Emmi Solutions
Emmi Solutions, a Wolters Kluwer subsidiary, provides an enterprise patient engagement platform that delivers evidence-based multimedia health education, automated IVR outreach, and multilingual content to hospitals, clinics, long-term care facilities, and ACOs.
- Company typePrivate
- Founded2002
- HeadquartersChicago, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Emmi Solutions does
Emmi Solutions is a healthcare communications and patient engagement company founded in 2002 and headquartered in Chicago, now operating as a wholly-owned subsidiary of Wolters Kluwer N.V. within the UpToDate Enterprise suite under Wolters Kluwer's Health division. The company delivers a patient engagement platform — branded UpToDate Patient Engagement — that combines evidence-based health education (multimedia programs, videos, leaflets in up to 19 languages) with automated outreach campaigns, including award-winning empathetic Interactive Voice Response (IVR). Its product surface spans four functional modules (Engage, Outreach, Journeys, Educate) plus two portals (EmmiManager for healthcare organizations and My-Emmi for patients), and the platform is positioned for integration into EHR and clinical workflows via UpToDate Connect and the UpToDate Digital Architect.
The underlying technology is anchored to Wolters Kluwer's UpToDate clinical content ecosystem, trusted by clinicians for over 30 years, with KLAS ranking Emmi #1 in patient driven care management and patient education and Frost & Sullivan recognizing its IVR and patient engagement innovations. The platform has expanded into AI-assisted clinical decision support via UpToDate Expert AI, a generative-AI conversational capability layered onto the UpToDate portfolio. Emmi is sold exclusively to enterprise healthcare customers — hospitals, health systems, ambulatory and long-term care facilities, and ACOs — through quote-based annual subscription contracts distributed by Wolters Kluwer's global enterprise sales organization.
Commercially, Emmi operates an enterprise field-sales GTM with no public pricing, generates subscription revenue at the Wolters Kluwer Health division level (specific subsidiary revenue is not disclosed), and employs 51–100 people. Named customers include UAB, MetroHealth System, and Memorial Hospital of Gulfport, with case-study outcomes such as a 75% reduction in colonoscopy and endoscopy cancellation rates at UAB. The company is no longer independently venture-backed or PE-owned; its strategic trajectory is fully aligned with Wolters Kluwer's broader Health-segment portfolio.
Emmi Solutions firmographics
Firmographics- Name
- Emmi Solutions
- Legal name
- Wolters Kluwer N.V.
- Website
- https://emmisolutions.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Emmi Solutions, a Wolters Kluwer subsidiary, provides an enterprise patient engagement platform that delivers evidence-based multimedia health education, automated IVR outreach, and multilingual content to hospitals, clinics, long-term care facilities, and ACOs.
- Ownership category
- akta.pro rank
Emmi Solutions industry classification
Industry- Product category
- Patient Engagement Software
- NAICS
- Educational Support Services (611710)
- SIC
- Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
Keywords
Where Emmi Solutions is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Markets served
Emmi Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise Subscription: Subscription-based licensing model targeting healthcare organizations including hospitals, clinics, long-term care facilities, and ACOs. The platform is offered as part of the UpToDate Enterprise suite with annual subscription terms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription model |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Emmi Solutions product offering
Product offeringCore offering
Emmi Solutions provides a patient engagement platform that delivers evidence-based health education through interactive multimedia programs, automated outreach (IVR, email, SMS, web), and EHR-integrated workflows. The platform is designed for hospitals, health systems, clinics, and accountable care organizations to engage patients across the care continuum, reduce readmissions, and improve clinical outcomes.
Product overview
Emmi Solutions (part of Wolters Kluwer's UpToDate portfolio) is a unified patient engagement platform combining evidence-based health education with automated outreach capabilities. The core offering includes UpToDate Patient Engagement, which integrates four key modules: UpToDate Engage (interactive multimedia programs), UpToDate Outreach (IVR campaigns), UpToDate Journeys (automated coaching), and UpToDate Educate (video and leaflet content library in 19 languages). Patient-facing portals include Emmi Manager (for healthcare organizations) and My Emmi (for patients). The platform extends the broader UpToDate clinical decision support ecosystem, including UpToDate Lexidrug for drug information and UpToDate Expert AI for conversational AI assistance.
