Priority Dispatch

What Priority Dispatch does

Priority Dispatch Corp. (PDC) is a privately held software company headquartered in Salt Lake City, Utah, that develops and licenses the Priority Dispatch System (PDS) — a structured emergency dispatch platform built around protocols developed by the International Academies of Emergency Dispatch (IAED). The company's flagship product, ProQA Paramount, integrates IAED's evidence-based Medical (MPDS), Fire (FPDS), Police (PPDS), and Nurse Triage (ECNS) protocols into decision-support software used by Emergency Communications Centers to triage 911 calls, dispatch appropriate resources, and provide pre-arrival instructions. The product portfolio spans core dispatch software, AQUA quality assurance, Academy Analytics (in partnership with FirstWatch), LowCode nurse triage, Medical Transfer Protocol (MTP) and Medical Transfer Protocol Suite (MTPS) for interfacility ambulance transfers, Advanced SEND for law enforcement, Protocol 41 (Caller in Crisis) for mental health calls, QPR outsourced QA services, reBOOT Camp implementation training, AI Skill Lab for AI-powered call simulation training, and physical/digital support products (Protocol Pilot Guides, Cardsets, Tablets, MobileFRG app).

The company operates a B2B enterprise software model with quote-based annual subscription licensing as the primary revenue stream, supplemented by IAED-approved training and certification courses, on-site implementation services, and physical support product sales. Distribution is direct via Regional Account Managers and a Regional Client Outreach (RCO) program across seven international offices covering North America, UK/Europe, Asia/Middle East, Latin America, Africa, and Australia. The platform is used by 4,000+ Emergency Communications Centers across 60 countries, including 160 of the 200 largest US cities, fielding 100M+ calls annually. Recent strategic emphasis has been on healthcare vertical expansion (MTP SMART on FHIR in Epic Showroom and VectorCare Marketplace, April 2026), AI-augmented training (AI Skill Lab), and behavioral health response (Protocol 41), while maintaining the CAD integration certification program across 40+ partners that anchors the company's ecosystem position.

Name

Priority Dispatch

Legal name

Priority Dispatch Corp.

Website

https://prioritydispatch.net

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

Priority Dispatch Corp. develops and licenses the Priority Dispatch System — emergency dispatch decision-support software built on IAED protocols — serving 4,000+ Emergency Communications Centers across 60 countries with products spanning dispatch, quality assurance, nurse triage, and training.

Ownership category

akta.pro rank

Product category

Emergency Dispatch Software

NAICS

Computer Systems Design and Related Services (54151), Ambulance Services (621910)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Preparedness Planning & Readiness (HLAJAGAA)

Keywords

• Emergency dispatch software
• Computer-aided dispatch
• Emergency medical dispatch
• Quality assurance software
• Dispatch protocol systems

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing: ProQA, AQUA, and other software products licensed through End User License Agreements. Includes software support, updates, and maintenance services.
2. Training and Certification: IAED-approved training courses and certification programs for emergency dispatchers in medical, fire, police, and nurse triage disciplines. Includes continuing dispatch education (CDE) programs.
3. Implementation Services: On-site implementation, configuration, and support services including reBOOT Camp intensive training programs, system administration training, and local configuration.
4. Support Products: Physical and digital support products including Protocol Pilot Guides, Protocol Cardsets, Protocol Tablets, Mobile Field Responder Guides (MobileFRG).

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Priority Dispatch Corp. develops and licenses the Priority Dispatch System, a comprehensive emergency dispatch software platform centered on ProQA Paramount. The system delivers IAED-developed evidence-based protocols (Medical MPDS, Fire FPDS, Police PPDS, Nurse Triage ECNS) to help dispatchers field calls, assign resources, and provide pre-arrival instructions. The portfolio includes AQUA quality assurance software, Academy Analytics dashboards, LowCode nurse triage, and training/certification programs serving 4,000+ Emergency Communications Centers across 60 countries.

Product overview

Priority Dispatch offers a unified platform-plus-modules architecture centered on the Priority Dispatch System (PDS), comprising core dispatch software (ProQA Paramount), quality assurance tools (AQUA), and specialized protocols for medical, fire, and police dispatch. The portfolio includes ProQA Paramount as the primary software integrating IAED protocols, AQUA for case review and QA, Academy Analytics (with FirstWatch) for real-time performance dashboards, and the Medical Transfer Protocol Suite/MTP for patient transfer workflows. Supporting modules include QPR for outsourced QA, reBOOT Camp for intensive training, Advanced SEND for law enforcement, LowCode for nurse triage of low-acuity calls, Protocol 41 for mental health crises, AI Skill Lab for AI-powered training simulations, plus physical support products (Protocol Pilot Guides, Cardsets, MobileFRG, Protocol Tablets), and IAED-certified training and recertification programs.

