DineTime
DineTime (now Crunchtime Host) is a Louisville-based restaurant technology product that provides front-of-house guest management, originally part of the company that created the Kitchen Display System. It serves enterprise restaurant chains and adjacent verticals such as entertainment, travel, and senior living.
- Company typePrivate
- Founded1996
- HeadquartersLouisville, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What DineTime does
DineTime, now operating within the Crunchtime (formerly QSR Automations) product suite as Crunchtime Host, is a Louisville, Kentucky-based restaurant technology vendor founded in 1996 by Lee Leet. The company originated the Kitchen Display System category and has since expanded into a platform-plus-modules architecture spanning back-of-house kitchen automation (Crunchtime Kitchen), front-of-house guest management (Crunchtime Host, formerly DineTime), and operational analytics (Crunchtime Insights). The technology stack combines real-time kitchen order routing, waitlist and reservation management, 2-way SMS guest notifications, and cross-location dashboards, and is paired with a proprietary line of kitchen-tested hardware including bump bars, controllers, touchscreens, mounting equipment, and all-in-one units co-developed with hardware partners Elo and Kitchen Armor.
Distribution is anchored by direct enterprise field sales targeting multi-unit restaurant operators (with named customers such as KFC, Shake Shack, Zaxby's, BJ's, Cheesecake Factory, Red Robin, TGI Friday's, Brinker International, Dave's Hot Chicken, Vapiano, and The Azzurri Group), supplemented by a global reseller network and offices in Louisville, KY (HQ) and Watford, UK. Revenue is generated through subscription software (quote-based, scaling with site count), hardware sales, and professional services for implementation and support. Pricing is not publicly disclosed; the primary call-to-action is a 'Schedule a Demo' flow that captures number of sites (1-9, 10-50, 51-300, 300+), indicating pricing and packaging are calibrated to chain size rather than à la carte.
The platform integrates with more than 80 point-of-sale partners (Revel, Oracle, Aloha/NCR, Brink, Genius) and exposes APIs used in conjunction with Google Cloud, AWS, OpenTable, and Twilio, positioning the suite as the connective layer between front-of-house guest experience and back-of-house execution. The company operates as a privately held LLC with no disclosed funding rounds or parent company.
DineTime firmographics
Firmographics- Name
- DineTime
- Legal name
- QSR Automations, LLC
- Website
- https://DineTimeHost.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- DineTime (now Crunchtime Host) is a Louisville-based restaurant technology product that provides front-of-house guest management, originally part of the company that created the Kitchen Display System. It serves enterprise restaurant chains and adjacent verticals such as entertainment, travel, and senior living.
- Ownership category
- akta.pro rank
DineTime industry classification
Industry- Product category
- Restaurant Operations Software (Kitchen Display & Guest Management)
- NAICS
- Full-Service Restaurants (722511), Limited-Service Restaurants (722513)
- SIC
- Retail-Eating Places (5812), Retail-Eating & Drinking Places (5810)
- akta.pro primary industry
- All-Day Dining Restaurants (THAFACAJ)
Keywords
Where DineTime is headquartered
LocationHeadquarters
- HQ city
- Louisville
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
DineTime business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain
Revenue model
- Software Subscriptions: SaaS-based kitchen display and guest management software subscriptions. Bundled solutions available at different tiers.
- Hardware Sales: Sale of durable kitchen hardware including bump bars, controllers, mounting equipment, touchscreens, and all-in-one systems.
- Implementation and Support Services: Professional services for system implementation, training, and ongoing technical support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on number of sites and deployment requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
DineTime product offering
Product offeringCore offering
DineTime builds restaurant operations software and hardware used by multi-unit restaurant operators to manage the front-of-house and back-of-house. Its Crunchtime Host product is a waitlist and table management system that tracks open tables, while Crunchtime Kitchen is a kitchen display system and Crunchtime Insights provides real-time analytics. The company also sells rugged kitchen hardware — bump bars, controllers, mounting hardware, touchscreen monitors and restaurant all-in-ones — and integrates with 80+ POS partners.
