Call Loop
Call Loop is a self-serve SaaS platform for SMS marketing, voice broadcasting, and ringless voicemail, serving small and medium businesses, agencies, real estate, healthcare, and e-commerce operators with multi-channel drip campaigns, HIPAA-compliant infrastructure, and native CRM and e-commerce integrations.
- Company typePrivate
- Founded2013
- HeadquartersDelray Beach, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Call Loop does
Call Loop is a privately held, Florida-incorporated SaaS company that operates a multi-channel cloud communications platform for outbound and (newly) inbound messaging. Its three core products are SMS Marketing, Voice Broadcasting, and Ringless Voicemail, unified by a Multi-Channel Campaigns engine that orchestrates drip sequences across channels using delay timers, calendar triggers, and event-driven webhooks. The platform targets small and medium businesses, marketing agencies, real estate agents, healthcare providers, and e-commerce operators, with HIPAA-compliant infrastructure and built-in DNC scrubbing, automatic number validation, and opt-in status tracking to support regulated and high-volume use cases. Differentiation rests on a unified SMS+voice+RVM workflow in a single interface, AI Text-to-Speech with 30+ voices, and native integrations with ActiveCampaign, HubSpot, ClickBank, Shopify, Keap, MailChimp, Zapier, and Intercom, all delivered through a self-serve product-led growth motion.
The company monetizes through a hybrid usage-based and subscription model. Customers purchase recurring monthly subscriptions that include a credit allowance, with automatic top-ups when credits are depleted; SMS, MMS, voice minutes, ringless voicemail drops, and call forwarding are billed against credits (e.g., 1+ credit per SMS segment, 2 credits for MMS with attachment, 1 credit per voice minute, per-drop billing for ringless voicemail). Premium add-ons include dedicated branded short-link domains for senders exceeding 200,000 credits per month and DNC lookups. Distribution is primarily self-serve via callloop.com and app.callloop.com, supplemented by a FirstPromoter affiliate program, integration marketplace listings with CRM and e-commerce partners, and a sales-assisted path for enterprise prospects requesting demos. The company claims trust from over 45,000 people and organizations and displays brand logos including Red Bull, Nestle, Keller Williams, UCLA, Uber, and Career Builder, though most documented case studies are SMB-led. Founded in 2009 (firmographics) / 2013 (company history event), headquartered in Delray Beach, Florida, Call Loop has remained privately held with only one disclosed capital event (a $90,000 round in September 2011) and a headcount of 1–10, indicating a bootstrapped, capital-light operating model.
Call Loop firmographics
Firmographics- Name
- Call Loop
- Legal name
- Call Loop, Inc.
- Website
- https://callloop.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Call Loop is a self-serve SaaS platform for SMS marketing, voice broadcasting, and ringless voicemail, serving small and medium businesses, agencies, real estate, healthcare, and e-commerce operators with multi-channel drip campaigns, HIPAA-compliant infrastructure, and native CRM and e-commerce integrations.
- Ownership category
- akta.pro rank
Call Loop industry classification
Industry- Product category
- SMS Marketing & Voice Broadcasting Software
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)
- akta.pro secondary industries
- Voice Calling (VoIP) Apps (BPAMACAC), Text-to-Speech (TTS) & Voice Synthesis (HDAAAFAB)
Keywords
Where Call Loop is headquartered
LocationHeadquarters
- HQ city
- Delray Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Call Loop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- SMS/MMS Messaging Credits: Users purchase credit packs to send SMS and MMS messages. Each message segment consumes one or more credits depending on length and media content. Additional carrier fees apply for SMS/MMS delivery.
- Voice Broadcast Minutes: Revenue generated from outbound automated call campaigns, with per-minute billing for voice broadcasts including call forwarding (1 credit per minute).
- Ringless Voicemail Drops: Credits consumed per successful voicemail drop delivered to contacts. Pay-per-successful-drop option available for cost optimization.
- Monthly Subscription Plans: Recurring monthly subscription with included credit allowance and auto-recharge functionality when credits are depleted. Subscription auto-renews unless cancelled.
