Tickit Health
Tickit Health (rebranding to BridgeWell in 2025) operates the Digital Empathy™ SaaS platform, delivering interactive, multilingual, low-literacy assessments and automated risk flagging to 500+ healthcare, education, social services, and camps organizations across Canada, the United States, and Australia.
- Company typePrivate
- Founded2013
- HeadquartersVancouver, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Tickit Health does
Tickit Health (rebranding to BridgeWell in 2025) is a Vancouver, BC-based digital health SaaS company founded in 2012-2013 by Dr. Sandy Whitehouse, an emergency and adolescent medicine physician. The company operates the Digital Empathy™ platform, an interactive digital surveying and patient-reported outcomes system designed for healthcare, education, social services, and camps organizations. The platform supports multilingual, low-literacy respondents and includes automated risk flagging, population management, and longitudinal reporting across a library of more than 50 validated assessments. The platform is deployed at 750+ sites supporting 500+ organizations across Canada, the United States, and Australia, with named customers including Cleveland Clinic Canada, UCSF, Boston Children's, Sydney Children's, McMaster Children's Hospital, Providence Health Care, and King County.
The platform's technical surface includes the trademarked Care Hub, Care Check, Care Advisor, Connection Engine, and Check Yourself© modules, plus integrations with Cerner EHR, CRM systems, and Learning Management Systems. Tickit maintains a compliance posture that includes SOC 2 Type 2 certification, HIPAA, PIPEDA, GDPR, and CCPA adherence. The company is supported through partnerships with Seattle Children's Research Institute, Cerner, UCSF, Reclaiming Futures, TECHNATION Canada, and Digital Health Canada.
Tickit operates an enterprise SaaS subscription model across four customer segments: Healthcare, Education, Social Services, and Camps. The company runs with a small team of approximately 15 full-time employees, generates no public revenue disclosure, and was previously associated with the StartUp Health accelerator (2013). Strategic direction under the BridgeWell brand is oriented toward broadening the platform beyond survey delivery into care navigation and population management.
Tickit Health firmographics
Firmographics- Name
- Tickit Health
- Legal name
- Tickit Health Ltd.
- Website
- https://tickithealth.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tickit Health (rebranding to BridgeWell in 2025) operates the Digital Empathy™ SaaS platform, delivering interactive, multilingual, low-literacy assessments and automated risk flagging to 500+ healthcare, education, social services, and camps organizations across Canada, the United States, and Australia.
- Ownership category
- akta.pro rank
Tickit Health industry classification
Industry- Product category
- Digital Health Screening Software
- NAICS
- Scientific Research and Development Services (5417)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Decentralized/Hybrid Trial Enablement (DCT) Platforms (HLACAOAL)
Keywords
Where Tickit Health is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Tickit Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Platform Subscription: SaaS-based digital screening and assessment platform providing tools for data collection, analytics, and care coordination. Typically sold as annual or multi-year contracts to healthcare organizations, schools, and social service agencies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Organization |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Tickit Health product offering
Product offeringCore offering
Tickit Health sells Tickit®, a SaaS-based interactive digital surveying and screening platform that uses its proprietary Digital Empathy™ methodology to capture high-fidelity person-reported data from diverse, low-literacy, and vulnerable populations. The platform is delivered through the unified Care Connect system, providing assessment, automated support matching, follow-up nudges, and analytics for healthcare organizations, school districts, social service agencies, and camp operators.
Product overview
Tickit Health offers Tickit®, a flagship interactive digital surveying platform based on its proprietary Digital Empathy™ methodology. The platform is delivered through Care Connect, a unified platform comprising four integrated components: Care Check (assessment/screening), Care Hub (support connection), Connection Engine (follow-up/nudges), and Care Advisor (analytics/reporting). Tickit provides a library of more than 50 evidence-based validated assessments, surveys, and questionnaires including Check Yourself™, Here to Help Let's Connect™, Digital HEADSS Assessment, and CG-CAHPS Survey tools. The platform serves healthcare, education, and social services sectors with specialized screening and assessment solutions.
Differentiator
Problem solved
Functional benefit
Companies that use Tickit Health
Customer profileNamed customers18 records
Segments4 records
Ideal customer profiles4 records
Tickit Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability4 records
Feature8 records
Tickit Health partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered minor and core.
- TECHNATION CanadaminorTickit Health partnered with TECHNATION Canada to sponsor the Open Innovation Challenge focused on mental health and Indigenous youth. The challenge encouraged Canadian post-secondary students to develop mental health technology solutions.
- East Side GamesminorJoint sponsorship of TECHNATION Canada's Positive Pathways Challenge supporting mental health solutions for Indigenous youth.
- CernercorePlatform interface with Cerner Electronic Health Record at Sydney Children's Hospital Network, enabling seamless data integration between Tickit assessments and patient medical records.
