repair (warranty and repair management aligned with EU Right to Repair), and Reclaimit Recommerce (circular trade-in and resale solutions). The platform enables e-commerce brands and retailers to automate post-purchase workflows, reduce manual handling, and convert returns into revenue or recommerce opportunities.
Is Reclaimit a public or private company?
Reclaimit is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Reclaimit founded?
Reclaimit was founded in 2004. It employs 11 to 50 people.
Where is Reclaimit based?
Reclaimit is headquartered in Piteå, Sweden, in the Europe region.
How does Reclaimit make money?
One revenue line is on record: saaS Platform Subscription.
Who are Reclaimit's main competitors?
Direct peers on record are Loop Returns, AfterShip, Happy Returns (Affirm), ReturnGO, Reverselogix and Optoro. Regional players are nShift and Ingrid. Broad incumbents are Shopify (Shopify Returns / Shop Pay Returns) and Zendesk.
Does Reclaimit have an API?
Yes. Reclaimit offers an open API for integrations. The platform enables automated workflows for returns, repairs, recommerce, and claims through pre-built connectors and a robust open API. API set tools are mentioned for configuring automation rules and integrating with e-commerce platforms and ERP systems.
What industry is Reclaimit in?
Reclaimit's product category is Returns and Post-Purchase Management Software. Its primary akta.pro industry code is TLAIAHAC, Refurbishment, Remanufacturing & Recommerce Enablement, with a secondary code of TLAAALAM, Recommerce, Trade-In & Buyback Collection. Its NAICS code is 5614 and its SIC code is 7372.