- Premium Features & Add-ons: Additional revenue from premium features including dedicated short URL domains (for high-volume senders using 200,000+ credits/month), DNC lookups, and branded short links.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | 14-Day Free Trial |
| Subscription | Monthly | Credit-Based Subscription Plans |
| Usage-based | Pay-as-you-go | Pay-Per-Use (Credits) |
| Usage-based | Pay-as-you-go | Call Forwarding Add-on |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Call Loop product offering
Product offeringCore offering
Call Loop is a multi-channel cloud communications platform that enables businesses to send personalized SMS and MMS messages, automated voice broadcasts, and ringless voicemail drops at scale from a single web-based interface. The platform unifies campaign management, drip sequences, lead capture, click tracking, and compliance features (DNC scrubbing, number validation, HIPAA) with native integrations to CRMs, marketing automation, and e-commerce platforms.
Product overview
Call Loop is a multi-channel outbound communication platform consisting of three core products: SMS Marketing (bulk texting, MMS, text-to-join keywords, contact segmentation), Voice Broadcasting (automated calls with live answer detection and press-1 transfers), and Ringless Voicemail (voicemail drops without ringing phones). These core products are unified through a Multi-Channel Messaging/Campaigns system that enables automated drip sequences combining SMS, voice, and ringless voicemail. Additional capabilities include Two-Way Texting (BETA), AI Text-to-Speech with multi-language support, Click Tracking, Web Forms for lead capture, DNC Management for compliance, and Number Validation. The platform integrates with ActiveCampaign, ClickBank, HubSpot, Keap, Intercom, and Zapier.
Differentiator
Problem solved
Functional benefit
Products and services
- SMS Marketing Bulk SMS and MMS messaging platform enabling businesses to send personalized texts and pictures to 10 or 10,000+ contacts, with text-to-join keywords, webforms, contact segmentation, merge fields, click tracking, and toll-free texting. Targeted at SMBs, marketing teams, agencies, healthcare providers, real estate agents, and e-commerce businesses.
- Voice Broadcasting Automated calling platform that enables businesses to record, schedule, and broadcast voice messages to thousands of contacts within minutes. Includes live answer detection, answering machine detection, press-1 call transfers, custom caller ID, audio file uploads, computer recording, dial-in recording, DNC management, and AI text-to-speech.
- Ringless Voicemail Drops Service that sends audio messages directly to contacts' voicemail without ringing their phones. Supports unlimited contacts, mobile and landline delivery, scheduling, custom caller ID, dynamic audio via webhook, and AI text-to-speech conversion. Targeted at businesses needing non-intrusive voice outreach at scale.
- Multi-Channel Messaging / Campaigns Automated multi-channel drip campaign platform that combines SMS, voice broadcasting, and ringless voicemail into unified sequences. Supports delay timers, calendar-based scheduling, custom date fields, appointment reminders, and analytics to enable cross-channel outreach orchestration.
Quantifiable outcome
- 24% increase in webinar attendance
- +3 more outcomes
Companies that use Call Loop
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles6 records
Call Loop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability3 records
Feature14 records
Call Loop partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, secondary and supporting.
- ActiveCampaigncoreNative integration allowing users to send ringless voicemail drops directly from ActiveCampaign automations. Joint customers can trigger Call Loop campaigns within their existing email/automation workflows.
- ClickBankcoreDeep integration enabling ClickBank sellers to turn traffic into revenue through SMS and voice outreach. Supports sale triggers, rebill notifications, and cart abandonment automations with a single webhook URL.
- HubSpotcoreIntegration allowing users to deliver personalized ringless voicemail drops from HubSpot workflows, enabling CRM-triggered voice campaigns.
- KeapsecondaryUsers can send voicemail drops directly to their Keap contacts' voicemails, combining CRM data with Call Loop's ringless technology.
- ZapiersecondaryZapier integration enables users to connect Call Loop with 5,000+ apps and automate workflows without coding, extending the platform's connectivity.
- IntercomsecondaryIntegration referenced in third-party terms documentation, allowing Call Loop to work alongside Intercom's customer messaging platform.
- ShopifycoreShopify integration enables event-triggered campaigns including abandoned cart recovery, post-purchase follow-ups, shipping notifications, and customer winback campaigns.
- MailChimpsecondaryAutomations support MailChimp actions including pushing contacts to audiences, applying tags, and adding contacts to lists as part of multi-step flows.
- AWS (Amazon Web Services)supportingCall Loop's infrastructure is hosted on AWS with data centers in the US. AWS Identity and Access Management (IAM), VPC firewall rules, and database firewalls protect customer data.