- Reclaiming FuturescoreNonprofit organization within Portland State University chose Tickit as technology partner for Here to Help, Let's Connect tool supporting children and families with return to school during COVID-19. Reclaiming Futures operates 40+ sites in 15 states.
- Digital Health CanadaminorHosted collaborative webinar on convergence of healthcare and education featuring panel of industry experts including Dr. Sandy Whitehouse.
- Seattle Children's Research InstitutecoreCo-developed Check Yourself© screening tool based on SBIRT methodology. The tool is now used in King County schools and other locations for universal digital screening programs.
- Trapeze (Sydney Children's Hospitals Network)coreAdolescent chronic care service partnered to implement digital HEADSS assessment, demonstrating Tickit's ability to identify critical data previously missed in regular practice.
- University of California San Francisco (UCSF)coreResearch collaboration with UCSF Center for Vulnerable Populations to adapt CG-CAHPS surveys with Digital Empathy methodology. Study demonstrated 79% increase in survey completion rates.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Tickit Health competitors and assessment
Company assessmentDirect peers
- Phreesia: Phreesia provides digital patient intake and screening across healthcare organizations, capturing patient-reported data ahead of visits. Like Tickit Health, it sells an enterprise SaaS screen-and-engage workflow into provider networks.
- CipherHealth: CipherHealth delivers patient engagement, screening, and outreach solutions to hospitals and health systems. The platform parallels Tickit's Care Connect workflow combining screening with follow-up nudges and analytics.
- NRC Health: NRC Health provides patient experience and healthcare consumer insights including surveys and analytics. Its healthcare system customer profile and CAHPS-adjacent products are directly comparable to Tickit's healthcare work.
- mPulse Mobile: mPulse Mobile delivers digital health engagement and outreach, including behavioral and population-health messaging. Its interactive survey-driven workflows to vulnerable and Medicaid populations closely parallel Tickit's vulnerable-population focus.
- Relatient: Relatient offers patient engagement and outreach platforms for healthcare organizations, including survey-driven workflows. It addresses the same 'screen → connect → analyze' use cases Tickit covers in Care Connect.
- Press Ganey: Press Ganey is a leading patient experience and CAHPS survey vendor to hospitals and ambulatory providers. It overlaps with Tickit's CG-CAHPS survey offering and enterprise healthcare buyer base.
Broad incumbents
- WELL Health Technologies: WELL Health is a large Canadian digital health platform serving providers and patients. It is a comparable Canadian-headquartered digital-health incumbent, although Tickit's screening focus is more specialized.
- GetWellNetwork: GetWellNetwork is a broader, established player in patient engagement and digital care plans for hospitals. It competes in the screen-and-nudge workflow category where Tickit operates but sells a much larger portfolio.
Emerging players
- InquisitHealth: InquisitHealth focuses on patient-reported outcomes and peer-support programs across chronic conditions. It overlaps with Tickit on capturing validated person-reported data at scale to support care pathways.
Regional players
- Telus Health (including Cloud Dx and virtual care assets): Telus Health is a Canadian digital-health platform with patient engagement and screening assets. It is comparable as a regional peer operating in the same Canadian healthcare buyer base Tickit targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Tickit Health social profiles
Digital presenceTickit Health compliance and trust
Trust signalCompliance5 records
Tickit Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tickit Health leadership team
Management profileNumber of profiles
Profiles6 records
Tickit Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tickit Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tickit Health
What does Tickit Health do?
Tickit Health sells Tickit®, a SaaS-based interactive digital surveying and screening platform that uses its proprietary Digital Empathy™ methodology to capture high-fidelity person-reported data from diverse, low-literacy, and vulnerable populations. The platform is delivered through the unified Care Connect system, providing assessment, automated support matching, follow-up nudges, and analytics for healthcare organizations, school districts, social service agencies, and camp operators.
Is Tickit Health a public or private company?
Tickit Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Tickit Health founded?
Tickit Health was founded in 2013. It employs 11 to 50 people.
Where is Tickit Health based?
Tickit Health is headquartered in Vancouver, Canada, in the North America region.
How does Tickit Health make money?
One revenue line is on record: software Platform Subscription.
Who are Tickit Health's main competitors?
Direct peers on record are Phreesia, CipherHealth, NRC Health, mPulse Mobile, Relatient and Press Ganey. Broad incumbents are WELL Health Technologies and GetWellNetwork. InquisitHealth is listed as an emerging player. Telus Health (including Cloud Dx and virtual care assets) is listed as a regional player.
Does Tickit Health have an API?
Yes. Tickit provides application programming interfaces (APIs) so that any data collected can be exported to other systems, such as electronic medical records, customer relationship management systems or learning management systems. At-a-glance analytics are provided through a dashboard interface.
What industry is Tickit Health in?
Tickit Health's product category is Digital Health Screening Software. Its primary akta.pro industry code is HLACAOAL, Decentralized/Hybrid Trial Enablement (DCT) Platforms. Its NAICS code is 5417 and its SIC code is 8000.