Product overview
Crunchtime (formerly QSR Automations) offers a unified platform-plus-modules architecture for restaurant technology. The core product suite consists of Crunchtime Kitchen (back-of-house kitchen display system/KDS), Crunchtime Host (front-of-house guest management), and Crunchtime Insights (analytics and reporting). These software solutions integrate with over 80 point-of-sale partners and are available alongside a complementary line of kitchen-tested hardware including bump bars, controllers, mounting hardware, touchscreen monitors, and all-in-one systems. The products work together as an integrated ecosystem designed to streamline restaurant operations, improve order accuracy, and enhance guest experiences across both in-store and off-premise dining.
Differentiator
Problem solved
Functional benefit
Brands
- Crunchtime Kitchen: Back-of-house kitchen display solution (KDS) to improve kitchen workflow and communication.
- Crunchtime Host
- Crunchtime Insights
Products and services
- Crunchtime Host Front-of-house waitlist and table management platform that tracks open tables and notifies guests via two-way SMS, sold to multi-unit restaurant operators.
- Crunchtime Kitchen Kitchen display system (KDS) that routes orders from the POS to kitchen stations for multi-unit restaurant operators, designed for high-volume QSR, casual dining, entertainment, hospitality, and senior living kitchens.
- Crunchtime Insights Real-time restaurant operations analytics platform that provides visibility into kitchen and front-of-house performance for multi-unit operators.
- Bump Bars Rugged kitchen-grade bump bar input devices sold to restaurant operators as physical controllers for the Crunchtime Kitchen KDS.
- Controllers Hardware controllers sold to restaurant operators to integrate kitchen peripherals with the Crunchtime Kitchen KDS.
- Touchscreen Monitors Ruggedized touchscreen monitors sold to restaurant operators as display terminals for the Crunchtime Kitchen KDS and front-of-house stations.
- Restaurant All-in-Ones Integrated all-in-one restaurant terminals that combine display and compute into a single rugged device for kitchen or front-of-house deployment.
- Mounting Hardware Mounting hardware and accessories for installing KDS displays, controllers, and bump bars in commercial kitchen environments.
Quantifiable outcome
- $5 million annualized labor savings per national chain implementation
- +3 more outcomes
Companies that use DineTime
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles1 record
DineTime technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
DineTime partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core, strategic and regional.
- ElocoreHardware partnership for durable kitchen displays and all-in-one systems designed to withstand the fast pace and long hours of restaurant environments
- Kitchen ArmorcoreHardware partnership for kitchen-tested, durable hardware solutions for restaurant environments
- RevelcorePOS integration partner among the 80+ point-of-sale partners in the Crunchtime ecosystem
- OraclecorePOS integration partner among the 80+ point-of-sale partners in the Crunchtime ecosystem
- Aloha (NCR)corePOS integration partner among the 80+ point-of-sale partners in the Crunchtime ecosystem
- GeniuscorePOS integration partner among the 80+ point-of-sale partners in the Crunchtime ecosystem
- BrinkcorePOS integration partner among the 80+ point-of-sale partners in the Crunchtime ecosystem
- GooglestrategicAPI integration for simplified tech stack using Google Cloud infrastructure and services
- AWS (Amazon Web Services)strategicAPI integration for cloud infrastructure using AWS platform
- OpenTablecoreThird-party reservation platform integration for guest management capabilities
- Twiliocore2-way SMS messaging for guest notifications and communications
- SquirrelregionalRegional reseller/distribution partner for Crunchtime products
- Mercurio SistemiregionalRegional strategic partner for Crunchtime distribution
- RSSregionalRegional reseller partner
- TheravadaregionalRegional reseller partner
- CeconregionalRegional reseller partner
- Kitchen ConnectregionalRegional reseller partner for kitchen technology solutions
- CounterSolutions/GivexregionalRegional reseller/distribution partner
- ReSourcePOSregionalRegional POS reseller partner
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
DineTime competitors and assessment
Company assessmentDirect peers
- Toast: Toast is a leading all-in-one restaurant operating platform spanning POS, KDS, online ordering, payroll, and analytics. It directly competes with Crunchtime Kitchen, Host, and Insights for the same multi-unit casual dining and QSR accounts.
