Voicespin
VoiceSpin is a bootstrapped, AI-first cloud contact center platform offering AI voice bots, chatbots, predictive dialers, speech analytics, and omnichannel communications integrated with 80+ CRMs, serving SMB and enterprise customers across 160+ countries.
- Company typePrivate
- Founded2005
- HeadquartersTel Aviv, Israel
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Voicespin does
VoiceSpin is a privately held, bootstrapped contact center software provider founded in 2005 and headquartered in New York with operations centered in Tel Aviv, Israel. The company operates a modular, cloud-based AI contact center platform that combines traditional VoIP functionality — predictive and power dialers, IVR, automatic call distribution, call recording, and international DID numbers across 160+ countries — with AI-driven features including an AI Voice Bot, AI Chatbot, AI Speech Analyzer, AI Auto Dialer, AI Voice Agent, and AI Call Summary. The platform integrates with 80+ CRM and business applications including Salesforce, HubSpot, Zendesk, Zoho, Pipedrive, and Microsoft Dynamics 365, and is built on ASR, TTS, NLP, ML-based predictive analytics, and RAG architectures with third-party LLM support (OpenAI).
VoiceSpin monetizes primarily through per-seat subscription pricing (the advanced AI auto dialer plan is published at $77/user/month billed annually), supplemented by usage-based revenue from international DID numbers and bulk SMS. Go-to-market combines direct enterprise sales with custom multi-year contracts and 24/7 support, self-service onboarding for SMBs, a channel partner/reseller program, and mobile apps on Apple App Store and Google Play. Named customers include Pizza Hut, Carrefour, Papa John's, Decathlon, Burgeranch, Hebrew University, Sapir College, Lead Capital, and MemoGlobal, spanning retail, food & beverage, financial services, education, and government. The company holds ISO 27001 certification and advertises 99.99% uptime, but discloses no external funding, revenue figures, or institutional ownership, and operates with an 11–50 employee headcount band.
Voicespin firmographics
Firmographics- Name
- Voicespin
- Legal name
- VoiceSpin
- Website
- https://voicespin.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VoiceSpin is a bootstrapped, AI-first cloud contact center platform offering AI voice bots, chatbots, predictive dialers, speech analytics, and omnichannel communications integrated with 80+ CRMs, serving SMB and enterprise customers across 160+ countries.
- Ownership category
- akta.pro rank
Voicespin industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Software Publishers (51321), Telecommunications Resellers (517121)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Voice Calling (VoIP) Apps (BPAMACAC), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where Voicespin is headquartered
LocationHeadquarters
- HQ city
- Tel Aviv
- HQ country
- Israel
- HQ region
- Middle East
Offices1 record
Markets served
Voicespin business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Subscription - Per User Licensing: VoiceSpin generates revenue primarily through subscription-based pricing per user per month. The company offers multiple subscription tiers including advanced plans with AI auto dialer functionality at $77/user per month (billed annually). All plans include integrations with 50+ CRM systems, custom integrations, and API developer support at no extra cost.
- International DID Numbers: Revenue generated from selling local international DID numbers from 160+ countries. Customers can purchase multiple numbers for global customer communications.
- Bulk SMS Services: Additional revenue stream from bulk SMS text messaging campaigns, with pricing based on the number of messages sent and destination.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Advanced AI Auto Dialer Plan |
| Subscription | Multi-year contract | Enterprise Plans |
| Per seat | Annual | Power Dialer (Advanced Plan Add-on) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
Voicespin product offering
Product offeringCore offering
VoiceSpin provides cloud-based, AI-powered contact center software for sales, support, and telemarketing teams. Its platform unifies inbound/outbound voice, AI voice bots, AI chatbots, predictive and power dialers, speech analytics, omnichannel messaging (SMS, WhatsApp, social), and international DID numbers across 160+ countries. Deliveries are sold as per-seat subscriptions starting at $77/user/month with custom enterprise plans.
