ShopBoss
ShopBoss is a web-based SaaS shop management platform serving independent auto repair shops, offering scheduling, digital vehicle inspection, parts ordering, integrated payments, and AI-assisted technician notes, operated as a Vehlo subsidiary.
- Company typePrivate
- Founded2008
- HeadquartersPoway, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What ShopBoss does
ShopBoss (legal entity CSB Technologies Inc, operating as Shop Boss and Shop Boss Pro) is a web-based auto shop management SaaS platform founded in 2008 by former shop owner Chris Boshaw and commercially launched in 2012 as the first browser-based shop management system in the independent auto repair segment. The platform delivers a unified suite for independent auto repair shops spanning repair order management, scheduling, digital vehicle inspection (BOSS Inspect), mobile VIN scanning, integrated parts and tire ordering through PartsTech and Epicor, two-way customer texting, a customer portal, internal chat, business intelligence dashboards (BOSS Board), and integrated payments (BOSS Pay) via 360 Payments with Venmo, PayPal, and Text-to-Pay support.
The underlying technology is a cloud-native browser-based application requiring no downloads or installations, with proprietary modules including BOSS AI: ProNotes (an NLP writing assistant that generates, formats, tone-adjusts, and translates technician notes and customer communications), computer-vision-adjacent photo and video capture in inspections, and a drag-and-drop customizable dashboard. The platform integrates with 130+ legacy shop management systems for data migration, QuickBooks, CARFAX, Kukui, EService Intelligence, and a partner ecosystem including Matco Tools (exclusive distribution since 2021), 360 Payments, PartsTech, AutoServe1, Epicor, Cinch, Steer, and OktoRocket. Since 2019, ShopBoss has operated as a subsidiary of Vehlo, an aftermarket software platform.
Revenue is generated primarily through tiered monthly SaaS subscriptions (Gold at $199/month, Platinum at $349/month, Premier at $449/month, Premier Plus at $649/month), supplemented by one-time data migration fees ($399-$899), payment processing transaction fees from BOSS Pay, and optional add-on modules including the Growth Guarantee performance program. The go-to-market motion is sales-led and event-driven, leveraging direct website demo requests, phone sales, exclusive Matco Tools distribution, and major industry trade shows (SEMA, AAPEX, VISION, ASTA), supported by content marketing through the Shop Boss Radio podcast and blog. The customer base is entirely SMB independent auto repair shops, including single-location operations, multi-location groups, and adjacent verticals such as motorcycle, diesel, heavy-duty truck, and restoration shops.
ShopBoss firmographics
Firmographics- Name
- ShopBoss
- Legal name
- CSB Technologies Inc
- Website
- https://shopboss.net
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ShopBoss is a web-based SaaS shop management platform serving independent auto repair shops, offering scheduling, digital vehicle inspection, parts ordering, integrated payments, and AI-assisted technician notes, operated as a Vehlo subsidiary.
- Ownership category
- akta.pro rank
ShopBoss industry classification
Industry- Product category
- Auto Shop Management Software
- NAICS
- Automotive Parts and Accessories Retailers (44133), Automotive Parts, Accessories, and Tire Retailers (4413)
- SIC
- Retail-Auto & Home Supply Stores (5531)
- akta.pro primary industry
- Automotive Parts, Tires & Workshop Supplies Marketplaces (CRAFAHAD)
Keywords
Where ShopBoss is headquartered
LocationHeadquarters
- HQ city
- Poway
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ShopBoss business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscription (SaaS): Tiered subscription pricing model with four main tiers (Gold, Platinum, Premier, Premier Plus) plus optional add-on modules. All tiers include unlimited repair orders, users, and two-way text & email. Revenue is recurring monthly or annually with automatic renewal.
- Data Migration Services: One-time fees for data transfer services including customer & vehicle data ($399) and full data transfer including repair history & inventory ($899).
- Payment Processing (BOSS Pay): Integrated payment processing through 360 Payment Solutions with transaction fees, surcharging, and cash discounting options. Additional revenue through merchant services markup.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Gold tier - Core shop management features |
| Subscription | Monthly | Platinum tier - Full feature set with business intelligence |
| Subscription | Monthly | Premier tier - Platinum plus website services |
| Subscription | Monthly | Premier Plus - Full suite with CRM and online scheduling |
| Subscription | Monthly | CRM + Online Service Scheduler Add-on |
| Other | Pay-as-you-go | Data Transfer - Customer & Vehicle Data |
| Other | Pay-as-you-go | Data Transfer - Full Data Package |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
ShopBoss product offering
Product offeringCore offering
ShopBoss sells a web-based, all-in-one SaaS shop management platform that lets independent auto repair shops run repair orders, scheduling, digital vehicle inspections, parts and tire ordering, integrated payments, customer communications, and business analytics from a browser. The platform is offered in tiered subscriptions (Gold, Platinum, Premier, Premier Plus) and includes integrated payment processing through BOSS Pay, an AI writing assistant (BOSS AI: ProNotes), and an optional Growth Guarantee performance program.