- OpenTable: OpenTable is the dominant restaurant reservation and guest-management platform and is integrated with Crunchtime Host. Its reservation, waitlist, and guest-experience capabilities overlap with Crunchtime Host's front-of-house functionality for casual dining operators.
- Lightspeed Restaurant: Lightspeed Restaurant offers cloud POS with kitchen display, floor management, and analytics for full-service and quick-service operators. It competes head-on with the Crunchtime suite across similar customer segments and geographies.
- TouchBistro: TouchBistro is an iPad-based restaurant POS with integrated KDS, floor plan/seating, and reservations modules. It directly competes with Crunchtime Kitchen and Crunchtime Host for casual dining and QSR operators.
- NCR Aloha: NCR Aloha is an enterprise POS and restaurant management platform integrated with Crunchtime via its POS partner ecosystem. It competes directly with the Crunchtime suite for full-service and QSR chains that standardize on Aloha as their system of record.
- Square for Restaurants (Block): Square for Restaurants delivers an integrated POS with front-of-house seating, kitchen ticket routing, and reporting. It targets the same SMB and mid-market full-service and QSR operators that Crunchtime serves, with overlapping KDS and guest-management functionality.
- Oracle MICROS: Oracle MICROS is an enterprise restaurant POS and kitchen operations platform deployed at many of the same large chains (hospitality, stadiums, travel) that Crunchtime serves. Both platforms compete for back-of-house and front-of-house workloads in enterprise hospitality.
- Brink POS (ParTech): Brink POS is a cloud restaurant POS from ParTech with KDS, online ordering, and integrations. It is both a POS integration partner (named among Crunchtime's 80+) and a direct functional competitor for KDS and guest-management workloads.
Emerging players
- Resy (American Express): Resy is a restaurant reservation and guest-experience platform owned by American Express. It competes with Crunchtime Host's reservation and waitlist modules in the casual/fine dining segment, particularly for premium and high-volume casual chains.
- Olo: Olo is a public SaaS platform providing digital ordering, dispatch, and off-premise solutions for enterprise restaurant chains. Its off-premise order routing directly overlaps with Crunchtime Kitchen's capability to blend in-store and off-premise orders for the same chain customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
DineTime social profiles
Digital presenceDineTime financial estimates
Financial estimateRevenue estimate
Valuation estimate
DineTime leadership team
Management profileNumber of profiles
Profiles1 record
DineTime funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DineTime M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DineTime
What does DineTime do?
DineTime builds restaurant operations software and hardware used by multi-unit restaurant operators to manage the front-of-house and back-of-house. Its Crunchtime Host product is a waitlist and table management system that tracks open tables, while Crunchtime Kitchen is a kitchen display system and Crunchtime Insights provides real-time analytics. The company also sells rugged kitchen hardware — bump bars, controllers, mounting hardware, touchscreen monitors and restaurant all-in-ones — and integrates with 80+ POS partners.
Is DineTime a public or private company?
DineTime is a private company. It is classified as unknown and is currently operating.
When was DineTime founded?
DineTime was founded in 1996. It employs 101 to 250 people.
Where is DineTime based?
DineTime is headquartered in Louisville, United States, in the North America region.
How does DineTime make money?
Three revenue lines are on record. Software Subscriptions are the primary driver. The others are hardware Sales and implementation and Support Services.
Who are DineTime's main competitors?
Direct peers on record are Toast, OpenTable, Lightspeed Restaurant, TouchBistro, NCR Aloha, Square for Restaurants (Block), Oracle MICROS and Brink POS (ParTech). Emerging players are Resy (American Express) and Olo.
Does DineTime have an API?
Yes. Crunchtime products offer flexible APIs designed to simplify the tech stack. The platform enables third-party reservation platform integration. With over 80 point-of-sale partner integrations, the API infrastructure allows seamless connectivity with existing restaurant systems. Specific API documentation URL, authentication method, rate limits, and versioning details are not specified on the available source pages.
What industry is DineTime in?
DineTime's product category is Restaurant Operations Software (Kitchen Display & Guest Management). Its primary akta.pro industry code is THAFACAJ, All-Day Dining Restaurants. Its NAICS code is 722511 and its SIC code is 5812.