Product overview
VoiceSpin offers a modular AI-first contact center platform with cloud-based architecture. The core offering is AI Contact Center Solutions, which integrates with individual modules including AI Auto Dialer, AI Voice Bot, AI Chatbot, AI Messaging, AI Speech Analyzer, and AI Voice Agent. Supporting infrastructure includes Outbound Call Center Software, Inbound Call Center Software, Cloud Call Center, Virtual Call Center, and Omnichannel Contact Center. Additional capabilities cover Bulk SMS, WhatsApp for Call Centers, Cloud PBX, VoIP Call Center, and International DID Numbers (160+ countries). Workforce management features include Performance Management, Call Center QA Software, and Call Center Reporting. The platform provides 80+ CRM integrations including Salesforce, Zendesk, HubSpot, Zoho, Pipedrive, Microsoft Dynamics 365, and Zapier. The architecture follows a platform-plus-modules design where customers can select individual AI and call center components while benefiting from unified data and channel management.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Contact Center Solutions
- AI Voice Bot
- AI Chatbot
- AI Auto Dialer
- AI Speech Analyzer
- AI Messaging
- AI Voice Agent
- AI Call Answering Service
- AI Call Summary
- Outbound Call Center Software
- Inbound Call Center Software
- Cloud Call Center
- Virtual Call Center
- Omnichannel Contact Center
- Bulk SMS
- WhatsApp for Call Centers
- Cloud PBX
- VoIP Call Center
- International DID Numbers
- Predictive Dialer
- Power Dialer
- Performance Management
- Call Center QA Software
- Call Center Reporting
Quantifiable outcome
- Increase agent talk time by up to 300%
- +5 more outcomes
Companies that use Voicespin
Customer profileNamed customers11 records
Segments9 records
Ideal customer profiles3 records
Voicespin technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability13 records
Feature8 records
Voicespin partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and supporting.
- SalesforcecoreOut-of-the-box CRM integration with Salesforce enabling automatic logging and syncing of call activity, screen pop-ups, and workflow automation. Available across all subscription plans at no extra cost.
- HubSpotcoreOut-of-the-box CRM integration with HubSpot for seamless data synchronization, automatic call logging, and workflow automation. Available across all subscription plans.
- ZohocoreOut-of-the-box CRM integration with Zoho enabling automatic call logging, data synchronization, and workflow automation for Zoho users.
- ZendeskcoreIntegration with Zendesk for helpdesk ticketing and customer service workflow automation, enabling seamless customer support operations.
- PipedrivecoreOut-of-the-box integration with Pipedrive CRM for sales-focused call center operations, lead management, and activity logging.
- Microsoft Dynamics 365coreIntegration with Microsoft Dynamics 365 for enterprise customers using Microsoft's CRM and ERP ecosystem.
- ZapiersupportingZapier integration enabling VoiceSpin to connect with thousands of business applications through automated workflows without custom development.
- KeapsupportingCRM integration with Keap for small business sales and marketing automation combined with contact center capabilities.
- InsightlysupportingCRM integration with Insightly for project-based and SMB customers requiring contact center and CRM connectivity.
- Make (formerly Integromat)supportingIntegration with Make for advanced workflow automation connecting VoiceSpin with other business tools and applications.
- SugarCRMsupportingCRM integration with SugarCRM for enterprise customers requiring flexible CRM solutions with contact center connectivity.
- WhatsApp Business APIcoreWhatsApp Business API integration enabling businesses to route WhatsApp calls into their professional contact center environment with full oversight and control.
- DialogFlowsupportingChatbot integration with DialogFlow allowing businesses to add AI chatbots built with Google's DialogFlow to VoiceSpin's messaging channels for automated customer support.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Voicespin competitors and assessment
Company assessmentBroad incumbents
- Genesys: Genesys is a large incumbent in contact center platforms (Cloud CX) offering AI-powered routing, virtual agents, speech analytics, and omnichannel engagement for global enterprises. It is a broader incumbent versus VoiceSpin's more focused AI contact center offering.