Differentiator

Problem solved

Functional benefit

Brands

• ProQA: The #1 emergency dispatch software worldwide that delivers the IAED's evidence-based protocols, helping Emergency Dispatchers field calls with speed and accuracy.
• AQUA
• LowCode
• AQUA 8 Infinity
• QPR
• Academy Analytics
• MobileFRG
• Advanced SEND
• Medical Transfer Protocol (MTP)
• Medical Transfer Protocol Suite (MTPS)
• reBOOT Camp
• AI Skill Lab
• Protocol 41: Caller in Crisis

Products and services

• ProQA Paramount The core emergency dispatch software that delivers IAED's evidence-based protocols (Medical MPDS, Fire FPDS, Police PPDS, and Nurse Triage ECNS). Helps Emergency Dispatchers gather information, dispatch resources, provide Post-Dispatch and Pre-Arrival Instructions, and guide callers through life-critical instructions with an adaptive panel interface.
• AQUA Quality Assurance Quality assurance and improvement software that automates the entire emergency dispatch case review process. AQUA 8 Infinity features a browser-based interface with ProQA sequences embedded for ED-Qs to review cases, generate reports, and provide strengths-based feedback to Emergency Dispatchers.
• LowCode Nurse Triage Platform Exclusive software platform delivering the Emergency Communication Nurse System (ECNS) for triaging low-acuity calls. Uses over 200 symptom-based protocols to help Registered Nurses assess patients over the phone and assign appropriate care, reducing unnecessary ER visits.
• Academy Analytics Near real-time web-based dashboards and analytics for ProQA users, provided in partnership with FirstWatch. Monitors center performance, identifies outlier cases, shows trends in aborted/overridden calls, and enables data-driven coaching and scheduling.
• Medical Transfer Protocol (MTP) Non-Emergency Medical Transportation (NEMT) software for private ambulance services. Enables accurate call processing, ICD-10 billing code attachment at dispatch level, efficient resource deployment, and streamlined billing practices with customizable jurisdiction configurations.
• Medical Transfer Protocol Suite (MTPS) Protocol suite for public ambulance services comprising Protocol 45 (Specialized Unscheduled Up-Care Transports), Protocol 46 (Scheduled Interfacility Transfers), and Protocol 47 (Mental Health Transfers). Built into ProQA to help dispatchers send the right resources for patient transfers between medical facilities.
• QPR (Quality Performance Review) Quality assurance service that levels the QA playing field for all PDS licensed communication centers. QPR provides immediate support for implementing an effective, structured QA program using certified IAED ED-Q faculty, including case review services and QA consulting.
• reBOOT Camp Intensive on-site training program that helps centers optimize their use of the Priority Dispatch System. Includes packages covering system administration, ProQA/AQUA reports training, ED-Q training, ACE accreditation assistance, and center-wide performance improvement.
• Training and Certification Courses IAED-approved training and certification programs for Medical, Fire, Police, and Nurse Triage dispatching. Includes initial certification, recertification every two years, and 24-hour CDE requirements for maintaining credentials, with 116,890+ currently active certified dispatchers.
• Continuing Dispatch Education (CDE) Online Computer-based training approach through the IAED College of Emergency Dispatch that helps staff gain expertise with real-life emergency call events using protocols. Provides CDE hours required for recertification every two years.
• Advanced SEND Protocol Protocol within ProQA that helps Emergency Dispatchers assist police officers and law enforcement personnel more efficiently. Guides dispatchers to evaluate and record an officer's on-scene assessment, sending appropriate medical resources based on the officer's expertise.
• Protocol 41: Caller in Crisis Targeted emergency dispatch protocol for first-party callers experiencing suicide ideation and risk. Equips Emergency Dispatchers with tools and training to de-escalate mental health crises, featuring a Mental States Menu and expanded Determinant Codes for mental health professionals.
• MobileFRG (Mobile Field Responder Guide) Mobile app and printed guide that assists responders by translating dispatch codes into full text descriptions. Available for iOS and Android, with older Android APK also available, helping field responders interpret codes assigned during dispatch.
• AI Skill Lab Training platform that provides on-demand training, real-world scenarios, and essential practice for Emergency Dispatchers using AI-powered call simulations.
• Protocol Pilot Guides Physical and digital quick reference guides with intuitive design and easy-reference tabs for Emergency Dispatchers to keep protocol details close at hand. Used for reference, training, and reviewing calls.
• DD-CPR (Dispatcher-Directed CPR) Course Dispatcher-Directed CPR course developed to provide telephone CPR instructions to bystanders during cardiac arrest calls, with over 35,000 certified Emergency Medical Dispatchers completing the course since April 2022.

Quantifiable outcome

• 21% improvement in response times for life-threatening calls (Georgian CACC, Ontario)
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration40 records

AI capability2 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, major, certified and partner.

