What ChatBot does

ChatBot, operated by Text, Inc., is a no-code AI chatbot platform that enables businesses to deploy generative-AI-powered customer service and sales automation across websites, Facebook Messenger, Slack, SMS, and other messaging channels without developer resources. The product is anchored by a drag-and-drop Visual Builder, an AI Agent that learns from a customer's website, help center, and product documentation, and a library of ready-to-use templates covering ecommerce, sales, customer support, scheduling, and industry-specific workflows (restaurant, healthcare, refugee support). Technically, the platform combines large-language-model-driven generative responses, knowledge retrieval from selected web pages, NLP-based intent understanding, recommendation and buying-signal detection, and autonomous agent behavior for tasks such as cart recovery and discount offer timing, with a unified inbox for human-agent handoff via LiveChat and ticketing via HelpDesk.

ChatBot monetizes as a per-seat SaaS subscription starting at $19 per user per month, with a 14-day free trial that requires no credit card, supported by a product-led growth motion and a self-serve onboarding flow that trains the bot directly from a website URL. Enterprise and mid-market deals are layered on top via field sales and a Partner Program that enables agencies and resellers to distribute the product. The platform reaches 35,000+ brands within the Text ecosystem and has logged named enterprise references including Unilever, UEFA, BASF, Danone, Wembley Stadium, and Hairlust, with cited customer outcomes such as $1.5M in revenue earned by Wembley Stadium over eight months, an average order value of $430 through the AI Agent, and 20% communication-time savings for Hairlust.

Operationally, ChatBot is a privately held brand of Text, Inc., headquartered in Boston (101 Arch Street, 8th Floor), with 51–100 employees and no disclosed external funding or parent company. The business carries GDPR, CCPA/CPRA, LGPD, and ISO 27001-aligned compliance, plus EU-US Data Privacy Framework certification since 2023, enabling cross-border enterprise deployments in regulated markets. The company has not disclosed revenue, ARR, funding history, or ownership structure beyond its Massachusetts incorporation.

Name

ChatBot

Legal name

Text, Inc.

Website

https://chatbot.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

ChatBot, a brand of Text, Inc., is a no-code AI chatbot platform that lets businesses deploy generative-AI-powered customer service and sales agents across websites, Messenger, Slack, and Shopify without coding, serving 35,000+ brands from SMB to enterprise.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

Keywords

• AI chatbot software
• Conversational AI platform
• Customer service automation
• No-code chatbot builder
• Generative AI agents

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Subscription-based SaaS model charging per user per month. Provides AI chatbot creation, training, deployment, and ongoing AI-powered customer interactions. 14-day free trial with no credit card required.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ChatBot is a no-code AI chatbot SaaS platform that enables businesses to build, train, and deploy AI-powered conversational agents on their websites and across messaging channels. Its AI Agent uses generative AI trained on a company's website, help center, and product documentation to answer customer questions, recommend products, recover abandoned carts, and close sales 24/7, with seamless handoff to human agents via LiveChat and HelpDesk.

Product overview

ChatBot by Text is a no-code AI chatbot platform offering a core product (ChatBot) with AI Agent capabilities, complemented by a Visual Builder for customizing conversation flows. The platform includes ready-to-use templates for various use cases including customer service, sales, ecommerce, and support. Key modules include Analytics for tracking performance, Dynamic Responses for context-aware conversations, and integrations with LiveChat and HelpDesk for unified customer service operations. The platform supports multichannel deployment across website chat, Facebook Messenger, and other communication channels, with native integrations for Shopify, WordPress, Slack, and Zapier.

Differentiator

Problem solved

Functional benefit

Products and services

• ChatBot AI chatbot software for websites that automates customer service and grows sales. The core platform enables businesses to build, train, and deploy AI-powered conversational agents on their websites and across messaging channels without coding, with features for knowledge base construction, visual flow building, and analytics.
• AI Agent Generative AI agent trained on a business's website, help center, and product documentation that resolves customer doubts, recommends products, recovers abandoned carts, spots buying signals, and helps shoppers check out 24/7. Operates autonomously alongside or in place of human agents to drive sales conversions.

Quantifiable outcome

• 35,000+ brands using the service
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative integration allowing Shopify merchants to deploy AI chatbots directly on their ecommerce stores for product recommendations, abandoned cart recovery, and customer support.
• Facebook MessengercoreTechnology or IntegrationIntegration enabling chatbot deployment across Facebook Messenger platform for customer engagement and support.
• SlackcoreTechnology or IntegrationIntegration for streamlining office workflows and team communication through chatbot interactions.
• WordPresscoreTechnology or IntegrationNative WordPress plugin enabling chatbot deployment on WordPress websites with direct integration support.
• LiveChatcoreTechnology or IntegrationPart of Text ecosystem - LiveChat integration enables seamless handover from AI chatbot to human agents with full conversation context.
• HelpDeskcoreTechnology or IntegrationIntegration with Text HelpDesk for ticketing system - chatbot automatically passes customer queries and tickets to the help desk for organized management.
• ZapiercoreTechnology or IntegrationZapier integration enabling chatbot connections with 5,000+ apps and workflow automation across the business.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tidio: Tidio is a direct SMB-focused AI chatbot and live chat platform with similar no-code Visual Builder, Shopify/WordPress integrations, and PLG pricing, competing head-to-head in ChatBot's core SMB and ecommerce wedge.
• ManyChat: ManyChat is a leading no-code chatbot platform focused on Messenger, Instagram, WhatsApp, and SMS, overlapping with ChatBot on multichannel messaging deployment and ecommerce use cases.
• Drift (Salesloft): Drift pioneered conversational marketing and sales chatbots and is now part of Salesloft; it overlaps with ChatBot's Sales & Marketing segment, lead capture, and conversational commerce positioning.
• Ada: Ada is an AI-first customer service automation platform with no-code bot authoring and enterprise-grade integrations, competing with ChatBot for mid-market and enterprise customer support automation deals.
• Crisp: Crisp is a multichannel customer messaging platform with built-in chatbot automation, sharing ChatBot's SMB targeting, multichannel inbox, and ecommerce use cases.

Broad incumbents

• Intercom: Intercom is a broader customer service platform whose Fin AI agent and no-code Flow Builder compete directly with ChatBot's AI Agent and Visual Builder, especially as Intercom pushes down-market into mid-tier customers.
• LivePerson: LivePerson is an enterprise conversational AI and messaging platform with voice and chat bots, directly comparable to ChatBot's customer support and enterprise segments but at a much larger scale.
• Zendesk: Zendesk offers AI agents and bots integrated into its customer service suite, overlapping with ChatBot's customer support and HelpDesk-style automation use cases for SMB and enterprise.
• HubSpot Service Hub: HubSpot bundles chatbots into its CRM and Service Hub, providing a similar sales, marketing, and support automation stack to ChatBot but as part of a much broader go-to-market platform.

Emerging players

• Botpress: Botpress is an emerging developer-friendly conversational AI platform with LLM-native bots, competing with ChatBot's Visual Builder on flexibility for teams that want more technical control.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Chatbotcom

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ChatBot