INCA

Business Communication Softwaregetinca.com

Company typePrivate
Founded2018
HeadquartersLehi, United States
Headcount101–250
GTM typeB2B
OfferingSoftware

INCA firmographics

Firmographics

Name: INCA
Legal name: Inca LLC
Website: https://getinca.com
Company type: Private
Founded year: 2018
Operating status: Operating
Headcount range: 101–250 employees
Ownership category
akta.pro rank

INCA industry classification

Industry

Product category: Business Communication Software
NAICS: All Other Telecommunications (517810)
SIC: Telegraph & Other Message Communications (4822)
akta.pro primary industry: SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)
akta.pro secondary industry: Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

Business texting software
Missed call texting
Two-way SMS messaging
Small business communications
Automated text responses

Where INCA is headquartered

Location

Headquarters

HQ city: Lehi
HQ country: United States
HQ region: North America

Offices1 record

Markets served

INCA business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Marketing or Sales, Personnel, Infrastructure, Operations

Revenue model

Subscription-based SaaS: INCA operates as a SaaS platform charging businesses for missed-call texting and two-way messaging services. The business model targets SMBs with an affordable, easy-to-setup solution.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

INCA product offering

Product offering

Core offering

INCA provides an automated missed-call texting platform that sends SMS messages to callers when their calls go unanswered and supports two-way text conversations with customers. The offering targets small service businesses (hair salons, law offices, spas/beauty salons) and includes a desktop and mobile app, multi-location management, scheduled reminders, and an AI-powered chatbot that generates automated responses to incoming messages.

Product overview

INCA offers a unified missed-call texting platform for small service businesses (hair salons, law offices, spas/beauty salons). The core product is the Missed-Call Texting Service, which automatically sends SMS to missed callers. This is supported by Two-Way Texting for conversation management, a Desktop & Mobile App for multi-device access, Multi-Location Functionality for managing multiple business locations, Schedule Reminders for automated time-based messaging, and an AI-Powered Chatbot for automated response generation. The platform differentiates through its 98% open rate, 85% average response rate, and claimed 20x ROI.

Differentiator

Problem solved

Functional benefit

Products and services

Missed-Call Texting Service Cloud-based SMS service that automatically sends a text message to any caller whose call a business misses, capturing leads that would otherwise be lost to voicemail. Targeted at small service businesses such as hair salons, law offices, and spas.
Two-Way Business Texting Enables businesses to send and receive text message conversations with customers through the INCA platform, supporting real-time client chat and ongoing message management from desktop and mobile.
AI-Powered Chatbot AI-driven capability that automatically analyzes incoming customer message content and generates automated responses within the INCA messaging platform, enabling process automation of two-way conversations without human intervention.

Quantifiable outcome

85% average response rate for missed-call texts
+4 more outcomes

Companies that use INCA

Customer profile

Named customers7 records

Segments3 records

Ideal customer profiles3 records

INCA technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

INCA partnerships and signals

Strategic signal

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

INCA competitors and assessment

Company assessment

Direct peers

TextMagic: TextMagic is a business SMS platform offering two-way texting, scheduled messages, and API access for SMBs. It competes with INCA on core SMS capabilities, with a broader feature set including email-to-SMS.
SimpleTexting: SimpleTexting is an SMB-focused SMS marketing and two-way texting platform with mass texting, drip campaigns, and inbox features. It overlaps with INCA's two-way texting and scheduled reminders, and serves similar small-business buyers.
Sakari: Sakari is a business texting platform that enables SMBs to send and receive SMS, automate missed-call replies, and integrate with CRMs. Its feature set and target buyer profile closely mirror INCA's missed-call text automation.
Weave: Weave is a unified communications platform built for SMB service businesses, combining phone, two-way texting, missed-call handling, and review requests. It targets the same verticals as INCA (dental, salons, medical) and competes head-to-head on missed-call-to-text.
Aircall: Aircall is a cloud-based phone system for SMBs with native SMS/missed-call text features and CRM integrations. It addresses a similar buyer (service businesses with missed-call pain) and overlaps with INCA on missed-call-to-text.
CallRail: CallRail is a call tracking and analytics platform that has expanded into text messaging and missed-call auto-replies for SMBs. Its feature trajectory and customer base (marketing-driven SMBs) overlap meaningfully with INCA's.
Podium: Podium is the category leader in missed-call text-back and SMB messaging for service businesses (salons, dentists, auto dealers, home services). It directly overlaps with INCA's core offering and target verticals, and is the most cited competitor in this space.
Birdeye: Birdeye is a customer experience platform for multi-location SMBs that bundles messaging, reviews, surveys, and listings. Its messaging-inbox and missed-call workflows overlap directly with INCA's multi-location, two-way texting product.
Zipwhip: Zipwhip (acquired by Twilio) was a leading business texting platform with landline texting, two-way messaging, and missed-call automation. It was a direct precedent for the product category INCA operates in.

Broad incumbents

Twilio: Twilio is the underlying communications API platform that powers many SMS and missed-call products, including INCA's likely infrastructure. It is a broad incumbent in business messaging, with messaging products that compete at the platform layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

INCA financial estimates

Financial estimate

Revenue estimate

Valuation estimate

INCA leadership team

Management profile

Number of profiles

INCA funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

INCA M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about INCA

What does INCA do?

Is INCA a public or private company?

INCA is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was INCA founded?

INCA was founded in 2018. It employs 101 to 250 people.

Where is INCA based?

INCA is headquartered in Lehi, United States, in the North America region.

How does INCA make money?

One revenue line is on record: subscription-based SaaS.

Who are INCA's main competitors?

Direct peers on record are TextMagic, SimpleTexting, Sakari, Weave, Aircall, CallRail, Podium, Birdeye and Zipwhip. Twilio is listed as a broad incumbent.

Does INCA have an API?

No public API is recorded for INCA.

What industry is INCA in?

INCA's product category is Business Communication Software. Its primary akta.pro industry code is MPAAAIAB, SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT), with a secondary code of EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 517810 and its SIC code is 4822.