• FirstWatchcoreTechnology or Integration · 1 January 2002Academy Analytics is the result of collaboration between FirstWatch and the International Academies of Emergency Dispatch. FirstWatch has monitored more than 23 million ProQA calls via Academy Analytics since 2002. Partnership provides near-real-time web-based dashboards and analytics for ProQA users.
• International Academies of Emergency Dispatch (IAED)coreStrategic or Co-development PartnerIAED develops and researches the protocols at the heart of the Priority Dispatch System. IAED establishes standards for emergency dispatch globally, with tens of thousands of dispatchers recognizing and honoring these standards. PDC provides technology, tools, and training while IAED provides protocol development and certification.
• Priority Solutions, Inc.coreTechnology or IntegrationPriority Solutions, Inc. created LowCode, the exclusive software platform running the Emergency Communication Nurse System (ECNS). PDC partners with Priority Solutions to deliver nurse triage solutions for managing low-acuity medical calls.
• EpicmajorTechnology or IntegrationPriority Dispatch's Medical Transfer Protocol (MTP) SMART on FHIR application is available in the Epic Showroom. This integration enables Epic-enabled health systems to coordinate air and ground ambulance transfers directly within their EHR system.
• VectorCaremajorTechnology or IntegrationMTP SMART on FHIR app is available on VectorCare's SMART on FHIR Apps Marketplace, extending Priority Dispatch's evidence-based triage protocols into clinical workflows.
• Regola Unique CADcertifiedTechnology or IntegrationTitanium Certified CAD integration with Regola Unique CAD supporting Medical, Fire, and Police disciplines for emergency dispatch interoperability.
• CentralSquarecertifiedTechnology or IntegrationPlatinum Certified CAD partner with ProQA integrations for CentralSquare Enterprise CAD, ONESolution CAD, and Pro Suite CAD platforms.
• PulsePointpartnerTechnology or IntegrationPulsePoint partnership enables integrated emergency response technology with Priority Dispatch systems for enhanced public safety outcomes.
• RQI PartnerspartnerTechnology or IntegrationRQI Partners partnership for CPR training and response integration with Priority Dispatch emergency dispatch protocols.
• 911 Training InstitutepartnerChannel Partner/ Reseller/ Distributor911 Training Institute partnership for emergency dispatch training and education programs.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PowerPhone: Provider of 911/emergency call assessment and training solutions, addressing the same dispatcher decision-support workflow as ProQA's protocol-driven interrogation. Closest functional analog to PDC's call-handling protocol layer.
• Versaterm: Specialized public-safety software provider offering CAD, RMS, and mobile solutions to PSAPs. Listed as a Platinum-certified ProQA integration partner and competes directly for dispatch contract wins.
• CentralSquare Technologies: Public-sector software vendor offering CAD, RMS, and mobile solutions for public safety agencies. Operates Platinum-certified ProQA integrations (Enterprise CAD, ONESolution CAD, Pro Suite CAD), and is one of the most direct adjacent vendors competing for the same ECC IT budgets as Priority Dispatch.

Emerging players

• Mark43: Cloud-native public-safety platform (CAD, RMS, analytics) built for modern PSAPs and law enforcement. A new-generation full-stack competitor for the same dispatch and records-management budgets.
• RapidSOS: Emergency response data platform that aggregates sensor/device data (smartphones, connected devices, vehicles) for 911 dispatchers. Competes for ECC modernization with an adjacent data-and-platform thesis, complementary on its face but increasingly overlapping with dispatch decision support.
• ZOLL (Asahi Kasei): EMS-focused software and medical-device vendor (including dispatch and resuscitation products). Overlaps with PDC's Medical Priority Dispatch System (MPDS) and reBOOT-style EMS training footprint.
• Carbyne: Cloud-native 911 call-handling and rich-media emergency response platform serving PSAPs. Represents the new wave of cloud-first incumbents entering the dispatch decision-support space PDC has historically owned.

Broad incumbents

• NICE Systems (Public Safety): Provides public-safety recording, analytics, CAD and emergency-notification solutions to PSAPs. Overlaps with PDC's dispatch decision-support workflow at the analytics/quality layer (adjacent to AQUA).
• Tyler Technologies (Public Safety): Large incumbent public-sector software suite including New World Public Safety CAD. Competes for ECC modernization dollars as a broad platform vendor and is a Platinum-certified ProQA integration partner, meaning it overlaps with PDC at the same PSAP buyer.
• Motorola Solutions (CommandCentral): Mission-critical communications and command-and-control suite (CAD, consoles, video) for public safety. Broad incumbent across radio + dispatch that competes for ECC modernization RFPs where PDC's dispatch protocol is part of a wider solution selection.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PDC_CORP

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Priority Dispatch