Gateway Ticketing Systems
Gateway Ticketing Systems is a privately held vertical software vendor that sells the Galaxy ticketing, admission control, POS, and membership platform to 500+ attractions — including theme parks, zoos, museums, science centres, and transit operators — across the US, UK, Canada, and through a global reseller network.
- Company typePrivate
- Founded1988
- HeadquartersGilbertsville, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Gateway Ticketing Systems does
Gateway Ticketing Systems, Inc. is a privately held vertical software company founded in 1988 by Peter Grumblatt and headquartered in Gilbertsville, Pennsylvania. It develops and sells the Galaxy platform — a SQL-based ticketing, admission control, and integrated venue commerce system — to attractions including theme parks, waterparks, tours, zoos, aquariums, museums, and ferries/buses. Galaxy 8, launched in November 2024 with cloud-ready event-driven architecture on Microsoft Fluent Design 2.0, bundles ticketing, multi-channel sales (on-site, online, kiosks, call centers, OTA), admission control with biometric verification, point-of-sale for F&B and retail, membership/pass/donor management, CRM Plus, and Reporting Plus into a single integrated platform.
The company generates revenue through subscription-based software licensing, implementation professional services, managed services (database health checks, system administration), hardware reselling (POS, kiosks, gates, scanners), and hosted cloud services including the Galaxy Connect OTA marketplace. Pricing is quote-based with annual billing. Distribution is hybrid: direct enterprise field sales in the US, UK, and Canada, plus a global reseller network of seven regional partners (Accessdata in the Nordics, GA Tech in Latin America, MTI Systems in Southern Europe/Balkans, Ordell in East/Southeast Asia, Prologic First in MENA/India, SG Solutions in Malta, and V-Ticket in Oceania). The company employs 150+ professionals, serves 500+ venues worldwide, and processes 33 million tickets per year. President & CEO Michael Andre has led the company since 1998; founder Peter Grumblatt remains associated with the firm.
Gateway Ticketing Systems firmographics
Firmographics- Name
- Gateway Ticketing Systems
- Legal name
- Gateway Ticketing Systems, Inc.
- Website
- https://gatewayticketing.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Gateway Ticketing Systems is a privately held vertical software vendor that sells the Galaxy ticketing, admission control, POS, and membership platform to 500+ attractions — including theme parks, zoos, museums, science centres, and transit operators — across the US, UK, Canada, and through a global reseller network.
- Ownership category
- akta.pro rank
Gateway Ticketing Systems industry classification
Industry- Product category
- Attractions Ticketing & Admission Control Software
- NAICS
- Amusement and Theme Parks (71311)
- SIC
- Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)
- akta.pro secondary industries
- Event Access Control, Ticketing & Credential Screening (BPAKACAI), Ticketing & Event Distribution Networks (Affiliates/Partners) (MPAGAJAE)
Keywords
Where Gateway Ticketing Systems is headquartered
LocationHeadquarters
- HQ city
- Gilbertsville
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Gateway Ticketing Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Licensing: Galaxy ticketing and admission control platform licensed to attractions. On-premises SQL database with monthly cloud reporting option for web stores. Core platform for ticketing, admission control, retail, F&B, and membership management.
- Professional Services: Implementation and project management services including new Galaxy installations, admission control projects, front gate initiatives, and enhancement project management. 35+ years of industry experience informing best practices.
- Managed Services: Technical support and system administration assistance including system configuration, online sales channels setup, upgrade assistance, and database administration. Database health check services for SQL optimization.
- Hardware Sales: Point of sale systems, printers, self-serve kiosks, admission gates (turnstiles, scanning podiums, mobile scanners), and servers. Collaborates with hardware manufacturers and worldwide suppliers.
- Web Hosting & Load Balancing: Cloud-based hosting with load balancing for web stores. Includes server maintenance, security measures, 24/7 monitoring, PCI compliance support, and design updates/analytics reporting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise tier for large attractions |
| Subscription | Annual | Learning Subscription for Galaxy Training |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Gateway Ticketing Systems product offering
Product offeringCore offering
Gateway Ticketing Systems develops and licenses the Galaxy platform, a unified ticketing, admission control, point-of-sale, membership, CRM, and reporting software platform purpose-built for the attractions industry. The flagship Galaxy 8 platform integrates on-site and online ticket sales, admission control with turnstiles and biometric verification, food & beverage and retail POS, membership and donor management, CRM, and comprehensive reporting, sold primarily through subscription licensing to attractions venues worldwide.
