CHR Solutions

What CHR Solutions does

CHR Solutions is a privately held Houston, Texas-based provider of telecom software and engineering services to communications service providers, utilities, municipalities, electric cooperatives, and tribal broadband programs across North America, with a delivery presence in India. The company, in operation for over 75 years, operates four interlocking lines of business: the Omnia360/Omnia360e SaaS OSS/BSS platform with open APIs and native integrations to Salesforce, Calix, Alianza, Paymentus, and Avalara; fiber engineering services including drone-enabled aerial surveys, AI-driven FTTH/FTTX network design, GIS mapping on the Esri ArcGIS stack, pole loading and make-ready engineering, and broadband feasibility and grant assistance; managed cybersecurity under the ProShield and BYTE brands combining AI-assisted threat analysis with 24/7 SIEM/SOC monitoring; and flat-rate managed IT services targeted at organizations up to 500 employees.

CHR monetizes through a mix of professional services engagements (fiber engineering and grant assistance), annual SaaS subscriptions (Omnia360e), and monthly managed services subscriptions (IT and cybersecurity), with pricing quote-based rather than publicly disclosed. Distribution is primarily direct enterprise field sales with a territory-based sales account executive model, augmented by a multi-tier partner ecosystem spanning Esri, Kaseya, Datto, Calix, Adtran, Ciena, Cisco, Microsoft, HP, IBM, AirWorks, Avalara, Paymentus, and Alianza. CHR claims over $1.5B in broadband grants and loans secured for clients and 500+ completed feasibility studies, positioning itself as a vertically integrated delivery partner for CSPs pursuing BEAD, USDA ReConnect, and RUS-funded builds.

The company is led by President and CEO Arun Pasrija and Chairman Don Benson, with Outside Directors Douglas Benedict and Jim Pendergast providing governance oversight, and a senior leadership team spanning engineering, software, IT, HR, finance, and India operations. It was recognized in the 2024 FTTH Top 100 list by Broadband Communities and released its Omnia360e platform and an enhanced drone-based data collection program in 2025.

Name

CHR Solutions

Legal name

CHR Solutions

Website

https://chrsolutions.com

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CHR Solutions is a private Houston-based provider of telecom OSS/BSS software (Omnia360e), fiber engineering services, managed cybersecurity (ProShield/BYTE), and managed IT for broadband providers, utilities, and municipalities across North America.

Ownership category

akta.pro rank

Product category

Telecommunications Software & Engineering Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513), Security Systems Services (56162), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Communications Services, Nec (4899)

akta.pro primary industry

Security Operations Center (SOC) as a Service (BPAEADAB)

akta.pro secondary industries

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Broadband engineering services
• OSS/BSS software platform
• Fiber network design
• Managed cybersecurity services
• Managed IT services

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Fiber Engineering Services: Professional engineering services for broadband deployment including network planning, OSP design, permitting, construction management, and as-built documentation. Provided as project-based professional services to broadband providers, utilities, and municipalities.
2. OSS/BSS Software (Omnia360): SaaS-based operational and billing software platform for communications service providers. Subscription-based pricing with recurring revenue from platform licensing, support, and potential usage-based features for larger deployments.
3. Managed Cybersecurity Services (ProShield/BYTE): Managed security services delivered as ongoing subscriptions. Includes 24/7 monitoring, SIEM/SOC, endpoint protection, incident response, and employee training as bundled or modular security packages.
4. Managed IT Services: Ongoing IT management services including 24x7 support, monitoring, cyber threat protection, business continuity, and proactive IT management. Delivered as flat-rate managed services with predictable monthly or annual billing.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

CHR Solutions provides a vertically integrated stack of telecom-focused offerings: (1) the Omnia360e SaaS OSS/BSS platform delivering billing, customer management, e-commerce, facilities management and open API integrations for broadband service providers; (2) fiber engineering services covering drone-enabled fielding, AI-driven FTTH/FTTX design, GIS mapping, pole loading and make-ready engineering, construction management and as-built documentation; (3) ProShield and BYTE managed cybersecurity services with 24/7 SIEM/SOC monitoring; and (4) managed IT services for organizations up to 500 employees.

Product overview

CHR Solutions is a telecom software solutions and engineering services provider with over 75 years of industry experience. The company's portfolio is organized around two core pillars: (1) Omnia360/Omnia360e, a SaaS-based OSS/BSS platform providing end-to-end billing, customer management, e-commerce, and operational automation for communications service providers; and (2) a suite of professional and managed services including drone-enabled fielding, AI-driven fiber network design, GIS mapping, pole loading and make-ready engineering, construction management, managed IT, and ProShield/BYTE managed cybersecurity. These offerings are designed to work together as an integrated stack — from network planning and engineering through operational software and ongoing security — for broadband providers, utilities, and municipalities.