Differentiator
Problem solved
Functional benefit
Brands
- UpToDate Patient Engagement: Comprehensive patient engagement platform by Wolters Kluwer that incorporates Emmi Solutions for delivering evidence-based health education, automated outreach, and multimedia patient engagement programs.
- UpToDate Engage
- UpToDate Outreach
- UpToDate Journeys
- UpToDate Educate
Products and services
- UpToDate Patient Engagement
Quantifiable outcome
- UAB lowered colonoscopy and endoscopy cancellation rates by 75%
- +1 more outcomes
Companies that use Emmi Solutions
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
Emmi Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature5 records
Emmi Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Wolters KluwerparentEmmi Solutions operates as part of Wolters Kluwer's Health division, specifically within the UpToDate Enterprise suite. Wolters Kluwer is a global leader in information solutions, software, and services for professionals in healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Emmi Solutions competitors and assessment
Company assessmentEmerging players
- MedBridge: MedBridge provides patient and provider education and engagement solutions, particularly in rehabilitation and chronic condition management, intersecting with Emmi's patient education modules in adjacent use cases.
Direct peers
- Krames (Staywell): Krames, part of Staywell, provides patient education content, customizable health information, and engagement tools to hospitals and health systems, directly competing with Emmi's evidence-based education and outreach platform.
- CipherHealth: CipherHealth offers automated patient outreach, rounding, and care transition solutions for hospitals and health systems, competing with Emmi's IVR outreach and care gap closure capabilities.
- PatientPoint: PatientPoint delivers patient engagement at the point of care through digital waiting room screens, exam room tablets, and interactive patient education, overlapping with Emmi's health education content delivery.
- Get Well: Get Well (formerly GetWellNetwork) is a direct competitor offering a patient engagement platform with interactive care plans, patient education, and automated outreach for hospitals and health systems, overlapping significantly with Emmi's core offerings.
- Healthwise: Healthwise is a nonprofit that develops evidence-based patient education content and tools, directly competing with Emmi's evidence-based health education library and patient-facing engagement programs.
- Luma Health: Luma Health provides a patient engagement platform with automated outreach, appointment reminders, and care coordination messaging, directly competing with Emmi's automated outreach and reminder features.
- Phreesia: Phreesia provides patient intake, engagement, and activation solutions to healthcare organizations, with mobile-driven outreach and education capabilities that compete directly with Emmi's automated patient outreach and education modules.
Broad incumbents
- Press Ganey: Press Ganey is a large incumbent in patient experience measurement and healthcare improvement, with adjacent offerings in patient engagement that overlap with portions of Emmi's value-based care messaging capabilities.
- NRC Health: NRC Health (formerly National Research Corporation) is a broad healthcare consumer and patient experience insights company with engagement solutions targeting health systems, partially overlapping with Emmi's enterprise patient engagement offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Emmi Solutions social profiles
Digital presenceEmmi Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Emmi Solutions leadership team
Management profileNumber of profiles
Profiles3 records
Emmi Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
Emmi Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Emmi Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Emmi Solutions
What does Emmi Solutions do?
Emmi Solutions provides a patient engagement platform that delivers evidence-based health education through interactive multimedia programs, automated outreach (IVR, email, SMS, web), and EHR-integrated workflows. The platform is designed for hospitals, health systems, clinics, and accountable care organizations to engage patients across the care continuum, reduce readmissions, and improve clinical outcomes.
Is Emmi Solutions a public or private company?
Emmi Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Emmi Solutions founded?
Emmi Solutions was founded in 2002. It employs 51 to 100 people.
Where is Emmi Solutions based?
Emmi Solutions is headquartered in Chicago, United States, in the North America region.
How does Emmi Solutions make money?
One revenue line is on record: enterprise Subscription.
Who are Emmi Solutions's main competitors?
MedBridge is listed as an emerging player. Direct peers are Krames (Staywell), CipherHealth, PatientPoint, Get Well, Healthwise, Luma Health and Phreesia. Broad incumbents are Press Ganey and NRC Health.
Does Emmi Solutions have an API?
No public API is recorded for Emmi Solutions.
What industry is Emmi Solutions in?
Emmi Solutions's product category is Patient Engagement Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up). Its NAICS code is 611710 and its SIC code is 8000.