Product overview
Gateway Ticketing Systems offers the Galaxy platform as a modular, unified ticketing and admission control solution. The core product is Galaxy 8, a next-generation platform integrating ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. The product portfolio includes: Galaxy 8 (core ticketing platform); Sell Tickets On-Site & Online + Admission Control (multi-channel sales and validation); CRM Plus and Reporting Plus (customer relationship management and analytics powered by Galaxy); Membership (membership/pass/donor management); Hardware (POS systems, printers, kiosks, admission gates); Food & Beverage and Retail (unified point-of-sale); Galaxy Connect (cloud-based OTA integration); and RevGen (revenue generation). Services include Managed Services, Professional Services, Web Store Fraud Protection, Hosting & Load Balancing, and Global Resellers. The system serves attractions including theme parks, waterparks, tours, zoos, aquariums, museums, ferries, and buses.
Differentiator
Problem solved
Functional benefit
Brands
- Galaxy 8: The latest evolution in ticketing and admission control platform with modern interface and enhanced performance capabilities.
- Galaxy Connect
- Galaxy
- CRM Plus
- Reporting Plus
- RevGen
- eGalaxy
Products and services
- Galaxy 8 Galaxy 8 is Gateway's flagship ticketing and admission control platform featuring a modern interface based on Microsoft Fluent Design 2.0 and Windows 11 design principles. It introduces cloud-ready event-driven architecture and integrates Galaxy Connect, Waivers for Galaxy, and SMS Ticket Delivery capabilities for attractions venues.
- Sell Tickets On-Site & Online + Admission Control A multi-channel ticketing and guest experience solution enabling sales through online web store, kiosks, call centers, hotel/vendor partners, and third-party distributors, with admission control featuring turnstiles, self-serve gates, mobile scanners, biometric verification, and photo validation for fraud prevention.
- CRM Plus (Powered by Galaxy)
Quantifiable outcome
- 33 million tickets sold annually through Galaxy platform
- +2 more outcomes
Companies that use Gateway Ticketing Systems
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
Gateway Ticketing Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability2 records
Feature8 records
Gateway Ticketing Systems partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered strategic, regional and minor.
- FEVOstrategicFEVO joined Galaxy Connect to bring smarter, more social ticketing to attractions. Partnership enables social ticket purchasing through FEVO's platform integrated with Galaxy Connect API.
- AccessdataregionalRegional reseller covering Denmark, Norway, Sweden, Finland, Iceland, and Greenland. Primary contact: Klaus Skaarup. Sells, installs and supports Galaxy at attractions in Scandinavian markets.
- GA TechregionalRegional reseller covering Mexico, Caribbean, Central and South America. Primary contact: Rogelio Acevedo. Distributes Galaxy platform in Latin American markets.
- Mti Systems LtdregionalRegional reseller covering Greece, Cyprus, Turkey, and Balkans. Primary contact: Nicole Thomadakis. Supports Galaxy installations in Southern European and Balkan markets.
- OrdellregionalRegional reseller covering East and Southeast Asia. Primary contact: Willy Goh. Distributes Galaxy platform across Asian markets.
- Prologic FirstregionalRegional reseller covering MENA, India, Pakistan, and Bangladesh. Primary contact: Amit Sharda. Also partnered on 26 children's entertainment venues across Saudi Arabia as noted in 2024 announcement.
- SG SolutionsregionalRegional reseller covering Malta. Primary contact: Elton Azzopardi. Supports Galaxy installations in Maltese market.
- V-TicketregionalRegional reseller covering Australia, New Zealand, and Pacific Islands. Primary contact: Clare Coyne. Distributes Galaxy platform in Oceania markets.
- DigonexstrategicDynamic pricing partnership with Digonex. Digonex analyzes historical and live data to generate tailored pricing recommendations for attractions. Attractions retain control with price floors/ceilings and approval authority.
- Citizen PrinterminorTraining partner providing realistic training environment for Galaxy Fundamentals Training program.
- Boca Systems, Inc.minorTraining partner providing realistic training environment for Galaxy Fundamentals Training program.
- PARminorEquipment partner that made Fundamentals Training initiative possible through generous donation.
Scale indicators6 records
Recent moves8 records
Expansion highlights5 records
Gateway Ticketing Systems competitors and assessment
Company assessmentDirect peers
- accesso Technology Group: accesso is the most directly comparable competitor, providing ticketing, admission control, POS, and guest experience solutions for attractions including theme parks, waterparks, zoos, and cultural venues. It serves the same customer verticals with a broadly overlapping product set, including online ticketing and admission management.