Product overview
Shop Boss is a web-based auto shop management software platform designed for independent auto repair shops, offered as a unified system with modular capabilities. The core platform (Shop Boss Core) provides foundational shop management functions, while additional features are delivered as integrated sub-products including BOSS Board (analytics dashboard), BOSS Pay (integrated payments with Venmo/PayPal support), BOSS Inspect (digital vehicle inspection with photo/video capture), BOSS AI: ProNotes (AI-powered note generation), VIN Scanner, Parts Ordering, Tire Ordering, Customer Texting, Customer Portal, Live Internal Chat, Online Service Scheduler, and Marketing CRM. The platform is offered in four pricing tiers (Gold at $199/mo, Platinum at $349/mo, Premier at $449/mo, Premier Plus at $649/mo) with optional Growth Guarantee add-on. Key milestones include being the first web-based shop management system (2012), launching BOSS Inspect DVI (2022), and adding AI capabilities with BOSS AI: ProNotes (2025).
Differentiator
Problem solved
Functional benefit
Products and services
- Shop Boss Core Platform (Auto Shop Management Software) Web-based, browser-accessible SaaS platform that unifies repair orders, scheduling, invoicing, customer communication, parts ordering, digital vehicle inspection, integrated payments, and business analytics for independent auto repair shops.
- BOSS Inspect (Digital Vehicle Inspection) Digital vehicle inspection tool that lets technicians capture photos and videos, document issues with condition ratings, and deliver one-click professional inspection reports to customers to build trust and lift repair approval rates.
- BOSS Pay (Integrated Payments) Integrated payment processing solution that accepts credit cards, Venmo, PayPal, and remote Text-to-Pay transactions, with cash discounting and surcharging options to reduce credit-card processing fees.
- BOSS Board (Dashboard & Business Intelligence) Customizable, real-time business intelligence dashboard that displays KPIs, interactive charts, revenue and customer trends, and technician productivity metrics, with drag-and-drop report building.
- BOSS AI: ProNotes (AI Writing Assistant) AI-powered writing assistant built into every Shop Boss comment field that automatically generates, improves, and translates technician notes and customer communications, with selectable tones (professional, friendly, educational, apologetic) and multi-language support.
- VIN Scanner Mobile-based VIN scanning tool that uses a smartphone or tablet camera to instantly retrieve vehicle details, customer history, and service records, eliminating manual data entry.
- Parts Ordering Integrated parts ordering module that lets shops view local supplier inventory and order parts directly from within Shop Boss, with automatic invoice syncing to repair orders.
- Tire Ordering Tire ordering module that integrates the shop management platform with national tire distributors such as American Tire Distributors and TireHub for direct tire ordering.
- Marketing CRM Customer relationship management module with automated communication, drag-and-drop email campaigns, automated re-engagement, customer segmentation, and loyalty messaging for auto repair shops.
- Online Service Scheduler Online appointment scheduling system that lets customers book auto service 24/7 with real-time availability, syncing directly into Shop Boss, including custom scheduling rules, automated reminders, and declined-work tracking.
- Customer Portal Password-protected, customer-facing online portal that allows vehicle owners to view digital inspection reports, invoices, updates, photos, messages, and service schedules.
- Customer Texting (Two-Way SMS) Two-way text messaging tool that lets shops send vehicle updates, estimates, invoices, and approvals to customers via SMS, embedded directly in the shop management workflow.
- Live Internal Chat (BOSS Chat) Real-time internal messaging system that connects shop advisors, technicians, and managers instantly across locations, with message threading for shop-floor coordination.
- Growth Guarantee (Performance Program) Outcome-based performance program available to Platinum and Premier subscribers that guarantees a 20% increase in Average Repair Order within 90 days when using BOSS Inspect DVI, with a money-back commitment.
Quantifiable outcome
- +18% Shop Gross Profit
- +4 more outcomes
Companies that use ShopBoss
Customer profileNamed customers18 records
Segments3 records
Ideal customer profiles3 records
ShopBoss technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability5 records
Feature10 records
ShopBoss partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, supporting, major and minor.
- Matco ToolscoreExclusive shop management provider partnership with Matco Tools since 2021. Matco provides mechanics and auto enthusiasts with premium tools, storage, and equipment, and Shop Boss is their exclusive recommended shop management software partner.
- 360 PaymentscoreStrategic partnership for integrated payment processing. 360 Payments provides payment processing and gateway services for the automotive industry. Launched Text to Pay in 2020 (industry's first contactless payment system) and PayPal/Venmo integration in 2024.
- AutoServe1supportingIntegration partnership with AutoServe1 for additional shop management capabilities and data integration as part of the Vehlo ecosystem.
- Garage RehabmajorDiscovery Channel production (2017-2019) featuring Richard Rawlings helping failing shops get back on track. Shop Boss provided shop management software as part of the rehabilitation process, raising brand awareness among independent repair shop owners.