Differentiator

Problem solved

Functional benefit

Products and services

• Omnia360e OSS/BSS Platform SaaS-based, end-to-end operational support system (OSS) and business support system (BSS) platform for communications service providers. Includes self-serve e-commerce, converged and subscription billing, facilities management, open APIs, AI-ready architecture, and workflow automation. Targets broadband service providers, utilities and municipalities.
• ProShield Managed Cybersecurity Comprehensive managed cybersecurity sub-brand offering end-to-end services including ransomware protection, endpoint protection, MFA, pen testing, dark web monitoring, employee phishing training, incident response, and 24/7 SIEM and SOC monitoring. Targets organizations up to 500 employees.
• BYTE Managed Cybersecurity AI-driven always-on managed cybersecurity service offering 24/7 AI-assisted threat monitoring and analysis, ransomware protection, endpoint and MFA security, dark web monitoring and phishing awareness training, combined with human security professionals for investigation and response. Designed for organizations up to 500 employees.
• Fiber Engineering Services End-to-end professional engineering services for fiber and broadband providers covering network planning, drone-enabled fielding, AI-driven fiber design, GIS mapping, pole loading and make-ready engineering, construction management, project management with real-time oversight, and as-built documentation.
• Drone-Enabled Fielding Drone aerial survey services for broadband infrastructure that capture high-resolution georeferenced imagery and video of route corridors, pole conditions, and terrain, integrated into GIS workflows for field validation, pole condition inspection, and pre-construction risk assessment.
• AI-Driven Fiber Optic Network Design AI-driven fiber network design using GIS-based modeling, automated route optimization, and data-driven workflows to deliver optimized, build-ready FTTH and FTTX network designs that improve capital efficiency and reduce construction cost.
• GIS Mapping Services Geospatial services establishing systems of record for fiber and broadband networks, supporting network asset mapping, serviceability modeling, design and as-built integration, and data governance using the Esri ArcGIS platform including ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, and Esri Utility Network.
• Pole Loading Analysis & Make-Ready Engineering NESC-compliant structural pole loading analysis, make-ready cost estimation, utility pole attachment coordination, and broadband ROW permit management to support deployment certainty for fiber builds.
• Broadband Feasibility Studies & Grant Assistance Market demand analysis, GIS-based broadband cost modeling, ROI and payback forecasting, and funding application support aligned with BEAD, USDA ReConnect, RUS, and state broadband programs. CHR has helped clients secure over $1.5B in broadband grants and loans across 500+ feasibility studies.
• Managed IT Services Flat-rate managed IT services for organizations up to 500 employees including 24x7 support and monitoring, cyber threat protection, business continuity, backup and disaster recovery, Microsoft 365 and cloud management, and proactive IT management using partner technologies from Datto, Cisco, Microsoft, HP, IBM, Kaseya, Tintri and Unitrends.

Quantifiable outcome

• $1.5B+ in broadband grants and loans secured for clients
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature8 records

Partnerships

20 partnerships are on record, tiered core, key and standard.