- AudienceView: AudienceView provides ticketing, CRM, and audience engagement software for performing arts, sports, and live event venues. It overlaps with Gateway in venue ticketing and CRM, though AudienceView is more concentrated in performing arts and sports while Gateway is concentrated in attractions and cultural venues.
- Tessitura Network: Tessitura provides an integrated CRM, ticketing, and fundraising platform for arts and cultural organizations including museums and performing arts centers. It competes with Gateway for museums and cultural venues where membership/donor management is central, though Tessitura is member-owned and non-profit-oriented.
- CenterEdge Software: CenterEdge provides integrated POS, ticketing, and facility management software for amusement parks, family entertainment centers, and waterparks. It directly overlaps with Gateway's Galaxy POS and admission control modules for the FEC and attractions market.
- DigiTickets: DigiTickets provides online ticketing and admission control solutions for visitor attractions in the UK and Ireland. It directly overlaps with Galaxy for theme parks, zoos, gardens, and visitor attractions in the UK market.
- Veezi: Veezi (by Vista Entertainment) provides cinema management and ticketing software, with extensions into broader leisure and entertainment venues. It overlaps with Galaxy's POS and admission control modules in the leisure venue segment, particularly for smaller chains.
Emerging players
- ROLLER Software: ROLLER is a cloud-native attractions management platform for FECs, trampoline parks, and family entertainment centers. It overlaps with Gateway's theme park and attractions segment but is more focused on smaller FEC operators and offers a modern cloud-native alternative to Galaxy's on-prem architecture.
- Ventrata: Ventrata is a reservation and ticketing platform for tours, attractions, and rentals. It overlaps with Gateway's tours and attractions segment with a modern cloud-native booking experience, positioning as an emerging alternative for tour operators considering Galaxy.
Broad incumbents
- Blackbaud: Blackbaud serves museums, zoos, and cultural nonprofits with donor management, CRM, and fundraising software including The Raiser's Edge — an integrated Gateway partner. While not a direct ticketing competitor, Blackbaud is a broad incumbent in adjacent functions that Gateway's CRM Plus and Membership modules also target.
Regional players
- Spektrix: Spektrix is a UK-based ticketing, CRM, and marketing platform focused on arts, theaters, and cultural venues. It is a regional peer with overlapping museum and cultural venue use cases versus Gateway, primarily competing in the UK market.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Gateway Ticketing Systems social profiles
Digital presenceGateway Ticketing Systems compliance and trust
Trust signalCompliance1 record
Gateway Ticketing Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gateway Ticketing Systems leadership team
Management profileNumber of profiles
Profiles6 records
Gateway Ticketing Systems funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gateway Ticketing Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gateway Ticketing Systems
What does Gateway Ticketing Systems do?
Gateway Ticketing Systems develops and licenses the Galaxy platform, a unified ticketing, admission control, point-of-sale, membership, CRM, and reporting software platform purpose-built for the attractions industry. The flagship Galaxy 8 platform integrates on-site and online ticket sales, admission control with turnstiles and biometric verification, food & beverage and retail POS, membership and donor management, CRM, and comprehensive reporting, sold primarily through subscription licensing to attractions venues worldwide.
Is Gateway Ticketing Systems a public or private company?
Gateway Ticketing Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Gateway Ticketing Systems founded?
Gateway Ticketing Systems was founded in 1988. It employs 101 to 250 people.
Where is Gateway Ticketing Systems based?
Gateway Ticketing Systems is headquartered in Gilbertsville, United States, in the North America region.
How does Gateway Ticketing Systems make money?
Five revenue lines are on record. Software Licensing is the primary driver. The others are professional Services, managed Services, hardware Sales and web Hosting & Load Balancing.
Who are Gateway Ticketing Systems's main competitors?
Direct peers on record are accesso Technology Group, AudienceView, Tessitura Network, CenterEdge Software, DigiTickets and Veezi. Emerging players are ROLLER Software and Ventrata. Blackbaud is listed as a broad incumbent. Spektrix is listed as a regional player.
Does Gateway Ticketing Systems have an API?
No public API is recorded for Gateway Ticketing Systems.
What industry is Gateway Ticketing Systems in?
Gateway Ticketing Systems's product category is Attractions Ticketing & Admission Control Software. Its primary akta.pro industry code is MPAGAJAA, Primary Ticketing Platforms & Box Office Systems, with a secondary code of BPAKACAI, Event Access Control, Ticketing & Credential Screening. Its NAICS code is 71311 and its SIC code is 7900.