Posh Virtual Receptionists

What Posh Virtual Receptionists does

Posh Virtual Receptionists is a US-based provider of 24/7 live and AI-enabled telephone answering services, operated from a single headquarters in Virginia Beach, Virginia, where 100% of its receptionists are employed in-house rather than outsourced offshore. The company serves small and mid-sized businesses — with named emphasis on law firms, home services providers (HVAC, plumbing, landscaping, roofing, pest control), real estate professionals, tax and financial services firms, counseling practices, and IT services — delivering call answering, appointment scheduling, lead capture and qualification, custom intake scripts, call screening and transfer, bilingual English/Spanish coverage, voicemail transcription, HIPAA-compliant handling, and outbound task assistance.

The underlying platform combines a conversational AI receptionist (announced for general availability effective 6/1/2026) with live human receptionists, allowing keyword- and criteria-based call routing, AI-greeted intake with seamless transfer to live agents, and voicemail transcription. Distribution is anchored by a self-serve Posh Mobile App (iPhone and Android), an inside-sales phone motion with a 7-day / 250-minute free trial that requires no credit card, and a deep integration ecosystem spanning Zapier (3,000+ apps), legal CRMs (Clio Grow/Manage, Rocket Matter), general CRMs (Salesforce, HubSpot, Zoho), and scheduling tools (Calendly, Acuity, Google Calendar, Setmore). Compliance posture includes HIPAA, SOC 2 Type II-aligned audits, and GDPR/CCPA/VCDPA/CPA/CTDPA/UCPA processor compliance.

Posh monetizes through tiered monthly subscriptions: live-only plans (Chïc $65, Vogue $130, Elegant $215, Luxurious $420, Prestigious $700, Lavish $975, Exclusive $1,900 per month) with included minutes from 0 to 1,000 and per-minute overage rates of $1.90–$2.30, plus AI+live hybrid plans (Vogue AI $130 through On Demand AI $65 base) with separate overage rates of ~$0.95–$1.15 for AI minutes and ~$1.90–$2.30 for live minutes. The company is privately held, bootstrapped with no disclosed funding rounds, and organized as POSH Virtual Receptionists, LLC in Virginia.

Name

Posh Virtual Receptionists

Legal name

POSH Virtual Receptionists, LLC

Website

https://posh.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Virtual Receptionist Services

NAICS

Temporary Help Services (561320), Telephone Call Centers (56142)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Clerical & Customer Support Temp Staffing (BPACACAC)

akta.pro secondary industry

Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Live call answering
• Virtual receptionist services
• AI receptionist platform
• Business phone answering
• After-hours call answering

Headquarters

HQ city

Virginia Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription Plans: Recurring monthly subscription plans (Chïc, Vogue, Elegant, Luxurious, Prestigious, Lavish, Exclusive) with included receptionist minutes ranging from 0 to 1,000 minutes. Plans start at $65/month and go up to $1,900/month. Overage charges apply for additional minutes.
2. AI + Live Mixed Minutes Plans: Hybrid AI and live receptionist plans with mixed minutes at discounted combined rates. Plans range from 50 mixed minutes ($130/month) to 1,000 mixed minutes ($1,900/month). Separate overage rates for AI minutes (~$0.95-$1.15/min) and live minutes (~$1.90-$2.30/min).
3. Usage-Based Overage Charges: Per-minute charges for usage beyond plan allotments. Live receptionist overage rates range from $1.90-$2.30/minute depending on plan tier. AI minute overage rates range from $0.95-$1.15/minute.
4. On-Demand Plan: Pay-as-you-go option at $65/month base rate plus $2.30/live minute and $1.15/AI minute. No pre-loaded minutes included.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Posh provides 24/7 live virtual receptionist services for businesses, answering inbound calls, scheduling appointments, capturing leads, performing intake, screening and transferring calls, and taking messages using 100% US-based receptionists working from its Virginia Beach headquarters. The offering now also includes a hybrid AI Receptionist product that combines a conversational AI (natural language + speech synthesis) with seamless transfer to live human agents, supported by a Posh mobile app, web portal, voicemail transcription, and integrations with major CRMs and scheduling tools.

Product overview

Posh Virtual Receptionists is a 24/7 live virtual receptionist and AI-enabled call answering service for businesses. The core offering combines live US-based virtual receptionists with an AI Receptionist hybrid service. Core services include Live Virtual Receptionist Service (answering calls, scheduling, lead capture, intake, call transfer, bilingual support) and AI Receptionist (AI + Live hybrid combining artificial intelligence with human backup). The Posh Mobile App provides iPhone/Android management capabilities. Industry-specific solutions cover Attorneys, Home Services, Small Business, and Real Estate. Pricing is structured in tiers (Chïc through Exclusive) ranging from $65 to $1,900/month with varying minute allotments. AI plans (Vogue AI through On Demand AI) offer mixed AI + live receptionist minutes with separate overage rates for AI vs. live time. All plans include app access, voicemail transcription, secure texting, integrations with CRMs (Clio, Rocket Matter, Salesforce, HubSpot, Zoho), scheduling tools (Calendly, Acuity Scheduling, Google Calendar, Setmore), and Zapier connectivity to 3,000+ apps.