- NICE CXone: NICE CXone is a broad cloud contact center suite with AI-powered analytics, predictive dialers, virtual agents, and workforce optimization. It competes with VoiceSpin in enterprise and BPO segments but offers a much wider portfolio and global scale.
- Avaya (Aura / Experience Platform): Avaya is a legacy incumbent in contact center and unified communications, now repositioning with cloud and AI services. It competes broadly with VoiceSpin for enterprise voice, routing, and AI-driven customer engagement deployments.
- Twilio (Flex / CustomerAI): Twilio provides programmable communications including Twilio Flex contact center and AI agent offerings, plus global telephony (numbers, SIP trunks). VoiceSpin competes with Twilio's Flex/AI agents for developers and enterprises building customer engagement.
Direct peers
- Talkdesk: Talkdesk provides AI-driven cloud contact center software with virtual agents, omnichannel routing, workforce engagement, and CRM integrations. It targets the same mid-market and enterprise segments as VoiceSpin with comparable AI agent and analytics capabilities.
- RingCentral: RingCentral offers cloud contact center (RingCX) with AI features, omnichannel routing, and global voice, overlapping directly with VoiceSpin's cloud PBX, contact center, and AI voice offerings for SMB and enterprise.
- Aircall: Aircall is a cloud-based phone system and contact center for SMBs with IVR, call routing, AI assist features, and broad CRM integrations. It overlaps with VoiceSpin in the SMB segment on inbound/outbound voice plus AI productivity features.
- 8x8: 8x8 provides cloud contact center and unified communications with AI analytics, omnichannel routing, and global voice coverage. It competes directly with VoiceSpin for SMB and mid-market deployments across voice and digital channels.
- Dialpad: Dialpad offers AI-powered cloud contact center and business communications including AI Voice, AI Recap/Coaching, predictive dialer, and global DID numbers. Its AI-first positioning and product mix closely mirror VoiceSpin's AI Contact Center stack.
- Five9: Five9 is a leading cloud contact center provider offering AI-powered inbound/outbound, omnichannel routing, predictive dialer, speech analytics, and virtual agents. It directly competes with VoiceSpin for both SMB and enterprise contact center deals with a similar cloud-delivery model.
Market position
Competitive moat6 records
Customer concentration
Voicespin social profiles
Digital presenceVoicespin compliance and trust
Trust signalCompliance1 record
Voicespin financial estimates
Financial estimateRevenue estimate
Valuation estimate
Voicespin leadership team
Management profileNumber of profiles
Profiles1 record
Voicespin funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Voicespin M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Voicespin
What does Voicespin do?
VoiceSpin provides cloud-based, AI-powered contact center software for sales, support, and telemarketing teams. Its platform unifies inbound/outbound voice, AI voice bots, AI chatbots, predictive and power dialers, speech analytics, omnichannel messaging (SMS, WhatsApp, social), and international DID numbers across 160+ countries. Deliveries are sold as per-seat subscriptions starting at $77/user/month with custom enterprise plans.
Is Voicespin a public or private company?
Voicespin is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Voicespin founded?
Voicespin was founded in 2005. It employs 11 to 50 people.
Where is Voicespin based?
Voicespin is headquartered in Tel Aviv, Israel, in the Middle East region.
How does Voicespin make money?
Three revenue lines are on record. Subscription - Per User Licensing is the primary driver. The others are international DID Numbers and bulk SMS Services.
Who are Voicespin's main competitors?
Broad incumbents on record are Genesys, NICE CXone, Avaya (Aura / Experience Platform) and Twilio (Flex / CustomerAI). Direct peers are Talkdesk, RingCentral, Aircall, 8x8, Dialpad and Five9.
Does Voicespin have an API?
Yes. VoiceSpin offers API access for custom integrations and developer support. The platform provides out-of-the-box integrations with 50+ popular CRM systems, custom integrations, and access to API developer support as part of subscription plans at no extra cost. A custom channels can be created through the API. Integration capabilities include CRM sync, call logging, workflow automation, and real-time data synchronization.
What industry is Voicespin in?
Voicespin's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 51321 and its SIC code is 7385.