What EmailAnalytics does

EmailAnalytics is a SaaS platform that visualizes team email activity inside Gmail and Outlook. It connects to customer mailboxes through the official Gmail API and Microsoft Graph API on a read-only basis, with no tracking pixels or link modifications inserted into outbound email, and applies AES-168/256 encryption to data in transit. The product computes per-recipient and per-team response times, email volume by day and hour, thread depth, SLA breach alerts, and — as a more recent feature — AI-powered sentiment scoring on email bodies via the OpenAI and Google Gemini APIs. A dashboard is available within approximately two minutes of connecting an inbox, with no client software install or workflow change required for end users. Daily and weekly digest reports are delivered automatically to managers.

The company was founded in 2018 by Jayson DeMers (CEO) alongside Scott Hankinson (CTO) and is headquartered in Olympia, Washington. EmailAnalytics is a privately held, bootstrapped business with no priced institutional equity round disclosed; the only recorded funding event (2022-05-19 with Incisive Ventures and Pitbull Ventures) lists $0, consistent with an accelerator participation. Go-to-market is product-led: a 14-day free trial with no credit card required, self-serve signup at $19 per inbox per month, and a thin inside-sales layer for team pricing on larger deployments. Distribution is augmented by listings on the Google Workspace Marketplace and HubSpot Marketplace, and the company maintains Google-verified app status (annual third-party security audit by Leviathan Security Group), Microsoft Partner status, and Google Cloud Partner status.

The customer base is reported at 10,000+ teams and skews toward SMB and mid-market buyers in customer service, inside sales, professional services (legal, property management, accounting), and agencies. The team is small (1–10 employees, effectively 2–3 core per headcount notes), and revenue, ARR, and headcount growth are not disclosed. The product's primary differentiator versus pixel-based email tracking tools is its API-only, no-deliverability-impact architecture combined with team-level response time analytics, SLA alerts, and AI sentiment analysis delivered as a single bundled subscription.

Name

EmailAnalytics

Legal name

EmailAnalytics, Inc.

Website

https://emailanalytics.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Team Email Analytics Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Data & Analytics for CRM (Attribution, BI, Predictive) (BPAFAFAE)

Keywords

• Email analytics software
• Team productivity tools
• Sla monitoring
• Sales response tracking
• Inbox performance dashboards

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Per-Inbox Subscription: SaaS subscription model charging $19 per inbox per month. Includes 14-day free trial. No per-user pricing; billing is based on number of email inboxes tracked. Annual billing options likely available.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

EmailAnalytics is a SaaS platform that connects to Gmail and Outlook via native APIs to visualize team email activity. It tracks average response times per person and recipient, email volume by hour/day, busiest hours, top senders, and provides real-time SLA breach alerts and AI-powered sentiment analysis. The product is designed for operations and customer service managers who need visibility into team reply performance without requiring workflow changes or installing software.

Product overview

EmailAnalytics offers a single core SaaS platform for team email activity visualization, connecting to Gmail and Outlook via API to provide response time analytics, SLA monitoring, and AI-powered sentiment analysis. The product portfolio includes the EmailAnalytics Platform as the primary offering and a free Time Duration Calculator tool that demonstrates the company's time-tracking methodology. No modular or add-on architecture is indicated—all features are included within the core platform at the per-inbox pricing tier.

Differentiator

Problem solved

Functional benefit

Products and services

• EmailAnalytics Platform Core SaaS platform for managers of email-heavy teams that connects to Gmail and Outlook via native APIs to track response times, email volume, busiest hours, top senders and recipients, and thread depth. Includes real-time SLA breach alerts, AI-powered sentiment analysis, team dashboards, and automated daily/weekly digest reports. Pricing is $19 per inbox per month with a 14-day free trial.
• Time Duration Calculator Free standalone web tool that calculates the number of hours and minutes between two times or dates, with an optional work-hours table to compute working hours only. Demonstrates the time-tracking methodology that EmailAnalytics uses to calculate average email response time.

Quantifiable outcome

• 40%+ reduction in team email response time
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• GooglecoreTechnology or IntegrationGoogle-verified app that has passed Google's mandatory annual third-party app security audit (auditor: Leviathan Security Group). Integrates with Gmail API and Google Workspace. Maintains compliance with Google API Services User Data Policy including Limited Use requirements.
• Google CloudcoreTechnology or IntegrationVerified Google Cloud Partner with listing on Google Cloud Partner directory. Provides additional credibility and integration capabilities within the Google Cloud ecosystem.
• MicrosoftcoreTechnology or IntegrationMicrosoft-verified partner. Integrates with Outlook and Microsoft 365 (MS365). Listed on Microsoft AppSource marketplace.
• StripeminorOthersPCI-Compliant merchant services provider used for payment processing. No payment information is stored on EmailAnalytics servers.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Mixmax: Mixmax is a sales email productivity and tracking platform for Gmail/Outlook that provides email tracking, sequences, templates, and side-conversations. It directly competes with EmailAnalytics in the Gmail/Outlook email analytics and team productivity space, with overlapping SMB/mid-market customers.
• Yesware: Yesware is an email tracking and sales engagement platform built for Gmail and Outlook, providing open/click tracking, templates, and reporting for sales reps and managers. It directly overlaps with EmailAnalytics on team email analytics and response-time visibility.
• Mailtrack: Mailtrack provides real-time email open and click tracking for Gmail via a Chrome extension and mobile app, targeted at individuals and small teams. It competes at the lower end of the email tracking market where EmailAnalytics also serves SMB customers.
• Boomerang for Gmail: Boomerang is a Gmail/Outlook productivity tool offering email tracking, send later, reminders, and response insights. It competes with EmailAnalytics in the individual/team email productivity space, especially for Gmail-centric SMB customers.

Broad incumbents

• HubSpot Sales Hub: HubSpot Sales includes email tracking, notifications, and document analytics within its broader CRM/sales platform and is already integrated with EmailAnalytics via the HubSpot Marketplace. As an incumbent CRM suite, it offers overlapping email analytics functionality bundled with a much wider product portfolio.
• Outreach: Outreach is a leading sales engagement platform offering email sequences, reply detection, and team-level email analytics. While focused on sales reps, its manager-facing analytics dashboards overlap with EmailAnalytics' team response-time and SLA visibility features.
• Salesloft: Salesloft (formerly Drift) is a major sales engagement platform that includes email tracking, cadence analytics, and team performance dashboards. It competes with EmailAnalytics on team email analytics for inside sales teams but as part of a much broader sales execution suite.

Emerging players

• Apollo.io: Apollo.io combines a B2B contact database with sales engagement features including email tracking and sequence analytics for SMB and mid-market teams. It overlaps with EmailAnalytics on team email performance visibility for sales/SDR teams.
• Mailshake: Mailshake is a sales email automation and tracking tool for Gmail/Outlook focused on cold outreach teams. It shares EmailAnalytics' SMB/mid-market customer base and email performance analytics positioning for sales teams.

Regional players

• ActiveCampaign: ActiveCampaign is a customer experience automation platform with email tracking, engagement scoring, and team reporting capabilities. While primarily marketing automation-focused, it competes with EmailAnalytics on email response analytics and SLA-style engagement visibility.

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mailanalytics
• Facebookfacebook.com/emailanalytics
• LinkedInlinkedin.com/company/emailanalytics

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EmailAnalytics