Total Communications

What Total Communications does

Total Communications is a privately held managed service provider headquartered in East Hartford, Connecticut, founded in 1980 and re-established as an independent company at the end of 2021 after CEO Scott Lennon's management buyback from Frontier. The firm designs and delivers integrated IT solutions spanning cybersecurity, infrastructure modernization, workplace collaboration (including UCaaS), managed services and support, strategic technology planning, and telephony platforms, with structured cabling as a foundational practice across New England.

Its technology stack is composed primarily of partner platforms rather than proprietary systems: Cisco (Gold Partner with the Secure Networking Solution Specialization) and Cisco Meraki for networking; Mitel for telephony; Microsoft, Microsoft Azure, and AWS for productivity and cloud; Cohesity, Pure Storage, Veeam, and Datto/Kaseya for data protection and backup; Fortinet, Arctic Wolf, Nutanix, Aruba, and others across security and infrastructure. The Arctic Wolf Security Operations partnership, formed in February 2023, layered MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response into the firm's 24x7 managed services delivery model.

Revenue is generated through a mix of recurring managed IT subscriptions, project-based professional services and consulting, hardware and software resale, and telephony/carrier services, sold via consultative direct sales with single-point-of-contact account management. Customer concentration is anchored in the Connecticut public sector — the firm holds one of only two Cisco state contracts in the state and serves approximately half of Connecticut's municipalities — alongside a diverse base spanning education (Ashland University, University of Hartford), manufacturing (Bigelow, Simoniz, Ulbrich), hospitality (Mohegan Sun, Rhode Island Convention Center), insurance, non-profit, and healthcare, with a recently extended footprint into Florida through the 2025 NVP AR3227 public-sector reseller agreement.

Name

Total Communications

Legal name

Total Communications, Inc.

Website

https://totalcomm.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

Total Communications is a privately held managed service provider founded in 1980 in East Hartford, Connecticut, delivering cybersecurity, infrastructure modernization, UCaaS, managed services, and telephony to mid-market and public-sector clients across the Northeast and Florida.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Telecommunications (517), All Other Telecommunications (5178), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Business Messaging & Team Collaboration (HDAIAHAE), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Managed IT services
• Cybersecurity solutions
• Unified communications
• Infrastructure modernization
• Network cabling services

Headquarters

HQ city

East Hartford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing continuous monitoring, support, security, and technology management for business clients on subscription basis
2. Technology Solutions Sales: Sale of technology solutions including hardware, software, and infrastructure systems
3. Professional Services: Consulting, implementation, design, and support services for technology deployments
4. Telephony and Telecommunications: Telephony platforms and services including VoIP, business telecommunications, and carrier services
5. IT Consulting Services: Information technology consulting services provided to customers

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Total Communications is a managed service provider delivering integrated IT, cybersecurity, infrastructure, and unified communication solutions to organizations across the United States since 1980. Their portfolio spans cybersecurity, infrastructure modernization, workplace modernization (UCaaS), managed services and support, telephony platforms, and structured cabling, sold through consultative direct sales and supported by 24/7 monitoring and engineering teams. They also deliver partner-powered managed security services (MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, Incident Response) via the Arctic Wolf Security Operations Cloud.

Product overview

Total Communications is a managed service provider offering a comprehensive portfolio of IT, security, and communication solutions designed for seamless operations and long-term protection. Their core offerings include Cybersecurity Solutions (compliance, disaster prevention/recovery, IoT security), Infrastructure Modernization (data center, networking, structured cabling), Workplace Modernization (UCaaS, collaboration, voice/video), Managed Services and Support, Growth/Scale Solutions (strategic consulting), and Telephony Platforms and Services. Additionally, through their Arctic Wolf partnership, they offer managed security services including Managed Detection and Response (MDR), Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response—all delivered via the Arctic Wolf Security Operations Cloud.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity Solutions Comprehensive cybersecurity offerings including compliance management, disaster prevention and recovery, IoT ecosystem security, and general security and protection services designed to safeguard business technology infrastructure for organizations.
• Infrastructure Modernization Technology infrastructure upgrades including data center upgrades and migration, networking with programmability and automation, structured cabling configuration and setup, and systems maintenance and updates.
• Workplace Modernization Workplace transformation solutions encompassing remote, hybrid, and in-office support models, collaboration frameworks, voice and video specialization, and Unified Communications as a Service (UCaaS) for modern business communication needs.
• Managed Services and Support

Quantifiable outcome

• Saved Connecticut Science Center $40,000 annually through telecommunications contract optimization
• +1 more outcomes

Named customers14 records

Segments13 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

22 partnerships are on record, tiered flagship, core and minor.