• EsricoreTechnology or IntegrationEsri is an official Esri Partner. CHR leverages the ArcGIS platform including ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, and Esri Utility Network for GIS mapping, network asset management, and engineering workflows. As a recognized Esri Partner, CHR's geospatial deliverables align with industry-leading standards.
• KaseyacoreTechnology or IntegrationKaseya provides RMM, automation, and IT service management platforms that CHR integrates into its managed IT service delivery. Part of CHR's security and IT operations ecosystem.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365, Azure, identity, and collaboration services are part of CHR's cloud and enterprise platform offerings for managed IT and cybersecurity services.
• CalixkeyTechnology or IntegrationCalix subscriber experience and access edge platforms integrate with CHR's OSS/BSS software for broadband service provider operations.
• AdtrankeyTechnology or IntegrationAdtran provides access, fiber broadband, and optical networking solutions that complement CHR's fiber engineering services.
• CienakeyTechnology or IntegrationCiena optical transport and routing solutions at scale support CHR's fiber network design and deployment services.
• CiscokeyTechnology or IntegrationCisco carrier and enterprise routing, switching, and security solutions are part of CHR's network infrastructure and security offerings.
• HPstandardTechnology or IntegrationHP compute, devices, and enterprise hardware solutions support CHR's managed IT and infrastructure services.
• IBMstandardTechnology or IntegrationIBM enterprise platforms, services, and analytics are utilized within CHR's technology ecosystem for large-scale deployments.
• DattokeyTechnology or IntegrationDatto backup and disaster recovery solutions are part of CHR's managed IT and business continuity service offerings.
• AvalarakeyTechnology or IntegrationAvalara automated tax calculation and compliance integrates with CHR's Omnia360 billing platform for communications service providers.
• AlianzakeyTechnology or IntegrationAlianza cloud communications platform integrates with CHR's OSS/BSS software for broadband provider customer engagement.
• AirWorkskeyTechnology or IntegrationAirWorks AI-enabled field intelligence solutions support CHR's drone-enabled fielding and aerial survey capabilities for broadband infrastructure.
• SynchroNetstandardImplementation/ SI/ Consulting PartnerSynchroNet provides integration and services for workflows in the field, supporting CHR's fiber engineering service delivery.
• TAK BroadbandstandardImplementation/ SI/ Consulting PartnerTAK Broadband provides deployment support and field implementation services complementing CHR's engineering and construction management offerings.
• PaymentuskeyTechnology or IntegrationPaymentus modern bill presentment and digital payments integrate with CHR's Omnia360 billing and e-commerce platform.
• SpanningstandardTechnology or IntegrationSpanning backup and recovery for Microsoft 365 complements CHR's managed IT and data protection services.
• UnitrendsstandardTechnology or IntegrationUnitrends all-in-one backup, DR, and continuity solutions are part of CHR's business continuity and disaster recovery offerings.
• TintristandardTechnology or IntegrationTintri VM-aware storage and autonomous operations support CHR's managed IT and infrastructure services.
• C-Level AnalyticsstandardTechnology or IntegrationC-Level Analytics provides data analytics, AI, and integration solutions that complement CHR's operational intelligence offerings.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Netcracker Technology: Netcracker is a global OSS/BSS vendor serving Tier-1 CSPs. It is comparable to CHR's Omnia360e platform as a directly competing operational and business support software suite for communications service providers, though it operates at significantly larger enterprise scale.
• CSG International: CSG provides BSS, billing, and customer engagement software for communications service providers. It overlaps directly with CHR's Omnia360e converged billing and subscription management capabilities and serves the same broadband and CSP buyer set.
• Amdocs: Amdocs is a leading OSS/BSS vendor serving Tier-1 telcos and broadband providers globally. It is comparable to CHR's Omnia360e in core BSS/OSS functionality and target customer, but operates at far greater scale and breadth.
• Dycom Industries: Dycom is the largest US specialty contractor for telecom construction, engineering, and maintenance. It is comparable to CHR's fiber engineering and construction management services, but at vastly greater scale with a focus on large ILEC and cable operator deployments.
• Black & Veatch: Black & Veatch is a major global engineering, procurement, and construction firm with a significant telecom and broadband infrastructure practice. It competes with CHR in fiber engineering services for utilities and municipalities, but at a much larger scale and broader portfolio.

Direct peers

• Vantage Point Solutions: Vantage Point Solutions is a closely-held consulting and engineering firm serving rural telcos, electric co-ops, and broadband providers with network planning, OSP design, and FCC/regulatory support. It is one of the most direct peers to CHR's fiber engineering services for the BEAD-era rural broadband market.
• Optiva: Optiva is a smaller telecom BSS/OSS vendor focused on mid-market and greenfield communications service providers. It is comparable to CHR's Omnia360e as a BSS platform targeting tier-2/3 operators and emerging broadband providers.
• Hansen Technologies: Hansen Technologies provides billing and customer care software for utilities, energy, and communications service providers. It is comparable to CHR's Omnia360e converged billing capabilities for CSPs and adjacent utility broadband operators.
• Tilson Technology Management: Tilson provides network infrastructure services, including fiber engineering, construction management, and IT services for telecom and broadband clients. It is comparable to CHR's fiber engineering and managed services for broadband providers, with overlapping customer profiles.

Emerging players

• Calix: Calix provides access edge platforms and the Revenue EDGE OSS/BSS suite for broadband service providers. It is comparable to CHR as both an OSS/BSS adjacent vendor and a strategic technology partner, with overlapping go-to-market targeting rural and mid-tier broadband providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/chrsolutions
• Xx.com/CHRSolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CHR Solutions