What Microserve does

Microserve is a privately held Western Canadian IT services company founded in 1987 and headquartered in Burnaby, British Columbia. The company provides managed IT, cloud, cybersecurity, audio-visual, IT staffing, IT procurement, and managed print services to mid-sized and enterprise organizations of 75-500 seats across British Columbia, Alberta, and Saskatchewan. Microserve operates from five offices (Burnaby, Calgary, Edmonton, Saanichton/Victoria, and Regina) and serves a mix of government agencies, financial services firms, healthcare providers, educational institutions, energy and mining companies, restaurant chains, construction firms, and agricultural enterprises. Named enterprise customers include the Alberta Energy Regulator (managed AV across 70+ rooms), the City of Vancouver (circular-economy IT hardware recycling), a Canadian municipality (Veeam backup deployment), and Browns Restaurant Group (managed IT and cybersecurity since 2016).

The company's core technical stack is anchored on the Microsoft ecosystem - Azure, Microsoft 365, Teams, Intune, SharePoint, OneDrive, and Outlook - with ITIL-based service delivery. Major service lines comprise Managed IT Services delivered through a 24/7 Network Operations Center, Azure Cloud Solutions covering strategy, migration, landing zone design, and Azure Virtual Desktop, Cybersecurity solutions deploying advanced Fortinet next-generation firewalls, Audio Visual Solutions including Microsoft Teams Rooms management, IT Staffing Services, Veeam-powered Backup and Disaster Recovery under Gold Partner status, Data Center and Network services, Managed Print Services, and Microsoft Copilot for M365 Readiness Assessment. Endpoint management uses Microsoft Intune, Configuration Manager, and Windows Autopilot in a Zero Trust model, while integrations extend to Azure Active Directory, Salesforce, Adobe, Zendesk, and various collaboration tools surfaced through Microsoft Teams.

Microserve's business model is a hybrid of recurring managed services (per-user or flat-fee monthly subscriptions covering monitoring, cybersecurity, and help desk support) and project-based professional services for cloud migration, IT consulting, and implementation. IT staffing generates transactional and contract-placement revenue, while IT procurement (custom ordering portals) and Managed Print Services contribute hardware-and-consumables revenue. The go-to-market relies on direct enterprise field sales targeting 75-500 seat organizations, supported by 24/7 inside-sales account management, an event-driven motion anchored by the annual LeadIT conference, and joint webinars with technology partners including Arctic Wolf, Logitech, TelemetryTV, and Terranova Security.

Name

Microserve

Legal name

Microserve

Website

https://microserve.ca

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Microserve is a Western Canadian IT services provider offering managed IT, cloud, cybersecurity, audio-visual, IT staffing, and procurement services to mid-sized and enterprise organizations across British Columbia, Alberta, and Saskatchewan.

Ownership category

akta.pro rank

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services revenue model providing comprehensive IT management including network monitoring, security, cloud services, and help desk support. Pricing includes both per-user and flat fee options depending on complexity of IT environment.
2. Professional Services: Project-based professional services including strategic IT consulting, vendor management, compliance assistance, cloud migration, and implementation services
3. IT Staffing Services: IT talent acquisition and recruitment services placing professionals on contract, contract-to-hire, and direct placement terms
4. IT Procurement: IT hardware and software procurement services including access to custom online ordering portals for equipment based on organizational standards and budget
5. Managed Print Services: Managed print environment optimization including device management, consumables, support, and regular usage reporting

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Microserve provides managed IT services, cloud solutions, cybersecurity, audio visual solutions, and IT staffing services to mid-sized and enterprise organizations across Western Canada. Its core deliverables include 24/7 IT infrastructure monitoring and management, Azure-based cloud migration and management, risk assessment and incident response, conferencing and meeting room solutions, and recruitment of IT professionals on contract, contract-to-hire, and direct placement terms.

