BOLT ON TECHNOLOGY
BOLT ON Technology provides a cloud-based SaaS platform for the automotive repair industry, offering communications, digital vehicle inspections, payments, reporting, reviews, workflow automation, and AI-powered virtual service advising. It serves 8,000+ independent auto repair shops, quick lube operations, tire dealers, collision centers, dealerships, and fleet facilities across the US and Canada.
- Company typePrivate
- Founded2011
- HeadquartersTampa, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What BOLT ON TECHNOLOGY does
BOLT ON Technology, LLC is a privately held SaaS company that provides software solutions to the automotive repair industry, primarily targeting independent auto repair shops, quick lube operations, tire dealers, collision centers, dealerships, and fleet service facilities. The company is headquartered in Tampa, Florida, and is incorporated in Pennsylvania. It serves over 8,000 vehicle service locations worldwide with a small team of 11-50 employees under the leadership of founder and CEO Michael Risich.
The company's core product is the Shop Success Suite, an all-in-one platform combining communications (two-way SMS, automated email and SMS campaigns), digital vehicle inspections (DVI) with photo documentation, payment processing (Payments Pro via Stripe), reporting, review/reputation management, and workflow automation. The platform integrates with 25 third-party shop management systems including Mitchell, NAPA Tracs, Shop-Ware, TekMetric, Shop Boss, Shop Monkey, and others, allowing shops to layer Bolt On capabilities onto their existing DMS. Additional modules include Pit Stop (vertical website builder), NextGear, MyShopManager, Pro Pack, Mobile Manager Pro, Message Manager, Report Pro, and Reputation Manager. In November 2025, the company launched MILES, an AI platform with an in-app AI Assistant and a 24/7 Virtual Service Advisor for autonomous call and text handling, appointment booking, and customer inquiry management.
BOLT ON Technology generates revenue primarily through recurring annual subscriptions across multiple tiers (Shop Success Essentials, Premium, Pro) and à la carte modules, supplemented by transaction fees on payment processing through Stripe. The go-to-market motion is product-led with self-serve on-demand demos, an ROI calculator, and field sales for enterprise accounts. Distribution leverages channel partnerships with shop management system providers (notably TekMetric's native integration), trade show presence at SEMA/AAPEX and Vision Hi-Tech, content marketing via the Shop Talk blog, and integration referral programs such as NAPA Tracs. The company has no disclosed institutional funding and appears to be bootstrapped or founder/management-owned.
BOLT ON TECHNOLOGY firmographics
Firmographics- Name
- BOLT ON TECHNOLOGY
- Legal name
- BOLT ON Technology, LLC
- Website
- https://boltontechnology.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- BOLT ON Technology provides a cloud-based SaaS platform for the automotive repair industry, offering communications, digital vehicle inspections, payments, reporting, reviews, workflow automation, and AI-powered virtual service advising. It serves 8,000+ independent auto repair shops, quick lube operations, tire dealers, collision centers, dealerships, and fleet facilities across the US and Canada.
- Ownership category
- akta.pro rank
BOLT ON TECHNOLOGY industry classification
Industry- Product category
- Automotive Repair Shop Management Software
- NAICS
- Custom Computer Programming Services (541511), Automotive Parts, Accessories, and Tire Retailers (4413), Automotive Mechanical and Electrical Repair and Maintenance (81111)
- SIC
- Services-Prepackaged Software (7372), Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Automotive Parts, Tools & Accessories Marketplaces (CRAFABAJ)
- akta.pro secondary industry
- Automotive Parts, Tires & Workshop Supplies Marketplaces (CRAFAHAD)
Keywords
Where BOLT ON TECHNOLOGY is headquartered
LocationHeadquarters
- HQ city
- Tampa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
BOLT ON TECHNOLOGY business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Services: BOLT ON Technology generates revenue primarily through recurring subscription fees for its software platform. Subscriptions include various tiers (Shop Success Essentials, Shop Success Premium, Shop Success Pro) and individual modules (Retention Pro, Pro Pack, Mobile Manager Pro, Message Manager, Report Pro, Reputation Manager). Subscriptions auto-renew and are priced based on features and tier level.
- Payment Processing: Payment services for processing credit and debit card transactions, facilitated through third-party payment processors like Stripe. Revenue is generated through transaction fees and processing fees as set forth in customer accounts.
- Payment Services (Payments Pro): Integrated payment processing solution for auto repair shops, enabling faster payment collection through text-to-pay functionality. Revenue generated through processing fees charged per transaction.