- Autoshop SolutionssupportingAward-winning website design and internet marketing agency based in Apex, N.C. Founded by a shop owner in 2005, dedicated to the success of the aftermarket automotive industry.
- CinchsupportingCustomer data optimization platform that gathers and optimizes data to unlock customer patterns, uncover key opportunities, and make smarter decisions for strengthened loyalty.
- PartsTechsupportingParts and tire supplier network with 225+ suppliers across 30K+ locations, integrated for seamless parts lookup and ordering within Shop Boss.
- Epicor CRMsupportingEpicor software, data analytics, product content, e-commerce, and service solutions help accelerate revenue growth, eliminate inefficiencies, and strengthen customer loyalty for automotive applications.
- Women in Auto CareminorCommunity dedicated to engaging, educating, and empowering women within the auto care industry, supporting diversity and inclusion in the automotive aftermarket.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
ShopBoss competitors and assessment
Company assessmentBroad incumbents
- NAPA TRACS: Shop management software affiliated with NAPA Auto Parts, serving independent repair shops with estimating, parts ordering, and shop workflow. Larger, distribution-affiliated incumbent that competes with Shop Boss for the same independent shop segment via a different channel.
- CCC Intelligent Solutions: Large automotive software platform serving insurers, collision repairers, and parts suppliers with estimating, shop workflow, and claims tools. Broader incumbent than Shop Boss but overlaps significantly on shop-management technology for repair facilities.
- Protractor (Shop Management): Auto repair shop management software offering estimating, repair orders, inventory, and accounting for independent and franchise shops. Established incumbent in the same shop-management category as Shop Boss with broader legacy footprint.
- Mitchell 1 (ShopConnection / ProDemand): Established automotive aftermarket software suite including repair information, estimating, and shop management for independent repair shops. Larger, broader incumbent competing across multiple categories including Shop Boss's market; also referenced in Shop Boss's migration integrations.
Direct peers
- Shopmonkey: Cloud-based auto repair shop management platform serving independent shops with estimates, work orders, parts ordering, and customer communication. Closely comparable SaaS offering for the same SMB auto repair target customer as Shop Boss.
- AutoLeap: Cloud shop management platform for auto repair shops with digital inspections, workflow, and customer texting. Directly competes with Shop Boss for single- and multi-location independent shops and is listed in Shop Boss's migration integrations.
- Shop-Ware: Cloud shop management software built specifically for independent repair shops, with DVI, workflow, and customer communication features. Direct competitor to Shop Boss in the SMB auto repair segment, also referenced in Shop Boss's migration integrations.
- TekMetric: Cloud-based shop management platform for independent auto repair shops offering estimating, repair orders, parts ordering, and customer communication. Directly competes with Shop Boss for the same SMB segment and is named in Shop Boss's 130+ data-migration integration list.
- MaxxTraxx: Shop management software for the automotive aftermarket covering repair orders, parts inventory, and accounting for independent repair shops. Direct competitor offering similar core shop-management functionality to Shop Boss.
- R.O. Writer: Long-standing shop management software for auto repair shops including estimating, repair orders, inventory, and accounting. Direct competitor to Shop Boss in the independent repair segment, though traditionally desktop-delivered.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ShopBoss social profiles
Digital presenceShopBoss financial estimates
Financial estimateRevenue estimate
Valuation estimate
ShopBoss leadership team
Management profileNumber of profiles
Profiles1 record
ShopBoss funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ShopBoss M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ShopBoss
What does ShopBoss do?
ShopBoss sells a web-based, all-in-one SaaS shop management platform that lets independent auto repair shops run repair orders, scheduling, digital vehicle inspections, parts and tire ordering, integrated payments, customer communications, and business analytics from a browser. The platform is offered in tiered subscriptions (Gold, Platinum, Premier, Premier Plus) and includes integrated payment processing through BOSS Pay, an AI writing assistant (BOSS AI: ProNotes), and an optional Growth Guarantee performance program.
Is ShopBoss a public or private company?
ShopBoss is a private company. It is classified as corporate owned and is currently operating.
When was ShopBoss founded?
ShopBoss was founded in 2008. It employs 1 to 10 people.
Where is ShopBoss based?
ShopBoss is headquartered in Poway, United States, in the North America region.
How does ShopBoss make money?
Three revenue lines are on record. Software Subscription (SaaS) is the primary driver. The others are data Migration Services and payment Processing (BOSS Pay).
Who are ShopBoss's main competitors?
Broad incumbents on record are NAPA TRACS, CCC Intelligent Solutions, Protractor (Shop Management) and Mitchell 1 (ShopConnection / ProDemand). Direct peers are Shopmonkey, AutoLeap, Shop-Ware, TekMetric, MaxxTraxx and R.O. Writer.
Does ShopBoss have an API?
No public API is recorded for ShopBoss.
What industry is ShopBoss in?
ShopBoss's product category is Auto Shop Management Software. Its primary akta.pro industry code is CRAFAHAD, Automotive Parts, Tires & Workshop Supplies Marketplaces. Its NAICS code is 44133 and its SIC code is 5531.