Product overview

Microserve is a Western Canadian IT services company offering a comprehensive portfolio of managed services and solutions. The core offerings include Managed IT Services (24/7 infrastructure management), Cloud Solutions (Azure-based cloud strategy, migration, and management), Cybersecurity (risk assessment, threat monitoring, and incident response), Audio Visual Solutions (conferencing, meeting rooms, and Managed Teams Rooms), and IT Staffing Services (recruitment and talent acquisition). These are supported by modular sub-products including Modern Workplace (Microsoft-centric collaboration tools, file storage, device management via Intune), Data Center & Network services, Backup & Disaster Recovery (Veeam-powered), Managed Print Services, End User Computing, Azure Virtual Desktop, Copilot for M365 Readiness Assessment, Microsoft For Education, Smart Hands Support, Boardroom as a Service, Digital Signage, Professional Services, IT Procurement, and Training & Adoption. The portfolio is heavily aligned with Microsoft technologies (Teams, Intune, Azure, SharePoint, OneDrive, Microsoft 365) and is delivered through a national talent network with local accountability across Western Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive 24/7 IT infrastructure management including monitoring, troubleshooting, network management, cybersecurity, and help desk support for mid-sized and enterprise businesses across Western Canada.
• Cloud Solutions Azure-based cloud services including strategy development, migration, landing zone design, virtual desktop, and readiness assessment for organizations modernizing to public, private, or hybrid cloud environments.
• Cybersecurity Advanced security solutions covering risk assessment, threat monitoring, incident response, vulnerability assessments, next-generation Fortinet firewalls, and cyber insurance support for enterprise and mid-market clients.
• Audio Visual Solutions Audio visual services including conferencing solutions, immersive media environments, meeting rooms, boardroom-as-a-service, digital signage, and Managed Teams Rooms deployment for enterprise clients.
• IT Staffing Services IT recruitment and talent acquisition placing skilled professionals such as network engineers, cloud architects, cybersecurity analysts, and developers on contract, contract-to-hire, and direct placement terms.
• Managed Print Services Managed print environment optimization including print fleet assessment, device configuration, consumables management, ongoing support, and regular usage reporting for organizational document environments.
• Backup & Disaster Recovery Business continuity solutions including Veeam-powered backup, disaster recovery planning, redundant systems, and immutable backup storage options for resilient data protection.
• Data Center & Network Infrastructure solutions including colocation, managed hosting, network management, and data center operations supporting resilient, secure, and scalable IT infrastructure.
• Modern Workplace Microsoft-centric modern workplace solutions covering collaboration and communication tools, file storage, device management, and Teams Rooms leveraging the Microsoft 365 suite for hybrid work environments.
• Microsoft Teams Rooms Dedicated Microsoft Teams meeting room solution with secure calling, AI-powered content cameras for whiteboard detection, and a collaborative experience for in-room and online participants.
• Professional Services IT consulting and project-based services including strategic IT consulting, vendor management, compliance assistance, cloud migration, hardware/software planning, and implementation support.
• IT Procurement Technology procurement services including selection assistance, pricing negotiation, and access to a custom online ordering portal for organizational standards and budget.
• Microsoft For Education Microsoft 365 suite deployment for K-12 and higher education institutions including Teams for virtual classrooms, OneNote, Office 365 tools, and Class Notebook for educators.
• Boardroom as a Service Managed boardroom technology solution providing AV equipment, support, and maintenance for executive meeting spaces in enterprise environments.
• Azure Virtual Desktop Cloud-based virtual desktop infrastructure enabling remote work and hybrid work environments with secure access to corporate applications via Azure Virtual Desktop.
• Windows 11 Upgrade Workplace modernization service assisting organizations with assessment, migration, and deployment to Windows 11 across enterprise device fleets.
• End User Computing Device management and user computing solutions covering provisioning, deployment, policy management, and endpoint analytics for modern hybrid work environments.
• Smart Hands Support On-site technical support service providing hands-on assistance with infrastructure, hardware installation, and troubleshooting at client sites across Western Canada.
• Copilot for M365 Readiness Assessment Readiness assessment service evaluating an organization's preparedness, data governance, and licensing posture for deploying Microsoft Copilot for Microsoft 365 AI assistant.
• Digital Signage Digital signage solutions for internal communication, wayfinding, and advertising deployed across organizational facilities.
• Training & Adoption End-user training and technology adoption services helping organizations maximize utilization of deployed IT and workplace technology solutions.