- Third-Party Payment Services: Payment processing services with third-party providers (Stripe, Bank, Payment Processor) where BOLT ON facilitates card transactions and earns associated fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Shop Success Suite - All-in-one solution with communications, inspections, payments, reporting, reviews, and workflow integration |
| Subscription | Annual | Retention Pro - Communication and customer retention platform |
| Subscription | Annual | Pro Pack / Mobile Manager Pro (MMP) - Mobile management tools |
| Subscription | Annual | Report Pro - Reporting and analytics |
| Subscription | Annual | Message Manager - Text/SMS messaging |
| Subscription | Annual | Reputation Manager - Review management |
| Subscription | Annual | NextGear - Fleet management |
| Subscription | Annual | Pitstop - Website builder |
| Transaction based/ take rate | Pay-as-you-go | Payments Pro - Payment processing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
BOLT ON TECHNOLOGY product offering
Product offeringCore offering
BOLT ON Technology provides a cloud-based SaaS platform purpose-built for automotive repair shops, centered on the Shop Success Suite that combines customer communications (two-way SMS/email CRM), digital vehicle inspections, payment processing, reporting, online reviews management, and shop workflow tools. The platform integrates with 25+ shop management systems and is augmented by the MILES AI-powered virtual service advisor for 24/7 automated customer interactions, the Welcome Station Kiosk for self check-in, and Pit Stop, a website builder for auto repair shops.
Product overview
BOLT ON TECHNOLOGY provides a platform-plus-modules architecture centered on the Shop Success Suite, an all-in-one solution combining communications, digital vehicle inspections, payments, reporting, reviews, and workflow management for auto repair shops. The platform integrates with 15+ third-party shop management systems (including TekMetric, Mitchell, NAPA Tracs, Shop-Ware, and others) and is complemented by AI-powered features including MILES AI Assistant and MILES Virtual Service Advisor. Additional modules include Pit Stop website builder, ROI Calculator Widget, Spanish Pre-Canned SMS Campaigns, and Welcome Station Kiosk. The product ecosystem also includes sub-brands such as Retention Pro, Pro Pack, Mobile Manager Pro, Message Manager, Report Pro, Reputation Manager, NextGear, and MyShopManager, serving auto repair shops, quick lube operations, tire dealers, and fleet repair facilities.
Differentiator
Problem solved
Functional benefit
Brands
- MILES: AI-powered virtual service advisor platform enabling 24/7 automated customer interactions including appointment scheduling and customer support.
- Shop Success Suite
- Retention Pro
- NextGear
- Pit Stop
- Welcome Station Kiosk
Products and services
- Shop Success Suite All-in-one SaaS solution combining customer communications, digital vehicle inspections, payments, reporting, online reviews, and shop workflow management, integrating with 25+ shop management systems. Designed for independent auto repair shops and multi-location service operators.
- Communications (CRM) CRM solution for auto repair shops providing two-way text messaging, automated email and SMS campaigns, customer reminders, follow-ups, and service callbacks to reduce no-shows and drive repeat visits.
- Digital Vehicle Inspections (DVI) Digital inspection software that enables technicians to document vehicle conditions with photos and notes, allowing customers to see recommended services and building trust through transparency.
- Payments (Payments Pro) Integrated payment processing solution for auto repair businesses providing secure credit/debit card processing, text-to-pay functionality, and financing options to accelerate payment collection, processed via Stripe.
- Reporting (Report Pro) Analytics and reporting platform providing actionable data on shop metrics, technician performance, and operational KPIs to help auto repair owners optimize performance and increase average repair order amounts.
- Reviews (Reputation Manager) Reputation management solution that helps auto repair shops earn five-star reviews and build trust through automated review requests and online review monitoring across platforms.
- Workflow Shop workflow management solution for tracking vehicle maintenance, scheduling jobs, and analyzing technician performance to maximize shop profits and customer satisfaction.
- MILES AI Platform AI-powered platform comprising the MILES AI Assistant (in-app conversational agent for customer product inquiries) and the MILES Virtual Service Advisor (autonomous AI agent that answers calls and texts 24/7, books appointments, and handles customer questions for auto repair shops).
- Welcome Station Kiosk Self-service customer check-in kiosk for auto repair shops that enables customers to verify information, add services, and reduce morning workload for service advisors with built-in self-upsell capabilities. Nominated for the PTEN innovation award in 2021.
- Pit Stop (Website Builder) Website builder created exclusively for auto repair shops, embedded within Retention Pro, with integrated hosting, SSL certificates, and automated/manual backups so shop owners can launch professional websites without external tools.