Scale indicators1 record
Recent moves2 records
Expansion highlights5 records
Call Loop competitors and assessment
Company assessmentBroad incumbents
- Twilio: Twilio is a broad cloud communications platform offering SMS, voice, and APIs at scale. While it serves larger developers and enterprises, its Programmable Messaging and Voice products compete with Call Loop's underlying capabilities, especially on the API/integration side.
- Klaviyo: Klaviyo is a leading ecommerce marketing automation platform with SMS, email, and segmentation capabilities. It overlaps with Call Loop on SMS marketing and ecommerce integrations (Shopify), but targets mid-market and enterprise merchants rather than SMBs.
Direct peers
- Textedly: Textedly is a mass-texting and SMS marketing platform built for SMBs with features like text-to-join, drip campaigns, and shortcodes. It is a direct competitor in the same self-serve SMB SMS segment as Call Loop.
- EZ Texting: EZ Texting provides SMS marketing, MMS, and keyword-driven lead capture for SMBs and mid-market customers. It competes head-to-head with Call Loop on list building, campaign sending, and integrations.
- SlickText: SlickText is a self-serve SMS marketing platform focused on text-to-join keywords, drip campaigns, and integrations. It overlaps directly with Call Loop's SMB-focused SMS marketing and automation offering.
- Slybroadcast: Slybroadcast is a ringless voicemail drop platform that lets businesses send voice messages directly to voicemail. It competes directly with Call Loop's ringless voicemail product and shares the same marketing use cases.
- CallFire: CallFire provides voice broadcasting, SMS marketing, and IVR solutions for SMBs and political/enterprise campaigns. It directly competes with Call Loop's voice broadcasting and SMS marketing core products.
- TextMagic: TextMagic offers SMS marketing, notifications, and two-way texting via a web app and API for SMBs and developers. Comparable self-serve positioning and SMS marketing feature parity with Call Loop.
- SimpleTexting: SimpleTexting offers SMS marketing, mass texting, and two-way conversations targeted at SMBs. It directly competes with Call Loop on the same self-serve SMB motion and core SMS feature set.
- Drop Cowboy: Drop Cowboy specializes in ringless voicemail drops with CRM integrations and campaign features. It is a focused competitor to Call Loop's ringless voicemail offering, particularly for sales and marketing teams.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Call Loop social profiles
Digital presenceCall Loop compliance and trust
Trust signalCompliance1 record
Call Loop financial estimates
Financial estimateRevenue estimate
Valuation estimate
Call Loop leadership team
Management profileNumber of profiles
Profiles1 record
Call Loop funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Call Loop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Call Loop
What does Call Loop do?
Call Loop is a multi-channel cloud communications platform that enables businesses to send personalized SMS and MMS messages, automated voice broadcasts, and ringless voicemail drops at scale from a single web-based interface. The platform unifies campaign management, drip sequences, lead capture, click tracking, and compliance features (DNC scrubbing, number validation, HIPAA) with native integrations to CRMs, marketing automation, and e-commerce platforms.
Is Call Loop a public or private company?
Call Loop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Call Loop founded?
Call Loop was founded in 2013. It employs 1 to 10 people.
Where is Call Loop based?
Call Loop is headquartered in Delray Beach, United States, in the North America region.
How does Call Loop make money?
Five revenue lines are on record. SMS/MMS Messaging Credits are the primary driver. The others are voice Broadcast Minutes, ringless Voicemail Drops, monthly Subscription Plans and premium Features & Add-ons.
Who are Call Loop's main competitors?
Broad incumbents on record are Twilio and Klaviyo. Direct peers are Textedly, EZ Texting, SlickText, Slybroadcast, CallFire, TextMagic, SimpleTexting and Drop Cowboy.
Does Call Loop have an API?
Yes. Call Loop offers webhook-based API access for Custom Ringless Voicemail (RVM) triggers. Developers can pass dynamic parameters including phone numbers and audio file URLs to the endpoint https://api.callloop.com/webhook/Custom/{uuid} to trigger ringless voicemail sends programmatically. The API supports audio= parameter for dynamic MP3 merge fields. However, no formal API documentation URL, SDK, or public developer portal is explicitly referenced in the source material.
What industry is Call Loop in?
Call Loop's product category is SMS Marketing & Voice Broadcasting Software. Its primary akta.pro industry code is BPAFAKAJ, Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat), with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 561422 and its SIC code is 4813.