Quantifiable outcome

• 25-40% IT cost savings through managed services
• +4 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• BC TechcoreStrategic or Co-development Partner · 31 December 201920+ year partnership with BC Tech enabling channeling of recycled IT hardware from City of Vancouver to fulfill needs of low-income individuals and non-profits, providing assets a worthy second life as part of circular economy initiative.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner providing Azure cloud solutions, Microsoft 365, Teams, Intune, SharePoint, OneDrive, Outlook, Copilot, and Teams Rooms. Microserve holds expertise in Microsoft modern workplace suite, Azure cloud strategy, migration, and managed services.
• VeeamcoreTechnology or IntegrationGold Veeam Partner status with advanced certifications. Microserve specializes in Veeam backup, recovery, and replication solutions with specialized municipal implementation methodology and direct access to Veeam engineering support.
• FortinetcoreTechnology or IntegrationAdvanced next-generation Fortinet firewalls deployed for client cybersecurity solutions including Browns Restaurant Group and other enterprise clients.
• Arctic WolfminorGTM or Marketing PartnerJoint webinar partnership on cyber insurance topics. Microserve co-hosts educational webinars with Arctic Wolf on cybersecurity insurance topics.
• LogitechminorGTM or Marketing PartnerJoint webinar on hybrid workforce topics. Partnership for enabling future-ready workforce solutions.
• TelemetryTVminorGTM or Marketing PartnerBCNET Lunch and Learn webinar partnership with TelemetryTV.
• Terranova SecurityminorGTM or Marketing PartnerJoint webinar partnership on AI and cybersecurity topics.
• BCNETminorGTM or Marketing PartnerPartnership for BCNET Lunch and Learn webinar series.
• ITIL (Axelos)coreTechnology or IntegrationService delivery based on ITIL Foundation framework for IT service management. Microserve teams are trained in globally recognized ITIL frameworks.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Long View Systems: Western Canadian-headquartered (Calgary) IT solutions and managed services provider with comparable Microsoft-centric practice, hybrid cloud, cybersecurity, and IT staffing offerings serving mid-market and enterprise customers across Canada and the U.S.
• WBM Technologies: Western Canadian (Saskatoon-headquartered) IT services and managed print specialist serving provincial government, education, and enterprise — direct competitor in regional managed IT and managed print services.
• Scalar Decisions (CDW Canada): Canadian IT infrastructure and security services provider (now part of CDW Canada) offering managed services, security, and cloud solutions with comparable mid-market and enterprise customer base in Canada.
• Compugen: Canadian IT solutions provider with managed services, cloud, cybersecurity, and IT staffing practices across Canada — comparable mid-market/enterprise customer base and Microsoft-aligned portfolio.
• Softchoice: Canadian IT solutions and managed services provider (Toronto) with Microsoft partnership depth, cloud, security, and modern workplace offerings; comparable business model spanning hardware/software procurement plus recurring managed services.

Emerging players

• Arctic Wolf Networks: Canadian-headquartered (Waterloo) cybersecurity-focused managed detection and response provider; overlaps Microserve's cybersecurity practice and partners with MSPs for channel-delivered security services.

Broad incumbents

• CDW Canada: Subsidiary of CDW Corporation, a much larger North American IT solutions and managed services provider; overlaps Microserve on Microsoft-centric managed IT, cloud, security, and procurement for Canadian enterprise and government customers.
• IBM Canada: Global systems integrator and managed-services incumbent with a large Canadian footprint; overlaps Microserve on hybrid cloud, managed infrastructure, and security for enterprise and government accounts.
• Insight Enterprises: Global IT solutions and services provider with significant Canadian presence; competes for the same mid-market and enterprise Microsoft-ecosystem, cloud migration, and managed-services engagements.
• TELUS Business: Canadian telecom incumbent with a sizeable managed IT, cloud, and security services practice serving Western Canadian enterprises and government; competes on broader portfolio and deeper telecom integration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/microserve
• Xx.com/microserve

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microserve