Companies that use BOLT ON TECHNOLOGY
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles2 records
BOLT ON TECHNOLOGY technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability6 records
Feature8 records
BOLT ON TECHNOLOGY partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core, strategic and minor.
- Pit Stop (Website Builder)corePit Stop is a revolutionary website builder created exclusively for auto repair shops, embedded in Retention Pro. Allows shop owners to design professional websites with integrated hosting, SSL certificates, and automated backups.
- HutsonstrategicPartnership with Hutson, Inc. (automotive retailer) to enhance customer experience through Bolt On's text messaging and communication technology solutions.
- TekMetriccoreIntegration partnership bringing Bolt On's popular customer engagement features (Digital Vehicle Inspections, Two-Way Text Messaging, Self-Scheduling Capabilities) to TekMetric users. Integration is seamless with no additional hardware required.
- SiriusXMminorPartnership to deliver SiriusXM subscriptions to Bolt On customers. Bolt On-enabled auto repair shops can offer a three-month SiriusXM subscription as a value-add for vehicle owners getting service.
- MitchellcoreShop management system integration partner. Bolt On solutions integrate seamlessly with Mitchell1 shop management systems.
- NAPA TracscoreNAPA referral program and integration partner. Bolt On participates in NAPA's referral program for auto repair shops.
- Shop-WarecoreShop management system integration partner enabling seamless data flow between Shop-Ware and Bolt On's customer engagement tools.
- Shop BosscoreShop management system integration partner providing interoperability with Shop Boss platform.
- RW (R+W)coreShop management system integration partner.
- Shop MonkeycoreShop management system integration partner.
- LankarcoreShop management system integration partner.
- Scott SystemscoreShop management system integration partner.
- ProtractorcoreShop management system integration partner.
- CostarcoreShop management system integration partner.
- ASAcoreShop management system integration partner.
- Gem CarcoreShop management system integration partner.
- OmniquecoreShop management system integration partner.
- Vast RetailcoreShop management system integration partner.
- Stripe, Inc.corePayment processor for payment processing services. Customers processing through Stripe are bound by the Stripe Services Agreement and Stripe Connected Account Agreement.
Scale indicators11 records
Recent moves6 records
Expansion highlights7 records
BOLT ON TECHNOLOGY competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
BOLT ON TECHNOLOGY social profiles
Digital presenceBOLT ON TECHNOLOGY compliance and trust
Trust signalCompliance2 records
BOLT ON TECHNOLOGY financial estimates
Financial estimateRevenue estimate
Valuation estimate
BOLT ON TECHNOLOGY leadership team
Management profileNumber of profiles
Profiles1 record
BOLT ON TECHNOLOGY funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BOLT ON TECHNOLOGY M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BOLT ON TECHNOLOGY
What does BOLT ON TECHNOLOGY do?
BOLT ON Technology provides a cloud-based SaaS platform purpose-built for automotive repair shops, centered on the Shop Success Suite that combines customer communications (two-way SMS/email CRM), digital vehicle inspections, payment processing, reporting, online reviews management, and shop workflow tools. The platform integrates with 25+ shop management systems and is augmented by the MILES AI-powered virtual service advisor for 24/7 automated customer interactions, the Welcome Station Kiosk for self check-in, and Pit Stop, a website builder for auto repair shops.
Is BOLT ON TECHNOLOGY a public or private company?
BOLT ON TECHNOLOGY is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was BOLT ON TECHNOLOGY founded?
BOLT ON TECHNOLOGY was founded in 2011. It employs 51 to 100 people.
Where is BOLT ON TECHNOLOGY based?
BOLT ON TECHNOLOGY is headquartered in Tampa, United States, in the North America region.
How does BOLT ON TECHNOLOGY make money?
Four revenue lines are on record. Subscription Services are the primary driver. The others are payment Processing, payment Services (Payments Pro) and third-Party Payment Services.
Does BOLT ON TECHNOLOGY have an API?
No public API is recorded for BOLT ON TECHNOLOGY.
What industry is BOLT ON TECHNOLOGY in?
BOLT ON TECHNOLOGY's product category is Automotive Repair Shop Management Software. Its primary akta.pro industry code is CRAFABAJ, Automotive Parts, Tools & Accessories Marketplaces, with a secondary code of CRAFAHAD, Automotive Parts, Tires & Workshop Supplies Marketplaces. Its NAICS code is 541511 and its SIC code is 7372.