Differentiator

Problem solved

Functional benefit

Products and services

• Live Virtual Receptionist Service 24/7/365 live call answering service provided by 100% US-based receptionists based in Virginia Beach, VA. Receptionists answer inbound calls, schedule appointments, capture leads, perform custom intake procedures, screen and transfer calls, and take messages on behalf of client businesses across legal, home services, real estate, and small business verticals.
• AI Receptionist (AI + Live Hybrid) Hybrid AI receptionist product that uses conversational AI with advanced speech synthesis to greet callers, collect information, answer FAQs, take messages, and screen/route calls. Transfers to live US-based receptionists with full caller context when human assistance is needed. Sold via mixed AI + live minute plans (Vogue AI through Exclusive AI, plus On Demand AI).
• Posh Mobile App Native iPhone and Android mobile application that lets customers set availability status, manage call routing preferences, view messages and voicemail transcriptions, sync contacts, securely text and call using a Posh or business number as Caller ID, and request assistance from the receptionist team.
• After-Hours Answering Service Customized after-hours call routing and answering coverage beyond standard business hours, including nights, weekends, and major holidays, so client businesses never miss a call when their office is closed.
• Bilingual Answering Service Optional bilingual receptionist coverage in English and Spanish, included at no extra cost during business hours Monday-Friday 9am-6pm Eastern, with availability outside hours subject to staffing, to serve Spanish-speaking callers (e.g., legal helpline intakes).
• Attorney Answering Service Vertical-specific virtual receptionist offering for law firms and solo practitioners, providing legal intake, client screening, conflict-check handling, appointment scheduling, after-hours coverage, and integration with legal practice management software such as Clio and Rocket Matter.
• Home Services Answering Service Vertical-specific receptionist service for home services businesses (HVAC, plumbing, landscaping, roofing, pest control, pool maintenance, restoration), covering 24/7 lead qualification, emergency call handling, service reminders, and appointment scheduling.
• Small Business Answering Service Virtual receptionist offering for general small businesses that need professional 24/7 call answering, lead capture, and appointment scheduling as a scalable alternative to hiring in-house receptionists.
• Real Estate Answering Service Vertical-specific receptionist service for real estate professionals, providing 24/7 lead capture, property inquiry handling, showing appointment scheduling, and after-hours coverage.
• Custom Account Setup Personalized configuration of each Posh account, including custom call scripts, intake procedures, call handling instructions, and integrations tailored to the client's business workflows.
• Task Assistant (Outbound Calling) Outbound calling service where Posh receptionists call on behalf of clients to gather additional information from third parties and relay details back, supplementing inbound answering.

Quantifiable outcome

• 80% of missed calls converted into booked appointments for one tax firm client
• +5 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• ZapiercoreTechnology or IntegrationIntegration partnership with Zapier providing connections to over 3,000 apps. Enables Posh to integrate with customers' existing tools and workflows through Zapier's automation platform.
• CalendlycoreTechnology or IntegrationReceptionists use Calendly software to schedule appointments and meetings on customers' calendars directly.
• Acuity SchedulingcoreTechnology or IntegrationIntegration allowing Posh receptionists to schedule appointments directly based on customers' available time slots, eliminating phone tag and email back-and-forth.
• Rocket MattercoreTechnology or IntegrationLegal case management platform integration for managing leads and client details for law firms.
• CliocoreTechnology or IntegrationIntegration with Clio Grow and Clio Manage for seamless law firm management, lead capture, and case management.
• HubSpotcoreTechnology or IntegrationCRM integration for appointment scheduling, keeping calendars full and customers productive.
• SalesforcecoreTechnology or IntegrationIntegration with Salesforce CRM for lead management and customer communication.
• LawyeristminorGTM or Marketing PartnerMarketing partnership helping modern small firm owners build healthy, future-ready practices with strategic support, vetted tools, and system-focused guidance.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• AnswerConnect: AnswerConnect provides 24/7 live answering, virtual receptionist, and AI chat services to SMBs across North America. It competes head-to-head with Posh in the same customer segments and pricing band.
• Ruby Receptionists: Ruby Receptionists is a leading US-based virtual receptionist and live answering service for SMBs across legal, financial, and professional verticals. It is the most direct competitor to Posh, with overlapping pricing tiers, US-based staff, and 24/7 live call handling.
• Abby Connect: Abby Connect provides US-based virtual receptionist and lead intake services targeting law firms, real estate, and SMBs. It directly overlaps with Posh on legal-vertical positioning and per-minute subscription pricing.
• MAP Communications: MAP Communications is a long-established telephone answering and virtual receptionist service for SMBs. The shared privacy officer email domain ([email protected]) suggests an ownership or operating relationship, making it the closest direct comparable in the same geography.
• Smith.ai: Smith.ai offers AI-augmented live receptionist and chat services targeted at SMBs, particularly law firms, agencies, and consultants. It overlaps with Posh on the hybrid AI + human model and the legal vertical focus.
• VoiceNation: VoiceNation offers live answering and virtual receptionist services 24/7 to small and mid-sized businesses. Comparable pricing structure, customer segmentation, and live-minutes billing model.
• PATLive: PATLive is a US-based live answering service offering 24/7 virtual receptionist coverage, particularly to small businesses and professional services firms. Overlapping customer base, US-based staff, and subscription pricing model.

Broad incumbents

• Aircall: Aircall is a cloud-based phone and contact center solution for sales and support teams, with AI-driven call handling features. Posh lists Aircall as a partner, but Aircall's broader product portfolio overlaps with parts of Posh's offering for tech-enabled SMBs.
• RingCentral: RingCentral is a leading cloud communications and contact center platform that offers AI-powered virtual agent and call-handling features. As a broad incumbent, it represents both a competitive threat (bundled receptionist features) and a channel partner via its existing integration with Posh.

Emerging players

• GoodCall: GoodCall is an AI-first answering service for SMBs that uses conversational AI agents with optional human backup. It represents the emerging AI-native competitor that could pressure Posh's hybrid pricing model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/callposh
• Xx.com/callposh
• Facebookfacebook.com/callposh

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Posh Virtual Receptionists