Pyrus

What Pyrus does

Pyrus is a cloud-based workflow automation and team communication platform founded in 2011 and headquartered in Redwood City, California. The product combines task delegation, real-time messaging, and approval flows in a single workspace, with supporting modules for Accounts Payable (OCR invoice capture, PO matching, ERP/accounting integration), Service Desk (multi-channel intake across chat, email, phone, web form, Facebook, Telegram, Viber, Instagram, WhatsApp, with SLA timing), Knowledge Base (multilingual documentation with Confluence import), and no-code Workflow Management with step-by-step routing and exception rules. Native applications span iOS, Android, macOS, web, and smartwatch with offline synchronization across devices.

The business operates a freemium SaaS model: a free tier with unlimited users and tasks (capped at 1 GB storage and 50 form tasks) drives PLG acquisition, a Form Pro tier is priced at $15 per user per month (billed quarterly or annually with a 20% annual discount) and adds OCR, ERP/accounting integration, priority support, and 2 hours of training, and an Enterprise tier with custom pricing layers in dedicated Customer Success, optional on-premises deployment, SSO/SAML, Active Directory, CRM integration, mobility management, and custom integrations.

Distribution is direct via web self-serve and enterprise field sales, plus marketplace channels through Apple App Store (4.7), Google Play (4.5), and macOS App Store, with third-party ratings including Capterra 4.8, G2 4.5, and GetApp 4.8. Pyrus claims over 10,000 customer companies across service management (Supert), data services (Virtual Data Partners), restaurants/hospitality (iiko), productivity software (Readdle), and technology (Push, Cameron, Signature). The company is privately held with no disclosed funding rounds, no parent company, and a leadership team anchored by founder and CEO Max Nalsky, operating with an 11–50 employee headcount.

Name

Pyrus

Legal name

Pyrus

Website

https://pyrus.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Pyrus is a cloud-based workflow automation and team communication platform that combines task delegation, real-time messaging, and approval flows for modern teams, serving over 10,000 companies via web, iOS, Android, and macOS with a freemium and per-seat SaaS pricing model.

Ownership category

akta.pro rank

Product category

Workflow Automation Software

NAICS

Business Support Services (5614)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Robotic Process Automation (RPA) Platforms (HDAEAHAB)

akta.pro secondary industry

Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)

Keywords

• Workflow automation software
• Task management platform
• Accounts payable automation
• Service desk software
• Business process management

Headquarters

HQ city

Redwood City

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Free Tier: Free plan offering unlimited users, unlimited tasks, 1GB file storage, basic features including lists, conversations, task dependencies, file sharing, powerful search, integrations with Google Drive, Dropbox, Box, OneDrive, 256-bit AES and SSL/TLS encryption, native mobile apps, email and in-app support, audit trail and history, custom form and workflow builder, and up to 50 form tasks.
2. Subscription - Form Pro: $15 per month per user, billed quarterly or annually (20% discount for annual). Includes unlimited form fills, up to 100GB free storage, downloadable data backup, catalog sync with external data sources, secure API access, 2 hours of training on workflow automation, priority customer support (phone and email), OCR Invoice Reader, and ERP/accounting software integration.
3. Subscription - Enterprise: Custom pricing for corporations seeking to automate business processes at scale. Includes all Form Pro features plus dedicated Customer Success Manager, optional on-premises installation, unlimited storage, Active Directory support, SSO, SAML authentication, CRM integration, mobility management support, custom integrations, and software customizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Pyrus is a cloud-based workflow automation and team communication platform that combines task delegation, real-time messaging, and approval flows for modern teams. The platform includes specialized modules for Accounts Payable automation (invoice capture, PO matching, ERP integration), Service Desk (multi-channel request management), Knowledge Base, and no-code Workflow Management. It is accessible via web, iOS, Android, macOS, and smartwatch with offline sync, and serves over 10,000 companies globally.

Product overview

Pyrus is a unified workflow management platform that combines task delegation, real-time messaging, and approval flows for modern teams. The product architecture consists of a core platform (Pyrus) that provides foundational task management, communication, and collaboration features, supplemented by specialized modules: Pyrus Accounts Payable for invoice processing and payment workflows, Pyrus Service Desk for multi-channel customer request management, Pyrus Knowledge Base for internal documentation and training, and Pyrus Workflow Management for custom process automation. The platform offers native mobile apps for iOS, Android, and macOS, plus Pyrus Sync for local data backup. Integration capabilities include connections to Google Drive, Dropbox, Box, OneDrive, Microsoft Outlook, Active Directory, and various ERP/CRM systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Pyrus Core Platform

Quantifiable outcome

• Approval processing time reduced from days to minutes with one-touch mobile approvals
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• Google DrivecoreTechnology or IntegrationNative integration allowing users to attach and share Google Drive files directly within Pyrus tasks and workflows. Users can paste a Google Drive file URL into a task.
• DropboxcoreTechnology or IntegrationNative file sharing integration with Dropbox, allowing users to attach Dropbox files to Pyrus tasks.
• BoxcoreTechnology or IntegrationNative file sharing integration with Box enterprise content management platform.
• Microsoft OneDrivecoreTechnology or IntegrationNative file sharing integration with Microsoft OneDrive, allowing users to attach OneDrive files to Pyrus tasks.
• Microsoft OutlookcoreTechnology or IntegrationMicrosoft Outlook plugin allows users to manage Pyrus workflows directly from their email client. Pyrus can monitor designated email folders and create forms from incoming messages.
• Google ChromecoreTechnology or IntegrationGoogle Chrome browser extension for enhanced Pyrus workflow integration.
• Mozilla FirefoxcoreTechnology or IntegrationMozilla Firefox browser extension for Pyrus workflow integration.
• ERP and Accounting Software (Generic)coreTechnology or IntegrationIntegrations with various ERP and accounting software systems enabling data synchronization with external data sources via SQL databases or Microsoft Excel spreadsheets, catalog synchronization, and financial workflow automation.
• ConfluencecoreTechnology or IntegrationImport functionality from Confluence and other formats allows organizations to transfer accumulated knowledge from Confluence to Pyrus Knowledge Base.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Monday.com: Public work-operating system covering project management, workflows and automations across teams. Closely comparable to Pyrus on horizontal workflow/automation positioning, no-code form building, and broad module coverage.
• Asana: Public work management platform combining task tracking, workflows, approvals and team collaboration. Directly comparable to Pyrus's core task-delegation-plus-messaging proposition.
• ClickUp: All-in-one productivity and project management platform with no-code automations and forms. Overlaps Pyrus's horizontal platform span including tasks, docs, whiteboards and basic workflow automation.
• Wrike: Enterprise work management and project collaboration platform with workflow automation, approvals and integrations. Strongly comparable mid-market/enterprise positioning adjacent to Pyrus's enterprise tier.
• Trello: Atlassian-owned kanban-based task/board tool widely adopted for team workflow. Comparable lightweight task delegation and approvals use case that Pyrus targets with its core platform.
• Jira Service Management: Atlassian's ITSM product offering ticketing, SLAs and incident management. Directly competes with Pyrus Service Desk as an ITSM solution for IT and operational teams.
• Freshservice: Freshworks' cloud-based ITSM and IT asset management platform. Compares to Pyrus Service Desk for mid-market ITSM with SLA and multi-channel request handling.
• Tipalti: Accounts-payable automation platform handling invoice capture, approvals, payments and ERP sync. Directly comparable to Pyrus Accounts Payable module, particularly on OCR and PO-matching capabilities.

Broad incumbents

• ServiceNow: Large enterprise platform spanning ITSM, workflow automation, employee workflows and beyond. Overlaps with Pyrus Service Desk and Workflow modules, but operates at significantly larger scale and breadth.

Emerging players

• Pipefy: No-code workflow and business process automation platform with strong AP, ITSM and HR process templates. Comparable to Pyrus Workflows and AP on the no-code automation angle, often at similar mid-market price points.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pyrusapp
• LinkedInlinkedin.com/company/pyrus-com
• Facebookfacebook.com/thepyrus

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pyrus