ClearTriage

What ClearTriage does

ClearTriage (legal entity Medical Minds LLC) is a Colorado-based SaaS company founded in 2014 by Dave Schmitt and Pete Allen that provides cloud-based telephone triage decision support for nurses in ambulatory, hospital, and after-hours call-center settings. Its core product, ClearTriage, is a web application that delivers the Schmitt-Thompson evidence-based triage protocols (262-856 protocols depending on tier) through a three-step interface covering protocol selection, checklist-based assessment, evidence-based care advice, and auto-generated call documentation that nurses copy-paste into any of over 100 supported EHRs including Epic, Athenahealth, Cerner, eClinicalWorks, and MEDITECH. Patient data is not stored on ClearTriage servers, eliminating the need for a BAA, and the platform supports SSO via OAuth 2.0/OIDC, SMART on FHIR launches from Cerner, and Salesforce Lightning Web Component embedding for contact-center workflows. A sub-product, SymptomScreen (launched 2020), extends the same protocol framework to non-clinical staff and patient-facing chat systems for call prioritization prior to nurse triage.

The company sells on a per-concurrent-user subscription model priced from $49 to $240+ per concurrent user per month depending on protocol set (Office Hours, After Hours, Pediatric, Adult, Family) and billing cadence (monthly or annual), with volume discounts beginning at 5 subscriptions for After Hours and 10 for Office Hours, and a 50% discount for FQHCs, Rural Health Clinics, Critical Access Hospitals, and Indian Health Services. Distribution is primarily direct via a self-serve 30-day no-credit-card trial and 1-on-1 webinars, supplemented by EHR marketplace listings (AthenaHealth, Office Practicum), Salesforce embedding, and channel partnerships with outsourced after-hours triage providers. ClearTriage is recommended by the American Academy of Ambulatory Care Nursing (AAACN) and is trusted by over 1,000 organizations including Yale Health, CommonSpirit Health, Privia Health, AXA Assistance, Catalyst Health Network, and several college health clinics and FQHCs.

ClearTriage remains founder-owned with no external funding rounds disclosed and a 1-10 employee footprint. Reported customer outcomes include a measured call-time reduction of over 2 minutes per call for a 9-clinic, 16-nurse group (from 12:22 to 10:06) and protocol usage analytics showing concentration of 52% of pediatric and 39% of adult calls in the top 20 protocols, which the company uses to power its QI-focused reporting suite.

Name

ClearTriage

Legal name

Medical Minds LLC

Website

https://cleartriage.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

ClearTriage is a Colorado-based SaaS company founded in 2014 that provides cloud-based telephone triage decision support built on the Schmitt-Thompson protocols, serving 1,000+ ambulatory, hospital, after-hours, FQHC, and college health organizations worldwide.

Ownership category

akta.pro rank

Product category

Clinical Decision Support Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Telephone triage software
• Nurse decision support
• Clinical triage protocols
• Healthcare call center software
• Telehealth triage platform

Headquarters

HQ city

Centennial

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Licensing (Concurrent User): ClearTriage is priced per concurrent user (not named user). Organizations purchase subscriptions based on the maximum number of nurses using ClearTriage at the same time. Pricing varies by protocol set (Office Hours vs. After Hours, Adult vs. Pediatric vs. Family) and billing frequency (monthly vs. annual). Annual subscriptions offer significant savings. Volume discounts start at 5 subscriptions for After Hours and 10 for Office Hours. FQHCs, Rural Health Clinics, Critical Access Hospitals, and Indian Health Services receive a 50% discount.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

ClearTriage is a cloud-based web application that delivers Schmitt-Thompson evidence-based telephone triage protocols to nurses as decision support during patient phone calls. The software guides nurses through a three-step interface (protocol selection, checklist-based assessment, and care advice) and auto-generates standardized call notes that paste into any EHR. The company also offers SymptomScreen, a complementary screening tool for non-clinical staff and patient-facing chat systems to triage and prioritize incoming patient inquiries before nurse involvement.

Product overview

ClearTriage is a cloud-based telephone triage software platform offering two distinct products: ClearTriage (core product) provides nurse decision support with Schmitt-Thompson protocols, protocol-based checklist assessments, auto-generated documentation, and care advice handouts; SymptomScreen is a separate tool for non-clinical staff and call center agents for initial patient screening and prioritization. Both products share the same company branding and are designed to work in complementary workflows.

Differentiator

Problem solved

Functional benefit

Brands

• SymptomScreen: A solution specifically designed for non-clinical staff and patient-facing chat systems to help with quick screening and prioritization to ensure patients are directed to the care they need.

Products and services

• ClearTriage Web-based clinical decision support software for telephone triage nurses that delivers up to 856 Schmitt-Thompson evidence-based protocols, guides nurses through a three-step checklist assessment, provides care advice handouts, and auto-generates call notes that copy into any EHR. Targeted at healthcare organizations ranging from small primary care practices to large hospital call centers and after hours triage services.
• SymptomScreen Screening and prioritization tool designed for non-clinical staff and patient-facing chat systems that helps quickly screen incoming patient inquiries and direct them to the appropriate level of care before routing to a triage nurse. Pairs with ClearTriage to provide end-to-end triage workflow support for call centers.