• NVP Data Communications (NASPO ValuePoint)flagshipChannel Partner/ Reseller/ Distributor · 29 January 2025Authorized reseller under NVP Data Communications Products and Services Master Agreement (#AR3227) and Florida Participating Addendum (#43220000-NASPO-19-ACS) enabling Total Communications to provide Cisco solutions to Florida state and local government agencies, educational institutions, and public sector organizations through pre-negotiated contract pricing.
• Pure StoragecoreStrategic or Co-development Partner · 7 March 2024Co-hosted ransomware panel discussion alongside Arctic Wolf and Total Communications, bringing together public and private sector organizations. Pure Storage focuses on data security with Purity Operating System features including data-at-rest encryption, SafeMode snapshotting, and immutable storage for comprehensive data protection.
• Arctic WolfcoreTechnology or Integration · 13 February 2023Security operations partnership bringing Arctic Wolf's cloud-native Security Operations platform, 24x7 monitoring, detection, response, and Concierge Security Team capabilities to Total Communications clients. Arctic Wolf pairs advanced security operations expertise with comprehensive coverage across the security operations framework, including MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response.
• CiscoflagshipTechnology or IntegrationCisco Gold Partner and holder of Secure Networking Solution Specialization. Total Communications is one of only two Cisco state contract holders in Connecticut, providing networking, security, collaboration, and data center solutions. Serves approximately 50% of Connecticut municipalities.
• MitelcoreTechnology or IntegrationMitel Gold Partner providing business communications and telephony solutions including VoIP and unified communications
• MicrosoftcoreTechnology or IntegrationPartner providing Microsoft solutions including Microsoft 365, Azure cloud services, and related productivity and security tools
• AWScoreTechnology or IntegrationAmazon Web Services partner for cloud infrastructure, deployment, and managed cloud services
• CohesitycoreTechnology or IntegrationData management and backup solutions partner providing enterprise data protection and management capabilities
• Datto/KaseyacoreTechnology or IntegrationManaged IT and backup solutions partner providing automation, monitoring, and management tools for MSP operations
• Ingram MicrominorChannel Partner/ Reseller/ DistributorTechnology distributor enabling procurement and fulfillment of technology products and solutions
• Pure StoragecoreTechnology or IntegrationData storage partner co-hosting ransomware panel discussions with Total Communications and Arctic Wolf. Provides data security with Purity Operating System features including data-at-rest encryption, snapshotting with SafeMode tamper-proof capabilities, and immutable storage
• ZoomcoreTechnology or IntegrationCollaboration and video conferencing platform partner for unified communications and workplace modernization solutions
• RingCentralcoreTechnology or IntegrationCloud phone system and unified communications partner providing business communications solutions
• 8x8coreTechnology or IntegrationCloud communications platform partner offering voice, video, chat, and contact center solutions
• VonagecoreTechnology or IntegrationCloud communications partner providing business phone systems and API platforms
• FortinetcoreTechnology or IntegrationCybersecurity partner providing network security, firewall, and secure networking solutions
• NutanixcoreTechnology or IntegrationHyperconverged infrastructure and cloud computing partner for data center modernization
• VeeamcoreTechnology or IntegrationData protection and backup partner providing enterprise backup and recovery solutions
• NECcoreTechnology or IntegrationEnterprise communications and IT solutions partner for business technology deployments
• ArubacoreTechnology or IntegrationNetwork infrastructure partner providing wireless access points, switches, and edge networking solutions (HPE Aruba)
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure cloud platform partner for cloud infrastructure, migration, and hybrid cloud solutions
• Cisco MerakicoreTechnology or IntegrationCloud-managed networking partner for wireless, switching, and security solutions

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ePlus Technology: ePlus is a Cisco Gold partner and IT solutions provider offering managed services, security, collaboration and infrastructure across enterprise and public sector. Similar to Total Communications in product breadth and channel/vendor mix, but at larger scale.
• Connection (PC Connection): Connection is a mid-market IT solutions provider delivering hardware, software, networking and services, with a sizable Cisco and SMB/mid-market practice. Comparable to Total Communications' consultative, multi-vendor mid-market model.
• Carousel Industries (now part of ConvergeOne): Carousel was a Cisco Gold partner and large UCaaS/contact center integrator serving enterprise and government clients, now part of ConvergeOne. Closely comparable to Total Communications in scope of UCaaS, networking and managed services for government and enterprise.
• Marco Technologies: Marco is a Midwest-based managed services and business technology provider covering managed IT, UCaaS, copiers and cabling for SMB and mid-market. Similar business model to Total Communications, but with a different regional focus.
• NWN Corporation: NWN is a US-based managed services provider and UCaaS/collaboration specialist delivering cloud communications, managed IT and cybersecurity. It is highly comparable to Total Communications as a mid-market-focused MSP bundling UCaaS, networking and managed services around carrier/UC partnerships.
• Mainline Information Systems: Mainline is a Cisco Gold partner and IT solutions provider specializing in networking, collaboration, data center and cybersecurity for mid-market and enterprise customers. Closely matches Total Communications' Cisco-centric, integration-led business model.

Broad incumbents

• CBTS: CBTS is a large US IT services and consulting firm offering managed services, UCaaS, networking and cloud, with a significant government and enterprise book of business. Comparable to Total Communications' vertical breadth, but at substantially larger scale.
• Insight Enterprises: Insight is a global IT solutions and services company offering hardware, software, managed services and cloud to enterprise and mid-market. Comparable broad portfolio to Total Communications but with much larger scale and global footprint.
• Presidio: Presidio is a large US IT solutions and managed services provider covering networking, security, cloud and collaboration for enterprise and mid-market. Overlaps Total Communications' UCaaS/security/managed services portfolio but at national scale.
• CDW: CDW is the largest US IT solutions provider serving enterprise, mid-market, government and education with hardware, software, networking and managed services. Operates in the same segments (including education and government) as Total Communications but at vastly greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/totalcommunicationsinc
• LinkedInlinkedin.com/company/total-communications
• Instagraminstagram.com/totalcomm
• Xx.com/totalcomminc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Communications