Nucleus Networks, Inc.

What Nucleus Networks, Inc. does

Nucleus Networks, Inc. is a Canadian Managed IT Services Provider founded in 2001 and headquartered in Vancouver, British Columbia. The company delivers managed IT support, cybersecurity, cloud, Microsoft 365, backup/disaster recovery, managed voice, and virtual CIO (vCIO) advisory services to small and mid-market businesses with 5 to 500 employees across British Columbia, Alberta, and Ontario through five regional offices and a POD-based service delivery model. Services are packaged as monthly recurring subscriptions or a la carte offerings, with a Business Transformation Office providing project-based consulting engagements.

The technical stack is anchored on Microsoft 365 and Azure, Veeam-powered backup with a Toronto disaster recovery data center, ConnectWise PSA/RMM tools, SentinelOne Extended Detection and Response (XDR), and a 24/7 SOC backed by 200+ cyber analysts through the ConnectWise SOC partnership. In 2026, Nucleus extended the platform into AI with the launch of Managed AI Solutions on the Synthreo platform, delivering pre-built AI agents including RAG-powered policy retrieval (Rex), ticket summarization/triage, SOP generation from screen recordings, RFP generation, and ConnectWise data analytics. The company holds SOC 2 Type II compliance and operates a Trust Portal for client transparency.

Go-to-market is sales-led, supported by an inside sales team for SMB and a direct/field motion for mid-market and verticals (Architecture/Engineering/Construction, Legal, Mining, Hospitality, Non-Profit). The company sells on customized quotes rather than published pricing; named customers include Slack, Mr. Lube, MasterBuilt Hotels, De Dutch, Revery Architecture, TAK Logistics, Heatherbrae Builders, and a national law firm with 80+ employees. Nucleus was acquired by Lyra Technology Group in 2021 and now operates as part of that MSP roll-up platform.

Name

Nucleus Networks, Inc.

Legal name

Nucleus Networks Inc.

Website

https://yournucleus.ca

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Nucleus Networks is a Canadian Managed IT Services Provider founded in 2001 in Vancouver, serving small and mid-market businesses across BC, Alberta, and Ontario with managed IT, cybersecurity, cloud, Microsoft 365, backup, voice, vCIO advisory, and Synthreo-powered Managed AI Solutions delivered via a POD-based 24/7 model.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAD

Network Management (LAN/WAN/Wi‑Fi) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud migration
• Microsoft 365 management
• Virtual CIO advisory

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring monthly managed services covering IT support, cybersecurity, cloud services, Microsoft 365 management, backup, and voice. Clients receive dedicated POD teams and can choose all-inclusive or a la carte options. Subscription-based with monthly billing.
2. Project Services and Consulting: One-time project engagements for cloud migration, cybersecurity implementation, Business Transformation Office (vCIO) strategic advisory, and IT consulting. Can be delivered as monthly engagement or per-project basis.
3. Managed AI Solutions: AI readiness assessment, pilot deployment, and ongoing managed AI agent services. Discovery phase (2-4 weeks) followed by focused AI pilot and broader deployment. Subscription model for ongoing management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Nucleus Networks is a Canadian Managed IT Services Provider (MSP) that delivers outsourced IT, cybersecurity, cloud, Microsoft 365 and virtual CIO services to small and medium-sized businesses across Canada. Services are delivered through dedicated POD teams with 24/7/365 support, supplemented by project-based consulting through a Business Transformation Office. Core offerings cover Managed IT Support, Cybersecurity Services with a 24/7 SOC and XDR, Cloud Services, Managed AI Solutions on the Synthreo platform, Virtual CIO advisory, and managed backup and voice services.

Product overview

Nucleus Networks is a Canadian Managed IT Services Provider (MSP) offering a portfolio of managed IT services designed for small and medium-sized businesses across Canada. The core offering consists of Managed IT Support, Cybersecurity Services, Managed AI Solutions, Cloud Services, and Virtual CIO (vCIO) Services. These are complemented by add-on modules including Microsoft 365 management, IT Consulting, Managed Backup Services, Managed Voice Services, and Business Transformation Office advisory. The company operates a POD-based support model with dedicated teams, 24/7/365 availability, and positions itself as a 'supercharging' partner that transforms IT from a support function into a business driver.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Multi-tiered always-on IT help desk with 24/7/365 support where each client is supported by a dedicated POD including a Team Leader, Service Experience Manager and Support Team, providing day-to-day troubleshooting, Microsoft 365 support, SysAdmin support and access requests for Canadian SMBs.
• Cybersecurity Services Multi-layered managed security for Canadian businesses with next-generation antivirus, 24/7 Security Operations Center with 200+ analysts, Extended Detection and Response (XDR), ransomware detection, cloud gateway security, and Microsoft 365 security hardening.
• Managed AI Solutions Managed AI solutions replacing unmanaged AI usage with controlled enablement, including governance, access controls and visibility, powered by the Synthreo platform with pre-built AI agents for operations, sales, service desk and account management under SOC 2 Type II compliance.
• Cloud Services Cloud migration and management covering private, public and hybrid cloud infrastructure, identity and access management, collaboration tools, productivity solutions, connectivity, and business continuity and disaster recovery.
• Virtual CIO (vCIO) Services Business Transformation Office with strategic advisors who plan for future growth, map Governance, Risk and Compliance (GRC) requirements, and align business goals with technology solutions, available as monthly engagement or per-project basis.
• Microsoft 365 Management Microsoft 365 ecosystem support from scoping, configuration and implementation to ongoing security, AI and backup management, covering Exchange, Teams, SharePoint, OneDrive, Outlook and Teams Voice as a Microsoft Solutions Partner for Modern Work.
• IT Consulting IT consulting with senior analysts driving industry best practices, identifying weaknesses and opportunities to maximize technology through IT roadmaps, technology scorecards and strategic planning for SMBs.
• Managed Backup Services Backup and disaster recovery platform ensuring business data is backed up with the ability to rapidly recover, including Veeam-powered local backup and off-site disaster recovery at the Toronto DRDC.
• Managed Voice Services Cloud-based VOIP telephony replacing legacy phone systems based on Zoom Voice or Teams Voice, providing scalable communications with a unified solution covering video, voice, telephony and devices and supporting remote workforces through a Canadian data centre.
• Business Transformation Office Executive advisory and transformation services including risk assessments, governance and compliance planning, IT budgeting, modernization strategies, business continuity planning, and project implementation oversight.

Quantifiable outcome

• 125% cloud services growth in six months
• +3 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability7 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• SentinelOnecoreTechnology or IntegrationPartnership to deliver Extended Detection and Response (XDR) solution that guarantees endpoint protection. Integrates with Nucleus's managed security services.
• ZoomcoreTechnology or IntegrationNext-generation cloud-first managed voice partner. Zoom Phone supports businesses regardless of size, locations, or compliance requirements. Solution streamlines video, voice, telephony, and devices.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner for Modern Work. World leading technology provider for business solutions including Azure, Microsoft 365, and Teams. Nucleus recognized for demonstrating broad capability across Microsoft ecosystem.
• Cisco SystemscoreTechnology or IntegrationLeading technology provider designing, manufacturing, and distributing networking equipment. Cisco Meraki leader in cloud controlled Wi-Fi, routing, and security.
• VeeamcoreTechnology or IntegrationStandard Managed Backup Solution is a backup and disaster recovery platform that backs data up locally for high-availability and ensures rapid recovery with off-site backups at Nucleus's Disaster Recovery Data Center (DRDC) in Toronto.
• ConnectWisecoreTechnology or IntegrationConnectWise Security Operations Center (SOC) includes 200+ staff and dedicated Incident Response Team. ConnectWise Data Analyst AI agent pulls real-time data for service performance analytics.
• Pax8coreChannel Partner/ Reseller/ DistributorCloud distribution platform designed to help simplify and scale cloud solutions. Enables Nucleus to procure and deliver cloud services efficiently.
• Ingram MicrocoreChannel Partner/ Reseller/ DistributorRecognized as one of Ingram Micro Cloud's fastest-growing and highest-billing cloud partners with 125% growth in six months. Won Cloud Partner of the Year award.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Jolera: Canadian managed services provider offering endpoint security, cloud, and managed IT to SMBs and mid-market clients. Comparable to Nucleus in size, Canadian roots, and subscription-based MSP model with similar partner ecosystem (Microsoft, SentinelOne).
• WBM Technologies: Western Canadian managed IT and document solutions provider with offices across the Prairies. Comparable to Nucleus in regional focus (Vancouver/Calgary/Prince George), SMB customer base, and full-service IT management offering.
• Long View Systems: Canadian-headquartered hybrid IT and managed services provider with offices across Western and Central Canada. Directly comparable to Nucleus on managed IT services, cloud migration, and cybersecurity offerings for mid-market Canadian organizations.
• Compugen: One of Canada's largest IT solutions providers and managed services providers serving SMB and mid-market customers across the country. Highly comparable to Nucleus on geography (Canada-wide), customer segment (SMB/mid-market), and core offering (managed IT, cloud, security).
• IT Blueprint: Canadian managed IT services and consulting firm focused on SMBs with Microsoft-centric service delivery, vCIO services, and 24/7 support. Closely aligned with Nucleus on customer segment, Microsoft partnership, and POD-style dedicated team model.

Emerging players

• eSentire: Canadian-headquartered MDR/XDR cybersecurity provider that is a Nucleus partner but also operates its own MSSP channel. Comparable on the managed security/SOC layer that Nucleus delivers via ConnectWise and SentinelOne, representing both an ally and adjacent competitor.

Others

• Pax8: Cloud distribution platform that Nucleus partners with to procure Microsoft, security, and backup solutions. Relevant as a channel enabler and ecosystem peer rather than a direct competitor — Pax8 powers the SMB MSP channel that Nucleus sells into.

Broad incumbents

• OnX Enterprise Solutions: North American managed services and cloud provider with Canadian delivery centers. Overlaps with Nucleus on hybrid cloud, managed IT, and security for mid-market customers but operates at substantially larger enterprise scale.
• CDW Canada: Canadian arm of CDW, a major North American IT solutions and managed services provider. Comparable to Nucleus on managed IT, cloud, and security offerings for SMB/mid-market, but with significantly broader portfolio, vendor relationships, and scale.
• Softchoice: Large Canadian-headquartered IT solutions and managed services provider (now part of Insight Enterprises). Overlaps with Nucleus on Microsoft-centric managed services, cloud, and security but operates at much larger scale across North America.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/yourNucleus
• Facebookfacebook.com/yourNucleus
• LinkedInlinkedin.com/company/nucleusnetworks
• Instagraminstagram.com/yournucleus

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nucleus Networks, Inc.