Quantifiable outcome

• Call time reduction of over 2 minutes per call (from 12 minutes 22 seconds to 10 minutes 6 seconds) for a group of 9 clinics with 16 triage nurses
• +3 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability2 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• AthenaHealthcoreTechnology or IntegrationClearTriage is listed on the AthenaHealth Marketplace and offers an embedded integration allowing nurses to launch ClearTriage directly from within the AthenaHealth EMR. This partnership enables co-marketing and seamless clinical workflow for shared customers.
• Office PracticumcoreTechnology or IntegrationClearTriage is integrated with Office Practicum's pediatric-specific EHR software, allowing nurses to launch ClearTriage directly from within their workflow. This partnership targets pediatric practices using Office Practicum as their EMR.
• On-Call HubcoreTechnology or IntegrationClearTriage integrates with On-Call Hub, a call management software platform for after hours triage services. On-Call Hub provides fast, reliable, scalable call tracking, billing, and transmission of call notes to clients, while ClearTriage provides the triage decision support.
• SalesforcecoreTechnology or IntegrationClearTriage offers a Lightning Web Component to embed its UI within Salesforce applications. This enables healthcare contact centers using Salesforce to provide embedded triage access to their nurses within the same platform, eliminating the need to switch between applications.
• RelateCarecoreChannel Partner/ Reseller/ DistributorRelateCare leverages the ClearTriage platform as a core component of its 24/7 nurse triage solutions, providing after hours triage services to multiple healthcare clients. RelateCare's nurses use ClearTriage for protocol-based triage and streamlined documentation.
• American Academy of Ambulatory Care Nursing (AAACN)coreStrategic or Co-development PartnerThe AAACN officially recommends the use of clinical decision support tools such as ClearTriage to support the nurse telephone triage process. This endorsement serves as a key credibility signal and aligns ClearTriage with the leading professional organization for ambulatory care nursing.
• Triage4PediatricscoreChannel Partner/ Reseller/ DistributorTriage4Pediatrics is an after hours telephone triage company servicing over 750 pediatricians nationwide, using ClearTriage as its protocol platform. The company is featured on ClearTriage's website as a reference implementation of after hours triage services.
• CarivaCareminorChannel Partner/ Reseller/ DistributorCarivaCare provides after hours nurse triage services using ClearTriage, demonstrating the platform's use by outsourced triage service providers.
• IntellaTriageminorChannel Partner/ Reseller/ DistributorIntellaTriage is listed as a customer using ClearTriage for triage calls, representing an outsourced triage service provider.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CipherHealth: Patient engagement and outreach platform used by health systems, including nurse-led call programs. Comparable as enterprise healthcare SaaS for nurse-driven patient communication, overlapping with hospital call center use cases.
• Doximity: Large physician and clinician network with telehealth workflow tools. Comparable as a healthcare SaaS serving clinicians' day-to-day workflows, though Doximity is a much larger, publicly-traded platform with broader scope.
• EBSCO Health (DynaMed): Evidence-based clinical decision support reference platform used at the point of care. Comparable as a broader clinical decision support incumbent serving nurses and physicians, though not specifically focused on telephone triage workflows.
• Wolters Kluwer (UpToDate / Lexicomp): Major clinical decision support incumbent offering evidence-based reference content (UpToDate, Lexicomp) widely used by nurses and physicians. Comparable as a broader clinical decision support platform, but operates across many specialties rather than specializing in telephone triage.
• Amwell (American Well): Large telehealth platform providing virtual care delivery infrastructure to health systems and payers. Comparable as a broader virtual care / telehealth platform, though ClearTriage is specialized in telephone triage while Amwell offers full virtual visits.
• Health Navigator (Microsoft): Symptom checking and triage content platform acquired by Microsoft, integrated into virtual care agents. Comparable as a symptom-to-triage decision support content provider, though at significantly larger scale within Microsoft's ecosystem.

Emerging players

• Isabel Healthcare: Symptom checker and differential diagnosis decision support tool used in clinical settings. Comparable as a triage-adjacent clinical decision support tool, though more oriented to physician diagnosis than nurse telephone triage protocols.

Direct peers

• VisualDx: Clinical decision support tool focused on differential diagnosis and image-based assessment, widely used by clinicians including nurses. Comparable because both are evidence-based clinical decision support SaaS products targeting frontline clinical users, with VisualDx addressing diagnosis and ClearTriage addressing triage.
• TriageLogic: Direct competitor providing nurse telephone triage software and outsourced triage call center services. Comparable because both target the same nurse triage decision support workflow with software + protocol content, overlapping with ClearTriage's After Hours Triage Services segment.
• LVM Systems: Provides healthcare triage and medical answering service software for call centers and practices. Comparable because they serve the same nurse triage and after-hours call center market with protocol-based decision support software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClearTriage