Approved Contact
Approved Contact provides cloud-native SMS/MMS and consent-compliance software embedded in Microsoft Teams, Webex, Zoom, RingCentral, and NetSapiens for regulated enterprises, SMBs, and communication-channel partners through subscriptions, self-service plans, and white-label reseller programs.
- Company typePrivate
- Founded2014
- HeadquartersLas Vegas, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Approved Contact does
Approved Contact is a privately held provider of cloud-native business SMS/MMS and communications-compliance software for SMBs, large regulated enterprises, and UCaaS/CCaaS partners. Its core platform embeds two-way texting in Microsoft Teams, Cisco Webex, Zoom Phone, RingCentral, and NetSapiens using existing business numbers, while centralized administration, permission controls, 10DLC workflows, and audit-ready records address governance requirements. Supporting products include the Permissions consent repository, public-scheduling tools, compliance software, mobile apps, and developer access.
Approved Contact's disclosed revenue mechanics are subscription-based: Texting for Business costs $99 per month for organization-wide messaging, and Texting for People costs $6 per month for an individual number. Multi-seat and enterprise arrangements are sold through the sales team, while self-service signup supports lower-friction acquisition.
Approved Contact firmographics
Firmographics- Name
- Approved Contact
- Legal name
- Approved Contact
- Website
- https://sales.approvedcontact.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Approved Contact provides cloud-native SMS/MMS and consent-compliance software embedded in Microsoft Teams, Webex, Zoom, RingCentral, and NetSapiens for regulated enterprises, SMBs, and communication-channel partners through subscriptions, self-service plans, and white-label reseller programs.
- Ownership category
- akta.pro rank
Approved Contact industry classification
Industry- Product category
- Enterprise Business Messaging Software
- NAICS
- All Other Telecommunications (517810), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
- akta.pro secondary industries
- Unified Communications (UCaaS) Apps (BPAMACAE), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)
Keywords
Where Approved Contact is headquartered
LocationHeadquarters
- HQ city
- Las Vegas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Approved Contact business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Business Texting Subscription (Texting for Business): Monthly subscription at $99/mo for organization-wide SMS with company-owned and company-controlled texting. Includes unlimited users, 2,000+ texts, contact syncing with Outlook, group messaging, 10DLC registration support, MMS and SMS, high volume pooled messaging, and OTP/2FA support.
- Individual Texting Subscription (Texting for People): Monthly subscription at $6/mo for personal business texting number within UC platform. Includes 250 texts per month with bundle options from 250-2,000 texts. Designed for conversational texting between individuals with group discussion support.
- Partner/Reseller Revenue: Recurring revenue stream for partners and resellers who white-label or resell Approved Contact SMS capabilities. Partners earn predictable margin on every SMS segment plus upsell opportunities for archiving, analytics, and voice bundles.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Texting for Business: Organization-wide SMS at $99/mo |
| Subscription | Monthly | Texting for People: Individual secondary texting number at $6/mo |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels6 records
Approved Contact product offering
Product offeringCore offering
Approved Contact provides an enterprise-grade SMS/MMS business texting platform that plugs into leading unified-communications (UC) platforms such as Microsoft Teams, Cisco Webex, Zoom, RingCentral, and NetSapiens. The product is built around regulatory and carrier compliance — TCPA, 10DLC, and HIPAA — and provides consent capture, opt-out handling, and short-code/10DLC registration tooling. It is sold primarily through channel partners, MSPs, and direct enterprise customers who need compliant business texting layered onto their existing UC stack.
Product overview
Approved Contact is a privacy-first enterprise communication platform offering a unified suite of compliant business texting products. The core offering is the Business Texting Platform and Enterprise SMS Solution, which integrate SMS/MMS directly into UC platforms (Microsoft Teams, Cisco Webex, Zoom, RingCentral, NetSapiens). Supporting the core platform are three key add-on modules: Permissions (centralized consent management), Communication Compliance Software (TCPA/10DLC/audit infrastructure), and Public Scheduling (online appointment booking with calendar sync to Office 365, Google, Outlook, iCloud, IBM Notes, Groupwise). The company also offers dedicated platform integrations for each major UC tool, mobile apps for iOS/Android, a Partner Program for white-label/reseller deployment, and a Developer Program with API access. Pricing tiers include Texting for Business ($99/month for organizations) and Texting for People ($6/month for individuals).
Differentiator
Problem solved
Functional benefit
Brands
- Permissions: A centralized consent repository and proof-of-consent infrastructure layer designed for audit readiness across SMS, voice, and email channels
- Calendar Bot
- AI Text Assistant
- Thread Analytics
Products and services
- Approved Contact for Microsoft Teams
- Approved Contact for Cisco Webex A Webex-integrated business texting module with TCPA and 10DLC compliance controls, designed for resellers and end customers on the Cisco Webex platform.
- Approved Contact for Zoom A Zoom-integrated business texting solution with consent and opt-out management for organizations running Zoom as their UC platform.
- Approved Contact for RingCentral A RingCentral-integrated business texting module with TCPA, 10DLC, and HIPAA-aligned features for partners and end customers on RingCentral.
- Approved Contact for NetSapiens A NetSapiens-integrated business texting module with consent capture and 10DLC registration for service providers and end customers on the NetSapiens platform.
- Approved Contact HIPAA-Compliant Texting A regulated-industry bundle of the Approved Contact SMS/MMS stack with HIPAA-aligned controls, designed for healthcare organizations and other covered entities that need compliant texting from inside their UC platform.
- Approved Contact 10DLC Registration and Consent Management A carrier-compliance module that handles 10DLC brand and campaign registration, keyword opt-in/opt-out, and short-code workflows on behalf of partners and end customers.
Quantifiable outcome
- 90% of consumers respond to a text within 30 minutes (G2 research)
- +2 more outcomes
Companies that use Approved Contact
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles2 records
Approved Contact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability4 records
Feature7 records
Approved Contact partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and supporting.
- PulsecoreStrategic partnership to launch unified communication and payment platform for contact centers. Joint solution integrates voice, SMS, AI automation, and PCI-compliant payment processing targeting organizations from SMBs to large enterprises across retail, healthcare, financial services, and telecom sectors.
- Titanium PaymentscoreStrategic partnership with Titanium Payments and Pulse to launch unified communication and payment platform. Titanium provides PCI-compliant payment processing integrated into the joint contact center solution.
- MicrosoftcoreNative integration with Microsoft Teams enabling SMS/MMS from within Teams. Available on Microsoft AppSource. Co-sell relationship mentioned. Over 300 million Teams users represent addressable market.
- CiscocoreNative integration with Cisco Webex Calling enabling SMS/MMS within Webex. Available on Webex App Hub. Certified for government sectors. Available through Cisco and Cisco resellers.
- ZoomcoreNative integration with Zoom Phone enabling SMS/MMS within Zoom. Available on Zoom Marketplace. Co-sell relationship mentioned.
- RingCentralcoreNative integration with RingCentral enabling SMS/MMS within RingCentral. Available on RingCentral App Gallery. RingCentral resellers can add compliant SMS to customer deployments.
- NetSapienssupportingIntegration with NetSapiens UC platform supporting SMS/MMS capabilities. NetSapiens users can text from existing business numbers within NetSapiens interface.
Scale indicators5 records
Recent moves3 records
Expansion highlights5 records
Approved Contact competitors and assessment
Company assessmentEmerging players
- Plivo: Plivo is a CPaaS provider offering messaging and voice APIs with compliance and 10DLC tooling. Comparable to Approved Contact as an SMS-focused developer platform with overlapping compliance features for enterprise buyers.
- Mavenoid: Mavenoid provides AI-assisted product support and customer communication, with overlap into SMS-based support workflows for enterprise customers. Relevant adjacent peer where AI-driven customer engagement intersects with Approved Contact's AI Text Assistant and contact center ambitions.
Direct peers
- Textline: Textline provides business texting and SMS customer communication software, including consent management and compliance features for regulated industries. It competes most directly with Approved Contact's SMS platform across healthcare, financial services, and enterprise contact center use cases.
- Quiq: Quiq is an AI-powered business messaging platform for SMS, web, and social channels targeting enterprise customer support and sales. It overlaps with Approved Contact's two-way business texting focus and AI Text Assistant direction, serving similar regulated enterprise buyers.
- Zipwhip: Zipwhip (now part of Twilio) provides business texting on existing landline, VoIP, and toll-free numbers with consent and 10DLC compliance. It is one of the closest historical direct peers to Approved Contact in SMB-to-enterprise business SMS.
- SlickText: SlickText is an SMS marketing and business texting platform with compliance features and integrations into business workflows. Comparable to Approved Contact at the SMB tier for marketing and two-way customer texting, though lighter on enterprise UC integrations.
Broad incumbents
- Twilio: Twilio is the dominant CPaaS provider offering Programmable Messaging, Segment, and Flex for enterprise SMS. It competes broadly with Approved Contact on A2P SMS, consent, and 10DLC, while also offering the building blocks that integrators use alongside Approved Contact's UC integrations.
- MessageBird: MessageBird (Bird) provides omnichannel CPaaS including SMS, WhatsApp, and email for enterprise customer communications. Comparable as a broader incumbent in business messaging, especially for global multi-channel compliance and A2P SMS.
- Sinch: Sinch is a global CPaaS provider of messaging, voice, and verification APIs serving enterprises. It is comparable as a large incumbent in the SMS/10DLC carrier ecosystem in which Approved Contact operates.
- Bandwidth: Bandwidth is a communications platform providing carrier-grade messaging, voice, and 10DLC infrastructure for enterprises and CPaaS partners. Comparable to Approved Contact at the underlying carrier and compliance layer that powers business texting.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Approved Contact social profiles
Digital presenceApproved Contact compliance and trust
Trust signalCompliance4 records
Approved Contact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Approved Contact leadership team
Management profileNumber of profiles
Profiles2 records
Approved Contact subsidiaries and ownership
Company hierarchySubsidiaries1 record
Approved Contact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Approved Contact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Approved Contact
What does Approved Contact do?
Approved Contact provides an enterprise-grade SMS/MMS business texting platform that plugs into leading unified-communications (UC) platforms such as Microsoft Teams, Cisco Webex, Zoom, RingCentral, and NetSapiens. The product is built around regulatory and carrier compliance — TCPA, 10DLC, and HIPAA — and provides consent capture, opt-out handling, and short-code/10DLC registration tooling. It is sold primarily through channel partners, MSPs, and direct enterprise customers who need compliant business texting layered onto their existing UC stack.
Is Approved Contact a public or private company?
Approved Contact is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Approved Contact founded?
Approved Contact was founded in 2014. It employs 1 to 10 people.
Where is Approved Contact based?
Approved Contact is headquartered in Las Vegas, United States, in the North America region.
How does Approved Contact make money?
Three revenue lines are on record. Business Texting Subscription (Texting for Business) is the primary driver. The others are individual Texting Subscription (Texting for People) and partner/Reseller Revenue.
Who are Approved Contact's main competitors?
Emerging players on record are Plivo and Mavenoid. Direct peers are Textline, Quiq, Zipwhip and SlickText. Broad incumbents are Twilio, MessageBird, Sinch and Bandwidth.
Does Approved Contact have an API?
Yes. Approved Contact offers a Developer Program with API access, sandbox environment, and API credentials for developers building compliant business texting, scheduling, and communication tools. The API supports use cases including appointment scheduling via text, text-to-ticket support workflows, video interview scheduling, loan officer booking, insurance claims intake, and sales rep visit scheduling. No specific REST/GraphQL type, auth method, rate limits, or versioning details are publicly stated.
What industry is Approved Contact in?
Approved Contact's product category is Enterprise Business Messaging Software. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms), with a secondary code of BPAMACAE, Unified Communications (UCaaS) Apps. Its NAICS code is 517810 and its SIC code is 7385.